Exterior

Reviews of Hampton Inn by Hilton Edmonton/Sherwood Park

3 out of 5
Hampton Inn by Hilton Edmonton/Sherwood Park
950 Emerald Drive, Sherwood Park, AB

Reviews

9.2

Wonderful

Rating 10 - Excellent. 537 out of 790 reviews" "
Rating 8 - Good. 205 out of 790 reviews" "
Rating 6 - Okay. 27 out of 790 reviews" "
Rating 4 - Poor. 14 out of 790 reviews" "
Rating 2 - Terrible. 7 out of 790 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

JAMES

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well appointed
Stayed 1 night in May 2024

10/10 Excellent

ems

Liked: Cleanliness, staff & service, property conditions & facilities
Very quiet hotel and a nice area to go for a walk nearby
Stayed 1 night in May 2024

10/10 Excellent

Roy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a very nice place to stay
Stayed 1 night in May 2024

10/10 Excellent

RUN-FENG, HERITAGE POINTE

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New hotel!
Stayed 1 night in May 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Great place for a good night’s sleep
Stayed 1 night in May 2024

10/10 Excellent

Vincent

Stayed 2 nights in Apr 2024

10/10 Excellent

Lana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice quiet hotel. Hot tub was a bonus
Stayed 2 nights in Apr 2024
Response from Victoria Doucette, Front Office Manager on 3 May 2024
Thank you Lana for your review. We are happy to hear that you found the hotel quiet and enjoyed the hot tub. We trust you had a chance to enjoy the hot breakfast buffet? The make-it fresh waffle bar is popular with many. The eggs, meat and potatoes provide a great way to start the day. Fresh fruit and yogurt provide balance to the meal. We appreciate you choosing Hampton Inn Sherwood Park and look forward to seeing you again soon!

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities
It was great.
Stayed 1 night in Apr 2024
Response from Victoria Doucette, Front Office Manager on 3 May 2024
Thank you for your review. We strive to offer all guests a quick easy check in, clean comfortable guest room and a relaxing atmosphere. The saltwater pool and whirlpool are a great way to relax after a day of meetings or travel. The hot breakfast offers a variety of cereals, make it fresh waffle bar and hot food (eggs, meat and potatoes), something for everyone. The hotel is located near Highway 16, providing ease for getting in and out of the city. A variety of restaurants, shops and walking paths are located near the hotel. We appreciate you choosing Hampton Inn by Hilton Edmonton/Sherwood Park and hope to see you again soon.

10/10 Excellent

Rosella

Stayed 3 nights in Mar 2024

4/10 Poor

Devin

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Second time at this location however we arrived 45 minutes early for check in and was charged an extra $15 for early check in. I’ve never been charged for an early check in so was somewhat surprised about this, especially when the room is ready and we were only less than an hour early.
Stayed 1 night in Mar 2024
Response from Dave on 25 Mar 2024
Thank you so much for your feedback. Hotel check-in is at 4 PM, this guest arrived at 1:15 PM. Our Front Desk Agents may grant up to a 2 hour early arrival at no charge subject to room availability.

10/10 Excellent

Daryl

Good
Stayed 1 night in Mar 2024
Response from Victoria Doucette, Front Office Manager on 19 Mar 2024
Thank you Daryl for your review. We appreciate your business and hope to see you again soon.

8/10 Good

jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities
out of control children.
Stayed 1 night in Mar 2024
Response from Victoria Doucette, Front Office Manager on 19 Mar 2024
Thank you for your review, we appreciate your feedback.At the Hampton Inn Edmonton/Sherwood Park we make every effort to deliver the very best service and hospitality to each of our guests.Our staff are trained on how to manage situations whereby the actions of other guests/rooms are impacting others in a negative manner – we assure you we take every step to minimize this impact.We hope to have you return to experience a more positive stay in the future.

8/10 Good

Dianne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean. Nice hotel - up to date.
Stayed 1 night in Feb 2024

8/10 Good

Kirkland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
We definitely enjoyed our stay. ALL of the staff we had encountered were super friendly! Check in was very easy and quick. They give you a number that you can text for the front desk, so if you have any questions or need anything it's convenient. The rooms were clean and modern, the pool was clean as well. Breakfast was good, staff were ontop of all the food and everything was always full. (they also have the best waffle batter out of any hotel I've ever been to) The only critiques I would have are; the black outlets with the USBs on the side of the nightstand and tv stand are GARBAGE, they are very loose and do not hold a cord in. We had blown a breaker in our first room trying to plug a phone charger in (staff transferred us rooms and were very helpful with that) the second room we were in the plugs were just as bad. So we just stuck to using the outlets on the walls. Second critique is the in room coffee pot is in a very odd location, it is almost on the floor under the tv... Haven't seen that before but I'd assume that's probably one of dirtiest places to put it. Just seemed a little odd. Overall 4.8/5! Definitely coming back.
Stayed 3 nights in Feb 2024

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Justin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Standard Stay
Just a good stay. Pool and hot tub are good and breakfast was standard. Hotel room was nice and clean.
Stayed 1 night in Jan 2024
Response from Victoria Doucette, Front Office Manager on 6 Feb 2024
Thank you for your review. We strive to offer all guests a quick easy check in, clean comfortable guest room and a relaxing atmosphere. The saltwater pool and whirlpool are a great way to relax after a day of meetings or travel. The hot breakfast offers a variety of cereals, make it fresh waffle bar and hot food (eggs, meat and potatoes), something for everyone. The hotel is located near Highway 16, providing ease for getting in and out of the city. A variety of restaurants, shops and walking paths are located near the hotel. We appreciate you choosing Hampton Inn by Hilton Edmonton/Sherwood Park and hope to see you again soon.

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
The only thing I didn’t like is I have a bad back so mattress was not the best for me
Stayed 1 night in Jan 2024
Response from Victoria Doucette, Front Office Manager on 6 Feb 2024
Thank you for taking the time to write a review. I am sorry that you did not find the bed comfortable. We will have maintenance look into the beds to ensure they are on the frames correctly and have been rotated accordingly. Next time, please let us know so we can try to find you a bed that is more suitable. We hope to see you again soon.

10/10 Excellent

Jashanbir Singh

Stayed 1 night in Jan 2024

10/10 Excellent

Greg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay while visiting the Edmonton area.

10/10 Excellent

Glen

Liked: Cleanliness, staff & service, property conditions & facilities
Large room excellent breakfast great service
Stayed 1 night in Jan 2024

10/10 Excellent

Cheryl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here while visiting family in Edmonton. Staff were helpful, friendly and professional. Questions were answered promptly and satisfactorily. We’ve stayed here previously and will continue to stay here in the future as the property is convenient and suitable for our needs.
Stayed 6 nights in Dec 2023

10/10 Excellent

Fred

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Richard Van

Stayed 1 night in Jan 2024

10/10 Excellent

Wayne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Always very clean , excellent breakfast. Easy to get to from hwy 16 with Emerald hills shopping nearby. Staff very friendly and helpful
Stayed 1 night in Dec 2023

10/10 Excellent

Chad, Sherwood Park

Stayed 1 night in Dec 2023

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Super quiet
Stayed 1 night in Dec 2023
Response from Victoria Doucette, Front Office Manager on 6 Feb 2024
Thank you for your review and mentioning that you found the hotel beautiful and quiet. We strive to offer all guests a quick easy check in, clean comfortable guest room and a relaxing atmosphere. The saltwater pool and whirlpool are a great way to relax after a day of meetings or travel. The hot breakfast offers a variety of cereals, make it fresh waffle bar and hot food (eggs, meat and potatoes), something for everyone. The hotel is located near Highway 16, providing ease for getting in and out of the city. A variety of restaurants, shops and walking paths are located near the hotel. We appreciate you choosing Hampton Inn by Hilton Edmonton/Sherwood Park and hope to see you again soon.

10/10 Excellent

Rishad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was nice and quiet. Liked it. Will recommend to others as well as will come back to stay again
Stayed 2 nights in Dec 2023

10/10 Excellent

Glen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice large room, very clean and excellent staff.
Stayed 1 night in Dec 2023

10/10 Excellent

Les

Our second stay at this facility and we continue to be very pleased with our experience overall. Very nice staff, clean and spacious rooms with all amenities you need close by. Breakfast is great! Dog friendly is a major plus for us.
Stayed 2 nights in Dec 2023

10/10 Excellent

Ryan

Stayed 1 night in Dec 2023

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very very nice. Cleanest hotel we gave stayed in since before covid. Good experience.
Stayed 1 night in Dec 2023

8/10 Good

Sheila

Stayed 1 night in Dec 2023

10/10 Excellent

Chad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean hotel and a good breakfast
Stayed 4 nights in Nov 2023

10/10 Excellent

Saxon

Stayed 1 night in Dec 2023

10/10 Excellent

Brianna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was located in a great spot for what we needed. The room was clean. Thr breakfast was good. The staff was friendly. We had a great stay.
Stayed 2 nights in Nov 2023

6/10 Okay

Robert

Business traveller
Liked: Cleanliness, staff & service, amenities
Average stay
Stayed 3 nights in Nov 2023
Response from Victoria Doucette on 28 Nov 2023
Thank you so much for staying with us and providing valuable review feedback.We strive to be better than average and are disappointed to hear that you had an average experience. .We strive to offer all guests a quick easy check in, clean comfortable guest room and a relaxing atmosphere. Our On The House breakfast offers a variety of hot items, cereals and fruit. We hope that you will stay with us again and have a better than average experience.

4/10 Poor

Lorraine

Stayed 1 night in Nov 2023

10/10 Excellent

Alan

Stayed 1 night in Nov 2023

10/10 Excellent

Kristin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly staff, close to everything
Stayed 1 night in Nov 2023

10/10 Excellent

Corey

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great as always!
Stayed 1 night in Nov 2023

10/10 Excellent

Tyson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Tyler

Stayed 1 night in Oct 2023

10/10 Excellent

Ernest

Stayed 1 night in Oct 2023

10/10 Excellent

Debbie

Travelled with partner
Great hotel, have stayed many times, staff are friendly, good breakfast, very clean building.
Stayed 1 night in Oct 2023

10/10 Excellent

Dany

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Polite staff.
The hotel was very clean and great decor. Front desk staff was very pleasant to speak to. Breakfast are was ample and great variety of foods.
Stayed 1 night in Oct 2023

8/10 Good

Joselyn

Stayed 1 night in Oct 2023

10/10 Excellent

Theodore, Shaunavon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The walking trail around the lake behind the hotel is a nice little walk after a long day of driving!
Stayed 1 night in Oct 2023

10/10 Excellent

Charles

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No recycle bins. All other hotels we stayed in Canada had recycle bins.
Stayed 3 nights in Oct 2023

8/10 Good

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

10/10 Excellent

Nick and Liz

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable & friendly. Would definitely stay again
Stayed 1 night in Oct 2023