Suite, 1 King Bed with Sofa bed
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Reviews of SpringHill Suites by Marriott Florence

3 out of 5
SpringHill Suites by Marriott Florence
2670 Hospitality Blvd, Florence, SC

Reviews

8.6

Excellent

Rating 10 - Excellent. 430 out of 753 reviews" "
Rating 8 - Good. 192 out of 753 reviews" "
Rating 6 - Okay. 67 out of 753 reviews" "
Rating 4 - Poor. 38 out of 753 reviews" "
Rating 2 - Terrible. 26 out of 753 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All is well
Stayed 2 nights in Apr 2024

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was just what we needed as a halfway point on our drive back from Florida.
Stayed 1 night in Apr 2024

2/10 Terrible

Hal

Travelled with family, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
There were bulldozers and dump trucks running all night next door. No sure why hotel put $20 on my card when I checked in for incidentals when I just checked in and did not have any.
Stayed 1 night in Mar 2024

10/10 Excellent

Jashira

Liked: Staff & service
Everything was okay, but soon as we enter to the door is a plate in the microwave that been there for 2 months, smells really bad, besides that, we sleep okay.
Stayed 1 night in Mar 2024

2/10 Terrible

Anthony, Salisbury

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No rooms available, but booked me regardless and didn’t even give me a refund or anything definitely don’t recommend
Stayed 1 night in Mar 2024

6/10 Okay

Catherine

Liked: Staff & service
Was disappointed in the accommodations. Rooms are dated, bathtub and toilet were stained. Room description did not mention shower was in tub, not favorable to senior citizens. Bed mattresses felt old, not comfortable at all. Bed sheets were thin. Overall we felt we did not get our money's worth.
Stayed 1 night in Mar 2024

10/10 Excellent

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet. Bathroom shower good and I liked the body wash dispenser. Bed comfortable. Easy on/off 95
Stayed 1 night in Feb 2024

10/10 Excellent

Sharon

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Sharon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient to everything and my work.
Stayed 1 night in Feb 2024

10/10 Excellent

Ronald

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Entire stay was excellent
Stayed 1 night in Feb 2024

8/10 Good

Gerald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and well maintained by the staff 👌
Stayed 1 night in Jan 2024

8/10 Good

Kenneth, Mocksville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was OK. Nothing special. I was lead to believe they had a hot tub by photos of property. It in fact doesn't. Staff was mostly friendly. Definitely would stay again though. Also indoor pool was heated
Stayed 1 night in Jan 2024

10/10 Excellent

Christina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, clean hotel! Florence leaves a lot to be desired, but the hotel was top notch.
Stayed 1 night in Jan 2024

6/10 Okay

David

Stayed 1 night in Jan 2024

6/10 Okay

Issac

Travelled with partner
Just average
Stayed 1 night in Jan 2024
Response from Melinie E on 22 Jan 2024
Thank you for your valued feedback.

8/10 Good

Carole

Travelled with partner
Liked: Staff & service
Grab bar hidden. No shelves except toilet tank. Toilet paper toooo far away from toilet. Carpeting soiled, needed replacement.
Stayed 1 night in Jan 2024
Response from Melinie E on 22 Jan 2024
We do apologize for this, please allow us to make this right in future travels

8/10 Good

Johelen

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Melinie, E on 22 Jan 2024
Thank you for your valued feedback!

10/10 Excellent

Belinda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not at this time.
Stayed 1 night in Jan 2024
Response from Melinie E on 22 Jan 2024
Thank you for your valued feedback.

10/10 Excellent

Natan

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Melinie e on 22 Jan 2024
Thank you for your valued feedback!

10/10 Excellent

Russell

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything went well. People were kind and courteous. Room was clean. Nice stay.
Stayed 1 night in Dec 2023
Response from Melinie E on 22 Jan 2024
Thank you! We hope to see you again !

4/10 Poor

Tracy-Lyn

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
This could be a very nice property but the staff is unfriendly and complacent. We had to go to Home Depot to get clorox wipes and lysol because our bathroom was not at all clean.
Response from Melinie E on 22 Jan 2024
We apologize that your experience was not a great one, we hope you will give us another chance in your future travels

8/10 Good

Tracie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Imrana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Earl

Travelled with partner
Liked: Amenities, property conditions & facilities
The surrounding area is nice. Plenty of places to go.
Stayed 1 night in Dec 2023

8/10 Good

Donna

Liked: Cleanliness, property conditions & facilities, room comfort
Lady at front desk so so. Not very friendly I thought I was bothering her from the back
Stayed 1 night in Dec 2023

8/10 Good

Rachel

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Jordan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Nancy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing was unique. We had a goodnight sleep. Breakfast was just okay. No waffles.
Stayed 1 night in Dec 2023

2/10 Terrible

Jalisa

Stayed 2 nights in Dec 2023

6/10 Okay

Sam

Liked: Staff & service
OK for the price
Stayed 1 night in Dec 2023

10/10 Excellent

Diane

Travelled with partner
Liked: Staff & service
This will be our go to hotel to and from Florida. Comfortable, clean, however, hallways had stains on carpets. The breakfast was very good and staff friendly.
Stayed 1 night in Dec 2023

10/10 Excellent

Marianne

Stayed 1 night in Dec 2023

6/10 Okay

Yvette

Liked: Staff & service
Bathroom needled to be cleaner, showers curtains and tub needled more attention.
Stayed 1 night in Dec 2023

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and well maintained
Stayed 1 night in Dec 2023

8/10 Good

Katherine

Stayed 1 night in Nov 2023

4/10 Poor

Stephanie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023

6/10 Okay

Marcia

Disliked: Property conditions & facilities
The outside of the hotel was lit up so bright it pierced through the curtains in the room. Walking down the hallway of the hotel you were blinded if you looked out the window. Overall hotel had a smell like dirty and musky. Linens on beds were okay. Not as clean as most SpringHill Suites by Marriott that I had stayed at.
Stayed 1 night in Nov 2023

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

2/10 Terrible

Nina

Stayed 1 night in Nov 2023

4/10 Poor

Karen

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
The HVAC didn’t work properly - wouldn’t cool. The eggs and coffee at breakfast were all gone. There was no staff around when trying to checkout - and a service staff member stepped in to help out.
Stayed 1 night in Nov 2023

10/10 Excellent

Joseph

Stayed 1 night in Nov 2023

10/10 Excellent

Diane

Stayed 2 nights in Nov 2023

6/10 Okay

Kishor

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
No bottled water. No tooth brush. Both items complimentary from hotel across the street. Guess where I will be staying next time.
Stayed 1 night in Nov 2023

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All Good
Stayed 1 night in Nov 2023

10/10 Excellent

Bonnie

Stayed 1 night in Oct 2023

10/10 Excellent

Susan, Boca Grande

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, easy walk to local food options.
Stayed 1 night in Oct 2023

8/10 Good

Catherine

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Check in was pleasant enough. Lobby smelled horribly of chlorine. Pool was out of order. Elevator floors were very dirty. Hallway to room OK. Room clean. Toilet needed a swishing. Room smelled like a wet dog.
Stayed 1 night in Oct 2023

4/10 Poor

Joanne, Norfolk

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was human hair on the towels, the bath mat and the bath tub. Totally unacceptable. We will not stay here again.
Stayed 1 night in Oct 2023