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Excellent customer service from the entire staff that we interacted with. The Breakfast staff was just wonderful, very friendly and most helpful. The Breakfast was just excellent. We plan to visit this hotel whenever we are in the Florence area. Excellent!
MacKenneth
Stayed 2 nights in Apr 2024
Response from Lisa on 22 Apr 2024
Mackenneth,Thank you for taking the time to share your feedback! I am so happy we delivered a great experience for you!! I look forward to serving you again when your travels bring you back through!
4/10 Poor
Robert
Travelled with family
19 Apr 2024
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Needed suite care . More cleaning
Robert
Stayed 1 night in Apr 2024
Response from Lisa on 22 Apr 2024
Robert,Thank you for taking the time to share your experience with us. I apologize it was not up to standard during your stay. I hope you will consider giving us another try if your travels bring you back through.
8/10 Good
Christopher
Travelled with partner
1 Apr 2024
Liked: Cleanliness, staff & service, amenities
The room and facility was great - was surprised by the lack of soundproofing in such a new build- not just outside noise - but adjacent room noise!!
Christopher
Stayed 1 night in Mar 2024
Response from Lisa on 2 Apr 2024
Christopher,Thank you for taking the time to share your experience. I apologize for the noise disturbance during your stay. I hope you will come back and give us another try.
Yolanda,Thank you so much for the great review!! I am so glad to know we provided a memorable experience for you. We look forward to serving you again soon!
Thank you so much for the kind words about our hotel. I am pleased to know we provided a great experience for you during your stay. We look forward to serving you again soon!
Thank you so much for the kind words about our hotel. I am pleased to know we provided a great experience for you during your stay. We look forward to serving you again soon!
Thank you so much for the kind words about our hotel. I am pleased to know we provided a great experience for you during your stay. We look forward to serving you again soon!
6/10 Okay
Frances
28 Dec 2023
Liked: Staff & service
.needs major repairs
Frances
Stayed 1 night in Dec 2023
Response from Lisa on 11 Jan 2024
Frances,Thank you for your feedback. We hope to serve you again soon
Crystal,Thank you for sharing your feedback! We hope to serve you again soon
10/10 Excellent
Sachin
28 Dec 2023
Disliked: Property conditions & facilities
Properly looks old, beat down. Not a new property
Sachin
Stayed 1 night in Dec 2023
Response from Lisa on 11 Jan 2024
Sachin,Thank you for sharing your experience. We look forward to serving you again soon
10/10 Excellent
Joseph
27 Dec 2023
Joseph
Stayed 1 night in Dec 2023
Response from Lisa on 11 Jan 2024
Thank you so much for the kind words about our hotel. I am pleased to know we provided a great experience for you during your stay. We look forward to serving you again soon!
This is a very good Residence Inn. Importantly for me, it’s pet friendly. Despite having pets in the building, the rooms we have been in (5 stays), hallways and common area have no pet smell to me. My dog, however, knows who’s been there.
The staff are friendly, food quality of the breakfast is reasonable.
Beds are comfortable and rooms are in good condition.
Timothy
Stayed 1 night in Dec 2023
Response from Lisa on 11 Jan 2024
Timothy,Thank you so much for the wonderful review!! We are so happy you enjoyed your stay and we look forward to seeing you again soon!
Cindy, Thank you so much for the kind words about our hotel. I am pleased to know we provided a great experience for you during your stay. We look forward to serving you again soon!
4/10 Poor
John
Business traveller, Travelled with partner
15 Dec 2023
Disliked: Cleanliness, staff & service
Requested room service after confirming eligibility. Request wasn't responded to. Room finishings were dirty, revealed extensive wear, poor upkeep.
John
Stayed 2 nights in Dec 2023
Response from Lisa on 18 Dec 2023
John,Thank you for taking the time to share your experience. I apologize for not following through with service. I hope you will consider giving us another chance in the future.
10/10 Excellent
Nika, Miami Beach
14 Dec 2023
Nika
Stayed 1 night in Dec 2023
Response from Lisa on 18 Dec 2023
Nika,Thank you for sharing your experience! I am so happy you enjoyed your stay!! We look forward to seeing you again soon!
The shower was not clean. Front desk staff just was not personable.
Robert
Stayed 1 night in Nov 2023
Response from Lisa on 4 Dec 2023
Robert,I apologize for your experience at our property. This is certainly not typical of our facility. I hope you will consider giving us another try in the future.
Evening check in staff hated their job apparently… not friendly at all. Room was run down and dated and not very clean. I am not sure how this hotel had a high rating on hotels.com. Breakfast staff was very nice.
Doran
Stayed 1 night in Nov 2023
Response from Lisa on 27 Nov 2023
Mehh,thank you for sharing your feedback. I apologize that you did not enjoy your stay. I do hope you will consider giving us another try in the future.
The breakfast and breakfast hostesses were excellent. The hostesses were very friendly and welcoming. The buffet breakfast offered many delicious options!
Thomas
Stayed 1 night in Nov 2023
Response from Lisa on 27 Nov 2023
Thomas,Thank you so much for your feedback. I am so happy you enjoyed your stay. We hope to host you again soon
Stay away. This hotel stay was awful. The only room left was the accessible room with a walk in shower. The shower didn't drain properly at all so there was water all over the floor and leaking into the bedroom. We had to put towels all over the floor to use the bathroom because it was full of water. Everything was broken, the dishes were dirty. Overall awful experience. I waited at the desk for 15 minutes at checkout to explain how awful our stay was but no one came so I left. I called my third party hotel reservation line and they reached out to the hotel on our behalf and they refused to offer any sort of compensation or reimbursement. The room was not cheap either, $278/night!! What a rip off.
Sarah
Stayed 1 night in Oct 2023
Response from Lisa on 27 Nov 2023
Sarah,Thank you for taking the time to share your feedback. I am sorry that you experienced these issues. I hope you will consider giving us another chance.
8/10 Good
Charles
22 Oct 2023
Liked: Cleanliness, staff & service, room comfort
Charles
Stayed 2 nights in Oct 2023
Response from Lisa on 27 Oct 2023
Charles,Thank you for the great review!! We look forward to serving you again soon
2/10 Terrible
Thomas
Travelled with family
19 Oct 2023
Liked: Cleanliness
Disliked: Staff & service
Arrived at 11:15 pm for a one night stay. At 3:10 am someone tried to enter our Room!!!
The front desk must have gave them our key and room also!
The front desk person was so obviously asleep when we arrived because he asked us our room number when we were trying to check in!!!!
He must have also been sleeping when he gave our key and room to another guest at 3:00 am!!!!
Thomas
Stayed 1 night in Oct 2023
Response from Lisa on 20 Oct 2023
Thomas,I apologize this was your experience at our hotel. This is certainly not typical of our property. I will be addressing these issues so that it does not happen again. Thank you for the feedback. My hope is next time you are in the area you will consider giving us another try.
10/10 Excellent
James
18 Oct 2023
Liked: Amenities
great
James
Stayed 1 night in Oct 2023
Response from Lisa on 20 Oct 2023
James, Thank you for the great review! I am so happy you enjoyed your stay!! We look forward to serving you again soon!
10/10 Excellent
Svetlana
15 Oct 2023
Svetlana
Stayed 1 night in Oct 2023
Response from Lisa on 27 Nov 2023
Svetlana,Thank you for taking the time to share your feedback. I am glad you enjoyed your experience. I hope to host you again soon
8/10 Good
Susan
14 Oct 2023
Susan
Stayed 1 night in Oct 2023
Response from Lisa on 27 Nov 2023
Susan,Thank you for taking the time to share your feedback. I am glad you enjoyed your experience. I hope to host you again soon
Thank you for the great review!! I am so happy you enjoyed your stay. I look forward to serving you again soon!
4/10 Poor
Kristi
8 Oct 2023
Liked: Room comfort
Disliked: Staff & service
Kristi
Stayed 1 night in Oct 2023
Response from Lisa on 16 Oct 2023
Kristi,Thank you for taking the time to share your feedback. I apologize you did not have a great experience. I hope you will consider giving us another try in the future.
Carla,Thank you for taking the time to share your feedback. I hope you will consider giving us another try in the future.
10/10 Excellent
Melanie
Travelled with family, Travelled with partner
6 Oct 2023
Liked: Amenities
We enjoyed our stay here and really appreciated the breakfast. Staff was friendly. There were some maintenance issues in our unit, including a torn shower curtain and a broken toilet seat. Bed was comfortable. We would stay here again.
Melanie
Stayed 1 night in Oct 2023
Response from Lisa on 16 Oct 2023
Melanie,Thank you for taking the time to share your experience. I am glad my staff gave great service to you. I will be addressing the maintenance issues to ensure this does not happen again.We look forward to serving you again soon.
Checked in late Friday night. As soon as we entered the room it smelled terrible. Went to the bathroom and the toilet was overflowing with human excrement. Clearly the room had not been cleaned properly. Went back to reception the next room had food in the sink and the fridge had old moldy food left. Clearly again the room had not been cleaned properly. At this point we rang the front desk but the girl seemed uninterested. As were with a minor we stayed in the room but asked for a full refund as we were meant to be there for 2 nights. They refused the refund until I got the Hotels.com rep on the phone with the manager. Absolutely disgusting hotel do not stay here. The next day we booked into an IHG Holiday Inn Express nearby... extremely clean and well run.
neil
Stayed 2 nights in Sep 2023
Response from Lisa on 16 Oct 2023
neil,I apologize this was the experience you had at our hotel.This certainly is not typical of our property, and I will be addressing these issues directly. Thank you for bringing it to my attention. I hope you will consider giving us another try in the future.
We had to book a hotel room last minute due to vehicle troubles on the interstate leading to it being towed to the next town which ended up being Florence. The room was very spacious and definitely met our needs with having 2 little kids. In the morning, they had a full breakfast which my husband said was the best he ever had at a hotel. Sharon and Cynthia were the two ladies who were overseeing the breakfast. They were such a huge blessing to us when we were full of emotions and literally stranded until we could locate and pick up a vehicle. These two ladies were so kind to our boys and were to attentive to keeping the tables clean and food up to par. It truly meant the world for their kind words and support. The little things really mattered. I would highly recommend this hotel. We would definitely stay again if we ever found our way to Florence.
Jessica
Stayed 1 night in Sep 2023
Response from Lisa on 16 Oct 2023
Jessica,Thank you for taking the time to share your feedback! I can't wait to share this with Shron and Cynthia about a job well done!! I look forward to serving you again soon!
10/10 Excellent
James
10 Sept 2023
James
Stayed 1 night in Sep 2023
Response from Lisa on 10 Oct 2023
James,Thank you for the great review! We look forward to serving you again soon!
The breakfast is the best ever. The staff is wonderful. The rooms are very nice but the towels need work but aren't too bad. We will stay there again.
David
Stayed 4 nights in Aug 2023
Response from Lisa on 10 Oct 2023
David, Thank you for taking the time to share your feedback. I will make a notation of our linen to ensure it is up to standard. We look forward to serving you again soon.
8/10 Good
Stephanie
5 Sept 2023
Stephanie
Stayed 1 night in Sep 2023
Response from Lisa on 7 Sept 2023
Stephanie,Thank you for taking the time to share your feedback.I am so happy we were able to provide a great stay for you! We look forward to serving you again soon!