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Reviews of Baymont Inn & Suites Florence by Wyndham

2.5 out of 5
Baymont Inn & Suites Florence by Wyndham
1826 W Lucas Street, Florence, SC

Reviews

5.6
Rating 10 - Excellent. 175 out of 1002 reviews" "
Rating 8 - Good. 196 out of 1002 reviews" "
Rating 6 - Okay. 163 out of 1002 reviews" "
Rating 4 - Poor. 149 out of 1002 reviews" "
Rating 2 - Terrible. 319 out of 1002 reviews" "

5.4/10

Cleanliness

7.0/10

Staff & service

5.4/10

Amenities

5.4/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

2/10 Terrible

Sarah

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty and the lobby was very cluttered. There were pieces of a broken office chair as well as pieces of a charcoal grill in front of the vending machines. Our room did not have a coffee maker, alarm clock, or trashcan. The mirror that is supposed to be mounted to the bathroom door was leaning against the opposite wall. There was a used bar of soap in the shower. The mounted tv was broken so a second one was leaning against the wall underneath it. The blinds didn't quite fit the window so alot of light got in from the pool area. We used to stay here all the time on our way to Florida and back. Never again.
Stayed 1 night in May 2024

10/10 Excellent

Aly

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is exceptionally nice and understanding!
Stayed 1 night in May 2024

2/10 Terrible

BRAD

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Very dirty rooms and mold in bathroom
Stayed 1 night in May 2024

10/10 Excellent

Trevor

Liked: Property conditions & facilities
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Stayed 1 night in Dec 2023

10/10 Excellent

Jatin

Liked: Cleanliness, staff & service, property conditions & facilities
good to stay
Stayed 1 night in Apr 2024

4/10 Poor

randy

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
Staff walking around and hanging around without shirts on
Stayed 1 night in Apr 2024

2/10 Terrible

jocelyn

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Room was dirty. Dirty to the point i wouldnt have a shower in the morning. We did not get a key for the room as the poor employee was only 3 days into working there and was left on his own to try and figure it out. There was very sketcy people staying there so i was afraid to leave my room. Pool is not open and doesnr look like it will open again
Stayed 1 night in Apr 2024

6/10 Okay

Nancy

Disliked: Cleanliness, property conditions & facilities
The room was not clean the correct way
Stayed 1 night in Apr 2024

2/10 Terrible

Joseph

Disliked: Cleanliness, staff & service, property conditions & facilities
Out dated and bees are horrible
Stayed 1 night in Mar 2024

4/10 Poor

Frederick

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Bed sheets appeared soiled, furniture looked worn down like it came from a thrift shop. Ice maker and vending machines were out of order and looked like they were for a long time. No towels in the room for shower.
Stayed 1 night in Mar 2024

2/10 Terrible

Alvin

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Velvet

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Nasty terrible place
Stayed 1 night in Mar 2024

2/10 Terrible

Markus

Business traveller
Disliked: Cleanliness
Very dirty, people hanging around, looks like a long term apartment stay
Stayed 1 night in Mar 2024

4/10 Poor

bernie

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
People were living long term in room beside me. They were grilling at 11pm, noisy and left garbage everywhere. Would not return!
Stayed 1 night in Mar 2024

2/10 Terrible

Steve

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
this was the worst place I have stayed in years I am going to make a request with PayPal to refund my payment filthy place they offer breakfast and only offered sausage and toast no coffee no juice
Stayed 1 night in Feb 2024

2/10 Terrible

Mkayla

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
When I first walked in the room it looked ok but as I got closer to the bed it had cigarette burns on the sheets also some stains I would have loved to have a black like the bathroom was clean to the eye but not clean the ac vents was broken the tv was leaning against the wall if u know what a trap house is this was it people walking around smoking weed and the room smelt like weed after seeing all of that I left and didn’t come back till a few hours where I told them I didn’t feel safe because I was going to be alone looks like a lot of drunks and drug activity goes on there oh and where the food for breakfast will be served was a cat bowl with milk in it and a food bowl I’m like so the cat can just Rome when we suppose to fix food how gross
Stayed 1 night in Mar 2024

4/10 Poor

Abigail

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The beds had dirt in them when we pulled the sheets up. Stains on the sheets. The door was open when we got to the room. Weird. Staff was friendly.
Stayed 1 night in Mar 2024

4/10 Poor

Stacey

Disliked: Cleanliness, property conditions & facilities
Lid on toilet loose. Very hard to sit without it wiggling.
Stayed 1 night in Feb 2024

4/10 Poor

julie

Disliked: Cleanliness, staff & service, room comfort
Terrible hotel
Terrible hotel. The service was absolutely horrible. The front desk clerk was rude and lazy. No food in the morning which there was supposed to be a continental breakfast. The rooms were not cleaned properly. I was afraid to turn out the light.
Stayed 1 night in Feb 2024

2/10 Terrible

Gerald

Business traveller
Disliked: Property conditions & facilities, room comfort
Do not stay here
Second worst hotel I have ever stayed at. Took an hour to get into my room as I sent to multiple rooms already occupied or keys did not work. The staff was completely clueless. Highly recommend you spend a little more money and stay at a better hotel.
Stayed 1 night in Feb 2024

2/10 Terrible

Cecelia

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They gave me a smoking room first. Now i have a non-smoking room which has bad lighting. The TV does not work, they spent 5 minutes trying to fix it but said that is the best they could do. There isn't even a trash can in the room. Very very dis-satisfied with the whole experiernce.
Stayed 1 night in Jan 2024

2/10 Terrible

Sandy

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
bed bugs in the rooms
Stayed 1 night in Jan 2024

2/10 Terrible

Rolando

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
That room it looks like it never been clean the smell cigarette and the weed I have to buy Clorox to disinfecting the room families that don't have no business staying in that place
Stayed 5 nights in Jan 2024

2/10 Terrible

Tammy

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Disgusting
Stayed 2 nights in Jan 2024

4/10 Poor

David

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The entire property looked like a construction zone. The breakfast was not that desirable.
Stayed 1 night in Jan 2024

2/10 Terrible

Donovin

Liked: Staff & service
Disliked: Cleanliness, room comfort
Stayed 2 nights in Jan 2024

2/10 Terrible

Bogdan

Stayed 1 night in Jan 2024

2/10 Terrible

Lee Edward

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Well it was not.thwnbest experience no wifi for 3day room had roaches and heater had funny oder
Stayed 7 nights in Dec 2023

2/10 Terrible

Marimuthusamy

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Felicia

Liked: Staff & service
Stayed 1 night in Dec 2023

2/10 Terrible

Anthony

Stayed 1 night in Dec 2023

4/10 Poor

Eathan

Disliked: Cleanliness
Stayed 1 night in Dec 2023

8/10 Good

Tyrone

Liked: Staff & service
Stayed 1 night in Dec 2023

4/10 Poor

Tyrone

Liked: Staff & service
Disliked: Room comfort
My review
The staff was excellent. Only issues were my bed didn't Have a blanket on it. There was no shower curtain, there was a huge humidifier in the room for some reason. And the AC unit heat unit only had 2 settings, hell or freezing.
Stayed 1 night in Dec 2023

2/10 Terrible

Anthony

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

2/10 Terrible

Shannon

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Anthony

Stayed 7 nights in Dec 2023

4/10 Poor

Luke H.

Disliked: Cleanliness, staff & service, property conditions & facilities
Room was not clean, TV had no remote control, AC &Heat was loud, noisy and not working.
Stayed 1 night in Dec 2023

10/10 Excellent

Tiwanna

Stayed 1 night in Dec 2023

4/10 Poor

Jeff

Business traveller
Had roaches very old inside and out just run down hotel
Stayed 2 nights in Nov 2023
Response from Shannon on 30 Nov 2023
Thank you for taking the time to tell us about your experience at Baymont Inn and Suites by Wyndham in Florence, SC. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear about your less than satisfying stay. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences.

4/10 Poor

Terese

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The room we were given had a dehumidifier running, the toilet was still flushing, no shower curtain in the tub. We then given a second room.
Stayed 1 night in Nov 2023
Response from Shannon on 30 Nov 2023
Thank you for taking the time to tell us about your experience at Baymont Inn and Suites by Wyndham in Florence, SC. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear about your less than satisfying stay. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences.

2/10 Terrible

Tamieka

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Shannon on 30 Nov 2023
Thank you for taking the time to tell us about your experience at Baymont Inn and Suites by Wyndham in Florence, SC. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear about your less than satisfying stay. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences.

6/10 Okay

Frankie

Business traveller
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Shannon on 30 Nov 2023
Thank you for taking a moment to send in your review. We are under new ownership and management and appreciate the positive feedback and can't wait to share your comments with the team. Please visit us again!

2/10 Terrible

nina j

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There were no working ice machines. All garbage cans were filled to the top. The pool was closed. It was horrible!!!
Stayed 6 nights in Nov 2023
Response from Shannon on 30 Nov 2023
Thank you for taking the time to tell us about your experience at Baymont Inn and Suites by Wyndham in Florence, SC. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear about your less than satisfying stay. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences.

4/10 Poor

Erin

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
There were people outside our room yelling and screaming. The room was run down and had cracks in the walls. The rooms were old, there were stains on the comforter and sheets. Would not stay again
Stayed 1 night in Nov 2023
Response from Shannon on 30 Nov 2023
Thank you for taking the time to tell us about your experience at Baymont Inn and Suites by Wyndham in Florence, SC. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear about your less than satisfying stay. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences.

2/10 Terrible

john

Stayed 1 night in Oct 2023
Response from Shannon on 30 Nov 2023
Thank you for taking the time to tell us about your experience at Baymont Inn and Suites by Wyndham in Florence, SC. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear about your less than satisfying stay. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences.

2/10 Terrible

Juvelina

Stayed 4 nights in Oct 2023
Response from Shannon on 30 Nov 2023
Thank you for taking the time to tell us about your experience at Baymont Inn and Suites by Wyndham in Florence, SC. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear about your less than satisfying stay. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences.

2/10 Terrible

Albertina

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor conditions
We had to switch rooms it was very dirty
Stayed 1 night in Oct 2023
Response from Shannon on 27 Oct 2023
Thank you for taking the time to tell us about your experience at Baymont Inn and Suites by Wyndham in Florence, SC. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear about your less than satisfying stay. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences.

2/10 Terrible

Dustin

Stayed 1 night in Oct 2023
Response from Shannon on 27 Oct 2023
Thank you for taking the time to tell us about your experience at Baymont Inn and Suites by Wyndham in Florence, SC. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear about your less than satisfying stay. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences.

6/10 Okay

LILLIAN

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Shannon on 27 Oct 2023
Thank you for taking the time to tell us about your experience at Baymont Inn and Suites by Wyndham in Florence, SC. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear about your less than satisfying stay. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences.