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Hotel Universo

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Minibar, individually decorated, individually furnished, desk
Minibar, individually decorated, individually furnished, desk
Minibar, individually decorated, individually furnished, desk

Overview of Hotel Universo

Hotel Universo

3 out of 5

3.9/5 Good

Guests rated this property 4.1/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Breakfast included
  • Air conditioning
  • Business services
  • Parking available
  • Laundry

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
  • Social distancing
Piazza Santa Maria Novella, 20, Florence, FI, 50123

Explore the area

  • Popular LocationCathedral of Santa Maria del Fiore7 min walk
  • Popular LocationPonte Vecchio11 min walk
  • Popular LocationUffizi Gallery12 min walk
  • AirportFlorence (FLR-Peretola)22 min drive

Choose dates to view prices

About this area

Florence

Hotel Universo is located in Santa Maria Novella, a neighbourhood in Florence, and is in the city centre and near a train station. Circolo Golf Ugolino and Cantina Antinori are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Boboli Gardens and Florence Botanical Gardens. Looking to enjoy an event or a game while in town? See what's happening at Stadio Artemio Franchi or Coverciano. Guests love the hotel's location for the sightseeing.

What's nearby

  • Basilica of Santa Maria Novella - 1 min walk
  • Medici Chapels - 4 min walk
  • Cathedral of Santa Maria del Fiore - 7 min walk
  • Ponte Vecchio - 11 min walk
  • Uffizi Gallery - 12 min walk

Getting around

  • Cascine Station - 3 min drive
  • Florence Santa Maria Novella Station - 4 min walk
  • Peretola Airport (FLR) - 22 min drive

Restaurants

  • Alla Griglia - 2 min walk
  • Buca Lapi - 3 min walk
  • Ristorante CuCo - 3 min walk
  • Pensavo Peggio - 3 min walk
  • Ristorante Lorenzo de' Medici - 3 min walk

About this property

Hotel Universo

3-star Florence hotel in Santa Maria Novella with free breakfast
This smoke-free hotel features self parking, concierge services and dry cleaning. Free continental breakfast and free WiFi in public areas are also provided. Additionally, laundry facilities, a 24-hour front desk and a computer station are on-site. All rooms are individually decorated and offer minibars and hairdryers. For a bit of entertainment, guests will have LCD TVs with cable channels, and other amenities include phones and desks.
Hotel Universo offers 42 forms of accommodation with minibars and complimentary slippers. Each accommodation is individually furnished and decorated. LCD televisions come with cable channels.

Bathrooms include baths or showers, bidets and hairdryers. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (EUR 35 per night)

Food and drink

  • Free continental breakfast available daily 7 AM–10:30 AM

Family friendly

  • Laundry facilities

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Languages spoken

  • English
  • Italian
  • Spanish

Business services

  • Computer station

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets

Bathroom

  • Bathtub or shower
  • Bidet
  • Hairdryer
  • Towels

Entertainment

  • TV channels
  • LCD TV

Food and drink

  • Minibar

More

  • Desk
  • Individually decorated
  • Individually furnished
  • Phone
  • Slippers

Similar properties

See similar properties

Policies

Check-in

Check-in from 2 PM - midnight
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 4.50 per person, per night, up to 8 nights. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Self-parking fee: EUR 35 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards and cash

We should mention

All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Cash transactions at this property cannot exceed EUR 1999.99, due to national regulations; for further details, please contact the property using the information in the booking confirmation

Property is also known as

Hotel Universo Florence
Universo Florence
Hotel Universo Hotel
Hotel Universo Florence
Hotel Universo Hotel Florence

Frequently asked questions

Overall score and ratings

3.9

Good

Rating 5 - Excellent. 157 out of 589 reviews
5 - Excellent 27%
Rating 4 - Good. 268 out of 589 reviews
4 - Good 46%
Rating 3 - Okay. 108 out of 589 reviews
3 - Okay 18%
Rating 2 - Poor. 36 out of 589 reviews
2 - Poor 6%
Rating 1 - Terrible. 20 out of 589 reviews
1 - Terrible 3%

4.1/5

Cleanliness

4.0/5

Staff & service

4.2/5

Amenities

3.7/5

Property conditions & facilities

3/5 Okay

Travelled with family
Disliked: Property conditions & facilities, room comfort
Not a pleasant stay.
The hotel is very old. We had a bad night when we woke up to notice a very bad smell “sewage smell”.
Stayed 4 nights in Feb 2020

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent location amazing staff and great value. close to everything .
Stayed 2 nights in Jan 2020

4/5 Good

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were lovely. There was an issue with checking in, the computer was not working, but staff were very conciliatory. Room was good. Water pressure in shower was not great and the cleaner threw out my olive oil soap which was frustrating. But overall a good experience and great location.
Stayed 3 nights in Dec 2019

2/5 Poor

Disliked: Amenities, property conditions & facilities
Hotel could benefit from a total refurbishment. Room to small to accommodate a Double Bed. Double Bed takes up all the space of the room. Bathroom to compact and uncomfortable. The limited furniture provided in room all old and chipped and needs replacing. Floor covering needs updating / replacing. Colour scheme of room far to harsh on the eyes colour, colours far to strong. Facilities very poor. Hotel should NOT carry as a 3 star rating. WiFi very poor. Breakfast acceptable. Location Good.
Stayed 3 nights in Oct 2019

1/5 Terrible

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019