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Hotel City

3.0 star property
Hotel connected to the convention centre in Florence with a 24-hour front desk

Photo gallery for Hotel City

Reception
Bar (on property)
Front of property
View from room
Lobby sitting area

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking available
  • 24/7 front desk
  • Housekeeping
  • Air conditioning
  • Free WiFi
  • Business services

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Double Room with Private External Bathroom

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Double Room with Private External Bathroom

Highlights

Soundproofed
Air conditioning
Heating
Minibar (some free items)
Smart TV
Hypo-allergenic bedding
Pillow menu
Down duvet
  • 14 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Suite

Family Suite

Family Suite

Highlights

Soundproofed
Air conditioning
Heating
Minibar (some free items)
Smart TV
Hypo-allergenic bedding
Pillow menu
Portable fan
  • 34 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Deluxe Double Room

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Deluxe Double Room

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Minibar (some free items)
Smart TV
Hypo-allergenic bedding
Pillow menu
Down duvet
  • 18 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Twin Room

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Deluxe Twin Room

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Minibar (some free items)
Smart TV
Hypo-allergenic bedding
Pillow menu
Down duvet
  • 18 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Comfort Triple Room

Comfort Triple Room

Comfort Triple Room

9.4 out of 10
Exceptional
(6 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Minibar (some free items)
Smart TV
Hypo-allergenic bedding
Pillow menu
Down duvet
  • 23 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed OR 3 Twin Beds

View all photos for Standard Double Room

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Standard Double Room

7.4 out of 10
Good
(6 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Minibar (some free items)
Smart TV
Hypo-allergenic bedding
Pillow menu
Down duvet
  • 16 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed

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About the area

Map
Via Sant'Antonino 18, Florence, FI, 50123

What's nearby

  • Piazza di Santa Maria Novella - 3 min walk - 0.3 km
  • Cathedral of Santa Maria del Fiore - 5 min walk - 0.4 km
  • Piazza del Duomo - 6 min walk - 0.6 km
  • Ponte Vecchio - 9 min walk - 0.8 km
  • Uffizi Gallery - 11 min walk - 1.0 km

Getting around

  • Unità Tram Stop - 2 min walk
  • Florence (ZMS-Santa Maria Novella Train Station) - 5 min walk
  • Peretola Airport (FLR) - 27 min drive

Restaurants

  • ‪Ristorante Lorenzo dè Medici - ‬1 min walk
  • ‪Pompi - ‬1 min walk
  • ‪Trattoria Cornelius - ‬2 min walk
  • ‪Panino Mondiale - Specialità Lampredotto - ‬3 min walk
  • ‪Antica Panineria Smn - ‬2 min walk

About this property

Hotel City

Hotel near Basilica of Santa Maria Novella
Located close to Piazza di Santa Maria Novella and Cathedral of Santa Maria del Fiore, Hotel City has plenty to offer. Stay connected with free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • Valet parking (surcharge), a front desk safe and a lift
  • Concierge services, a computer station and multilingual staff
  • Local meal delivery service, a TV in reception and coworking spaces
  • Guest reviews speak highly of the helpful staff
Room features
All guest rooms at Hotel City boast comforts, such as premium bedding and pillow menus, as well as thoughtful touches, such as laptop-friendly workspaces and air conditioning.
Extra conveniences in all rooms include:
  • Changing tables and highchairs
  • Hypo-allergenic bedding, Egyptian cotton sheets and down duvets
  • Rainfall showers, deep-soaking baths and bidets
  • 32-inch Smart TVs with Netflix, streaming services and premium channels
  • Wardrobes/cupboards, heating and daily housekeeping

Languages

Arabic, English, French, Italian, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Secured, covered valet parking on site (EUR 35 per day)
  • Secured, covered extended parking on site (EUR 35 per day)

Things to do

  • Private wine tours
  • TV in common areas
  • Wine tasting room
  • Wine tours

Family friendly

  • Changing table
  • Highchair
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Guidebooks
  • Lockers
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Computer station
  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Doorbell and phone notification
  • Front entrance ramp
  • Handrails in stairways (60 centimetre high)
  • Lift (90 centimetre wide door)
  • Smooth flooring in room
  • Tile flooring in room
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways (80 centimetre wide)

More

  • Mosquito nets
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Bathtub or shower
  • Bidet
  • Deep soaking bathtub or rainfall showerhead
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch smart TV with premium digital channels
  • Netflix
  • Streaming services

Food and drink

  • Champagne service
  • Free minibar (limited items)
  • Meal delivery service

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Printer
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 60.0 per day.
Cots (infant beds) are available for EUR 5.0 per day

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 6.00 per person, per night, up to 7 nights

We have included all charges provided to us by the property.

Optional extras

  • Valet parking fee: EUR 35 per day
  • Covered extended parking fee: EUR 35 per day
  • Crib (infant bed) fee: EUR 5.0 per day
  • Rollaway bed fee: EUR 60.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Property Registration Number IT048017A1QZJFLSUP

We should mention

All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using the information in the booking confirmation

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Hotel City Hotel
Hotel City Florence
Hotel City Hotel Florence

Frequently asked questions

Is Hotel City pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel City?

Valet parking is available for EUR 35 per day. Extended parking is available for EUR 35 per day.

What time is check-in at Hotel City?

Check-in start time: 2:00 PM; check-in end time: anytime.

What time is check-out at Hotel City?

Checkout is at 11:00 AM.

Where is Hotel City located?

Located in Historic Centre of Florence, this hotel is within a 5-minute walk of Basilica of Santa Maria Novella and Piazza di Santa Maria Novella. Cathedral of Santa Maria del Fiore and Piazza del Duomo are also within 10 minutes. Unità Tram Stop and Valfonda - Stazione Santa Maria Novella Tram Stop are within a 5-minute walk.

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Hotel City Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 111 out of 175 reviews
Rating 8 - Good. 37 out of 175 reviews
Rating 6 - Okay. 22 out of 175 reviews
Rating 4 - Poor. 4 out of 175 reviews
Rating 2 - Terrible. 1 out of 175 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Paulina Ferrer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente Location
Stayed 1 night in Jul 2025

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is kind, helpful and efficient
Stayed 1 night in Jul 2025

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities
Welcoming and helpful staff.
Stayed 2 nights in Jul 2025

10/10 Excellent

Ivo

Liked: Cleanliness
Excelent location
Stayed 2 nights in Jun 2025

10/10 Excellent

Katrin

Liked: Cleanliness, amenities, property conditions & facilities
Easy check in process, comfortable, good location close to train station!
Stayed 1 night in Jun 2025

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was very nice and the staff are so friendly and helpful. The only thing lacking is A/C or at least a ceiling fan. The hotel is clean and the room and bathroom was very spacious and updated.
Stayed 1 night in Jul 2025

8/10 Good

Sulaiman

Liked: Cleanliness, staff & service, property conditions & facilities
It is a good hotel near all attractions.
Stayed 1 night in May 2025

10/10 Excellent

Karen

Liked: Cleanliness, amenities, property conditions & facilities
Hotel is older but well maintained. Staff were super helpful & allowed us to store our luggage before our room was ready & after we checked out so that we could explore unencumbered. Very close to shops & restaurants. An ideal location
Stayed 1 night in Jul 2025

6/10 Okay

Robert

Liked: Cleanliness, staff & service
Disliked: Amenities
Good location. The listing said it included breakfast but when we arrived we were told that the breakfast was unavailable due to renovations to the dining room.
Stayed 2 nights in Jul 2025

8/10 Good

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location close to transit and major attractions. An older property but taken care of.
Stayed 3 nights in Jun 2025

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, beautiful room, and the front desk has someone attending 24 hours per day. They were always very friendly and helpful! We loved it.
Stayed 2 nights in Jun 2025

10/10 Excellent

MERCY

Liked: Cleanliness, amenities, property conditions & facilities
Center of all. Many shops and restaurants
Stayed 2 nights in Jul 2025

8/10 Good

Colette

Very easy to get around really Close to the train station. Lots of restaurants close by.
Stayed 5 nights in Jun 2025

6/10 Okay

michael

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
staff was great, a/c wasn't. it was hot in Florence and the a/c did not keep up, the room was spartan, you can do better close by.
Stayed 1 night in Jun 2025

10/10 Excellent

Andres

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel in the heart of Florence. The staff is welcoming and helpful. Awesome place!
Stayed 2 nights in May 2025

10/10 Excellent

Jasmine

Liked: Cleanliness, amenities, property conditions & facilities
Great location, only a few minute walk to the train station and also to main attractions. Staff was very friendly and helpful. Very clean property.
Stayed 3 nights in May 2025

10/10 Excellent

Elizaveta

Liked: Cleanliness, amenities, property conditions & facilities
The staff is amazing: very thoughtful and caring
Stayed 3 nights in May 2025

10/10 Excellent

Evelyne Ling and Oxana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the front desk was very nice. Great location with many restaurants around and near the train station. It was very convenient to and from the airport.
Stayed 3 nights in May 2025

10/10 Excellent

Bernice

Liked: Cleanliness, amenities, property conditions & facilities
Our front desk staff person, Erin was awesome. Incredibly friendly, extremely helpful and knowledgeable and caring about doing a great job for the client.
Stayed 5 nights in May 2025

6/10 Okay

Mark

Disliked: Property conditions & facilities
Great location but tired hotel with a curious arrangement for bathrooms etc.
Stayed 1 night in May 2025

8/10 Good

George

Liked: Cleanliness
Pros: Location (close to train station, lots to do), excellent staff. Cons: Rooms are a bit dated, A/C struggled. I would stay again.
Stayed 7 nights in May 2025

4/10 Poor

Shaiful

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Bathroom was not in the room
Stayed 1 night in Jul 2025

10/10 Excellent

Carroll

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay, really nice staff, a bit loud with the construction but theyre upgrading the hotel so thats temporary
Stayed 2 nights in Apr 2025

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Stay with Excellent Staff and Clean Facilities I had a very positive experience at this hotel. It’s just a five-minute walk to the train station, making it super convenient for getting around. The area outside felt safe and well-maintained, which added to the overall comfort of the stay. The hotel itself was very clean, and the bathroom had excellent water pressure in the shower—a small detail that made a big difference. The towels were high-quality, and the air conditioning was impressively cold, which was much appreciated during the warm weather. The beds were on the smaller side—even smaller than standard twin beds—and not the most comfortable, but still fine for a short stay. One of the highlights was the staff, who were friendly, helpful, and accommodating. They even stored our bags for the day after checkout, which was a huge help. Overall, I’d definitely recommend this hotel for its cleanliness, convenience, and outstanding service. A great choice for travelers looking for a solid and safe place to stay.
Stayed 1 night in Aug 2025

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were extremely welcoming and friendly. They were very responsive to any needs that we had and offered re ommendations for things to see and do in the city.
Stayed 2 nights in Apr 2025