- Liked: Cleanliness, amenities, property conditions & facilities
Our stay here was overall good - it's very convenient to the Royal Mile and all other Edinburgh sites, and the Victoria Street area overall is very cute. It was great that the hotel provided in-room coffee and tea. The layout of this hotel though was interesting - it's like a maze and we got lost every time we tried to find our room. There also is no lift going to most rooms so being on a high floor was tiring! We checked in very late at night and the guy at the front desk took 10 minutes to come out and check us in, and to be honest he acted like he was drunk or something! He didn't tell us that the hotel was basically a maze and we wandered around for about 15 minutes trying to find our room before going back downstairs to find him. He then begrudgingly took us to our room, which we never would have found on our own. At 3 in the morning we did not appreciate this! Overall the customer service could be improved upon.