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Reviews of Microtel Inn & Suites by Wyndham Florence

2 out of 5
Microtel Inn & Suites by Wyndham Florence
1912 Enterprise Dr, Florence, SC

Reviews

6.8
Rating 10 - Excellent. 279 out of 1002 reviews" "
Rating 8 - Good. 253 out of 1002 reviews" "
Rating 6 - Okay. 178 out of 1002 reviews" "
Rating 4 - Poor. 143 out of 1002 reviews" "
Rating 2 - Terrible. 149 out of 1002 reviews" "

7.0/10

Cleanliness

7.4/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

6/10 Okay

Samuel, Wake Forest

Liked: Staff & service
Stayed 3 nights in May 2024

8/10 Good

Dominick

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and clean but the bed was very uncomfortable
Stayed 1 night in May 2024

2/10 Terrible

Valerie

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room smelled like urine, walls are dirty, all the counter space was dusty, vents innthe A/C unit were full of dust balls in each row. We had to clean the room with Lysol wipes and there were wax drips on every shelve. We had to also get a scented candle to deal with smell of urine. We jept looking and found the side of the bed sheets stained with yellow stains, (urine)? So we decided to early checkout and the manager on site (Andy) was not allowing us to do early checkout u til Expedia can sent an email with a guarantee of their finders fee of $80.00 that they pay Expedia for the reservation through their app. We were hold in the loby for approximately 3 hours over this fee of $80.00 commission that he desperately need it back. After some back and forth and even calling Wyndham Resorts to do a report, we were release but had to call every hour to ensure our refund. Do Not sray here.
Stayed 7 nights in May 2024

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Disappointed in the breakfast options
Stayed 1 night in May 2024

2/10 Terrible

Joshua

Disliked: Cleanliness
I normally don't complain about anything. In one of the rooms was roaches in the bathroom. In the other room we had to clean the tub before taking a shower. I really didn't enjoy this hotel. I also have videos of the roaches crawling around the bathroom at 3am.

10/10 Excellent

Carole, Simpsonville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay. Will definitely stay again!!
Stayed 1 night in May 2024

8/10 Good

Denise

Liked: Staff & service
Stayed 1 night in May 2024

6/10 Okay

Gerry

Travelled with group
Liked: Cleanliness
Breakfast selecbelow average. No cooking spray for waffle maker. 1 night staff man, unfriendly and uncooperative. Cleaning staff exceptional. Creepy crawlers found in 2 of 6 rooms
Stayed 6 nights in Apr 2024

10/10 Excellent

Carole, Simpsonville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Would definitely come back
Stayed 1 night in May 2024

8/10 Good

Dwight

Stayed 1 night in Apr 2024

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024

4/10 Poor

Taylor

Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Honestly don’t think my room had been cleaned in weeks. The trash was literally swept under the bed. I arrived at 130 am driving up from Florida. The man working at the desk watched me come in and continue to clean the waffle maker after I said I needed to check in. Over all felt dirtier walking out than I did walking in.
Stayed 1 night in Apr 2024

8/10 Good

Harry

Stayed 1 night in Mar 2024

10/10 Excellent

Michael

Stayed 1 night in Apr 2024

10/10 Excellent

Buster

Stayed 2 nights in Feb 2024

4/10 Poor

Danielle

Travelled with partner
Disliked: Amenities, property conditions & facilities
The walls are dirty as well as the furniture
Stayed 1 night in Apr 2024

4/10 Poor

christine

Hirrible
Stayed 1 night in Apr 2024

6/10 Okay

Terri

Travelled with family
The hotel was noisy
Stayed 2 nights in Apr 2024

10/10 Excellent

Irene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a travel day for us so my first priority is close to my route and this was right off 95. The second priority is an accessible room which they had. The third is price. Since it's just an overnite stop, I prefer something that isn't terribly expensive. This met all three. When we got there, there was a problem with the room we had reserved so they upgraded us to another accessible room that was a little larger and had a couch. We spent nites in three hotels during our travel. This was the best. BTW, go to Tubb's for a meal. It's loud in there, but the server was great and so was the food.
Stayed 1 night in Apr 2024

10/10 Excellent

Frances

Liked: Cleanliness, amenities
Friendly staff, very clean rooms and property
Stayed 1 night in Apr 2024

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in Apr 2024

8/10 Good

Joan

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Clean but run down. Staff was pleasant
Stayed 1 night in Apr 2024

10/10 Excellent

Ricardo

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Pretty close to I-95, quick check in, the room was clean
Stayed 1 night in Apr 2024

4/10 Poor

Kevin

Disliked: Cleanliness, staff & service, property conditions & facilities
Bathroom door had stuff all over it. Rather dirty. AC made a terrible noise. Requested a king bed and got two queens. Would not go back
Stayed 1 night in Apr 2024

10/10 Excellent

Ghislain

Travelled with family
We are satisfy.
Stayed 1 night in Mar 2024

2/10 Terrible

Carol Lee

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I booked 2 rooms. We stayed in one room and cancelled the 2nd room because sheets had stains on them. Gum on bedspread. Room not clean and smelled. Hotel would not give me a receipt that they cancelled the room 301. Asked the next day. Was told no receipt and refund was put in. It was not. I was charged for both rooms. Owed refund for $95.
Stayed 1 night in Mar 2024

6/10 Okay

Angela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was super hard, but other wise it was great!
Stayed 4 nights in Mar 2024

8/10 Good

Tony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in was good. No issues.
Stayed 1 night in Mar 2024

10/10 Excellent

Antia

Stayed 1 night in Mar 2024

10/10 Excellent

Jane

Very clean and quiet.
Stayed 1 night in Mar 2024

8/10 Good

Haniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall we had a good stay at the hotel. For one night pass by it was good enough.
Stayed 1 night in Mar 2024

2/10 Terrible

Alan

Business traveller
Disliked: Staff & service
I was charged for bed sheets because they said they were stained. They sheets were old , and I never been charged for bed sheets because of stains. Sounds like they didn’t want to wash them and just keep them on the bed. Gross!
Stayed 2 nights in Mar 2024

10/10 Excellent

Shaquisha neknek

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Me and my family stay here all the time we’ve had no problems yet that we could complain about. The cleanliness is on point every time. I love this property and we’ll be back soon
Stayed 2 nights in Feb 2024

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Good location. No local bars around worth a damn if that’s what you’re looking for.
Stayed 1 night in Feb 2024

6/10 Okay

Dora H.

Travelled with pets
None
Stayed 1 night in Feb 2024

8/10 Good

Walt

Liked: Staff & service, property conditions & facilities, room comfort
Budget comfy
Stayed 1 night in Feb 2024

8/10 Good

angela

Travelled with partner
breakfast was very limited
Stayed 1 night in Feb 2024

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
WORST HOTEL... I mean... ROACH MOTEL EVER!
DISGUSTING!!!... it looks NOTHING LIKE the photos and it was the filthiest place I ever laid my head... There is SOME MUCH to say about this place... its not enought characters to do so... We didnt shower and I slept with my clothes on and socks on and switched out my socks before slipping back on my shoes... had (2) rooms adjancent from eachother...in the morning I went to knock on out 2nd room door and blurted out: lets go, this place is NASTY... and a guy at the elevator said: I told my girlfriend that this is the nastiness place we ever been at and we will never come again...we laughed and went back and forth about how nasty it was... he said: I refuse to take my clothes off here and I slept on top of the sheets... I laughed and said ME TOO!! and I
Stayed 1 night in Dec 2023

4/10 Poor

Michael

Travelled with family
Disliked: Cleanliness, amenities
did not mention its between too truckstops ,booked 2 rooms one ok other dirty,not enough food for all guests for breakfast, will not stay there again.
Stayed 12 nights in Jan 2024
Response from Microtel on 16 Feb 2024
We are sorry to hear your stay with us wasnt great we will look into these issues. Thank you for leaving a review

10/10 Excellent

Michael

Stayed 3 nights in Feb 2024
Response from Microtel on 16 Feb 2024
We are happy to to see you enjoy your stay with us! Thank you for leaving a review

4/10 Poor

Juvenal

Business traveller
Disliked: Staff & service, property conditions & facilities
The hotel need maintenance, elevator is broken, the breakfast no exist.,no good hotel.
Stayed 2 nights in Feb 2024
Response from Microtel on 16 Feb 2024
We are sorry to hear your stay with us wasnt great we will look into these issues. We are waiting for a part to come for our elevator we do apologize for any inconvince Thank you for leaving a review

10/10 Excellent

Darrel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful and friendly staff.
Stayed 1 night in Feb 2024
Response from Microtel on 16 Feb 2024
We are happy to to see you enjoy your stay with us! Thank you for leaving a review

8/10 Good

Walt

Liked: Staff & service, room comfort
Stayed 1 night in Feb 2024
Response from Microtel on 16 Feb 2024
We are happy to to see you enjoy your stay with us! Thank you for leaving a review

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A real gem
Clean, quiet updated hotel. Great location set back from the road with lots of restaurants walking distance.
Stayed 1 night in Jan 2024
Response from Microtel on 16 Feb 2024
We are happy to to see you enjoy your stay with us! Thank you for leaving a review

6/10 Okay

Jaime

Business traveller
Liked: Cleanliness, property conditions & facilities
Cold Room
I usually stay here but this time something was different. The room was clean as usual. The heater was not functioning correctly. I called and was told to check the wall unit. I had it set for 80 but could fill no heat. No one came to check the system and waking up to a 50 degree room was unpleasant. It was freezing temps outside. Hopefully better next time.
Stayed 1 night in Jan 2024
Response from Microtel on 16 Feb 2024
We are sorry to hear your stay with us wasnt great we will look into these issues. Thank you for leaving a review

2/10 Terrible

Tim

Travelled with pets
Disliked: Cleanliness, staff & service, property conditions & facilities
This was one of the worst stays ever. They tried to charge me an additional $25 on check in for an animal. Then I get to the room it had a musky odor. One of the night stands had been ripped off the wall and was missing. Very noisy as well. There were vehicles in the parking lot with their music playing so loud I could hear it in the room. Awful stay!I will not stay there again.
Stayed 1 night in Jan 2024
Response from Microtel on 16 Feb 2024
We are sorry to hear your stay with us wasnt great we will look into these issues. Thank you for leaving a review

10/10 Excellent

angela

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Breakfast was lacking
Stayed 1 night in Jan 2024
Response from Microtel on 16 Feb 2024
We are happy to to see you enjoy your stay with us! Thank you for leaving a review

10/10 Excellent

Marienna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice and the building was very clean.
Stayed 1 night in Jan 2024
Response from Microtel on 16 Feb 2024
We are happy to to see you enjoy your stay with us! Thank you for leaving a review

8/10 Good

William

Liked: Cleanliness, property conditions & facilities
Nice place breakfast has few choices and waffle machine out I’d order
Stayed 1 night in Jan 2024
Response from Microtel on 16 Feb 2024
We are happy to to see you enjoy your stay with us! Thank you for leaving a review

6/10 Okay

Margaret

Liked: Cleanliness, room comfort
Disliked: Staff & service
Disappointing
The room was fine but the supposed breakfast was abysmal. The gentleman on reception was unfriendly and rude. We have stayed numerous times at this hotel but very disappointed this time.
Stayed 1 night in Jan 2024
Response from Microtel on 16 Feb 2024
We sorry to hear you didnt enjoy your stay with us we will look into these issues