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Reviews of Fairmont Mountainside Vacation Villas

3 out of 5
Fairmont Mountainside Vacation Villas
5247 Fairmont Creek Road, Fairmont Hot Springs, BC

Reviews

9.2

Wonderful

Rating 10 - Excellent. 57 out of 88 reviews" "
Rating 8 - Good. 25 out of 88 reviews" "
Rating 6 - Okay. 4 out of 88 reviews" "
Rating 4 - Poor. 1 out of 88 reviews" "
Rating 2 - Terrible. 1 out of 88 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Keith

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great golfing
Stayed 7 nights in May 2024

10/10 Excellent

Matthew

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Reservations on 6 May 2024
We are very happy that you enjoyed your stay at Mountainside Villas and look forward to seeing you again.

10/10 Excellent

Joungmi

Stayed 2 nights in Apr 2024
Response from Reservations on 21 May 2024
We are very happy to hear that you enjoyed your stay Mountainside Villas. We look forward to seeing you again.

10/10 Excellent

Oleksandr

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Reservations on 18 Apr 2024
We are very happy that you enjoyed your visit to Mountainside Villas. Hope to see you again.

10/10 Excellent

Elfriede

Travelled with family
Liked: Cleanliness, property conditions & facilities
A wonderful, affordable place to stay, accommodating. Comfortable, clean, quiet. Was great being in the trees and watching the wildlife
Stayed 2 nights in Apr 2024
Response from Reservations on 18 Apr 2024
We are very happy that you enjoyed your visit at Mountainside Villas. We hope to see you again.

10/10 Excellent

Donald

Travelled with family
Liked absolutely everything about this resort. Recreational and outdoor activities are awesome!
Stayed 2 nights in Mar 2024
Response from Reservations on 1 Apr 2024
We are very pleased that you enjoyed staying with Mountainside Villas. We hope to see you again :)

10/10 Excellent

Mariecel

Travelled with group
Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Reservations on 11 Mar 2024
We are very happy you enjoyed your vacation at Mountainside Villas :) We look forward to seeing you again :)

10/10 Excellent

Donald

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean, well stocked . Enjoyed hot tub multiple times. well maintained property
Stayed 3 nights in Feb 2024
Response from Reservations on 15 Feb 2024
Very happy to hear you enjoyed your vacation at Mountainside Villas. We hope to see you again :)

10/10 Excellent

Yue

Liked: Cleanliness, room comfort
Stayed 4 nights in Dec 2023
Response from Reservations on 15 Feb 2024
We are very happy to know that you enjoyed your vacation at Mountainside Villas. Please come again :)

10/10 Excellent

Stephanie

Very quiet property this time of year. Condo was clean and accommodating-lots of room for our 19 month old to run around and feel like he was at home. The staff were always welcoming and smiling as well!
Stayed 2 nights in Oct 2023
Response from Reservations on 30 Oct 2023
We are so happy you enjoyed the peace and quiet :) We hope to see you again!

10/10 Excellent

Aimee

Travelled with family
Liked: Cleanliness, room comfort
Beautiful mountain villas
Was pleasant surprised by how beautiful the property was. Our unit was very clean and spacious, stocked with everything you’d need. The hotel check in was very friendly and informative. My family thoroughly enjoyed all the amenities!!!
Stayed 2 nights in Aug 2023
Response from Reservations on 28 Aug 2023
Thank you for a beautiful review. So happy you enjoyed your vacation with us. We will see you again soon.

10/10 Excellent

Tammy

Stayed 3 nights in Jul 2023
Response from Reservations on 7 Aug 2023
We are happy you enjoyed your vacation at Mountainside Villas. We hope to see you again!

10/10 Excellent

Marcel, Carleton Place

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property was well stocked including laundry and dishwasher soap. Gorgeous view of the golf course. Large parking spots. All units were offset from each other so very private. Great hikes in the area and many ethnic variations of restaurants.
Stayed 2 nights in Jul 2023
Response from Reservations on 7 Jul 2023
So happy to hear that you enjoyed your vacation with us:) Hope to see you again!

10/10 Excellent

Gertrude

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This property has a golf course that surrounds it. Beautiful greenery and mountains all around. A tranquil place to visit.
Stayed 7 nights in Jun 2023
Response from Reservations on 3 Jul 2023
We hope to see you again!

8/10 Good

Ronald

Liked: Cleanliness, room comfort
Mountain side getaway.
Our only disappointment was that they closed the pool and hot tub by 8:45 pm.
Stayed 3 nights in Jun 2023
Response from Reservations on 19 Jun 2023
Our Recreation Center used to close at 11pm, however, it now closes at 10pm and the current pool closure time allows our Recreation Centre staff to clean the showers and pool area. We would love to see you again!

8/10 Good

Debra

Liked: Cleanliness, room comfort
Comfortable stay
Fairmiont is a beautiful resort in a great location for golfing, hiking and relaxing . We stayed in a one bedroom mountainside villa . It was very clean just dated, The whole property could use some updating. But if you can look beyond the 80s decor, it is well appointed, large and comfortable, There is a lovely rec centre with an indoor pool and outdoor hot tubs as well as pickle ball/tennis courts. I would not hesitate to stay again,
Stayed 3 nights in Jun 2023
Response from Reservations on 16 Jun 2023
We are happy you enjoyed your stay and hope to see you again.

10/10 Excellent

Melissa, Medicine Hat

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Once again a wonderful stay at this property. The units are perfectly appointed with everything you could need. The grounds are meticulously maintained. The staff were beyond kind. And the pool/hot tubs were clean and lovely. We just love it here
Stayed 4 nights in May 2023
Response from Reservations on 25 May 2023
We are very happy to hear about your wonderful experience at Fairmont Villa Management Mountainside. We hope to see you again!

4/10 Poor

Gina

Travelled with family
Liked: Property conditions & facilities
Loved the villa itself with all the appliances, a fireplace, couch, nice kitchen and loft. The staff was pretty unwelcoming. Perhaps, they prefer older guests. We are in our 40s and have two well behaved teenagers. Right from the beginning my son just wanted to check out the pool and they were scolding him multiple times. When we came into office the second day, front desk guy was like why are you in here… & so defensive and not welcoming whatsoever…. However, I’m guessing he expected disappointment that all amenities were closed at 8:45pm even though signage said rec Center was open till 10pm. We found this to be very lame as we would’ve loved to have a chance to use amenities. Also, disappointed you have to pay for every thing. Pooltable, renting old dvds $5, renting tennis rackets…. Our friends were at condos on other side of river and all this was included. We were happy that one bundle of wood was included in the room for having 1 fire. After that it’s $15/bundle. I did wake up itchy after first night and second night. I am sure it’s bug bites but unsure what kind of bug. Other than that the place did appear clean and was cozy. They definitely have provided the means to heating the villa with 3 thermostats and electric heaters. We felt they weren’t welcoming to us… and so that put a damper on our enjoyment and I’d never want to go back. And closing the pool at 8:45 and other recreational options seems ridiculous to us.
Stayed 2 nights in May 2023
Response from Reservations on 16 May 2023
Hello Gina, I am so sorry that you were welcomed in that manner. We are a family resort and we welcome people of all ages. I can assure you that this has been addressed and that this is not our expected standard of customer service. Our amenities are closed at 8:45pm to give the night person enough time to clean and prepare for the next day. We charge a small fee for tennis rackets etc... which helps pay to maintain and or replace the items. It is that time of year when all kinds of bugs become active. We have not had the current occupants of your villa complain of bugs, however, we take this very seriously and will do a thorough check. Our sincere apologies for the way you and your family were welcomed to our facility.

10/10 Excellent

Jon

Stayed 14 nights in Apr 2023
Response from Reservations on 15 May 2023
We are so happy to hear that you enjoyed your vacation with us. We hope to see you again!

10/10 Excellent

Andrea

Liked: Cleanliness, amenities, property conditions & facilities
Everything you need
Stayed 5 nights in Mar 2023
Response from Reservations on 16 Mar 2023
We are so happy you enjoyed your stay at Mountainside Villas. Please come again:)

10/10 Excellent

Linda

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We love the quiet atmosphere and being able to have a fire place to burn wood.
Stayed 2 nights in Jan 2023
Response from Reservations on 11 Jan 2023
We are very pleased you enjoyed your stay with Mountainside Villas. Thank you for staying with us.

6/10 Okay

Christina

10/10 Excellent

Debbi

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We meet up with family who had rented other villas. It was wonderful. Easy check in. Beautiful property. Plenty to do for our teenagers. The Rec building is great. Wish we could have stayed longer.
Response from Reservations on 28 Dec 2022
So happy you enjoyed your holiday with Mountainside Villas :)

10/10 Excellent

Kristi

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff Beautiful and perfect for what we needed
Stayed 2 nights in Nov 2022
Response from Reservations on 21 Nov 2022
We are very happy you enjoyed your stay.

6/10 Okay

Michael

Travelled with family
Liked: Cleanliness
Beautiful scenery.Qiet, clean.
Stayed 7 nights in Jun 2022
Response from Reservations on 4 Jul 2022
Thank you for your comments, we hope to see you again in the future.

8/10 Good

Sarah

Liked: Cleanliness, amenities
Stayed 2 nights in Jun 2022

8/10 Good

Ruth

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Mar 2022

10/10 Excellent

Stephen

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Feb 2022

10/10 Excellent

Julia

Liked: Amenities, property conditions & facilities
Stayed 6 nights in Jan 2022

6/10 Okay

Randy, Lethbridge

Travelled with partner
Never got to stay as the highway was closed due to a snowstorm. Unfortunately the lodging management wouldn't re-book us, and Expedia was of no help, and so I had to forefeit my $$. I'm sure it's a lovely place -- Fairmont Hot Springs is great -- but I'm not really happy that no one was willing nto accommodate us given we couldn't actually get there for our stay.
Stayed 2 nights in Dec 2021
Response from Reservations on 4 Feb 2022
I will pass this to management

10/10 Excellent

Carol

Travelled with family
Liked: Cleanliness
Disliked: Room comfort
See above comments.
We absolutely love the Fairmont Mountainside Villas and have been guests for several years. We have noticed that our Villa was in need of painting (outside deck area) as well as front door stoop. My husband and I chose to sleep on the pull out sofa bed so as to give our son and his wife added privacy in the upstairs loft area. The sofa bed was in desperate need of a new mattress. The Villa was well appointed however microwave was in need of repair as door release paddle stuck and was hard to open at times. The suite was very clean!! I absolutely loved the booking of hot tub times. It was so nice to have a limited amount of people in the outdoor spa. Your staff at check in were wonderful; very pleasant and professional. We will continue to holiday at the Mountainside Villas as we truly love the charm and character of this establishment. As a side note......is there any way we could request a Villa that allowed us to sit on our deck in the sun after our golf games??
Stayed 9 nights in Aug 2021
Response from Reservations on 9 Sept 2021
Thank you for your comments. I have passed on your comments about the mattress and such. When you call to book, you can ask about a sun facing deck.

10/10 Excellent

Brett

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Jul 2021
Response from Reservations on 12 Jul 2021
Thank you for your review!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic property in a beautiful setting with great amenities and a fully-furnished suite. We had a great time staying at the villas.
Stayed 3 nights in Jul 2021
Response from Reservations on 8 Jul 2021
Thank you for your comments, we hope to welcome you back again in the future.

10/10 Excellent

Mary Jane

Travelled with family
Liked: Cleanliness, room comfort
First time and it was a blast!
First time in BC and Fairmont Mountainside Villas did not disappoint! My family and I enjoyed our stay!
Stayed 2 nights in Feb 2021
Response from Reservations on 24 Feb 2021
Thank you for your comments, we are happy to hear you enjoyed your stay and will be glad to welcome you again in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Feb 2021
Response from Reservations on 9 Mar 2021
Thank you for your review, we hope you come see us again.

2/10 Terrible

Verified traveller

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Within an hour of checking in, I tried cooking dinner only to find the large elements on the stove didn’t work. While trying to cook dinner, a mouse ran out from the behind oven. We phoned the front desk and a man brought us two mouse traps. Within an hour of receiving the traps, we caught two mice. I phoned to get more traps and Dale at the front desk said we would have to wait until morning. Luckily I was able to persuade him to send someone as we were going to pack up and head home. I’ve stayed in many hotels in many different countries and not once have I ever had mice in my suite. It was very unsettling and the place wasn’t cheap. I had to worry about my children all weekend getting to close to the mouse traps and unsure how many mice there would be. The property also didn’t have the best system for pool sign up. They make you wait in a line at 9am to book for the following day. So if you’re there for a weekend, it’ll be too late to book a spot at check-in. The next day is already booked up at 9am and check-in isn’t until 4pm.
Stayed 2 nights in Feb 2021
Response from Reservations on 24 Feb 2021
Thank you for your comments, we have and will continue to address the issues that pop up. With us being in a heavily wooded area, sometimes we do have a mouse or two get in, we also have pest control in throughout the year as well. I am truly sorry for you to have to experience this, not pleasant for sure. Regarding the pools, we are regulated by interior health and we must follow guidelines during this pandemic. We hope you will visit again maybe in the summer when we hope things have relaxed some.

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Condo was Roomy, clean, great location, quiet. Toilets didn't always flush first try. Would have liked morning coffee provided in the room.
Stayed 2 nights in Jan 2021
Response from Reservations on 18 Jan 2021
Thank you for your comments

8/10 Good

Khris

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic family property, great Rec center, lots in the area to do
Stayed 3 nights in Dec 2020
Response from Reservations on 16 Dec 2020
Thank you for your comments, we will be happy to have you come visit us again.

8/10 Good

Sylvia

Travelled with family
Liked: Cleanliness, room comfort
This is a beautiful location and we loved our stay there.
Stayed 2 nights in Jul 2020
Response from Reservations on 28 Jul 2020
Thank you for your comments, we are glad you enjoyed your stay with us

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities
You had your own self contained villa. Very peaceful and private, with all possible amenities.
Stayed 3 nights in Jul 2020
Response from Reservations on 28 Jul 2020
thank you, we are glad you enjoyed your stay.

8/10 Good

Joelle

Travelled with group
Liked: Cleanliness, room comfort
Golf trip
Great place and location! Close to lots of great golfing and the Columbia Lake for kayaking. Unit was lovely and had everything we needed. Only down side the master bedroom bed is very hard so not comfortable. Would definitely stay there again but request a topper for the bed.
Stayed 3 nights in Jul 2020
Response from Reservations on 21 Jul 2020
Thank you for your comments, glad you enjoyed your stay with us.

10/10 Excellent

Darren

Travelled with family
Liked: Cleanliness, room comfort
Looking forward to next year.
This is an amazing property. Have been staying here with my family for a number of years and continue to look forward to our next trip. Like everything in Fairmont the property is older but the exceptional staff ensure the property is ready to receive guests. The onsite amenities are second to no other in the valley. You will not be disappointed with this vacation.
Stayed 3 nights in Jul 2020
Response from Reservations on 21 Jul 2020
Thank you for your review, we appreciate all feedback but love to hear you enjoy your time with us.

8/10 Good

Verified traveller

Liked: Amenities
Stayed 2 nights in Jul 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities
The property is all very outdated. Well kept, clean and in pretty good shape, but it feels like going back to the 80’s. We did enjoy our time there though!
Stayed 3 nights in Jan 2020
Response from Reservations on 21 Jan 2020
Thank you for your comments

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities
We had a lovely stay here just this past weekend! It was very quiet this weekend, so the property was very relaxing. The villas are awesome, definitely dated but that didn't matter at all. Ours was very clean and in great shape, had a great kitchen and gorgeous view! The drive to the Fairmont ski hill was very short, but unfortunately, the Hot Springs were out of commission for the weekend. This wasn't a huge deal though because the rec centre at the villas had an awesome outdoor hot tub! One thing to keep in mind is they are very prompt with their 10 am check out. We had someone knock on our door at 9:55 am while we were just packing up, and they came in to get the laundry and start cleaning. It wasn't a problem at all, just surprised us! I definitely recommend this place to anyone who's looking for somewhere to stay while in Fairmont. A nice, full kitchen to cook, along with a BBQ on the deck. And very close to Panorama, Kimberley or the Fairmont Hot Springs ski hill! Awesome pool with an indoor and outdoor hot tub, a steam room and full locker rooms, and some great games in the rec centre.
Stayed 2 nights in Jan 2020
Response from Reservations on 21 Jan 2020
Thank you for your comments.

8/10 Good

Vanessa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this place.
We love this place. Kids love the pool. Beds are not very comfortable, but for two nights was okay. It is a good place to see wildlife. The kitchen has everything we needed. the resort is extremely clean
Stayed 2 nights in Nov 2019
Response from Reservations on 14 Nov 2019
Thank you for your comments, we appreciate it.

10/10 Excellent

Mike

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great environment and staff
Facility was fantastic as well as the staff. Price was right and will definitely be back.
Stayed 2 nights in Oct 2019
Response from Reservations on 5 Nov 2019
Thank you!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2019
Response from Reservations on 9 Sept 2019
Thank you

10/10 Excellent

Verified traveller

Liked: Cleanliness
Stayed 7 nights in Aug 2019
Response from Reservations on 29 Aug 2019
Thank you!

8/10 Good

Norita

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from Reservations on 26 Aug 2019
Thank you for your review