Desk, blackout curtains, iron/ironing board, free WiFi

Reviews of Travelers Inn Eugene University

2 out of 5
Travelers Inn Eugene University
540 E Broadway, Eugene, OR

Reviews

7.0

Good

Rating 10 - Excellent. 132 out of 568 reviews" "
Rating 8 - Good. 171 out of 568 reviews" "
Rating 6 - Okay. 141 out of 568 reviews" "
Rating 4 - Poor. 72 out of 568 reviews" "
Rating 2 - Terrible. 52 out of 568 reviews" "

7.2/10

Cleanliness

8.0/10

Staff & service

6.4/10

Amenities

6.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

L Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

Ronnie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location for attending events at u of o. A few good restaurants nearby. The rooms look like they are in the process of being upgraded. The bathroom was very nice, the bed was comfortable and the rug was in need of replacement. Overall a good stay
Stayed 2 nights in May 2024

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay the night.
Stayed 1 night in May 2024

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great
Stayed 1 night in May 2024

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice
Stayed 1 night in Mar 2024

4/10 Poor

Carrie

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on 25 Apr 2024
Thank you for sharing your rating with us. We understand your disappointment, and we apologize for the inconvenience you experienced during your stay. Your feedback is important to us, and we’ll use it to improve our services and ensure a better experience for our future guests.

10/10 Excellent

Alison

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a really nice room with a balcony. At check in the person at the desk was pleasant and professional. The room was furnished with a good style and everything felt fresh, and bathroom fixtures were new and clean. Only downside (and it doesn't have anything to do with the motel itself) - It is on a noisy street across from student housing. Location is good for not just campus, but downtown too.
Stayed 1 night in Apr 2024
Response from Manager on 23 Apr 2024
Dear, Thank you for your detailed review! We’re delighted to hear that you enjoyed your stay with us and that you found our room amenities, service, and location satisfactory. We understand that the noise from the street can be a drawback, but we’re glad to hear that the convenient location made up for it. Your feedback is invaluable to us, and we hope to welcome you back again soon!

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfectly located in easy walking distance from both campus and downtown (5th Street Market, the Hult Center). I was happy with my room, which was modern and clean. The shower is really nice and spacious. I just needed a simple, clean, inexpensive place to lay my head for the night and Travelers Inn delivered. I’ll definitely stay again.
Stayed 1 night in Apr 2024
Response from Manager on 23 Apr 2024
Dear Jeffrey, Thank you for your wonderful review! We’re thrilled to hear that our location, room amenities, and cleanliness met your expectations. Providing a comfortable and affordable stay is our priority, and we’re delighted to have exceeded your needs. We can’t wait to welcome you back on your next visit!

8/10 Good

Janet

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Manager on 23 Apr 2024
Dear Janet, Thank you for your review! We’re delighted to hear that you enjoyed your stay with us and found our room amenities, service, and location satisfactory. We appreciate your feedback and will continue to strive for excellence. If there’s anything specific you think we could improve upon to earn that extra star next time, please let us know. We hope to have the pleasure of hosting you again soon!

4/10 Poor

Gary

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty carpets. Ripped stained furniture furniture. Carpet smelled like wet dog
Stayed 2 nights in Mar 2024
Response from Manager on 18 Mar 2024
Dear Gary, We sincerely apologize for the unsatisfactory experience you had during your stay. Your feedback regarding the dirty carpets, ripped and stained furniture, and unpleasant smell is deeply concerning to us. Maintaining a clean and comfortable environment for our guests is our top priority, and we regret that we fell short of your expectations in this regard. Please know that we take your comments seriously, and we will address these issues promptly to ensure that they are not repeated in the future. We appreciate you bringing these matters to our attention and hope that you will consider giving us another chance to provide you with the exceptional experience you deserve.

2/10 Terrible

Kylor

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Beds were dirty, and nothing about the facility was inviting, comfortable or made us feel safe. It was the worst hotel we have ever stayed in and we paid almost $200 because there was a concert in town. I am not someone who leaves negative reviews, but I wish I had slept in my car rather than pay that much to stay there
Stayed 1 night in Mar 2024
Response from Manager on 19 Mar 2024
We’re truly sorry to hear about your disappointing experience at our hotel. Your feedback is invaluable, and we take it very seriously. We’re committed to providing a comfortable and safe environment for all our guests, and it’s clear we fell short of your expectations. We’ll be addressing the cleanliness issues with our housekeeping team immediately to ensure this doesn’t happen again. Please accept our sincere apologies, and we’d appreciate the opportunity to make it right for you if you’re ever in town again.

6/10 Okay

Hailey

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Property owner seems very nice. The bathrooms were nice and newly remodeled, but the water was cold. Rooms were not the cleanest and a bit outdated but not a terrible spot to stay for the price.
Stayed 1 night in Mar 2024
Response from Manager on 18 Mar 2024
Dear Hailey, Thank you for taking the time to share your experience with us. We’re glad to hear that you found the property owner pleasant and that you appreciated the newly remodeled bathrooms. We apologize for the issue with the cold water and any inconvenience it may have caused. Your feedback regarding the cleanliness and the room’s condition is noted, and we’ll work diligently to address these concerns. We strive to provide a comfortable stay for all our guests.

8/10 Good

William

Stayed 2 nights in Feb 2024
Response from Manager on 18 Mar 2024
Dear William, Thank you for your feedback! We appreciate your rating and look forward in serving you on your next visit to Eugene!

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Manager on 18 Mar 2024
Hello Tom, Thank you so much for staying with us. We are very glad you enjoyed your stay and hope to see you back soon. Mike P.

10/10 Excellent

Marc

Stayed 2 nights in Jan 2024
Response from Manager on 18 Mar 2024
Thank you for the amazing 10 out 10 rating! I’m thrilled to hear that you had such a positive experience with your stay. Your feedback is truly appreciated, and I’m grateful for your support. If you ever need anything else, please don’t hesitate to reach out. Thanks again!

10/10 Excellent

Dylan

Stayed 1 night in Jan 2024
Response from Manager on 18 Mar 2024
Thank you so much for the wonderful 10/10 review! It means a lot to us that you were thoroughly satisfied with your stay here at the Travelers Inn Eugene University. Your feedback motivates our staff to continue delivering excellence. Please feel free to reach out anytime if you need further assistance. Thanks again for your support!

2/10 Terrible

Michael

Disliked: Cleanliness
Stayed 4 nights in Jan 2024
Response from Manager on 19 Mar 2024
Michael, Thank you for sharing your rating with us. We understand your disappointment, and we apologize for the inconvenience you experienced during your stay. Your feedback is important to us, and we’ll use it to improve our services and ensure a better experience for our future guests.

2/10 Terrible

Shaun

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

6/10 Okay

David

Liked: Cleanliness, property conditions & facilities, room comfort
Ok but overpriced.
The room was ok but the location was not so good. Right on a busy road. It was overpriced for what they offered. This should be an $89 motel, not $140.
Stayed 1 night in Jan 2024
Response from Manager on 19 Mar 2024
David: Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the location and pricing of our hotel. We strive to offer competitive rates while providing a comfortable experience for all of our guests.

8/10 Good

Susan

Stayed 1 night in Dec 2023

8/10 Good

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We checked in late, but the attendant was still very nice and professional.
Stayed 1 night in Nov 2023
Response from Manager on 9 Dec 2023
Dear John, Thank you for your positive feedback! We appreciate your kind words and are delighted to hear that our late check-in attendant provided a nice and professional experience for you. We hope you enjoyed the rest of your stay!

4/10 Poor

Eric

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Manager on 9 Dec 2023
Dear Eric, We regret that you felt our services was subpar. Your feedback is valuable, and we’ll work to address any shortcomings.

8/10 Good

Cody

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from Manager on 16 Nov 2023
Dear Cody, Thank you for your feedback! We appreciate your rating and look forward in serving you on your next visit to Eugene!

10/10 Excellent

evan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was in a great location!
Stayed 2 nights in Oct 2023
Response from Manager on 31 Oct 2023
Dear Evan, Thank you so much for your review and giving us a 5-star rating! It was a pleasure having you as our guest and we hope to have you back again soon! Thanks for staying with us!

10/10 Excellent

Leigh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bring earplugs
This place was very nice for the price - comfortable, recently remodeled, clean, large mini-fridge. It is, however, located right in the middle of the dorm district, so there are a lot of rowdy college students around at night. The soundproofing is what you'd expect from a motel in this price range, so I recommend earplugs.
Stayed 1 night in Oct 2023
Response from Manager on 31 Oct 2023
Dear Leigh, Thank you for staying at the Travelers Inn Eugene University we are thrilled to hear that our rooms and service met your expectations. Although sorry for the noise. We hope to see you again in the near future! Sincerely, Mike P.

10/10 Excellent

Marc

Liked: Cleanliness, staff & service
Nice staff and location
Stayed 2 nights in Oct 2023
Response from Manager on 4 Nov 2023
Dear Marc, Thank you for sharing your positive feedback! It’s great to hear that you had a good experience with the staff and found the location to be convenient. Your feedback is valuable to us, and we look forward to serving you again in the future!

2/10 Terrible

Eva

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel was convenient, however it is in very Poor condition. They had a lot of junk, broken furniture outside the hotel rooms and in the lobby when you walked in it was dirty, there was a shoe rack with shoes, totally unwelcoming. The area felt unsafe.
Stayed 2 nights in Oct 2023
Response from Manager on 4 Nov 2023
Thank you for sharing your feedback, and we sincerely apologize for your less-than-ideal experience. We appreciate your comments, as they help us improve our services. We are working diligently to address the issues you mentioned to make way for a wonderful stay for all of our guests.

6/10 Okay

Patricia

Liked: Cleanliness, staff & service
Room was nice and clean. However, due to our room location and property being located on a main street traffic noise can be heard at night time...but it also made it convenient to walk to restaurants.
Stayed 2 nights in Oct 2023
Response from Manager on 4 Nov 2023
Thank you for your feedback! We’re delighted to hear that you found your room to be nice and clean. We understand the inconvenience caused by traffic noise due to our location on a main street, but we appreciate your understanding of the convenience it offers for accessing restaurants. Your feedback is valuable to us, and we look forward to welcoming you back for another stay in the future. If you have any specific room preferences for your next visit, please let us know, and we’ll do our best to accommodate your needs.

6/10 Okay

Phoebe

Travelled with family
Liked: Cleanliness, staff & service
This property is on a busy road, in a parking lot, near a good mexican restaurant, a bar, a MacDonalds, and a pizza place. You can walk easily to the wonderful downtown area, or the University. There was a fair amount of discarded construction material and other clutter on the balcony directly outside our door. Our other window looked out onto an air conditioner on a scruffy flat roof. The place is very clean and comfortable, run by nice, helpful people, but if you can afford it, you may want a place that's prettier.
Stayed 2 nights in Oct 2023
Response from Manager on 7 Nov 2023
Thank you for sharing your feedback. We appreciate your kind words about our property’s location and the convenience it offers to various local attractions. We apologize for any inconvenience caused during your stay. We’ll take your comments into consideration to enhance the overall guest experience. We’re glad to hear you found our place clean and comfortable, and we’re committed to providing great service. If you decide to stay with us again, we hope to exceed your expectations.

6/10 Okay

Petra

It was decent for the price
Stayed 1 night in Oct 2023
Response from Manager on 31 Oct 2023
Thank you for your review! We're pleased to hear that you found our product/service to be decent for the price. We value your feedback, and if there's anything specific you think we could improve or any additional suggestions you have, please feel free to share. We're always looking to enhance our offerings. Thanks again for your support!

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Manager on 31 Oct 2023
Hello Andrew, Thank you so much for staying with us. We are very glad you enjoyed your stay and hope to see you back soon. Mike P.

6/10 Okay

Paul

Travelled with family
It looks like the owner is remodeling and improving the property. Some of The furniture need replacing. The desk chair and small couch had were torn and old. The pillows are not quality but the bed was okay. Bathroom was quite nice. This was one of the most affordable motels we were able to find in Eugene.
Stayed 2 nights in Oct 2023
Response from Manager on 4 Nov 2023
Thank you for taking the time to share your feedback. We appreciate your understanding of our ongoing efforts to remodel and improve our property. We’ll certainly take your comments about the furniture into consideration as we continue with our upgrades. We’re glad to hear that you found the bathroom quite nice and the bed comfortable. Your feedback helps us make necessary improvements, and we hope you’ll consider staying with us again in the future as we work to enhance your overall experience.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for the price
This is an older hotel but has had some upgrades. Very clean and well kept. Great location. Easy to get to many places. Lots of brewpubs in the area.
Stayed 2 nights in Oct 2023
Response from Manager on 2 Nov 2023
Thank you for your kind review! We’re delighted to hear that you appreciated our efforts to maintain cleanliness and make upgrades. Our location does indeed offer easy access to various places and the vibrant brewpub scene. We hope to welcome you back in the near future!

10/10 Excellent

Elizabeth

Stayed 2 nights in Oct 2023
Response from Manager on 31 Oct 2023
Dear Elizabeth, Thank you so much for your review and giving us a 5-star rating! It was a pleasure having you as our guest and we hope to have you back again soon! Thanks for staying with us!

6/10 Okay

Raquel

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
No nightstand lamp in the room; only harsh bright overhead lights. Pillows were worn. Otherwise it served its purpose. Plenty of restaurant options with if walk distance.
Stayed 2 nights in Sep 2023
Response from Manager on 2 Nov 2023
Thank you for sharing your feedback. We appreciate your comments and apologize for the inconvenience you faced with the lack of a nightstand lamp and the condition of the pillows. We’ll certainly look into making improvements in these areas. On a positive note, we’re glad our location provided you with plenty of restaurant options within walking distance. We hope to have the opportunity to serve you better on your next visit.

10/10 Excellent

Pamela, Lake Forest Park

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet room. Our beds were comfortable. The location is great- less than a mile to U of O and Hayward Field and close to public transportation to Autzen Stadium. This is a no frills place but perfect for the price. It can be hard to find a place when there are events in town, but this worked out great for us with a last minute booking.
Stayed 2 nights in Sep 2023
Response from Manager on 2 Nov 2023
Dear Pamela, Thank you for taking the time to share your experience! We’re glad you enjoyed the clean and quiet room, comfortable beds, and our convenient location. We take pride in offering an affordable option for our guests, especially during busy events in town. We appreciate your last-minute booking and hope to welcome you back in the future!

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Manager on 7 Nov 2023
Thank you so much for taking the time to leave a review! We truly appreciate your feedback and are delighted to hear about your positive experience with us. Your support means a lot, and we look forward to welcoming you back in the future.

8/10 Good

JAIME

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2023
Response from Manager on 31 Oct 2023
Dear Jaime, Thank you for sharing your rating. It would be an honor and privilege to serve and earn your business again on your next trip to Eugene!

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Manager on 7 Nov 2023
We’re thrilled to receive a perfect 10/10 rating in your review! Thank you for your kind words and for choosing our services. We’re dedicated to providing exceptional experiences, and your feedback is a great motivation for our team. We look forward to serving you again in the future and maintaining this high standard of service.

10/10 Excellent

Harvard

Stayed 1 night in Aug 2023
Response from Manager on 7 Nov 2023
Thank you for your 5/5 review! We’re delighted to hear that you had an excellent experience with us. Your feedback is truly appreciated, and we’re thrilled that you enjoyed your time with us. We look forward to having the pleasure of serving you again in the future. If you have any more comments or suggestions, please feel free to share them. Your input is invaluable to us.

6/10 Okay

Dean

Travelled with family
This hotel was reasonably convenient to the University but the area was noisy from traffic. The room was adequate and what I expected for what I paid relative to other hotels in the area.
Stayed 1 night in Aug 2023
Response from Manager on 4 Nov 2023
Thank you for sharing your thoughts about your stay with us. We appreciate your feedback and understanding regarding the noise from traffic, as well as your acknowledgment of the value for the price paid. We always aim to provide a comfortable and reasonably priced stay. If you have any specific suggestions or preferences for your next visit, please let us know. We look forward to serving you again in the future.

8/10 Good

Chris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our stay at The Travelers Inn was based on supply and demand. I needed a place for a week and supply was low. That being said, the TI was very conveniently located to campus and to the 5th Street area and the Saturday Market. Comments on the property: the owners are extremely nice and friendly. The cleanliness of the rooms was great! The beds were comfortable and the furniture was up to date. The bathroom was nicely remodeled. Things that would make the stay better: 1) better pillows, 2) repair of chipping paint on walls 3) paint the plywood that is the brace of the bathroom sink, 4) invest in heavier blankets 5) replace the cardboard box next to the ice machine with a plastic bin 6) talk to the man who is renting a parking space by the month about approaching guests and telling them they cannot park in "his" space or add signage to that effect. 7) coffee filters are needed 8) if furniture is sitting outside the units, make sure it is appropriate outside patio furniture If you have never stayed in Eugene before, many of the hotel options are in fact private motel type facilities so the Travelers Inn is not an outlier in that regard. There are not many chain hotels. Some of the other motels are more aesthetically pleasing on the outside and the TI could get there with just a bit more attention to detail. I'd love to see them up their game just a bit and be a real stand out facility. One comment about the alley...be mindful of the sketchy drug house.
Stayed 7 nights in Jul 2023

10/10 Excellent

leonard

Stayed 2 nights in Jul 2023
Response from Manager on 31 Oct 2023
Dear Leonard, Thank you for sharing your experience, we are pleased you enjoyed your stay. Please visit us again soon!

6/10 Okay

Ruth

Travelled with family
Close to Shedd's Institute where we in town to attend a concert. We were able to walk which was great!
Stayed 1 night in Jul 2023
Response from Manager on 4 Nov 2023
Dear Ruth, We’re delighted to hear that our hotel’s proximity to Shedd’s Institute was convenient for your concert visit. Walking to the venue is certainly a plus! Thank you for choosing to stay with us, and we hope to host you again for future events or trips to the area. Your feedback is appreciated.

8/10 Good

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Sara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is clean and convenient to campus and downtown.
Stayed 3 nights in Jul 2023
Response from Manager on 4 Nov 2023
Dear Sara, Thank you for taking the time to share your feedback. We’re glad to hear that you found our property clean and convenient, particularly its proximity to the campus and downtown area. We appreciate your positive comments, and we look forward to welcoming you back for another visit in the future. Your satisfaction is important to us!

10/10 Excellent

Nicollette

Stayed 1 night in Jul 2023
Response from Manager on 7 Nov 2023
Dear Nicollette, Thank you for your 5-star review! We’re absolutely delighted to hear about your positive experience with us. Your kind words are a great source of motivation for our team, and we’re thrilled that you had such a wonderful time. We look forward to welcoming you back in the future and maintaining the high standard of service that you deserve. If you have any more feedback or recommendations, please don’t hesitate to share them. Your input is important to us.

6/10 Okay

Verified traveller

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Motel (it is not really an Inn) renovated and in good condition. Conveniently located. Nothing special and terribly overpriced for what it is because of an event in Eugene this week.
Stayed 2 nights in Jul 2023

8/10 Good

Lynne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023