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Reviews of Homewood Suites by Hilton - Fort Myers

3 out of 5
Homewood Suites by Hilton - Fort Myers
5255 Big Pine Way, Fort Myers, FL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 622 out of 1003 reviews" "
Rating 8 - Good. 277 out of 1003 reviews" "
Rating 6 - Okay. 66 out of 1003 reviews" "
Rating 4 - Poor. 19 out of 1003 reviews" "
Rating 2 - Terrible. 19 out of 1003 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jason

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place
Stayed 1 night in May 2024

6/10 Okay

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Told there was a $75 charge for pet. Should have known this before check in. They said this was on you not them. We were OK but some people may not have this
Stayed 1 night in May 2024
Response from Trista on 23 May 2024
Hi Andrew,Thank you for taking the time to share feedback from your recent stay with us. We apologize on behalf of Expedia for not making the pet fee more visible for guests. We will continue to work with them to make this more visible when booking. We hope to welcome you back in the future for an improved stay.

10/10 Excellent

LINDA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet, nice room.
Stayed 2 nights in May 2024
Response from Trista on 23 May 2024
Hi Linda,Thank you for sharing feedback from your recent stay. We look forward to welcoming you back in the future.

6/10 Okay

Ileana, Penns Grove

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Front desk staff were great , however first room I got smelled like it arrived at an abandoned property. The smell was bad and dirty. Front desk were able to give me another room . Next morning went to iron my clothes to attend a funeral and the ironing board was broken. Once again had to call again and get a new one . The property itself is not new and not the cleanest .
Stayed 3 nights in May 2024
Response from Trista on 23 May 2024
Hi Ileana,Thank you for taking the time to share feedback from your recent stay at Homewood Suites. We're sorry to hear your stay fell below expectations. I've passed along your comments to the appropriate manager. We hope to welcome you back in the future for an improved stay.

10/10 Excellent

Alla, Snohomish

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Manuel Alberto Villanueva

Liked: Cleanliness, staff & service, property conditions & facilities
great staff
Stayed 3 nights in May 2024

10/10 Excellent

JEFFREY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice to have the use of the grill but the grill needs to be maintained better. Thanks for a nice stay.
Stayed 3 nights in May 2024
Response from Trista on 23 May 2024
Hi Jeffrey,Thanks for sharing feedback from your recent stay, we hope you felt at home. I'll be sure to pass your remarks along to the appropriate manager. We hope to welcome you back in the future for an improved stay.

10/10 Excellent

Katie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a last minute walk in need for a room and the staff was very kind and accommodating. The room was very well kept and maintained. The breakfast was sufficient. The hot tub was not working during our stay which was a bummer, but overall a very good experience.
Stayed 2 nights in Apr 2024
Response from Trista on 23 May 2024
Hi Katie,Thanks for taking the time to share feedback from your recent stay at Homewood Suites. We're delighted to hear you enjoyed your stay. We look forward to welcoming you back in the future!

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean, very nice staff, breakfast was really good.
Stayed 1 night in May 2024
Response from Trista on 6 May 2024
Hi Michelle,Thanks for taking the time to share feedback from your recent stay with us, we hope you felt at home! We're glad to hear you enjoyed your stay and look forward to welcoming you back in the future.

8/10 Good

Dorie

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Clean rooms. The extra, separate living room and kitchen area is a plus. The staff is very friendly. And the breakfast was the best of the the 3 hotels we stayed in going from Chicago to Florida. However, our main concern was the bed. It was quite hard and uncomfortable and woke up with a sore back that took a few days to go away. Otherwise this would be rated highly recommend and the best of these category of hotels.
Stayed 1 night in Apr 2024
Response from Trista on 23 May 2024
Hi Dorie,Thank you for sharing feedback from your recent stay. We're delighted to hear you enjoyed our spacious suites and friendly staff. However, I apologize the mattress wasn't to your liking. We hope to welcome you back in the future for an improved stay.

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
What I didn’t like was minimum elevator access with a long hall to get to room
Stayed 6 nights in Apr 2024
Response from Trista on 6 May 2024
Hi Steven,Thanks for taking the time to share feedback from your recent stay. We apologize for your room's location in proximity to the elevator. Next visit, please be sure to let us know your preference and we'll assign you to a room with a more convenient location. We look forward to welcoming you back in the future for an improved stay!

10/10 Excellent

penny. spickard@gmail. com

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
property was beautiful with a nice pool. good breakfast
Stayed 2 nights in May 2024
Response from Trista on 6 May 2024
Hi Penny,Thank you for taking the time to share your experience here at Homewood Suites. We're delighted to hear you enjoyed you stay. We look forward to welcoming you back in the future!

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amenities
Stayed 10 nights in Apr 2024

10/10 Excellent

Theresa

Stayed 1 night in Mar 2024

10/10 Excellent

Theresa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Mar 2024
Response from Trista on 23 May 2024
Hi Theresa,Thanks for sharing feedback from your recent stay. We're delighted to hear you had a great stay. We look forward to welcoming you back in the future!

10/10 Excellent

Caryn

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great suite could live here!!
Stayed 1 night in May 2024
Response from Trista on 22 May 2024
Hi Caryn,Thank you for sharing feedback from your recent stay at Homewood Suites. We are THRILLED to hear you felt at home during your stay and look forward to welcoming you back in the future!

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed everything
Stayed 1 night in May 2024
Response from Trista on 2 May 2024
Hi David,Thank you for sharing feedback from your recent stay with us. We hope you felt at home and look forward to welcoming you back in the future.

10/10 Excellent

Chenita Jean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the location to restaurants and grocery stores. Every restaurant was close by that we wanted to eat at.
Stayed 3 nights in Apr 2024
Response from Trista on 6 May 2024
Hi Chenita,Thank you for taking the time to share feedback from your recent stay at Homewood Suites. We're delighted to hear you found our location to be convenient to your restaurants of choice. We look forward to welcoming you back in the future!

10/10 Excellent

Leyla

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024

2/10 Terrible

Edrey

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
The ac loud noise and it was hot ! When asked to switch rooms they said they were booked
Stayed 1 night in Apr 2024
Response from Trista on 30 Apr 2024
Hi Edrey, Thank you for taking the time to share feedback from your recent stay at Homewood Suites. We sorry to hear your stay fell below expectations. I will pass along your remarks to the appropriate department head. We hope to welcome you back in the future for an improved stay.

2/10 Terrible

Thomas

Stayed 1 night in Apr 2024

10/10 Excellent

Duane L

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was in a great location for what we needed, it was close to a LOT of shopping and dining areas, it was relatively close to beaches, and the property itself was clean and safe. We also enjoyed the dinner and drink Wednesday evening for the guests!
Stayed 2 nights in Apr 2024
Response from Trista on 29 Apr 2024
Hi Duane,Thanks for sharing feedback from your recent stay at Homewood Suites. We're glad to hear you enjoyed our evening reception! We look forward to welcoming you back in the future.

2/10 Terrible

Jennifer, midway

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Check in hotel and we go to our room to discover bedbugs in the bed. I went to the front desk to inform them of the bedbugs and they changed the room. My family and I slept sitting up in the chairs because they refused to lay in the beds. I requested a refund for the remainder of the stay and the hotel refused. We moved to another hotel (Hampton Inn) and that stay was perfect.
Stayed 2 nights in Apr 2024

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All in all, it’s a nice place to stay. Quiet and relaxing while we were there
Stayed 2 nights in Apr 2024
Response from Trista on 29 Apr 2024
Hi Mark,Thank you for sharing your recent stay with us. We're glad to hear you enjoyed your stay at the Homewood Suites. We look forward to welcoming you back in the future!

10/10 Excellent

Cindy, Maricopa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and we loved having a refrigerator in our room
Stayed 2 nights in Apr 2024
Response from Trista on 22 Apr 2024
Hi Cindy,Thanks for sharing your feedback from your recent stay at Homewood Suites. We're glad to hear your stay was enjoyable. We hope to welcome you back in the future!

10/10 Excellent

Liliia

Stayed 7 nights in Apr 2024

8/10 Good

Marlyn

Liked: Amenities, property conditions & facilities
love it, very convenient kitchen and beautiful pool view.
Stayed 2 nights in Apr 2024
Response from Trista on 22 Apr 2024
Hi Marlyn,Thank you for sharing your recent stay with us. We're delighted to hear you were able to enjoy our hotel amenities. We hope to welcome you back in the future.

8/10 Good

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and no problems
Stayed 5 nights in Mar 2024
Response from Trista on 6 Apr 2024
Hi Brian,Thanks for your feedback from your recent stay at Homewood Suites. We're glad to hear your stay was an enjoyable one. We look forward to welcoming you back in the future.

10/10 Excellent

Allan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Hotel is close to restaurants and stores. Breakfast was wonderful every morning. We will definately be coming back for a longer stay next time.
Stayed 6 nights in Mar 2024
Response from Trista on 31 Mar 2024
Hi Allan,Thanks for your review. We're glad to hear you enjoyed our breakfast and nearby shopping. Call us when you're ready to pack your bags and return for a longer stay.

8/10 Good

Bruce

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Great breakfast. Stafff was nice. Room had some broken furniture and the toilet ran almost non stop. It’s not quite an embassy suites but it’s a good contender for traveling with kids.
Stayed 2 nights in Mar 2024
Response from Trista on 31 Mar 2024
Hi Bruce,Thanks for taking the time to share your feedback. We're glad to hear you enjoyed our breakfast. However, we apologize for any inconvenience caused by the condition of the furniture. Your comments have been passed along to the appropriate department head, we will work to address these issues to enhance overall guest experience. We appreciate your input and hope to welcome you back for an improved stay in the future.

10/10 Excellent

Anna, Port Wentworth

Business traveller
Liked: Cleanliness, staff & service, amenities
Nice front desk staff .
Stayed 1 night in Mar 2024
Response from Trista on 31 Mar 2024
Hi Anna,Thanks for your review! It was our pleasure to provide quality customer service. We hope to welcome you back in the future.

8/10 Good

Casey

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
There was a free dinner the night we were there and the breakfast included was wonderful!
Stayed 1 night in Mar 2024
Response from Trista on 31 Mar 2024
Hi Casey,Thanks for sharing your feedback! We're delighted to hear you enjoyed our Homewood evening reception and breakfast. Your comments have been passed along to the Food & Beverage Manager. We hope to welcome you back in the future!

8/10 Good

Leslie

Travelled with family
Liked: Property conditions & facilities
Spacious enough for 3 adults. Housekeeping did not replace paper towels/toilet paper (Had to ask at front desk). Not really sure what housekeeping did as beds were never made up. At least towels were replaced. Ice maker broken in fridge. Reported it and was advised they take a little while to start. (Still not working after our 6 nights!) had to ask for a baggie of ice at front desk! Paid a lot of money for a little inconvenience.
Stayed 6 nights in Mar 2024
Response from Trista on 31 Mar 2024
Hi Leslie,Thank you for your input. We're sorry your stay with us fell below of expectations. I will pass along your comments to the appropriate department head, we will work to address these issues to enhance overall guest experience. We appreciate your input and hope to welcome you back for an inmproved stay in the future.

10/10 Excellent

Pam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024

10/10 Excellent

Carol

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
wonderful stay will stay again
Stayed 7 nights in Mar 2024
Response from Trista on 31 Mar 2024
Hi Carol,Thanks for your review! We're glad to hear you had a "wonderful" stay with us!! We can't wait to welcome you back in the future.

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Ivan

Stayed 1 night in Mar 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I AM EXTREMELY UPSET WITH EXPEDIA. I booked a 2 bed suite and was given a 1 bed suite at check-in. The front desk said that was what was reserved. I BOOK 2 BEDS HERE ON EXPEDIA and have the email from Expedia to prove it. BE CAREFUL WHEN YOU BOOK WITH EXPEDIA, folks.
Stayed 1 night in Mar 2024

8/10 Good

William

We arrived and discovered the waste basket hadn't been emptied. The next day after returning from an event we discovered that housekeeping had not emptied the basket nor replaced the towels. We found out maid in the hallway and requested new towels and the basket emptied. She informed us that she had cleaned our room. She reluctantly replaced our towels but left the basket. We decided not to advise management.
Stayed 4 nights in Mar 2024
Response from Trista on 14 Mar 2024
Thank you for your feedback. We apologize for any inconvenience cause from lack of housekeeping services. Your comments have been noted and we will work to address this issue to enhance overall guest experience. We appreciate your input and hope to welcome you back for an improved stay in the future.

8/10 Good

robert

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had to book last minute from airport w flight cancellation after midnight, check in process was simple and gracious-/ very much appreciated after a typical airline disaster. Definitely would spend more time if having to come back in future.
Stayed 1 night in Mar 2024
Response from Trista on 14 Mar 2024
Thank you for sharing your positive experience at Homewood Suites by Hilton Fort Myers! We're thrilled to hear that we exceeded your expectations. Our team works hard to ensure every guest has a fantastic stay, and your feedback serves as motivation to continue delivering exceptional service. We can't wait to have you back with us soon!

10/10 Excellent

Larry Steven

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent all around.
Stayed 4 nights in Feb 2024

10/10 Excellent

Daleen Marie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well-cared for from ceiling to floor; high quality in every detail from flooring to bed/bedsheets/pillows/covers to a kitchen appliances to shower to furniture to hardwood doors to towels and more. Cleanliness & detail of high standards throughout hotel inside & out. Traveling over many years staying in many chains, Homewood Suites by Hilton is of the best caliber. Breakfast variety differing each day was refreshing & pleasant. Very pleased, satisfied, & will seek out Homewood Suites for future travel. Thank you! Fantastic product & service!
Stayed 4 nights in Feb 2024
Response from Trista on 14 Mar 2024
Thank you for sharing your positive experience at Homewood Suites by Hilton Fort Myers! We're thrilled to hear that we exceeded your expectations. Our team works hard to ensure every guest has a fantastic stay, and your feedback serves as motivation to continue delivering exceptional service. We can't wait to have you back with us soon!

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely room with a patio near the pool, the breakfast offering were exceptional and the staff was friendly and accomodating. The Wednesday evening welcome reception was a treat. Parking was great and it was close to everything: food, shopping, Spring Training games!! We look forward to staying at Homewood next year for a Grapefruit League vacation.
Stayed 9 nights in Feb 2024
Response from Trista on 14 Mar 2024
Thank you for sharing your positive experience at Homewood Suites by Hilton Fort Myers! We're thrilled to hear that we exceeded your expectations. Our team works hard to ensure every guest has a fantastic stay, and your feedback serves as motivation to continue delivering exceptional service. We can't wait to have you back with us soon!

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Met our needs
Stayed 1 night in Mar 2024

8/10 Good

Patricia Ann

Stayed 6 nights in Feb 2024

8/10 Good

Steve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked free breakfast alot. The couch and chairs were very uncomfortable. Both tvs were great.
Stayed 5 nights in Feb 2024
Response from Trista on 14 Mar 2024
Thank you for your feedback. We're glad to hear you enjoyed our breakfast. However, we apologize for any inconvenience cause by the comfortability of the furniture. Your comments have been noted and we will work to address this issue to enhance overall guest experience. We appreciate your input and hope to welcome you back for an improved stay in the future.

10/10 Excellent

Swinford

Stayed 1 night in Feb 2024

10/10 Excellent

Benny

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Dellin

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient, loved the room. Very good breakfast.
Stayed 1 night in Feb 2024