Shangri-La Hotels and Resorts in East China from NZ$131

"Very efficient front desk staff...check-in in less than five min,...ecplained everything."

"Nice"

"Great location 1 min walk to a subway station! Excellent service! They are quick, responsive, personable! 10/10 would recommend!"

"The Hotel was amzing, from the lobby to the rooms, i definitely recommend this Hotel, clean,warm,professional, and just hospitality "

"Great price with great breakfast! "

"⭐️⭐️⭐️⭐️⭐️ Wow—an absolutely stunning stay at Pan Pacific Suzhou! The hotel is breathtaking, especially the classical Chinese gardens—peaceful, elegant, and incredibly beautiful. Walking through the grounds feels like stepping into a painting. The staff are genuinely warm, attentive, and super helpful, making the whole experience effortless and welcoming. One of the highlights was renting a hanfu dress directly at the hotel. The collection is gorgeous, with so many beautiful styles to choose from, and the service was truly professional—from fitting to styling. It made the entire experience feel authentic and special. Everything about this stay was amazing. Highly, highly recommended! 🌸"

"Service was excellent "

"This hotel is tops. Loved the location, the breakfast, the service and the rooms. 5 Stars."

"Absolutely a beautiful place and an amazing stay! I traveled alone from USA, couldn’t ask for more! Directly across from West Lake! Amazing staff, food, hospitality and room! "