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Reviews of Comfort Inn & Suites El Centro I - 8

2.5 out of 5
Comfort Inn & Suites El Centro I - 8
2354 S 4th St, El Centro, CA

Reviews

8.0

Very good

Rating 10 - Excellent. 198 out of 506 reviews" "
Rating 8 - Good. 165 out of 506 reviews" "
Rating 6 - Okay. 85 out of 506 reviews" "
Rating 4 - Poor. 37 out of 506 reviews" "
Rating 2 - Terrible. 21 out of 506 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Kari

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hard to find driveway-not marked
Stayed 1 night in Apr 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought the breakfast was pretty good
Stayed 7 nights in Mar 2024

6/10 Okay

Robb

Business traveller
Disliked: Amenities
Stayed 1 night in Jan 2024

10/10 Excellent

Milton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
acojedora
confortable y la habitacion muy limpia
Stayed 1 night in Dec 2023

10/10 Excellent

Christian

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Overall a pleasant stay.
I stay here at least once a month and this was the first time that I was not to satisfied with the person at the front desk. I have always received awesome customer service at this location.
Stayed 1 night in Dec 2023

6/10 Okay

Adam

Disliked: Amenities
Hhj
Stayed 1 night in Dec 2023

8/10 Good

Robert

Business traveller
Stayed 2 nights in Dec 2023

6/10 Okay

Jose Antonio

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Doug

Stayed 2 nights in Dec 2023

10/10 Excellent

Judy

Stayed 1 night in Dec 2023

8/10 Good

Caroline

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location right off of the freeway, and pet friendly.
Stayed 2 nights in Nov 2023

6/10 Okay

AHSLY

Stayed 1 night in Nov 2023

2/10 Terrible

joshman

Business traveller
Disliked: Cleanliness, staff & service, amenities
I stayed here from Friday to Saturday - In the room there is a sign stating that linens and towels will be changed every 3 days which is understandable. The Monday afternoon I came back to the room and nothing was clean, I called the front desk to ask for housekeeping to come clean linens and take out trash but they said housekeeping was gone for the day which is totally understandable. The next day in the morning I asked the receptionist to have housekeeping clean the room and they took down my room info and said it would be done - at the end of the day I came back only to see nothing had changed. This carried on right until my checkout after 8 nights - every time it was a new receptionist. They either had me fill out a housekeeping request card, blame the previous receptionist or write down my associates and my room info on a paper but nothing ever happened. Overall I would recommend if cleanliness is important to you then pay a little extra and go to a slightly more well managed place. Best of luck y’all
Stayed 8 nights in Oct 2023

10/10 Excellent

Javier

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 thumbs up!
Great experience, very clean, excellent staff, good breakfast, will return.
Stayed 2 nights in Oct 2023

10/10 Excellent

Ruben

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hair drier didn’t work, good think I brought my own
Stayed 1 night in Oct 2023

10/10 Excellent

Christian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business
My stay here was great!
Stayed 1 night in Oct 2023

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

4/10 Poor

Angela

Disliked: Cleanliness, amenities, property conditions & facilities
Would not recommend staying at this facility. The room was not cleaned properly, mold in the shower and urine surround the toilet and an empty beer holder left in the fridge.
Stayed 1 night in Oct 2023

10/10 Excellent

Adalia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The clerk Lyssa was wonderful she made sure we had a great stay!
Stayed 2 nights in Sep 2023

8/10 Good

Ashley

Stayed 1 night in Sep 2023

8/10 Good

Wilfred

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

8/10 Good

Robert

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from General Manager on 3 Sept 2023
Thanks for your review. We hope to see you again soon!

10/10 Excellent

Louie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

2/10 Terrible

James

Disliked: Staff & service
Stayed 1 night in Aug 2023
Response from General Manager on 16 Aug 2023
Dear Guest,Thanks for leaving your response. We are sorry you did not fully enjoy your stay. We hope you let us try to show you a better stay next time.

4/10 Poor

Marcos

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Dirty walls, carpet, lobby. Damaged furniture in the room
Stayed 1 night in Jul 2023
Response from General Manager on 16 Aug 2023
Dear Guest,Thanks for leaving us your review. We are sorry you did not fully enjoy your stay. We will address your concerns and we hope you stay with us again so we can show you a better stay.

8/10 Good

Adriana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The front desk gal was very nice and helpful at all times! We had a smooth and quiet stay!
Stayed 2 nights in Jun 2023
Response from Guest Service on 18 Jul 2023
Dear Guest,Thanks for leaving us your feedback. We strive on giving the best customer service. We hope to see you again!

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay, had a good breakfast set up. Will stay again next time we come through.
Response from General Manager on 18 Jul 2023
Dear Guest,Thanks for your review. We appreciate the kind words. We hope to see you again soon!

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front Desk
Front desk people are always nice to me.
Stayed 2 nights in May 2023
Response from General Manager on 7 Jun 2023
Dear Guest,Thanks for your review. We are happy to hear you enjoyed your stay. Our team prides itself on customer service. We hope to see you again soon!

8/10 Good

joseph

Stayed 1 night in May 2023
Response from General Manager on 7 Jun 2023
Thanks for leaving your review. We hope to see you again soon!

10/10 Excellent

Pedro

Liked: Room comfort
Stayed 1 night in May 2023
Response from General Manager on 7 Jun 2023
Dear Guest,Thanks for leaving us your review. We hope to see you again on your next travels.

6/10 Okay

Dan

Business traveller
No house keeping service unless requested not informed of this during check in
Stayed 1 night in Apr 2023
Response from General Manager on 3 May 2023
Dear Guest,Thanks for your review. I am sorry they did not inform you of the housekeeping. We hope to see you again soon!

8/10 Good

Roberto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything is good, clean & comfort just some issues with the shower very slow water
Stayed 1 night in Apr 2023
Response from General Manager on 3 May 2023
Dear Guest,Thanks for your feedback. Sorry about the shower pressure. We hope to see you again soon!

10/10 Excellent

Joyce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from General Manager on 3 May 2023
Thanks for you review!

8/10 Good

Gloria, Marysville

Travelled with family
Liked: Cleanliness, staff & service, amenities
Bed was very comfortable and room was clean.
Stayed 1 night in Mar 2023
Response from General Manager on 3 May 2023
Dear Guest,Thanks for you review. We hope to see you again soon!

6/10 Okay

Michele

Travelled with family
Liked: Cleanliness, staff & service
I did not get AARP or AAA discount
Stayed 2 nights in Mar 2023
Response from General Manager on 3 May 2023
Dear Guest,Thanks for your review. It is easier to give a AAA discount when you don't go through a 3rd party. We hope to see you again soon!!

4/10 Poor

Lydia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2023
Response from General Manager on 3 May 2023
Thanks for your review.

10/10 Excellent

Christian

Stayed 1 night in Mar 2023
Response from General Manager on 3 May 2023
Thanks for your review. We hope to see you again soon!

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from General Manager on 4 Mar 2023
Thanks for leaving us your feedback. Hope to see you again soon!

6/10 Okay

Brad

Liked: Cleanliness, staff & service

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night motorcycle trip
A great one night stay. I was surprised and happy at how quiet it was for a holiday weekend stay. Everything was great apart from the jacuzzi that was only luke warm. No big deal tho as I enjoyed everything else including a hot breakfast.
Stayed 1 night in Feb 2023
Response from General Manager on 4 Mar 2023
Dear Guest,Thanks for your review. We hope to see you again on your next motorcycle trip.

10/10 Excellent

maria

Stayed 1 night in Feb 2023

10/10 Excellent

carol, Carlsbad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Feb 2023
Response from General Manager on 4 Mar 2023
Thanks for leaving us your feedback. We hope to see you again soon!

2/10 Terrible

richard

Stayed 2 nights in Jan 2023

10/10 Excellent

Maria A

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It,s a nice place.
Response from General Manager on 8 Feb 2023
Thanks for leaving us your review. We are happy to hear you enjoyed your stay. We hope to see you again soon!

6/10 Okay

Dora

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
The soap and shampoo conditioner were a joke!
Response from General Manager on 2 Jan 2023
Dear Guest,Thanks for your review. I am sorry you did not approve our shampoo and conditioner. We hope you will stay with us again in the future.

10/10 Excellent

Angela, San Diego

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed overnight to attend a Christmas party. Lisa at the front desk was so welcoming and lovely. She was even lovely to our pup who we were traveling with, which nowadays you don’t get too much of at hotels. The room was spacious and had everything we could ask for. This will be our go to place to stay anytime we’re in El Centro. An extra thanks to Lisa for her customer service and friendliness.
Response from General Manager on 5 Dec 2022
Dear Guest,Thanks for your feedback. We are happy to hear you enjoyed your stay. Our staff prides themselves on customer service. We hope to see you again soon!

10/10 Excellent

Christian

Stayed 1 night in Nov 2022
Response from General Manager on 5 Dec 2022
Dear Guest,Thanks for your feedback. See you again soon!

10/10 Excellent

Joseph

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The staff are the best!👍🌞❤️
Stayed 1 night in Nov 2022
Response from General Manager on 19 Nov 2022
Dear Guest,Thanks for leaving us your review. We hope to see you again soon!

6/10 Okay

Maria

Travelled with partner
The elevator did not work, we had to take the stairs to the third floor along with our luggage. No hotel employee available to assist or to report that the elevator was not working. The room had an extremely strong cigarette smell. The hotel stated it was a non-smoking room.
Stayed 1 night in Oct 2022
Response from General Manager on 19 Nov 2022
Dear Guest,Thanks for your feedback. We are sorry about your stay. We hope you will stay with us again so we can show you a better stay.