Hello Lacey,We deeply apologize for the issue on linen. We are investigating on this issue and will act accordingly so this does not happen again. The same with your request of not having anyone go to your room. I'm just wondering if you were able to place the DND sign on your door? And we've also addressed the folio at check out. Again, we apologize for those issues. We would like to offer you a complimentary room upgrade on your next visit, upon availability. Please let our front desk know when you have decided on the dates so we can check the availability for you. Sincerely,Yogi SD - Duty Manager

Hello Jason,Thank you for choosing our hotel. We are glad that you enjoyed your stay with us. We appreciate your feedback. We look forward to seeing you again.Sincerely,Yogi SD - Duty Manager

Hello Curtis,We are grateful for your feedback. We are glad that you keep on staying in our hotel when there's an Oilers game, we appreciate it. We hope you already booked for Saturday, May 18th!Sincerely,Yogi SD - Duty Manager

Hello Keaton,Thank you for choosing our hotel. We are glad that you had a memorable customer service at our hotel. If the coffee will be coming from the restaurant then there is a charge, however we send Starbucks coffee packs in the room complimentary.Sincerely,Yogi SD - Duty Manager

Hello Marcel,Thank you very much for sharing some of your experiences. We appreciate it. We apologize that we did not have elevator in the parkade. We hope to welcome you again!Sincerely,Yogi SD - Duty Manager

Hello Christopher,Thank you for choosing our hotel. We are glad that you enjoyed your stay with us. Our ambassadors strive hard to provide great service to our guests every day. We look forward to your next visit.Sincerely,Yogi SD - Duty Manager

Hello Jia Fu,Thank you for choosing our hotel. We are indeed walkable to all areas of interest, like restaurants, shops, Rogers Place, etc. We look forward to your next visit.Sincerely,Yogi SD - Duty Manager

Hello Zhirui,Thank you very much for your feedback. We have addressed the drain issue. Thank you for letting us know and we apologize for it. We hope to welcome you again soon.Sincerely,Yogi SD - Duty Manager

Hello Theunis,Thank you for staying with us. We apologize if there was some delay at check in. We will be using a new software in a couple of months which offers options that will reduce delay at check in. With regards to credit card during arrival, we have a strict policy on entering the PIN, no tapping. We apologize if this caused inconvenience to you.Sincerely,Yogi SD - Duty Manager

Hello Lynn,Thank you for staying with us. We appreciate your feedback. We are glad that you enjoyed your stay in our hotel. We hope to see you again soon.Sincerely,Yogi SD - Duty Manager

Hello Vijay,We apologize if you were inconvenienced with the noise from the street. I would not agree that our area is unsafe. We are located in downtown, there is always good and not so good just like in other city's downtown core. We apologize if the vending machine did not work when you tried to purchase water. We have addressed this with our contractor. Our front desk staff can not fix the vending machine. As you said, they sent you complimentary water bottles, which is an excellent service. Thank you for your feedback and we wish you well.Sincerely,Yogi SD - Duty Manager

Hello Ethan,Thank you very much for choosing our hotel. We are indeed close to everything of interest, from restaurants, shops, Rogers Place, etc. We hope to welcome you soon.Sincerely,Yogi SD - Duty Manager

Hello Savannah,Thank you very much for staying with us. We are glad that you had a good time and enjoyed playing the piano. We appreciate your feedback. Please do visit us again.Sincerely,Yogi SD - Duty Manager

Hello Dennis,Parking is not a hidden charge. We sent a text message to you on April 14th about parking charge of 25++ if you decide to park with us, among other details. We want efficient arrival of our guests so we provide all necessary information to everyone. There is no free parking in downtown and we have the most reasonable parking rate compared to other downtown hotels.Sincerely,Yogi SD - Duty Manager

Hello Anna,Thank you for staying with us. We appreciate your feedback. We always encourage our guests to let us know if there is something that they're not happy about, like if there is noise around you, please call our front desk so we can send Security to take care of the noise issue. We'd like all our guests to have a good rest while in our hotel. We hope to welcome you back soon.SincerelyYogi SD - Duty Manager

Hello Jamie,We apologize for the inconvenience with the noise from the connecting room. Despite this, we still hope you will consider staying with us again in a room not connected to another room.Sincerely,Yogi SD - Duty Manager

Hello Colby,We are grateful for your feedback and thank you very much for staying in our hotel. We are glad that you enjoyed your time with us. We deeply apologize for the hair on the floor. We will address this with our Housekeeping team. It takes some time for some guests to get used to our TOTO electric bidet. We hope to welcome you again.Sincerely,Yogi SD - Duty Manager

Hello Sarah,Thank you for staying with us. We appreciate your feedback. We apologize if the pool water looked cloudy. We will address this with our Maintenance team. Thank you for letting us know. I would suggest if there is something that you're not happy about in our hotel, to please let us know right away so we can fix the issue right then and there.Sincerely,Yogi SD - Duty Manager

Hello Mark,Thank you for choosing our hotel. We are indeed close to everything - Rogers Place, restaurants, shops and places of interests. We look forward to welcoming you again.Sincerely,Yogi SD - Duty Manager

Hello David,We are grateful for the 5-star rating! We are glad that you enjoyed your time with us. We hope to welcome you back.Sincerely,Yogi SD - Duty Manager

Hello Patricia,We would like to know what happened during your stay so we can make things right for you and make necessary changes with our operation. Please reach out to our Front Desk and I will connect with you as soon as possible. Sincerely,Yogi SD - Duty Manager

Hello Matt,Thank you very much for considering us as your go-to accommodation for Oilers games. Truly appreciate it. See you in the playoff!Sincerely,Yogi SD - Duty Manager

Hello Michelle,We are grateful for your appreciation of our ambassadors. They work so hard to ensure our guests are happy and comfortable. Please come and visit us again next time.Sincerely,Yogi SD - Duty Manager

Hello Calvin,Thank you for choosing our hotel. We appreciate your feedback. We look froward to your next visit.Sincerely,Yogi SD - Duty Manager

Hello Barry,Thank you for choosing our hotel. Homelessness and city construction is something that we have no control over. We hope the government can do something to put an end to the problem of homelessness. Wea re glad that you appreciate our TOTO bidet. We hope to welcome you again.Sincerely,Yogi SD - Duty Manager

Hello Yssra,Thank you for staying with us. We are working on what can be done to the pool area to improve it. Thank you for your feedback.Sincerely,Yogi SD - Duty Manager

Hello Jocelyn,With regards to the parking, front desk was waiting for the parking receipt (outside meter) so we can refund a night of parking charged to your room. We apologize about the pillow and blanket, we will investigate and address this accordingly. We also apologize about the hot tub, it was something that we did not expect to happen. We have addressed it as soon as we know the issue. We apologize about the noise. We would like to offer you a complimentary upgrade to a suite on your next visit. We hope you can give us another chance to make it right for you. Please connect with me when you have decided on your dates to come visit, so I can check the availability for you. Sincerely,Yogi SD - Duty Manager

Hello Kristine,We deeply apologize if the pool area was not as clean as expected. We will address this with our Housekeeping team. There will be a discussion about areas to improve on both Culinary and Food and Beverage departments. Thank you very much for your feedback and again, our apologies. We would like to offer you a complimentary room upgrade on next visit upon availability. Kindly let me know when you have decided on the dates so I can check the availability for you. SincerelyYogi SD - Duty Manager

Hello Stacey,We appreciate your feedback. We are happy that you love our property. We apologize about the wait at check in when there are events like game night or concert at Rogers Place. We look forward to welcoming you again.Sincerely,Yogi SD - Duty Manager

Hello Chloe Ann,Wow, thank you for an amazing feedback! Please visit us again. We are glad that we met your expectations.Sincerely,Yogi SD - Duty Manager

Hello Kathleen,We are happy to hear that you had a great stay. Thank you very much for choosing our hotel. We look froward to your next visit.Sincerely,Yogi SD - Duty Manager

Hello Lise,Thank you very much for staying with us. We appreciate your feedback. Our ambassadors strive hard to ensure our guests are satisfied and happy. We look forward to seeing you again.Sincerely,Yogi SD - Duty Manager

Hello Dalyce,We would like to know what happened so we can make the necessary adjustments to our processes and make it right for you as well. Please reach out to our front desk and I will connect with you as soon as possible.Sincerely,Yogi SD - Duty Manager

Hello Idris,We are grateful for your feedback. We are glad that you had a great stay. We can't wait to welcome you back.Sincerely,Yogi SD - Duty Manager

Hello Gordon,Thank you for staying with us. We appreciate the 5-star rating. We are happy that you enjoyed your time in our hotel. Please do visit us again.Sincerely,Yogi SD - Duty Manager

Hello Eduardo,We deeply apologize again that you were not able to find parking. When there is a game or concert, parking can be a challenge in downtown. Sincerely,Yogi SD - Duty Manager

Hello Jiami,Having only scored 3 out of 5 seems like we were not to meet some of your expectations. We would like to know what happened so we can make things right or better for you. At the same time, make changes with our processes, as necessary. Kindly reach our to our front desk and I will connect with you as soon as possible.SincerelyYogi SD - Duty Manager

Hello Adeniyi,Thank you very much for choosing our hotel. We appreciate the 5-star rating. Please share some details of your stay on your next visit.Sincerely,Yogi SD - Duty Manager

Hello Kevin,Thank you for staying with us. We are glad that we seemed to have met all of your expectations. We hope to welcome you back.Sincerely,Yogi SD - Duty Manager

Hello Clinton,Thank you very much for choosing our hotel. Yes, our location is close to everything of interest. We are grateful for your recommendation. We look forward to your next visit.Sincerely,Yogi SD - Duty Manager

Hello Sara,Thank you very much for staying in our hotel. We are glad that you enjoyed your stay with us. Our ambassadors strive hard to ensure our guests are happy and comfortable.Sincerely,Yogi SD - Duty Manager

Hello Lorraine,Thank you for staying with us. We apologize for the inconvenience the construction has caused you. Sincerely,Yogi SD - Duty Manager

Hello Cara,Thank you very much for choosing our hotel. We are glad that you enjoyed your stay with us. We appreciate your feedback about our ambassadors. We hope to welcome you back.Sincerely,Yogi SD - Duty Manager

Hello Hannan,Thank you for staying with us. We apologize for the inconvenience it has caused you. Sincerely,Yogi SD - Duty Manager

Hello Courtney,Thank you for choosing our hotel. We appreciate the 5-star rating. We are glad that you enjoyed your stay with us. On your next visit, kindly share some of your experiences in our hotel. We love to hear from our guests!Sincerely,Yogi SD - Duty Manager

Hello Shane,Thank you for choosing our hotel. We are glad that you had a good time. We would love to hear some of your experiences in our hotel. We look forward to your next visit.Sincerely,Yogi SD - Duty Manager

Hello Tim,105 street where we are located is not totally blocked. From Jasper Avenue, 105 street is completely open to our hotel, past our hotel is where they blocked the road. In fact, from 102 Ave, one lane on 105 street is open going to Jasper Ave. With regards to parking, there is no free parking in downtown. We have the most reasonable parking rate, other hotels in downtown charge 30-35/night. Sincerely,Yogi SD - Duty Manager

Hello L.,Thank you for staying with us. On your next visit, if you find the room dry, please let front desk now so we can send you a humidifier, if available.Sincerely,Yogi SD - Duty Manager

Hello Cory,Thank you very much for staying in our hotel. We are glad that you find your stay great overall. We look forward to welcoming you back.Sincerely,Yogi SD - Duty Manager