Property amenity

Reviews of TownePlace Suites Marriott El Centro

2.5 out of 5
TownePlace Suites Marriott El Centro
3003 S Dogwood Ave, El Centro, CA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 224 out of 354 reviews" "
Rating 8 - Good. 92 out of 354 reviews" "
Rating 6 - Okay. 24 out of 354 reviews" "
Rating 4 - Poor. 7 out of 354 reviews" "
Rating 2 - Terrible. 7 out of 354 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Brent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property
Stayed 2 nights in Feb 2024
Response from Laura Laredo on 22 Mar 2024
Dear Brent,Thank you so much for taking the time to share your review. We appreciate your business and look forward to welcoming you again soon.

8/10 Good

Sarah

Business traveller
Liked: Cleanliness, staff & service
Nice hotel, there was a horrible smell of sewage in the area. May not be related to the hotel since it was under construction, but I’m not sure.
Stayed 1 night in Jan 2024
Response from Management on 16 Feb 2024
Dear Sarah,n behalf of the entire hotel team, I want to thank you for sharing your experience with us at the TownePlace Suites El Centro, CA.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Management on 7 Feb 2024
Dear Tony,On behalf of the entire hotel team, I want to thank you for sharing your experience with us at the TownePlace Suites El Centro, CA.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most—you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

william

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Good location
Stayed 1 night in Jan 2024
Response from Management on 22 Jan 2024
Dear William,On behalf of the entire hotel team, I want to thank you for sharing your experience with us at the TownePlace Suites El Centro, CA.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most—you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

william

Stayed 1 night in Jan 2024
Response from Management on 7 Feb 2024
Dear William,On behalf of the entire hotel team, I want to thank you for sharing your experience with us at the TownePlace Suites El Centro, CA.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most—you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

6/10 Okay

Stephanie

Travelled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024
Response from Management on 13 Jan 2024
Dear Stephanie,We recognize that your time is valuable and appreciate the feedback you have provided. Providing the highest level of hospitality is our number one priority. In order to better uphold our commitment to deliver exceptional service to every guest, I have shared your feedback with our leadership team to evaluate areas of opportunity to improve our service.I hope you choose to stay with us again when your travels bring you back to the area and give us the opportunity to provide you with the outstanding customer service you deserve

8/10 Good

Luis, Allen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Management on 13 Jan 2024
Dear Luis,Thank you so much for sharing your experience. We are delighted to know our service met your expectations.We are looking forward to welcoming you again when your travels bring you back to El Centro

8/10 Good

Alyissa

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Management on 6 Jan 2024
Dear Alyssa,Thank you so much for sharing your experience. We are delighted to know our service met your expectations.We are looking forward to welcoming you again when your travels bring you back to El Centro

10/10 Excellent

Reinaldo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My sister lives in Imperial and she invite us to celebrate New Year’s Eve. We decided to stay in a hotel for the night since we have two 4 year old girls. The hotel is located in the most convenient location. Is next to the only mall in town which has lots of retail stores and restaurants. There are two Marriott hotels next to each other and the parking is convenient as well as the location next to a free way. The place is quiet and they love dogs! This is a great place if you are visiting Rl Centro for a day or two.
Stayed 1 night in Dec 2023
Response from Management on 6 Jan 2024
Dear Reinaldo,Thank you so much for sharing your experience. We are delighted to know our service met your expectations.We are looking forward to welcoming you again when your travels bring you back to El Centro

10/10 Excellent

Miguel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located in a shopping center. Breakfast is good and includes eggs, yogurt, oatmeal and fruit. Mattresses are terrible but rooms are very spacious for a family.
Stayed 1 night in Dec 2023
Response from Management on 31 Dec 2023
Dear Miguel,Thank you so much for sharing your experience. We are delighted to know our service met your expectations.We are looking forward to welcoming you again when your travels bring you back to El Centro

10/10 Excellent

Dora M

Very clean and spacious room!
Stayed 1 night in Dec 2023
Response from Management on 26 Dec 2023
Dear Dora,Thank you so much for sharing your experience. We are delighted to know our service met your expectations.We are looking forward to welcoming you again when your travels bring you back to El Centro

10/10 Excellent

Alfredo

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great, and the rooms were very nice and very clean
Stayed 1 night in Dec 2023
Response from Laura Laredo on 19 Dec 2023
Dear Alfredo,Thank you so much for sharing your experience. We are delighted to know our service met your expectations.We are looking forward to welcoming you again when your travels bring you back to El Centro.

10/10 Excellent

Olga

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I recently had the pleasure of staying at TownPlace Suites, and I must say it was an absolute delight. What set this hotel apart was the availability of a 2-bedroom option, which turned out to be a game-changer for our stay. The spaciousness of the 2-bedroom suite was truly impressive. It provided a level of comfort and freedom that families need. The bedrooms were not only well-appointed but also offered a sense of privacy, making it an ideal choice for families. Cleanliness is a top priority for me when choosing accommodations, and this place exceeded my expectations. The entire suite was impeccably maintained, and the housekeeping staff did an excellent job ensuring that every corner was spotless. One of the standout features ] was the staff's friendliness and professionalism. From the moment we checked in to the time of our departure, the staff went above and beyond to make us feel welcome. Their genuine smiles and eagerness to assist with any request created a positive and memorable experience.
Stayed 1 night in Dec 2023
Response from Laura Laredo on 19 Dec 2023
Dear Olga,Providing our guests with an outstanding experience is our top priority, and we are delighted to know you had a great stay. Thank you so much for sharing your experience. It is really encouraging to hear positive feedback from our guest.We are looking forward to welcoming you again when your travels bring you back to El Centro.

8/10 Good

Raul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking is a little strange upon arrival. The staff was nice and welcoming. Pros- comfortable and the room had a small kitchenette and plenty of towels. Breakfast was delicious. Cons- the room has no safe to put valuables. The room doesn’t have a full length mirror or a telescopic mirror for the ladies. There needs to be clear sign in the lobby pointing towards the elevators.
Stayed 1 night in Dec 2023
Response from Laura Laredo on 18 Dec 2023
Raul,Thank you for taking the time to share your experience. We appreciate your feedback. Thank you for bringing this to our attention. Your comments about the mirror and signage will be shared within the organization to be considered during future renovations.Again, thank you for your preference. We hope to have you stay with us again soon.

8/10 Good

Derek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice stay and everyone was so kind and helpful. The property was very clean and beds were comfortable.
Stayed 1 night in Nov 2023
Response from Management on 3 Dec 2023
Dear Derek,On behalf of the entire hotel team, I want to thank you for sharing your experience with us at the TownePlace Suites El Centro.Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Thank you for your preference.We hope to welcome you again soon.

10/10 Excellent

Marlene

Stayed 1 night in Nov 2023
Response from Management on 23 Dec 2023
Dear Marlene, Thank you so much for sharing your experience. We are delighted to know our service met your expectations.We are looking forward to welcoming you again when your travels bring you back to El Centro.

8/10 Good

Gabriela

Stayed 1 night in Nov 2023
Response from Management on 18 Nov 2023
Dear Gabriela,On behalf of the entire hotel team, I want to thank you for sharing your experience with us at the TownePlace Suites El Centro.Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Thank you for your preference.We hope to welcome you again soon.

10/10 Excellent

Cathy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff makes this property special
Stayed 1 night in Nov 2023
Response from Laura Laredo on 13 Nov 2023
Dear Cathy,We are delighted to know our service has met your expectations. Thank you so much for your feedback.We appreciate your loyalty and are looking forward to welcoming you again when your travels bring you back to El Centro, CA.

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service at front desk and for breakfast.
Stayed 1 night in Nov 2023
Response from Laura Laredo on 9 Nov 2023
Dear Martha,Thank you for taking the time to share your experience with us. We are delighted to know that you had a great stay.We hope to be able to welcome you again, should your travels bring you back to El Centro, CA.

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities
Helpful and friendly staff
Stayed 2 nights in Oct 2023
Response from Management on 24 Oct 2023
Dear judith,On behalf of the entire hotel team, I want to thank you for sharing your experience with us at the TownePlace Suites El Centro.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. I've also shared your comment about the couch back pillow, please accept our sincere apologies. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Cindy

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly and helpful. Plenty of nearby dining in walking distance. Very quiet inside the room. It felt almost like home.
Stayed 2 nights in Oct 2023
Response from Laura Laredo on 20 Oct 2023
Dear Cindy,Thank you so much for sharing your experience. We are delighted to know you had a great stay. We are looking forward to welcoming you again whenever your travels bring you back to El Centro.

10/10 Excellent

Kathleen

Stayed 1 night in Oct 2023
Response from Management on 17 Oct 2023
Dear Kathleen,On behalf of the entire hotel team, I want to thank you for sharing a review about your experience with us at the TownePlace Suites in El Centro.It is always encouraging to hear positive feedback from our valued guests. Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
front desk was helpful and friendly, room was clean
Stayed 1 night in Oct 2023
Response from Laura Laredo on 11 Oct 2023
Dear Guest,Thank you so much for sharing your experience with us. We are looking forward to welcoming you again whenever your travels bring you back to El Centro.

10/10 Excellent

Dan

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay and did not worry about our accommodations. We just did our thing and came home to our hotel.
Stayed 3 nights in Sep 2023
Response from Management on 8 Oct 2023
Dear Dan,On behalf of the entire hotel team, I want to thank you for sharing a review about your experience with us at the TownePlace Suites in El Centro.It is always encouraging to hear positive feedback from our valued guests. Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Rudy

Liked: Cleanliness, staff & service, property conditions & facilities
Good price for the stay.
Stayed 1 night in Oct 2023
Response from Management on 8 Oct 2023
Dear Rudy,On behalf of the entire hotel team, I want to thank you for sharing a review about your experience with us at the TownePlace Suites in El Centro.It is always encouraging to hear positive feedback from our valued guests. Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Roy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area. Very good staff.
Stayed 1 night in Oct 2023
Response from Management on 8 Oct 2023
Dear Roy,On behalf of the entire hotel team, I want to thank you for sharing a review about your experience with us at the TownePlace Suites in El Centro.It is always encouraging to hear positive feedback from our valued guests. Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

J

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great Place sto stay at!
Stayed 2 nights in Aug 2023
Response from Laura Laredo on 13 Sept 2023
Dear J,We appreciate you taking the time to write a review. I'm happy to hear that you enjoyed your stay.We look forward to having you stay with us again soon.

10/10 Excellent

Cathy

Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2023
Response from Management on 20 Aug 2023
On behalf of the entire hotel team, I want to thank you for sharing your review about your recent stay with us at the TownePlace Suites El Centro.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Sarah

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Laura Laredo on 21 Jul 2023
Dear Sarah,Thank you so much for taking the time to share a review of your recent stay. We are delighted to know you had a great experience. We hope to be able to welcome you again, should your travels bring you back to El Centro, CA.

10/10 Excellent

Cathy

Stayed 1 night in Jun 2023
Response from Management on 2 Jul 2023
Dear Cathy,On behalf of the entire hotel team, I want to thank you for sharing your experience with us at the TownePlace Suites El Centro.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered as well as identifying areas of opportunity, like our Elite appreciation and Design and Decor. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon and provide you with the outstanding customer service you deserve.

2/10 Terrible

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Paid and reserved a studio suite, when I arrived they told me there were no more rooms available, except a handicap room. Later that night I was not able to sleep due to a barbecue grill mounted right outside room window, people kept me up late. Then 6am there is a exit door on other side of bedroom wall, my bed (headboard) shook every time someone exited or entered. There were the same contractors (workers) that were working near bye but staying in the same hotel. After I couldn’t go back to sleep, went to report to the person behind check in counter only to say sorry. Go back to my room 15 minutes some stranger is trying to open my room door. The person was confused. Now 5 hours later at home feeling very sleepy and tired, this was the worse experience at any hotel I have stayed in.
Stayed 1 night in Jun 2023
Response from Management on 6 Jun 2023
Dear Robert,I recognize your time is valuable and appreciate the feedback you have provided.Receiving warm and friendly service from our staff sets the tone for a great stay. This was not your experience, and I sincerely apologize for failing to meet your expectations.I have shared your feedback with the associates, and as a teachable moment, we have discussed our service standards and reviewed improvement opportunities in the service they provide. I am confident that these necessary steps will ensure your experience was an isolated incident.Once again, thank you for taking the time to share your experience. I hope you choose to stay with us again, whenever your travels bring you back to the area.

10/10 Excellent

Lukas

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Friendly and happy staff working hard to make your stay a great experience.
Stayed 4 nights in Mar 2023
Response from Management on 20 Mar 2023
Dear Lukas,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us a the TownePlace Suites El Centro.We are delighted to know you had a great stay. Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

THOMAS

Travelled with group
Liked: Cleanliness, room comfort
Stayed 2 nights in Mar 2023
Response from Management on 14 Mar 2023
Dear Thomas,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us at the TownePlace Suites El Centro.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Cristian

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great stay
Stayed 2 nights in Feb 2023
Response from Management on 22 Feb 2023
Dear Cristian,On behalf of the entire hotel team, I want to thank you for sharing about your current stay with us at the TownePlace Suites El Centro.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.Please let us know if there is anything we can do to make your stay more enjoyable.

8/10 Good

Marina

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Really liked that the rooms are very spacious and I would definitely want to go back. Good spread of breakfast selections. The only problem we came across was at Checkout. The female manager and staff were very unprofessional with their male guests having sexual, vulgar conversations with them. Assuming that we can’t understand them in Spanish or maybe that we wouldn’t care. My husband brought it to her attention and she sucked her teeth in disrespect. He asked for Corporate’s number and she gave him the wrong number of course. Don’t worry I found it Celia. 😉
Stayed 1 night in Jan 2023
Response from Laura Laredo on 11 Feb 2023
Dear Marina,Thank you for taking the time to share your feedback about your experience. We take matters like this very seriously, and we appreciate you bringing it to our attention. I will investigate the matter and make sure that the correct procedures are followed.I hope you choose to stay with us again and give us the opportunity to provide you with the outstanding experience you deserve.

10/10 Excellent

Blake

Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2023
Response from Management on 14 Jan 2023
Dear Blake,On behalf of the entire hotel team, I want to thank you for sharing about your current stay with us at the TownePlace Suites El Centro.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.Please let us know if there is anything we can do to make your stay more enjoyable.

10/10 Excellent

Asencion

Travelled with family
Liked: Room comfort
Stayed 6 nights in Dec 2022
Response from Management on 29 Dec 2022
Dear Ascencion,Thank you for choosing our property during your recent stay in El Centro. We hope to be able to assist you again, should your travels bring you back to El Centro, CA. Regards,

10/10 Excellent

James

Stayed 1 night in Dec 2022
Response from Management on 29 Dec 2022
Dear James,Thank you for choosing our property during your recent stay in El Centro. We hope to be able to assist you again, should your travels bring you back to El Centro, CA. Regards,

10/10 Excellent

Cathy

Stayed 1 night in Dec 2022
Response from Management on 22 Dec 2022
Dear Cathy,Thank you for choosing our property during your recent stay in El Centro. We hope to be able to assist you again, should your travels bring you back to El Centro, CA. Regards,

8/10 Good

Cathy

Liked: Cleanliness, room comfort
Conditions in the room needed some work.
Stayed 1 night in Nov 2022
Response from Management on 4 Dec 2022
Dear Cathy,Thank you for choosing our property during your recent stay in El Centro. We hope to be able to assist you again, should your travels bring you back to El Centro, CA. Regards,

10/10 Excellent

nancy

Travelled with family
Liked: Cleanliness, room comfort
Will return
Beautiful and comfortable
Stayed 2 nights in Nov 2022
Response from Management on 4 Dec 2022
Dear Nancy,Thank you for choosing our property during your recent stay in El Centro. We hope to be able to assist you again, should your travels bring you back to El Centro, CA. Regards,

10/10 Excellent

Joanne

Stayed 1 night in Nov 2022
Response from Management on 20 Nov 2022
Dear Joanne, Thank you for choosing our property during your recent stay in El Centro. We hope to be able to assist you again, should your travels bring you back to El Centro, CA. Regards,

6/10 Okay

Donna

Business traveller
Liked: Cleanliness, room comfort
Stayed 4 nights in Oct 2022
Response from Laura Laredo on 2 Nov 2022
Dear Donna,Thank you so much for taking the time to share your review. We would like to thank you for your preference and hope to have you staying with us again.

10/10 Excellent

Darwin

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
a great experience
Stayed 1 night in Oct 2022
Response from Laura Laredo on 21 Oct 2022
Dear Darwin,Thank you so much for sharing your review, we are delighted to know you had a wonderful stay.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2022
Response from Laura Laredo on 2 Nov 2022
Dear Guest,Thank you for your review, we appreciate your feedback.

4/10 Poor

KENNETH

Business traveller
Disliked: Cleanliness
Stayed 3 nights in Sep 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness
Love this hotel and have been coming for six years. The best hotel in El Centro. The staff is exceptional.
Stayed 1 night in Jul 2022

10/10 Excellent

Sarah G

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Jun 2022

10/10 Excellent

Cathy

Liked: Cleanliness, room comfort
Stayed 1 night in Jun 2022
Response from Laura Laredo on 23 Jun 2022
Dear Cathy, Thank you for taking the time to review our property. We are delighted to know you enjoyed your stay with us. We hope to see you soon in the near future, should your travels bring you back to El Centro. Regards,

8/10 Good

Scott

Business traveller
Liked: Amenities, property conditions & facilities
Nice place was pretty quite would stay there again
Stayed 2 nights in May 2022
Response from Laura Laredo on 6 Jun 2022
Dear Scott, Thank you for your recent review. My staff and I are delighted to know you enjoyed your stay. We are looking forward to have you staying with us in the near future. Regards,