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Reviews of Crater Safari Lodge

4 out of 5
Crater Safari Lodge
Kibale Forest National Park, Fort Portal

Reviews

9.0

Wonderful

Rating 10 - Excellent. 3 out of 6 reviews" "
Rating 8 - Good. 3 out of 6 reviews" "
Rating 6 - Okay. 0 out of 6 reviews" "
Rating 4 - Poor. 0 out of 6 reviews" "
Rating 2 - Terrible. 0 out of 6 reviews" "

9.0/10

Cleanliness

8.4/10

Staff & service

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jonathan

Liked: Cleanliness, property conditions & facilities, room comfort
Heavenly
A hidden gem. Located about 25 mins from Fort Portal and on the shores of a crater lake this is a brilliant place to relax, unwind and allow oneself to be spoilt by the very attentive staff and excellent cuisine. We loved it.
Stayed 1 night in Dec 2021
Response from Management on 21 Dec 2021
Dear Jonathan It was really nice hosting you. We hope to see you once again at Crater Safari Lodge. Thanks Management

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Crater Safari boasts friendly, welcoming and truly helpful staff, a very good kitchen (highly recommend their Nile Perch), and stunning views of the Rift crater lake that the lodge overlooks. The rooms are enormous and spotlessly maintained. A few criticisms: the drive that leads to the Lodge off the highway is most difficult in the rain and nearly requires AWD to transit. The Lodge’s solar-supported electrical system is a forward-thinking choice, but one consequence is that the LED lighting chosen to limit demand on that system results in common areas and accommodations that are rather dark on a rainy evening. Bringing the lights lower and closer to where staff and guests are might help. The Lodge is artfully placed on the side of a hill, with many steps - including getting up to reception and dining - and these, too, can be treacherous when wet for those like this writer with a mild disability. There are few handrails. One significant issue for visitors to Uganda touring the country with a guide/driver is that this Lodge appears not to have standing arrangements for accommodations for such drivers unlike a number of other hostelries in its class. Our situation was worked out, but this is a matter to which the Lodge should attend. Again, great people, fine food, luxurious rooms - but with a few matters that bear notice. That’s why a four, not a five.
Stayed 1 night in Oct 2018

8/10 Good

James

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Great view, new lodge, work on service
The lodge sits above a crater lake and offers amazing views. The rooms are spacious and have views of the lake. There is no fan or air conditioning in the room and internet and charging can only be done in the lobby area. Check in was poor and confused. Near the chimps (25 min drive). Service as a whole was inconsistent.
Stayed 2 nights in Dec 2017
Dear James, Thank you taking time to writing us this wonderful review. About the fans or air conditioning or internet in the rooms, as you saw its a new lodge, we are working on the fans and internet and charging in rooms and in 2 weeks we shall have all in place. About the service, let us talk to the manager to ask what really happened. We hope in future you will come back and stay with us. Looking forward to seeing you again at Crater Safari Lodge. Kind regards Management

8/10 Good

antonia

Travelled with family
Liked: Staff & service, property conditions & facilities
Bel lodge, bella location, servizi da migliorare
Il Lodge è in una bellissima posizione, con vista splendida sul lago, molto belle le parti comuni in stile coloniale. Le camere standard decisamente basiche, molto meglio i family cottage. Infatti ce le siamo fatte cambiare! Buono il ristorante x cena e colazione, anche se devi ordinare con gran anticipo, nonostante fossimo gli unici clienti! Purtroppo essendo un eco lodge, scarsa illuminazione in camera, acqua appena tiepida e impossibilità di caricare tutti gli apparecchi elettronici, ma bisogna farlo nella hall. No phon e Wi-Fi solo nelle parti comuni. Piscina piccola ma carina.
Stayed 1 night in Jul 2023
Response from Barbara on 4 Sept 2023
Grazie mille!

10/10 Excellent

Sigrid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Eine tolle Lodge
Die Lage der Lodge ist einfach wunderbar! Herrlicher Blick über den Kratersee und nah am Kibale NP. Die Angestellten waren sehr hilfsbereit und freundlich. Am ersten Abend wurde uns zu unserer Überraschung ein romantisches Dinner mit Palmenschmuck und Kerzenlicht bereitet. Am zweiten Tag gab es ein Wasserproblem, die Leitung zu unserem Cottage wurde durchtrennt. Der Manager, Patrick hat sich entschuldigt und uns am Abend die gesamten Getränke spendiert. Der Koch war auch sehr bemüht und das Essen war sehr gut. Der Pool der Lodge ist auch wunderschön gelegen. Würde mich sofort wieder für diese Lodge entscheiden.
Stayed 2 nights in Jun 2022

10/10 Excellent

Espen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nydelig beliggenhet
Dette er et utrolig flott sted å besøke, naturskjønne omgivelser, tur muligheter i frodig afrikansk landbruksområde, muligheter for å spore chimpanser, ha som base for safari turer, hyggelig betjening og kjempe god mat. Kan varmt anbefales.
Response from General Manager on 31 Oct 2016
Dear Espen, This is Barbara here, once again, sorry I wasn't able to meet you in person but it was really nice having you at Crater Safari Lodge Kibale. We are also happy that everything went as planned. We really would love to thank you for taking your time to write us this wonderful review. In future we hope to see you again. Best Wishes Crater Safari Lodge Team