Standard Room, 2 Queen Beds, Non Smoking
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Reviews of Comfort Inn & Suites Cambridge

2.5 out of 5
Comfort Inn & Suites Cambridge
2936 Ocean Gtwy, Cambridge, MD

Reviews

8.2

Very good

Rating 10 - Excellent. 273 out of 636 reviews" "
Rating 8 - Good. 203 out of 636 reviews" "
Rating 6 - Okay. 84 out of 636 reviews" "
Rating 4 - Poor. 46 out of 636 reviews" "
Rating 2 - Terrible. 30 out of 636 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Laveen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Robert D

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 2 nights in May 2024

8/10 Good

Tovia

Business traveller, Travelled with pets
Disliked: Amenities
It was fine. I would stay again.
Stayed 2 nights in May 2024

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and friendly staff. Hotel entrance can be bit tricky depending which direction you come from.
Stayed 1 night in May 2024

10/10 Excellent

James

Quiet, clean, safe. Will stay here again! Great front desk service.
Stayed 1 night in Apr 2024
Response from Management on 25 Apr 2024
Dear James, Thank you for kind words. We hope to see you again soon.

8/10 Good

Kristin

Business traveller
Liked: Cleanliness, staff & service, amenities
The staff are friendly and cleaning service does great. The problem: the walls are so thin I could hear conversations, TV and snoring!
Stayed 3 nights in Apr 2024
Response from Management on 25 Apr 2024
Dear Kristin, Thank you for sharing your stay. Thank you for your kind words concerning the staff. I will be sharing with our staff. We hope to see you again soon.

10/10 Excellent

Nia

Stayed 1 night in Apr 2024

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Apr 2024
Response from Management on 25 Apr 2024
Thank you for sharing your stay

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable bed!
Stayed 1 night in Apr 2024
Response from Management on 25 Apr 2024
Dear Maria, We are glad that you found the bed to be comfortable and got a great nights sleep. We look forward to seeing you again in the future.

8/10 Good

Roy

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Garbage in the hallway in front of our room.
Stayed 1 night in Apr 2024
Response from Management on 25 Apr 2024
Dear Roy, Thank you sharing your stay. I will be sharing your review with the staff so that we make sure that our guests dont experience this.

10/10 Excellent

Robert D

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the staff there always friendly
Stayed 2 nights in Mar 2024
Response from Management on 25 Apr 2024
Thank you for the kind words about the stay. I am lucky to have a great team . We strive to make sure that each guest enjoys their stay.

8/10 Good

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities
Good value, clean and comfortable room
Stayed 1 night in Mar 2024
Response from Management on 25 Apr 2024
Thank you sharing your stay . We are happy to hear that you enjoyed yourself. We will be sharing your review with the staff

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was professionally done.
Stayed 1 night in Mar 2024
Response from Management on 25 Apr 2024
Dear David, Thank you for sharing your stay

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Just needed a clean, safe place to sleep and this fit the bill!
Stayed 1 night in Feb 2024
Response from Management on 28 Feb 2024
Thank you for sharing your stay.

10/10 Excellent

Robert D

Liked: Staff & service, amenities, property conditions & facilities
Everything was great and staff was nice.
Stayed 3 nights in Feb 2024
Response from Management on 28 Feb 2024
Thank you for sharing your stay. We are happy to hear that you enjoyed your stay. We hope to see you again.

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and clean hotel
Stayed 1 night in Feb 2024
Response from Management on 28 Feb 2024
Dear Deborah, Thank you for sharing your stay. We hope to see you again in the future.

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay clean and comfortable
Clean and comfortable gray atmosphere
Stayed 3 nights in Jan 2024
Response from Management on 11 Feb 2024
Dear Sharon, Thank you for taking the time to share your stay with us. We are happy to hear that you enjoyed your stay with us. We hope to see you in the future.

8/10 Good

Danielle

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2023
Response from Management on 11 Feb 2024
Thank you for sharing your stay.

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Choice for a Quick Stay
For the situation at hand, we had a death in the family, this hotel was a very good choice at the time. My husbakd and I didn't have a lot of time to search for a hotel but this one stood out with the ratings and that's what we went for.
Stayed 3 nights in Dec 2023
Response from Management on 11 Feb 2024
Dear Laura, Thank you for taking the time to share your stay. I am sorry that you were hear for a funeral. We are glad that we were to accommodate you. We hope that if you are ever in the area again that we have the opportunity to serve you.

4/10 Poor

lisa

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Great staff
We have stayed here before and the staff is amazing, friendly and helpful and they have always accommodated our room request since we are always in multi let trips This time they were as usual great. The room however was not good this time as we found cockroaches in the bathroom. The front desk said ick and gave us a can of raid and said to spray. We have never used raid and did not anticipate the smell. Later we saw that the internet said to leave for 15-30 minutes and then to ventilate (the windows don’t open) so I was nauseous and had a headache all night. The front desk said to email the manager which we did but she never replied. I was assuming that the roaches were a fluke as the hotel has 8/10 rating. But the headache and nausea I could do without. A reply from the manager would have been nice .
Stayed 2 nights in Dec 2023

10/10 Excellent

Diamond

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fact that you can check in early if they have rooms available asking if we needed anything breakfast with my family was good i didn’t really like the wifi bad service but overall I would stay here again
Stayed 1 night in Dec 2023
Response from Management on 11 Feb 2024
Thank you for sharing your stay. We hope to see you again in the future.

4/10 Poor

Chad

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room 306 is not handicap accessible as it claims - the bathroom is too small for wheelchair users and the plastic grab bar is not suitable for bearing the weight of a human. There were unidentifiable liquids on the bathroom floor and stray hairs all over. Clearly was not cleaned.
Stayed 1 night in Dec 2023
Response from Management on 20 Dec 2023
Thank you for taking the time to share your stay. The room that you were in is set up for someone that is hearing impaired or blind. That is what the button on the outside of the door is for. It is not one of out wheel chair accessible rooms. I am sorry that your bathroom was cleaned properly and will address this issue with the housekeeping staff.

10/10 Excellent

Jodi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

Denaye

Liked: Staff & service
Stayed 1 night in Nov 2023

10/10 Excellent

Kara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property with excellent Staff.
Stayed 1 night in Nov 2023

10/10 Excellent

Severa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Management on 11 Feb 2024
Thank you for sharing your stay.

10/10 Excellent

Robert D

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great staff was friendly.
Stayed 2 nights in Nov 2023

10/10 Excellent

Gary

Liked: Staff & service, property conditions & facilities
Good location
Stayed 1 night in Nov 2023

6/10 Okay

Patricia

Stayed 1 night in Nov 2023

8/10 Good

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities
A nice comfortable stay
Stayed 2 nights in Nov 2023

8/10 Good

Melvin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When I checked in I wasn't given the password to the internet. This should be a required check-in step.
Stayed 2 nights in Nov 2023

10/10 Excellent

Kristin

Stayed 1 night in Nov 2023

2/10 Terrible

Christopher

Liked: Staff & service
Limited parking, lots of weed smokers. For the price i would have expected better
Stayed 1 night in Nov 2023
Response from Management on 14 Nov 2023
Dear Christopher, Thank you for sharing your stay. We are a smoke free hotel . When we have guests that don't abide by the policy we do our best to try to find out who they are so that we can address the issues. I am sorry that you had to experience this.

6/10 Okay

David

Travelled with group
Liked: Cleanliness, staff & service, room comfort
It was fine, did the trick, staff was nice. Nothing special. Took a long time for the water to heat up.
Stayed 1 night in Nov 2023
Response from Management on 11 Nov 2023
Dear David, Thank you for sharing your stay. I am sorry that you experienced issues with the hot water.

10/10 Excellent

lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We will be back; very accommodating
Front desk was VERY accommodating and it was greatly appreciated. Good sheets and pillows and towels and curved shower rod. Two Desk chairs would be appreciated if it was a wonderful stay
Stayed 1 night in Oct 2023
Response from Management on 6 Nov 2023
Dear Lisa, Thank you for your kind words concerning the staff. We happy that you had a great stay and we look forward to seeing you again in the future.

10/10 Excellent

Tracy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is super friendly!!
Stayed 4 nights in Sep 2023
Response from Management on 6 Nov 2023
Dear Tracy, Thank you for taking the time to share your stay. Thank you for the kind words concerning the staff. We hope to see you again in the future.

10/10 Excellent

Harvey

Stayed 1 night in Oct 2023
Response from Management on 11 Nov 2023
Thank you for sharing your stay.

10/10 Excellent

Kelley

Stayed 1 night in Oct 2023
Response from Management on 6 Nov 2023
Thank you for your review

10/10 Excellent

Stephanie

Stayed 3 nights in Oct 2023
Response from Management on 6 Nov 2023
Dear Stephanie, Thank you for taking the time to share your stay. We are happy to hear that you enjoyed your time with us. We hope to see you again in the future.

2/10 Terrible

Francisco

Stayed 1 night in Sep 2023
Response from Management on 6 Nov 2023
Dear FranciscoThank you for sharing your stay. I am sorry to hear that you did not enjoy your stay. We would love to hear what we could have done to make your stay more enjoyable.

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Management on 10 Oct 2023
Dear Terry Thank you for your review. We are happy that you enjoyed your stay. We hope to see you again.

2/10 Terrible

India

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Management on 10 Oct 2023
Dear India, Thank you for sharing your stay. I am sorry that we did not meet your expectations. I would love to hear what we could have done to make your stay more enjoyable.

10/10 Excellent

Judith

Travelled with group
Bathroom needed to be repaired. Fixtures and door hinges very rusted with wall paper rolling up off of walls above the shower insert.
Stayed 1 night in Sep 2023
Response from Management on 10 Oct 2023
Dear Judith, Thank you for sharing your stay. I appreciate your feedback and I have shared this information with the proper departments so that we can address the issues.

4/10 Poor

Evan

Business traveller
Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 1 night in Sep 2023
Response from Management on 17 Sept 2023
Dear Valued Guest, Thank you for taking to share your stay. I am sorry that we did not meet your expectations. I would to hear more from you on what we could have done to make your stay more enjoyable.

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from Management on 17 Sept 2023
Dear Valued Guest, Thank you for sharing your stay. We are happy to hear that you had a great stay. We hope to see you again in the future.

8/10 Good

Damaris

Stayed 4 nights in Sep 2023
Response from Management on 17 Sept 2023
Thank you for taking the time to share your stay. We hope to see you again in the future.

10/10 Excellent

Eleanor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. Reasonably close to Cambridge. Friendly, helpful staff. Room was spacious.
Stayed 4 nights in Sep 2023
Response from Management on 17 Sept 2023
Thank you for sharing your stay. Thank you for the kind words concerning the staff. We hope to see you again in the future.

10/10 Excellent

Kevin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel and Very Clean
Stayed 1 night in Sep 2023
Response from Management on 17 Sept 2023
Dear Valued Guest, Thank you for a great review. We hope see you again in the future.

8/10 Good

Damaris

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023
Response from Management on 17 Sept 2023
Thank you for sharing your stay.

10/10 Excellent

William

Liked: Staff & service
Stayed 1 night in Sep 2023
Response from Management on 17 Sept 2023
Dear Guest, Thank you for sharing your stay with us. We hope to see you again in the future.