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"Booking was needlessly complicated. The hotel never responded to emails and never answered calls. The hotel tried to charge me again for the room when I'd already paid in full through Expedia. The room was shabby and not very clean, old coffee/tea residue in mugs etc and music was being played untill 3am. Personally i will never stay there again or use Expedia. I've had so much better experiences with your competitors so i will choose them again in the future and give them my business."

"Room was spotless & restaurant food really good "

"The room was OK but the double bed was a bit small, we would have preferred two single beds"

"Clean room great stafg"

"Nice welcome by staff , very efficient. Lovely clean room huge bed, bathroom clean breakfast plentiful I would stay there again. "

"Basic but nice.. pleasant stay"

"Great staff very helpful. Comfortable room and nice bed. "

"Very clean room and lovely staff "

"Great Price, friendly helpful staff"

"Lovely place, would highly recommend "

"All very friendly and especially Nanjan at the restaurant looked after us all along.. thanks a lot"

"Lovely place, great staff, lovely food and a gorgeous position and view!"

"Excellent hotel all round "

"Staff were great in both reception area and the bar and again at breakfast. Facilities where good lovely steam and sauna "

"Great spa"

"Great breakfast, nice cozy room, daily room service making sure everything was topped up and attended to "

"Lovely spa"

"Comfortable, clean and good value."

"Room was nice, staff were great. Location for central Winchester was excellent "

"Brilliant staff, nothing too much trouble "