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Reviews of Motel 6 Fairfield, CA - Napa Valley

2 out of 5
Motel 6 Fairfield, CA - Napa Valley
4376 Central Place, Fairfield, CA

Reviews

6.4
Rating 10 - Excellent. 219 out of 960 reviews" "
Rating 8 - Good. 213 out of 960 reviews" "
Rating 6 - Okay. 199 out of 960 reviews" "
Rating 4 - Poor. 147 out of 960 reviews" "
Rating 2 - Terrible. 182 out of 960 reviews" "

6.8/10

Cleanliness

7.0/10

Staff & service

6.0/10

Amenities

6.2/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

4/10 Poor

Keilani

Travelled with group
Disliked: Staff & service
Decent for price but there are far places to spend your money at.
Stayed 1 night in May 2024

10/10 Excellent

Lluvia

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to satu
Stayed 2 nights in May 2024
Response from Brand Experience Team on 20 May 2024
Hi Lluvia,Thank you for the perfect rating!Lilith#Team6

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities
I was traveling for work and requested a lower level room to store my gear overnight. They were happy to accommodate. Nice and clean room!
Stayed 1 night in May 2024
Response from Brand Experience Team on 13 May 2024
Hi Jamie, Thank you for the excellent review! We hope to see you soon.Natalie #Team6

10/10 Excellent

Michelle, Vallejo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Customer Care Team on 3 May 2024
Dear Guest,Thank you for taking the time to rate your recent stay at our hotel. We are thrilled that you had a great stay, and we hope to welcome you back again soon! Best Regards,Customer Care Team

2/10 Terrible

Eric

Disliked: Cleanliness
Roaches in the room. Loud ppl outside in the parking lot all night. My air conditioner worked but made a loud screeching noise all night. Rooms were gross. Personally, wouldn’t recommend.
Stayed 2 nights in Mar 2024
Response from Brand Experience Team on 22 Apr 2024
Hi Eric,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6

10/10 Excellent

Thomas, Fairfield

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was beauitiful and clean and staff is nice/helpful.
Stayed 2 nights in Mar 2024
Response from Nancy Y. on 2 Apr 2024
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

10/10 Excellent

Travis

Travelled with family, Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice stay
Stayed 1 night in Mar 2024
Response from Nancy Y. on 2 Apr 2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

6/10 Okay

Ashley

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
The tv connection kept going out.
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 11 Mar 2024
Hi AshleyThanks for your feedback! Providing a top-notch guest experience is always our goal, and we’re committed to improving. We hope to see you back soon!Lilith#Team6

10/10 Excellent

Rebeca, San Diego

Stayed 1 night in Mar 2024
Response from Customer Care Team on 26 Mar 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Customer Care Team on 21 Feb 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Customer Care Team on 21 Feb 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

6/10 Okay

Lefty

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Don't like staff
Stayed 1 night in Dec 2023
Response from Brand Experience Team on 20 Feb 2024
Hi Lefty,Thanks for your review, we really appreciate the support. Maz K.#Team6

6/10 Okay

Mark

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024
Response from Customer Care Team on 2 Feb 2024
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from Customer Care Team on 29 Jan 2024
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

10/10 Excellent

Olyvia

Response from Customer Care Team on 25 Jan 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Sean

Liked: Cleanliness, amenities
Stayed 1 night in Dec 2023
Response from Customer Care Team on 3 Jan 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Giselle

Liked: Cleanliness, staff & service, property conditions & facilities
Pedro at the front desk is such a great person he is super helpful . We had lost a wallet and went out his way to help us find it and even delivered to our room when he found it .
Stayed 1 night in Dec 2023
Response from Nancy Y. on 2 Jan 2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

2/10 Terrible

Lefty

Disliked: Amenities, property conditions & facilities
It was great the first two days, then the 3rd day my room power went out. When I came down stairs to tell manager, he began talking to me as if I was in convince at nd stupid( I'm a disabled person) and that I must unplug everything, he began yelling at me when I told him I only have my phone charger plugged in, he started cussing and screaming very loud, told me I must check out that he'll flip switch but I must go. He don't care that it's 3 am n I have no car to leave I asked what his bosssd number is he told me to piss off.. , he stormed off and I went to room n the power was still off, I was the only room on floor with no power, but he came to my room to check n there was no power n I had nothing plugged in n he applogize and got me a new room, the new room was great till about 10 am, when my power came on and off for about a hour I'm afraid Togo say anything to him.
Stayed 1 night in Dec 2023
Response from Nancy Y. on 2 Jan 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

6/10 Okay

Celia

Disliked: Amenities
Stayed 7 nights in Dec 2023
Response from Customer Care Team on 20 Dec 2023
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

8/10 Good

Rose

Liked: Cleanliness, staff & service
Reasonable cost, friendly staff
It was a fine base for me visiting famiky. The front desk people were very nice to deal with. The only curious thing was a wierdly made bed-bottom sheet, blanket, top sheet.
Stayed 2 nights in Dec 2023
Response from Brand Experience Team on 26 Dec 2023
Hi RoseWe appreciate you sharing your experience with us. We're happy to hear you enjoyed your stay and that our staff was helpful, and we look forward to seeing you again soon.Lilith#Team6

8/10 Good

Lefty

Stayed 2 nights in Dec 2023
Response from Customer Care Team on 10 Jan 2024
Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

6/10 Okay

Celia

Liked: Staff & service
Disliked: Amenities
Stayed 7 nights in Dec 2023
Response from Customer Care Team on 16 Dec 2023
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Care Team on 13 Dec 2023
Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

10/10 Excellent

Blanca

Stayed 1 night in Dec 2023
Response from Customer Care Team on 13 Dec 2023
Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

8/10 Good

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
...
Stayed 2 nights in Nov 2023
Response from Customer Care Team on 29 Nov 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Customer Care Team on 22 Nov 2023
Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

8/10 Good

Celia

Liked: Cleanliness, staff & service
Stayed 7 nights in Oct 2023
Response from Customer Care Team on 8 Nov 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

4/10 Poor

Nancy

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I have bed bug bites from my recent stay at Motel 6. The bites itch without relief and are bleeding now. I better get scars from these. Comparing these bites to bites from the internet I am sure they are from bed bugs. I wore sleep pants and socks the first night and shorts an and no socks the rest of my stay. I reported this to the night front desk person and he said ok and hung up on me. I would like a credit for at least one night. I have a doctor appointment tomorrow. I know I travelociy will not disappoint.
Response from Nancy Y. on 6 Nov 2023
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y.#Team6

4/10 Poor

Ryan

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Disappointed didn’t get the room we paid for had a surprise deposit and no microwave asked 2 times for extra pillows but never got them.
Stayed 6 nights in Oct 2023
Response from Nancy Y. on 6 Nov 2023
We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback. Nancy Y.#Team6

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nightmare run. Stay at the other hotel in Cordelia
Dirty counter, floors have not been swept in ages nor mopped. Bed bug cover ripped off bed in the middle of the night and I woke up with my face in the nasty mattress. Neighbors were extremely loud they were up fighting verbally and physically slamming doors all night till 4:30 am. They also had a child in the room and he was crying and yelling all night as well. I didn’t get much sleep because everytime the door slammed it would wake me up. Walls are paper thin so you can hear everything. There was an issue with hotels.com they room I went in expecting to have i had already payed for had been sold out so they up charged me to a “deluxe” room which wasn’t even a deluxe how is just having a fridge and no microwave a deluxe? I’ve had the same issue with hotels.com for my last 3 stays in different hotels but neither of the other hotels up charged me because I went in expecting a different room.
Stayed 1 night in Oct 2023
Response from Nancy Y. on 6 Nov 2023
We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Nancy Y.#Team6

6/10 Okay

Biafra

Stayed 7 nights in Oct 2023
Response from Customer Care Team on 28 Oct 2023
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Customer Care Team on 25 Oct 2023
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

8/10 Good

ravi

Excellent experience
Stayed 1 night in Oct 2023
Response from Brand Experience Team on 30 Oct 2023
Hi Ravi,Thank you for positively rating your stay!!Lilith#Team6

10/10 Excellent

Simranjeet

Liked: Amenities
It was really nice.
Stayed 1 night in Oct 2023
Response from Brand Experience Team on 25 Oct 2023
Hi Simranjeet,Thank you for the excellent review! Maz K.#Team6

10/10 Excellent

Jonathan E

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from Customer Care Team on 11 Oct 2023
Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

2/10 Terrible

Josh

Disliked: Cleanliness, room comfort
How about a refund
Hotel was under renovations. Understandable. I didn't feel comfortable staying the night with transient people roaming around. there was a camper trailer on blocks next to a car that looked vandalized in the parking lot. Overall bad experience and a waist of money as I didn't stay the night.
Stayed 1 night in Oct 2023
Response from Nancy Y. on 17 Oct 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

10/10 Excellent

Fabian

Travelled with family
Liked: Staff & service
Noisy- freeway Dirty- dry grass area with candy wrappers (trash)
Stayed 1 night in Sep 2023
Response from Brand Experience Team on 9 Oct 2023
Hi Fabian,We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly.Lilith #Team6

6/10 Okay

Paul D

Liked: Staff & service, property conditions & facilities, room comfort
For the most part ok clean and not run down. Couple of bugs. One disappointment. The permanent residents that live there don’t pick up after their dogs in the nice doggie area motel 6 has.
Stayed 2 nights in Sep 2023
Response from Brand Experience Team on 29 Sept 2023
Hi Paul, Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. We hope for the opportunity to improve your experience with us. Please visit again. Maz K.#Team6

4/10 Poor

Matthew

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Broken stuff everywhere. Found a cigarette butt in chair.
Stayed 2 nights in Sep 2023
Response from Brand Experience Team on 29 Sept 2023
Hi Matthew,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

10/10 Excellent

Jamar

Stayed 2 nights in Sep 2023
Response from Customer Care Team on 26 Sept 2023
Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

4/10 Poor

Metta

Have a insect phobia and wouldn't you know it, there was a huge bug in the bathroom. It got freaked out by the light and ran out. So did I.
Stayed 3 nights in Aug 2023

2/10 Terrible

Adrianna

Stayed 1 night in Sep 2023
Response from Customer Care Team on 11 Oct 2023
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

10/10 Excellent

Rod, Sparks

Stayed 1 night in Sep 2023
Response from Customer Care Team on 11 Oct 2023
Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

2/10 Terrible

Adrianna

Disliked: Staff & service
Stayed 1 night in Sep 2023
Response from Customer Care Team on 14 Sept 2023
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

10/10 Excellent

Jamar

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always great, enjoying the seasons ,nice Worker really do a good job thanks.
Stayed 2 nights in Aug 2023
Response from Brand Experience Team on 11 Sept 2023
Hi Jamar, We are glad you had a great experience and appreciate your feedback! We look forward to providing your future lodging needs. Maz K.#Team6

2/10 Terrible

Olivia

Disliked: Cleanliness, staff & service, property conditions & facilities
They put me in a smoking room. It smelled really bad. Also it not feel sabe in the property. I was a bit scared. The staff were very unplesand. It was a cheap stay but it was not a good economy.
Stayed 1 night in Aug 2023
Response from Nancy Y. on 5 Sept 2023
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y.#Team6

10/10 Excellent

Anders

Liked: Cleanliness, room comfort
took a long time for the front desk person to show up and my room door looked like someone tried to bust it down. other than that cozy room and we'll priced
Stayed 1 night in Aug 2023
Response from Nancy Y. on 5 Sept 2023
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

10/10 Excellent

Regina

Stayed 1 night in Aug 2023
Response from Customer Care Team on 12 Sept 2023
Thank you for taking the time to rate your recent stay at our hotel. We are thrilled that you had a great stay, and we hope to welcome you back again soon! Best Regards,Customer Care Team

6/10 Okay

Verified traveller

Travelled with family
Disliked: Staff & service
Stayed 1 night in Aug 2023
Response from Customer Care Team on 24 Aug 2023
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

10/10 Excellent

Whitney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Better stay than i expected. Will be booking again.
Stayed 2 nights in Jul 2023
Response from Brand Experience Team on 7 Aug 2023
Hi Whitney,Thank you for the excellent review! Lilith#Team6