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Reviews of Florence Inn and Suites

2.5 out of 5
Florence Inn and Suites
3821 Bancroft Rd, Florence, SC

Reviews

6.4
Rating 10 - Excellent. 42 out of 247 reviews" "
Rating 8 - Good. 68 out of 247 reviews" "
Rating 6 - Okay. 54 out of 247 reviews" "
Rating 4 - Poor. 46 out of 247 reviews" "
Rating 2 - Terrible. 37 out of 247 reviews" "

6.4/10

Cleanliness

7.6/10

Staff & service

5.6/10

Amenities

6.2/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

4/10 Poor

Svetlana, ny

Travelled with family, Travelled with pets
Disliked: Cleanliness, staff & service, property conditions & facilities
Cockroaches!!! Even at check in area
Stayed 1 night in Feb 2024
Response from Hotel Manager on 27 Feb 2024
Dear Svetlana,Thank you for the stay at our hotel. We are sorry to learn we were not able to meet up with your standard, we do perform regular housekeeping at our property, but we are sorry this happened. We have informed housekeeping to investigate the issue and ensure it does not repeat again.We hope you give us a chance to earn your trust back in our hospitality. Please visit us again.SincerelyHotel Manager

8/10 Good

Steven

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Good deal for the price and location.
Nicely remodeled room with a nice, new comfortable bed and remodeled bathroom. Big room with standard amenities (microwave, TV, small frigerator, and wifi). Motel is off the beaten path but located right off I-95 with some convenience stores and fast food restaurants and gas stations close by.
Stayed 1 night in Dec 2023
Response from Hotel Manager on 10 Jan 2024
Dear Steven,Thanks for using some of your valuable time to write this review. We are happy to learn that your overall experience was excellent. We are always trying to provide a great experience for the new guest. Your repeat business would very much be appreciated. Thanks again for saying what you think. Please visit us again.Sincerely Hotel Manager

6/10 Okay

Katelynn

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Manager on 11 Dec 2023
Dear Katelynn,Thank you for the stay at our hotel. Our mission is to provide the best service and ensure that the guest rate us the most comfortable hotel in our area. Hope you had a satisfactory stay. We would like to know what we can improve to earn a 10 out of 10 rating Review on your next stay. We hope to see you again soon. Sincerely,Hotel Manager

2/10 Terrible

HEIDI ANNE

Travelled with family, Travelled with pets
Disliked: Amenities
Hotel as advertised is nothing like the real thing. Property is undergoing renovations and is not a place to stay. Perhaps in 6 months it might be habitable.
Stayed 1 night in Oct 2023

6/10 Okay

Thomas

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff was awesome, room drastically needed to be updated with most items replaced.
Stayed 3 nights in Sep 2023

2/10 Terrible

Alfred

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Not a good experience
Checked in and went to the room. Opened the door to a strong Clorox smell. Beds had 4 very small pillows and the beds and sheets were not very clean. Closed the door and behind the door was what looked like a shotgun shot against the wall and door. There was another hole beside the bed that looked like a shot. We turned around and left the hotel, did not stay.
Stayed 2 nights in Sep 2023

6/10 Okay

Richard

Stayed 1 night in Jan 2023

6/10 Okay

Hamilton, HOBE SOUND

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
We chose this property because it is listed as pet friendly. There is no information about the $15 PER PET FEE! There was a sign at the door and the desk about the fee, but no mention of it in the on-line description of the property. The desk person charged us $20 for two cats when I balked. People need to know about the extra fee when searching on-line. I would not have chosen the property had I known about the pet surcharge.

10/10 Excellent

Carl

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

2/10 Terrible

Constance

Stayed 1 night in Sep 2022

4/10 Poor

Gerald

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here on race weekend as it was the only reasonably priced hotel (it’s actually a shabby vintage motel). It’s difficult to believe they pass any inspections if all rooms look like 207 did. 1. Stale smoke odor upon entering. 2. Mini-fridge full of previous guest’s BBQ 3. Bathroom & vanity looked like an entomology lab; various dead bugs & insects on every surface. 4. Bathroom door would not close, broken toilet seat, tub stained w. an array of “earth colors.” 5. Used soap w wrapper in shower; wet towel on floor 6. Missing hairdryer in wall holder; no pot in coffeemaker 7. Walls were streaked with various shades of peach/coral/ salmon paint—like a hastily cleaned up murder scene. 8. Phone book from May, 2013; phone had no dial tone. 9. Carpet was soaking wet 3-4 feet into the room (gap under door; rained day before) The mattress was comfortable, the TV worked, light fixtures had operable bulbs. Skip the “breakfast”; enter pool @ your own risk (doubt it meets health standards if all rooms are as decrepit as 207).
Stayed 1 night in Sep 2022

2/10 Terrible

Kara

Travelled with partner
Disliked: Cleanliness
The rooms are super gross.The couch was visibly stained - looked like something they picked up alongside the road. The room smelled like a 40 yr old ash tray. Burn holes in the cover on the bed and shower curtain. Paint on the shower walls is all peeling off. I slept on top of the sheets because I cant even imagine that place under a black light. I really considered going elsewhere even though we'd already paid. The AC was cold. You should spend the extra $50 and stay an exit to the north.
Stayed 1 night in Jul 2022

8/10 Good

Joel

Stayed 1 night in May 2022

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2022

8/10 Good

Ann F

Travelled with group
Liked: Staff & service, property conditions & facilities
nothing unique,it was clean but the bed had poking springs
Stayed 3 nights in Apr 2022

4/10 Poor

Tamara

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The room was old, seemed like nobody stayed in the room for awhile there was spiders, spider webs and roaches. The room needed to be cleaned there was dust on the headboard and appliances.The appliances were rusted and old. Ive stayed here before and the rooms Ive had was not this disappointing.
Stayed 1 night in Apr 2022

4/10 Poor

Dirk, Bethesda

Travelled with family and small children
Disliked: Cleanliness, amenities
For the price this was disappointing. Close to the highway was our main selection criterion on our way down to Florida. One room wreaked of smoke (and probably weed). The other room also didn’t smell clean and we found a live bug under the pillow and there were burn marks on the cover blankets. We would not stay here again.
Stayed 1 night in Apr 2022

2/10 Terrible

Lewis

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting Room
The room smelled, there were many cigarette burns on the bedding, the shower had mold and hair on the floor. There was a bug crawling on the shower curtain. The entire bathroom was dirty. My had an allergy attack from how much animal hair was in the room.
Stayed 1 night in Mar 2022
Response from neil on 6 Apr 2022
We are really sorry for the problems you faced and will take care of it. We will try to improve our services. Once again sorry for the inconvenience. Management

6/10 Okay

Matthew, Browns Summit

Travelled with family
Disliked: Property conditions & facilities
Decent room for the price, the fire alarm was disconnected and missing from the room. Bed was okay and was an okay place to get a little rest.
Stayed 1 night in Feb 2022
Response from neil on 6 Apr 2022
Thank you for the review. We will take care of the problems you faced. Management

2/10 Terrible

Sumenta

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Clean? No. Friendly? Yes.
Smelled of cigarettes, towels weren’t clean, stains on the bedding, errant evidence of drugs (a pill even), and a very clear makeup stain on the blanket where someone’s face must have been pressed into. Otherwise, the staff were friendly, helpful, and ready to help with what they could. Left immediately after the first night.
Stayed 3 nights in Dec 2021

2/10 Terrible

Mark

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible hotel
Never stay here again. The room was filthy and smelled awful. The shower had no nozzle and it too was filthy. They charged 15 for my small dog while your site said it was 10. No idea why they charged anything since they obviously didn’t use it to clean the room
Stayed 1 night in Jan 2022

10/10 Excellent

Charles

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2022

6/10 Okay

Thomas

Business traveller, Travelled with partner
Liked: Staff & service
Convenience
Stayed 1 night in Dec 2021

2/10 Terrible

Bianca

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Musty odor and smoke smell in non smoking room, very old and dirty shower. Will not come back
Stayed 1 night in Dec 2021

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Terrible
This place was beyond dirty. Blankets and comforter had burns holes in them. Cleaning staff smoke right outside the rooms they were "cleaning" and in turn the room smelled lf smoke.
Stayed 1 night in Nov 2021

4/10 Poor

Hans

Disliked: Property conditions & facilities
Disappointed
Disappointed looked nice online but noisy neighbors and run down. Burn marks in a non- smoking room including the bed covers. Makes you wonder when they replaced anything in this unit. Skipped taking a shower tub was not clean. I guess you not even get what you pay for
Stayed 1 night in Oct 2021

4/10 Poor

Kenneth

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room did feel clean. Everything was very old. Sheets were thin, bed not comfortable. No food places in walking distance or delivery.
Stayed 1 night in Oct 2021

2/10 Terrible

Abby

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I understand this is a motel, but I shouldn’t experience anything like this when paying $80 for a room. When we walked into the room (which is non smoking) we got a huge whiff of smoke. There were cigarette burns all over the bed and blankets. There were spots and mold all over the curtains and all over the bathroom. It looked like there was mold on the wall, and there were certainly other questionable dried liquids on the wall too. The toilet looked like someone had just thrown up in it. The towels were dirty and also had cigarette burns on them. When we called the front desk about no toilet paper, she told us to go get our own. What? That’s not right. The shower hose for the sprayer was just hanging down. I’m sorry, but this was terrible. I’ve never had an experience like this at any other motel.
Stayed 1 night in Sep 2021

6/10 Okay

Joshua

Stayed 1 night in Sep 2021

2/10 Terrible

Doug

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The room had a bad odor when we went in. The sheets and pillow cases were stained, the commode was not clean and we found patches of hair in the tub. Looked at a 2nd room and it wasn't any better. Ended up getting our money back and finding another place.
Stayed 1 night in Sep 2021

4/10 Poor

Sheila

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Not suitable for the price.
Stayed 1 night in Sep 2021

2/10 Terrible

Jody

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Very dirty. Stay away
They showed us 3 different rooms and each one was so dirty . After the 3 one we said we could not stay. It was VERY dirty. The owner was very embarrassed and said he was short handed.
Stayed 3 nights in Jul 2021

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
rooms a bit beat up
Stayed 1 night in Jul 2021

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible stay, asked for non smoking and got a smoking room, burn holes in everything. Back side of hotel rented out for drug dealing, and was checked into an occupied room before making a scene
Stayed 1 night in Jun 2021

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2021

8/10 Good

Sarah

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 1 night in Jun 2021

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Horrible place. They even ask you to check the room to see if you want to stay with them. They are aware that this is a trash hotel and decent people will not like it. Do not recommend anyone traveling with kids to stay at this here.
Stayed 1 night in May 2021

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service, property conditions & facilities
The property looks really nice and the desk clerk was very friendly and helpful. I wasn't very happy with the room cleanliness. There were also inscts/bugs in the room including a couple spiders. The value was pretty good. But i might think twice before staying there again.
Stayed 3 nights in May 2021

4/10 Poor

George

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2021

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great Stay
Stayed 1 night in Apr 2021

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
Poor condition
Stayed 1 night in Apr 2021

4/10 Poor

Erin

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Very dirty and outdated
Stayed 1 night in Apr 2021

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Our expedia reservation was not honored after an 11hr drive. So we had to find other accommodations at midnight in a different town,told to us was that they had no booking reservation for our family.
Stayed 1 night in Mar 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was nice and clean. Older place but serves the purpose for a nights sleep in a clean room. Owner was pleasant and concerned f
Stayed 1 night in Mar 2021

2/10 Terrible

Verified traveller

Stayed 1 night in Feb 2021

4/10 Poor

Verified traveller

Stayed 1 night in Dec 2020

8/10 Good

Elizer

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020

2/10 Terrible

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Manager okay, room not so much
Very worn, rooms not clean. Found cigarette butts and bed bugs under the mattress. Hotel manager was shocked and refunded our reservation, but be wary
Stayed 1 night in Nov 2020

8/10 Good

Rick, New York

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to I 95. Late check in available but room was a little less than expected..
Stayed 1 night in Oct 2020

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant Night:
The room was ready and clean when I arrived. Had a pleasant night and would book there again.
Stayed 1 night in Oct 2020
Response from Neil on 17 Oct 2020
Thank you we appreciate your business From Management