Best Western in East San Antonio from NZ$180

"Two nights stay in March 1926. Booked the balcony room. The view was good. The room was adequate. However, upon arrival, the refrigerator didn’t work, we had it replaced. We asked for service on the room during our two day stay and all they brought us was towels no sheet change no floor sweep no garbage trash removal from the room. When we requested why service wasn’t done to the room they mentioned they would bring a sheet so we could change our own sheets, but I spoke to the general manager the next day about it. He was incredibly rude and said policy was that they didn’t change sheets unless you request changing of sheets in your room service request, which would mean you would have to call instead of just putting the placard on the door which is described in the text messages you get every day regarding service on your room. We did all that they required and yet they did not change our sheets. They did not take the trash out. There’s so much lint on the exhaust fan cover in the bathroom that had never been cleaned that the steam builds up in the room. I had to pull the cover away from the wall to get any relief from the steam of the shower. Again, they did not change the sheets when we requested service to a room. They said they didn’t change the sheets because we actually have to call to ask for a change because they don’t normally change sheets unless you request. Nonsense the general manager is garbage. I will come back and post a link to our conversation. "

"This was our first stay in a Drury hotel. We were most impressed. The building is an historic Deco building in downtown San Antonio. "

"Lovely room. We will be staying here more often."

"Wish there was a breakfast. "

"NA"

"Great place! Will be back"

"We live in CNTX and La Omni is our favorite hotel on the riverwalk. Went for girls trip this time and it was fun seeing a new area of the Mansion. We were on 6th flr with view of Tower of Americas. The valet is the way to go for parking, upon leaving, Armando was THE BEST and so very helpful! The rooms are comfy and clean."

"Staff was great and hotel was nice and clean. Rooms are perfect with apartment like kitchen ."

"Location is very good, especially if you want to walk the river. That’s about it. Hotel is tired, staff is all over. Staff is traveling up and down with you with all the equipment for cleaning, which smells very strong. Main lobby is packed with linens and main elevators faces hotel storage/equipment and pretty much everything else door that was always open. Personal is alway talking to each other and making jokes, laughing as if they were in their own house. Restaurant that is attached was not bad at all. "