Is Hotel Panama pet-friendly?

Yes, this hotel allows pets (limit 1 total). There's a fee of EUR 5 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking at Hotel Panama?

Self-parking is available for EUR 20 per day.

What time is check-in at Hotel Panama?

Check-in start time: 2 PM; check-in end time: midnight.

Where is Hotel Panama located?

Located in San Lorenzo, this hotel is within a 15-minute walk of Fortezza da Basso, Central Market and Gallery of the Academy of Florence. Cathedral of Santa Maria del Fiore and Basilica of Santa Maria Novella are also within 1 mile (2 km). Strozzi - Fallaci Tram Stop is only a 5-minute walk and Statuto Tram Stop is 6 minutes.

Hotel Panama Reviews, Deals & Photos 2025

2/10 Terrible

Christine

30 Sept 2025

Disliked: Cleanliness, staff & service, property conditions & facilities

The staff were nowhere to be seen at any point during my stay. There was no concierge service, no reception, no one to ask about anything or raise concerns with. If I’d known this I wouldn’t have booked this hotel! The room was only cleaned once, not daily. The aircon was on full blast with no controls and no way to turn it off and the hair drier didn’t work.

Stayed 3 nights in Sep 2025

6/10 Okay

Sveinung

12 Apr 2025

Disliked: Staff & service

Room ok, bathroom not washed and was dirty. People working in the hotel were nice. Nice balcony outside room that was very nice. Breakfast was not up to north European standards. Approx. 30 EUR each way to/from airport.

Stayed 4 nights in Apr 2025

10/10 Excellent

Jane

26 Apr 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Perfect location hust outside the city center.

Stayed 1 night in Apr 2023

6/10 Okay

Joann

22 Oct 2024

Disliked: Cleanliness, property conditions & facilities, room comfort

Room was very stuffy. Air conditioning not good. Room had mold on wall and in shower.

Stayed 1 night in Oct 2024

4/10 Poor

Verified traveller

4 Oct 2023

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worst hotel stay in a long time

Stayed 1 night in Oct 2023

2/10 Terrible

Angelika

24 Jul 2025

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities

Don't stsy there!!! This was a horrible stay. We had an international flight and found out that the air conditioner didn't work and we found out the next day from staff that they have not been working for a while. Our room wasn't the only one. I was eaten up by mosquitos becaise we jad to sleep with our windows open. We had no water pressure in the morning and staff helped me to wash out my hair in other areas of the building. Staff at tge front drsk front desk is non existing but there is a phone number in case of an emergency. I called that number during the night and the person told me he would come in 10 min to liik at the air conditioner. When I called back 30 minutes later he said that this is the hotel in Rome. I had to use my xell phone to call be because the phone in our room had no cord tp ne plugged in. Many people left early leaving notes at the front desk that they had no water and aircondirioner. One of the workers quit thay day...said it was a horrible place to work, wasn't getting paid at times. I'm not surprised.

Stayed 2 nights in Jul 2025

8/10 Good

Lieu

11 Oct 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I stayed for 3 nights at Hotel Panama. It’s just out of the busy centre of Florence but far enough to be away from the noise and hustle and bustle of Florence. It’s a good 15-20min walk from the main train station. There are good bus links nearby but I walked everywhere so that I could see more of Florence. It’s not great for nearby restaurants so I suggest eat in town before heading back to the hotel for bed. Honestly though, if you’re like me and don’t mind a 20min walk to most places, then this hotel is in a good place. The hotel and room was clean and basic, but honestly it was just a base for me to sleep. If you’re out and about most of the day then it’s perfectly fine. The breakfast was disappointing for selection and very few. And you could homely have 1 coffee. Other then that it was good.

Stayed 3 nights in Sep 2023

2/10 Terrible

Huaimin

3 Jul 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

This hotel is a fraud. No AC - claiming to fix AC but no one showed up - check all reviews running into this same problem. Lied to Expedia that they fixed AC after we left therefore declined to refund. Actually we went back later to drop the key and knew AC wasn’t fixed at all. The air in the room was extremely stuffy and the window opened to the street, thus unsafe to open at all. Expedia customer service is willing to help, but the situation just got too complicated as the hotel was intentionally exploiting the communication and procedural loopholes.

Stayed 4 nights in Jun 2024

2/10 Terrible

Katherine

2 Oct 2023

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Booked a non smoking room but room stank of smoke. Went to the front desk to complain they said about spraying and opening window, which we did. Even after leaving window open all afternoon and evening until we got back did not help the smell. Could not change room, so had to stay in room was given. Would not recommend rooms for staying presentation in reception clean and tidy just did not get what paid for. Very disappointed with service and accommodation will not waste money and stay here again. I am even putting a complaint in with Expedia to get this resolved due to miss selling of room type/condition.

Stayed 1 night in Oct 2023

2/10 Terrible

Arvind

25 Jun 2024

Disliked: Amenities

We booked 2 rooms and one of them had no air conditioning. Then they change our room and again air conditioning was not working. And there was only one person there and said he is not able to do anything. After so much arguments he said he will call electrician . When we asked for refund he said no . We spent whole night without AC . It was terrible. Next day there was another person on reception and and he said he doesn’t know anything about issue. Very bad experience.

Stayed 2 nights in Jun 2024

2/10 Terrible

Nancy

16 Jan 2025

Disliked: Cleanliness, amenities, property conditions & facilities

Disgusting Hotel! At this property, we were given a room WITHOUT windows! (Misleading advertising). The toilet was inside the shower. Please read that again, the toilet was inside the shower!!! The room didn't have air conditioning, only heater. The wallpaper was coming off and it had yellow stains. The buttons of the elevator didn't work. So, good luck trying to get in the elevator. The entrance doors from the hotel, had a sign in Italian that read: "Authentic doors don't work, open with your hands." Just pathetic! It's illegal to rent a room without windows; so, I don't understand why this hotel it's here on Expedia. We refuse to spend any time in the room that they gave us. So, we spent about an hour searching for another accomodation in Florence in such a short notice. Hotel Panama refused to refund our money. So, we're now still fighting for it with our credit card company. Don't book in this hotel. It's dilapidated! Shame on Expedia for suggesting this hotel.

Stayed 3 nights in Jan 2025

6/10 Okay

Adelaide

20 Oct 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Ich war sehr enttäuscht von meinem Aufenthalt im Hotel Panama. Das Zimmer war alt und wirkte stark renovierungsbedürftig. Die Wände, Teppiche und Gardinen waren teilweise abgerissen, was einen sehr ungepflegten Eindruck machte. Man merkt, dass das Ensemble früher einmal elegant gewesen sein muss, aber leider wurde es völlig vernachlässigt. Für den Preis hätte ich deutlich mehr erwartet.

Stayed 1 night in Oct 2025

2/10 Terrible

Alan

7 Sept 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Booked for six nights and only stayed for one. There was no Wi-Fi in the property or air conditioning. There was also a poor level of safety with the main doors being left unlocked all night as well as the safe not working. While in the room there was an overpowering smell of damp and after being moved rooms there was still damp. Both rooms contained damp growing on the interior walls. No staff were present for the majority of the time and when they were present there was nothing they could do. Keys were left in a basket at reception for anyone to be able to access. Paid for breakfast however, there was no facilities available. No refund was giving when requested and one of the other guests had to go purchase food for breakfast. The phone number that was left for emergencies would never get answered meaning if something had happened then no one would have been able to do anything. This hotel was an absolute joke.

Stayed 6 nights in Aug 2025

2/10 Terrible

Verified traveller

25 Jul 2025

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Most awful living ever

Very awful, no staff no air conditioner no water, it is in summer and we have to sleep under 34 degree The bed is full of bugs and I saw some rats More importantly, many strangers knocked your door at mid night and ask you for money. You will sleep more comfortable and safe even on the sleep

Stayed 1 night in Jul 2025

6/10 Okay

Selma Luz

23 Jul 2025

Disliked: Staff & service, property conditions & facilities

Dice que hay recepción las 24 horas y nunca se presentó, delo las llaves y decía que habláramos si teníamos dudas, otro huésped nos ayudó a hablar y cada quien agarraba la habitación que quisiera, incluso estaban llaves de habitaciones ya ocupadas y personas que muy noche no tenían habitación, malísimo servicio

Stayed 1 night in Jul 2025

2/10 Terrible

Kjersti

22 Jul 2025

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Do not stay at this hotel

Planned two day stay in Florence at the end of vacation, 2 rooms. Had a horrible experience here, and ultimately had to book new rooms at a different hotel. Many issues but the main ones were: 1. AC was not working in either room, and appeared to have been out of order for some time. 2. Room one smelled of mold and heavily of chemicals. 3. Room two had now working lights, except for two nightstand lights. Many light switches, none functioning og of mysterious purpose. 4. Contrary to information provided on hotels.com, there is no manned reception. We did not get any email, and there was no information posted int he lobby about this either. After wasting time in 38c degree heat, we discovered that it's self check in, with keys lying loose on the front desk. 5. We did not stay for breakfast, since we booked alternate accommodations. The breakfast area was dirty, and used plates, glassware and cutlery was stacked inside at 15.00 (3pm). 6. Toilet seat missing in one of the rooms, and stained towels where lying on the bed.

Stayed 2 nights in Jul 2025

10/10 Excellent

Frank

12 Jul 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great

Stayed 3 nights in Jul 2025

2/10 Terrible

Charles

11 Jul 2025

Disliked: Cleanliness, amenities, property conditions & facilities

Nous avons séjourné deux nuits à l’hôtel Panama et l’expérience a été extrêmement décevante. La chambre était sale, avec des traces de moisissure et des toiles d’araignées, rien à voir avec les photos vues lors de la réservation. L’un des critères principaux pour lesquels j’avais choisi cet hôtel était la climatisation, indispensable en période de forte chaleur. Malheureusement, elle ne fonctionnait pas du tout. Nous avons été obligés d’ouvrir la fenêtre, ce qui nous a exposés aux moustiques toute la nuit, rendant notre séjour très inconfortable. Autre point problématique : à notre arrivée, la réception était totalement déserte, alors que le message d’accueil précisait qu’elle était ouverte jusqu’à 23h. J’ai dû appeler quelqu’un à distance pour obtenir de l’aide, ce qui est inacceptable pour un établissement qui annonce un service 24/24. Enfin, nous avons payé pour une chambre d’hôtel censée offrir un minimum de confort, pas pour vivre une expérience digne d’une auberge sans service. J’ai tenté de laisser un message qui est toujours à ce jour resté sans réponse. En résumé, une très mauvaise expérience qui ne correspond en rien à ce qui est présenté sur le site. Je ne recommande absolument pas cet hôtel.

Stayed 2 nights in Jul 2025

2/10 Terrible

Marc-Antoine

30 Jun 2025

Disliked: Cleanliness, amenities, property conditions & facilities

A/C doesn't work There's no 24/7 front desk Rooms are terribly small Location on Florence isn't great

Stayed 3 nights in Jun 2025

2/10 Terrible

Ruth

29 Jun 2025

Disliked: Cleanliness, amenities, property conditions & facilities

This hotel is awful and not as advertised. It does not have: - Air conditioning - 24/7 reception - Bar - Room service It also fails to meet the basic requirements of a hotel that shouldn’t need to even be advertised: - there is no toilet seat on our toilet - the room is dirty - some lights don’t work - power outlets are faulty and coming off the wall, which is not safe - the safe is not attached to anything so if someone did break in they could just take the whole thing - furniture is broken in the room - there is no manager on sight and they don’t answer their phone Do not stay here!!!

Stayed 4 nights in Jun 2025

4/10 Poor

Maria

24 Jun 2025

Disliked: Cleanliness, amenities, property conditions & facilities

The AC definitely was not working. It felt like it was 100 degrees in the room it was suffocating. That in itself made the stay very uncomfortable for us.

Stayed 1 night in Jun 2025

6/10 Okay

Sebastien

15 Jun 2025

Liked: Staff & service

Disliked: Cleanliness, room comfort

Alors en premier le positif, très bien situé, les chambres sont grandes et le personnel sympathique. Voilà c’est fait, pour le reste, la climatisation fonctionne mal, la baignoire est bouchée, la cuvette des toilettes cassée. Le petit déjeuner est correct. J’ai passé 2 nuits horribles avec une chaleur étouffante dans la chambre.

Stayed 2 nights in Jun 2025

4/10 Poor

Freddy

4 Jun 2025

Liked: Cleanliness

Disliked: Property conditions & facilities, room comfort

I had a very disappointing experience during my stay at this hotel. Their website clearly mentions that the rooms have air conditioning, but when I arrived, there was none. I called the main office to ask about it, and they told me the hotel does not have AC, even though it was 80 degrees outside. I was left miserably hot and uncomfortable the entire time. On top of that, the room had no fridge, so I could not keep any drinks or food cold. The room itself was small, old, and worn down. It did not match what was advertised online, and I would not stay here again.

Stayed 3 nights in May 2025

4/10 Poor

Elsebeth Højgaard

25 May 2025

Disliked: Staff & service, property conditions & facilities, room comfort

Skrabet hotel med servicen helt i bund

Dette er hotel ganske enkelt for dårligt i forhold til prisen. Værelset havde en okay størrelse, men helt bart indrettet, en lille altan var en formildende omstændighed, men badeværelset var så småt (næppe meget over en meter i bredden) at man dårligt kunne stå og tørre sig efter et bad. Hotellet meddeler, at receptionen er åben til kl 23, men den lukkede reelt hver dag kl 16 - efter kl 16 var der ikke en eneste ansat på hotellet. Vi måtte hjælpe nyankomne gæster med information. Morgenmaden var helt simpel med dårligt brød - vi havde ikke bestilt glutenfrit brød til min mand på forhånd, så den første dag havde de ingenting. Da vi så bestilte det, var der glutenfrit brød de næste to dage, men den sidste dag havde de 'glemt' det. Det mest positive ved hotellet var beliggenheden - det ligger i et stille område, tæt på et sporvognsstoppested, så man kan komme til Firenze centrum på få minutter.

Stayed 4 nights in May 2025

4/10 Poor

PAULO EDSON

17 May 2025

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ficamos 2 diárias no hotel, porém não indico para ninguém. Chegamos para efetuar o check-in após as 20, boa tinha ninguém na recepção, encontramos apenas um envelope com o nosso nome na recepção a chave do quarto e instruções para efetuar o check-in, pediram para enviar a foto do passaporte por e-mail e deixar a taxa que municipal que é paga em dinheiro dentro do envelope no quarto. O quarto era muro velho, tinha um cheiro muito forte de mofo, tomadas caindo aos pedaços, banheiro com vazamento, papel de parede caindo, quarto com indícios de infiltrações, passa uma tubulação pela parede onde faz um barulho grande no quarto, tudo horrível, nada do que mostrava nas fotos. Eu entrei em contato com a Hotéis.com, porém não puderam fazer muito, entraram em contato com o hotel, porém disque o gerente só chegava às 09 da manhã do outro dia e que tentaria resolver. No dia seguinte saímos bem cedo do hotel para conhecer a Pisa e depois conhecer a cidade, retornamos no final da tarde após as 18 horas não tinha ninguém na recepção para variar, no outro dia saímos cedo do hotel, não tinha ninguém para fazer o check-out, deixamos o envelope na recepção com as chaves do quarto e o dinheiro da taxa municipal. Resumindo tudo, ficamos dois dias no hotel não vimos nenhum funcionário, hotel pouco seguro também.

Stayed 2 nights in May 2025

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