Beach Hotels & Resorts in El Arenal from NZ$72

"I have stayed a number of times in this hotel and really like the vibe here but this time it was not so good. It got off to a bad start when receptionist said they do not recognise Hotels.com (Expedia) Gold VIP members, even though it states very clearly on Hotels.com that they do!! Even when I tried to show them this they said they do not work with Hotels.com Gold / VIP. Very frustrating start to the visit (I do think Hotels.com / Expedia also need to communicate better with their hotels that if they give them this status that they need to notify ALL their staff - but even when I was leaving, another staff member still told me they do not have any Gold / VIP arrangement with Hotels.com / Expedia, when I was just trying to give feedback before I left. He said there was no point asking to see the manager as he also will not know!!). As always, it was nice around the pool and I was really lucky with unexpected sunny weather. Room very clean, as always, bed comfortable and breakfast generous and fresh. However, as always, the coffee in the bar / terrace is terrible, the windows on the street side are filthy and now they are also charging to use the tiny sauna and plunge pool! Drinks service around the pool was also slower this year, even though it was not as busy as I've seen it before. There was also a bad smell in the elevators. I've always rated it five out of five on every previous visit, but this year just not so good, sadly, but would still recommend overall. "

"We had a lovely week at Leonardo Royal. The location and views were lovely, especially from the sea view rooms. The all inclusive buffet was generous and we never had to queue for tables. Santiago, our waiter, was always helpful and truly the best. The service at the pool bar is slow. "

"Highly recommend the parking pass. The hotel was clean and views were impeccable. "

"Air conditioning was not effective "

"Hotel was easy to find and close to many shops and restaurants right by the beach. The staff were very friendly and welcoming. The self service check in was very quick and easy to use. The rooms were clean, brunch had a good variety including things for picky eaters. The only downside was the lifts were quite slow and the room doors were very noisy however we had a great stay and look forward to staying in a tent hotel again in the near future. "

"Did not like the buffet dinner, lot of food but poor quality and expensive the breakfast was excellent by the way."

"This hotel exceeded our expectations! It was absolutely stunning and the staff was so courteous and went above and beyond for us. Jous was one of the friendliest staff members who truly showed us incredible hospitality and we would recommend this hotel to anyone! Breakfast was delicious, room was clean, and the views were unbeatable. "

"We throughly enjoyed our five nights at this hotel. A lovely clean hotel with great staff. When you walk in reception not only are you greeted with a smile and a welcome, but you also get a great smell, I don’t know how they do it, but it smells devine permanently. Our room was kept clean and the balcony has comfortable chairs. A bit weird, is the provision of a kettle and a fridge but no cups and provisions. The bar happily provides cups and spoons etc and so we went to the local supermarket for teabags and milk. The bar staff deserve a special shout out, they weren’t kept extremely busy given the time of year and the fact that most guests are out cycling and sailing but were friendly and polite and we had service with a smile every time."

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