Top Hotels Near Excel Plaza in St. George's from NZ$94

"Deeply disappointing: Staff effort can't mask mismanagement I booked a staycation with high hopes, but the experience was disheartening. While the staff are clearly hardworking and proactive, they are being set to fail by what appears to be lack of compentent management. Safety: Most alarming was finding a needle on the pool steps. The pool area also had floating debris and empty water bottles. Pervasive smells of sewage and garbage in unavoidable areas of the property. Room: The hardware was literally falling off the walls. A towel hook detached under the weight of a toddler’s rash guard. A rocking toilet and the bathroom had a persistent sewer stench. Dining: A steak sandwich that looked "pre-chewed" and the juices were so heavily diluted that even my child, who never turns down juice, refused to drink them. Nitpicking: Getting towels at the pool hut required calling the hotel's main external line, and maintenance chemicals were left unattended along the walking path. The sports equipment was in such a terrible state that it had to be handed to us with a rag. While "please be understanding of our shortcomings" signs are posted throughout the property, there is no request for guest surveys or feedback to actually address these issues. Overall impressions: Staff were wonderful, proactive, and went above and beyond to fix problems that shouldn't have existed in the first place. It is clear they are doing their best with very little support. It felt as though "

"Great valve for money"

"The staff was very friendly from check-in to check-out, the room was clean as well as the whole property. I felt very comfortable and safe the whole stay, it is kid friendly the activities were great lots of things to do and the food was amazing at all the restaurants. "

"The room is in major need for repairs, and had a animal urine smell from previous guests with dogs. Breakfast was good and delicious, staff super friendly and helpful. Pools were not very clean. Overall it was worth the price."

"The stay was peaceful. Great location. Walking distance from beach, restaurants, supermarket and pharmacy. "

"the air condition was effective and the parking was great"

"The property is clean and well-maintained. However, the after-hours check-in process could be improved to make it smoother for guests arriving late or after hours. Additionally, the AC in the living room was not working, but it did work in all our bedrooms. Lastly, the shade umbrellas at the pool need maintenance. They are all broken in some way. The pool is on an exposed rooftop with no shade, so having functional working umbrellas would be a great improvement."

"The staff was great deal with, warn and courteous. The rooms were well kept. The A/C works well. All the necessity i needed from a kitchen whilst on vacation was available. Our stay was great."

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