Holiday Homes in East El Paso

"Staff was great. Room was clean and nice. Shower pressure was nil, but everything else was awesome."

"Rented 2 rooms. Both had mediocre AC. Advertised as included breakfast until 1030. At check in, night manager told us it ended at 10, so we went at 915 to find it closed. Front desk said we should have checked paper included with room key sleeve and wouldn’t offer any sort of credit since it was through Expedia - great satisfaction guarantee. Expedia made it right and gave me a credit. "

"Everything worked fine"

"There was a weird smell when we walked into the room, so we had to open the door to try to get rid of it. The room is dirty, with dust in every corner of the room and walls covered with plaster of god knows what. My kids were walking barefoot in the room, and it left their feet black. The refrigerator was not working ( I didn't care since we had nothing to put in it). The pool was dirty, so we didn't use it (cloudy water)."

"I had an overall decent experience, but one major issue stood out—the restroom conditions. The water situation definitely needs improvement. Whether it’s water pressure, cleanliness, or availability, it didn’t meet basic expectations and made the visit less comfortable. This is something that should be addressed to improve the overall experience for customers."

"yes"

"The lights and the plugins next to the beds did not work"

"Property was nice. Front desk was very nice and a rooftop had a very nice . "

"I have to explain my poor ratings because not everything was bad. The first room #7105-we were assigned was absolutely horrible-the carpet and hassock were stained in numerous places. There was no hot water. The toilet flush handle was actually broken, which we discovered the hard way, couldn’t flush. And when I tried to call the desk the phone wasn’t working! Only one bed side table & lamp. When I called via cell, the desk didn’t initially offer an apology and agreed to give us a new room. No apology or recognition of the inconvenience. Or credit or refund offered. New room was fine. Lobby excellent, very clean, good security fencing and gates around property."