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Reviews of Hotel Indigo Durham, an IHG Hotel

4 out of 5
Hotel Indigo Durham, an IHG Hotel
9 Old Elvet, Durham, England

Reviews

9.4

Exceptional

Rating 10 - Excellent. 634 out of 844 reviews" "
Rating 8 - Good. 152 out of 844 reviews" "
Rating 6 - Okay. 38 out of 844 reviews" "
Rating 4 - Poor. 13 out of 844 reviews" "
Rating 2 - Terrible. 7 out of 844 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Terence

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Attended a function 30 m from the hotel, on the doorstep, ideal location.
Stayed 1 night in May 2024
Response from James Bird on 27 May 2024
Dear Terence, Thank you for choosing to visit us at Hotel Indigo Durham and for your great rating. I hope we will be able to welcome you back in the near future. Regards,James BirdOperations Manager

10/10 Excellent

Irfan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay during our trip to Durham. Comfortable room
Stayed 1 night in May 2024
Response from James Bird on 27 May 2024
Dear Irfan, Thank you for choosing to visit us at Hotel Indigo Durham and for your great rating. I hope we will be able to welcome you back in the near future. Regards,James BirdOperations Manager

10/10 Excellent

morris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great property to stay at. Lovely bed and a fantastic shower. It is a grade listed building having previously been Durham's council chambers, and for a while part of the university. The cathedral, castle and town are all walking distance. Highly recommend
Stayed 2 nights in May 2024
Response from James Bird on 20 May 2024
Dear Morris, Thank you for choosing to visit us at Hotel Indigo Durham and for your great rating. I hope we will be able to welcome you back in the near future. Regards,James BirdOperations Manager

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
This is a beautiful historic hotel, with spacious rooms and bathrooms. Well laid out and equipped. Highly recommend!
Stayed 2 nights in May 2024
Response from James Bird on 11 May 2024
Dear , Thank you for choosing to visit us at Hotel Indigo Durham and for your great rating. I hope we will be able to welcome you back in the near future. Regards,James BirdOperations Manager

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thoroughly enjoyable stay!
Stayed 2 nights in May 2024
Response from James Bird on 10 May 2024
Dear Simon, Thank you for choosing to visit us at Hotel Indigo Durham and for your great rating. I hope we will be able to welcome you back in the near future. Regards,James BirdOperations Manager

10/10 Excellent

Chris

Stayed 1 night in May 2024
Response from James Bird on 27 May 2024
Dear Chris, Thank you for choosing to visit us at Hotel Indigo Durham and for your great rating. I hope we will be able to welcome you back in the near future. Regards,James BirdOperations Manager

6/10 Okay

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from James Bird on 18 Apr 2024
Dear Adrian, Thank you for choosing to visit us at Hotel Indigo Durham and for your great rating. I hope we will be able to welcome you back in the near future. Regards,James BirdOperations Manager

10/10 Excellent

Edwin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and convenient dining facilities. However the room toilet had low flushing power.
Stayed 4 nights in Apr 2024
Response from James Bird on 18 Apr 2024
Dear Edwin, Thank you for choosing to visit us at Hotel Indigo Durham and for your great rating. I hope we will be able to welcome you back in the near future. Regards,James BirdOperations Manager

10/10 Excellent

Steve, Calgary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Durham itself is already magical place, but to top that off by staying in such charming, elegant, friendly (and delicious) place as this, just doubles the magic. I’ll be back, with friends.
Stayed 2 nights in Apr 2024
Response from IndigoDurham on 12 Apr 2024
Thank you very much for reviewing our hotel. Here at Hotel Indigo, Durham we really value our guests’ feedback, and we use this to improve our processes across all our hotel departments. I would like to thank you personally for your kind words about our hotel, facilities, and staff. We look forward to seeing you back in our beautiful city in the near future.Best WishesHotel Indigo, Durham

10/10 Excellent

Delphine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and room, very convenient location.
Stayed 3 nights in Apr 2024
Response from IndigoDurham on 12 Apr 2024
Thank you very much for reviewing our hotel. Here at Hotel Indigo, Durham we really value our guests’ feedback, and we use this to improve our processes across all our hotel departments. I would like to thank you personally for your kind words about our hotel, facilities, and staff. We look forward to seeing you back in our beautiful city in the near future.Best WishesHotel Indigo, Durham

10/10 Excellent

Dayna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 7 nights in Mar 2024
Response from IndigoDurham on 12 Apr 2024
Thank you very much for reviewing our hotel

10/10 Excellent

Dayna

Travelled with partner
Beautiful hotel. The history is incredible.
Stayed 1 night in Mar 2024
Response from Reception team on 7 Apr 2024
Thank you so much for visiting our hotel and for your great review. We hope to welcome you back.Kind regards

10/10 Excellent

Alexander

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant hotel. Lovely historical features within the building. Central for walking into Durham. Breakfast was excellent. Would stay again.
Stayed 3 nights in Mar 2024
Response from James Bird on 27 Mar 2024
Dear Alexander, Thank you for choosing to visit us at Hotel Indigo Durham and for your great rating. I hope we will be able to welcome you back in the near future. Regards,James BirdOperations Manager

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from James Bird on 27 Mar 2024
Thank you for reviewing our hotel. I am sorry to see that on this occasion we have fell short of your expectations. Rest assured that your scores will be seen by senior Management, and your feedback will make us learn and grow for the future. Again, I offer my sincerest apologies.RegardsJames Bird, Operations Manager

10/10 Excellent

Christopher

Stayed 1 night in Mar 2024
Response from James Bird on 18 Apr 2024
Dear Christopher, Thank you for choosing to visit us at Hotel Indigo Durham and for your great rating. I hope we will be able to welcome you back in the near future. Regards,James BirdOperations Manager

10/10 Excellent

Jane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has been beautifully restored from council offices to a stunning hotel - retaining a lot of the original features- the dining room was the old courthouse with a good architect and interior designer they have created a beautiful room- with lovely food, service and a well stocked bar with really good cocktails- I would highly recommend a visit
Stayed 2 nights in Mar 2024
Response from James Bird on 24 Mar 2024
Thank you very much for taking the time to complete a review of your stay. Here at Hotel Indigo, Durham we really value our guests’ feedback, and we use this to improve our processes across all our hotel departments. I would like to thank you personally for your kind words about our good interior designed dining room, beautifully restored council rooms, and lovely food. We look forward to seeing you back in our beautiful city in the near future.Best WishesJames Bird, Operations Manager

10/10 Excellent

Jonathan, Dubai

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is well-located. The staff are friendly and professional. Rooms are well decorated with nice Durham university themes.
Stayed 1 night in Mar 2024
Response from James Bird on 24 Mar 2024
Thank you very much for taking the time to complete a review of your stay. Here at Hotel Indigo, Durham we really value our guests’ feedback, and we use this to improve our processes across all our hotel departments. I would like to thank you personally for your kind words about our Durham university themed rooms, and friendly and professional staff. We look forward to seeing you back in our beautiful city in the near future.Best WishesJames Bird, Operations Manager

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was great. Lovely old building. Nicely refurbished, with a a contemporary feel. Staff were very polite and helpful. Breakfast was excellent. Difficult to find fault. Only thing I would say is drinks in the bar were extortionate.
Stayed 1 night in Feb 2024
Response from James Bird on 24 Mar 2024
Dear , Thank you for choosing to visit us at Hotel Indigo Durham and for your great rating. I hope we will be able to welcome you back in the near future. Regards,James BirdOperations Manager

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My husband and I had a very comfortable and enjoyable stay. The room was spacious and the food was delicious.
Stayed 1 night in Feb 2024
Response from James Bird on 24 Mar 2024
Dear , Thank you for choosing to visit us at Hotel Indigo Durham and for your great rating. I hope we will be able to welcome you back in the near future. Regards,James BirdOperations Manager

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Fire alarm went off at 3:30am and everyone had to evacuate. Not fault of staff I assume, probably some idiot vaping. Not the most relaxing night due to this and pillows a bit too soft. Love the bathroom the most.
Stayed 1 night in Feb 2024
Response from Reception Manager on 21 Feb 2024
Many thanks for your feedback. I must apologise for the Evacuation which happened during your stay, these things do happen occasionally and the alarm is there for everyone's safety. Luckily in this instance it was a false alarm, so my apologies again for the disruption that this has caused.

10/10 Excellent

mealnie

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in an amazing building - old county hall. 2 mins walk to town. Excellent breakfast, nice, modern, very clean rooms. Parking a bit expensive but that's the price you pay for being in the centre of town
Stayed 3 nights in Feb 2024
Response from Reception Manager on 21 Feb 2024
Many thanks for your feedback, it is very much appreciated

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel - our third stay. We were looking forward to the breakfast as on our last two stays it was excellent. Bit disappointed this time We were down at nine but it looked as if everything had run out and not been replenished. Had to struggle to get service and espresso was luke warm. The hotel was fully booked so may be this was the problem. Would still return though lovely place to stay
Stayed 1 night in Feb 2024
Response from Reception Manager on 17 Feb 2024
Many thanks for your feedback. I will certainly pass your comments onto our Food & Beverage Team, but thrilled to hear it wont deter you form returning. Many thanks

10/10 Excellent

Martine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful quirky hotel. Lovely spacious room, very clean with huge stained glass windows. Perfect stay
Stayed 1 night in Feb 2024
Response from Reception Manager on 17 Feb 2024
Many thanks for your feedback, it is very much appreciated

10/10 Excellent

m

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great weekend stay at this beautiful hotel could not fault anything. Very clean, all staff are very friendly. Didn't have evening meal as the restaurant was fully booked but breakfast was perfect
Stayed 1 night in Jan 2024
Response from Reception Manager on 17 Feb 2024
Many thanks for your feedback, it is very much appreciated

10/10 Excellent

Chris

Stayed 2 nights in Jan 2024
Response from Reception Manager on 17 Feb 2024
Many thanks for your feedback

10/10 Excellent

Martyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
Great stay in an amazing hotel. Will be back. Only thing that needs attention are the shower heads which were blocked with limescale
Stayed 1 night in Jan 2024
Response from Reception Manager on 17 Feb 2024
Many thanks for your feedback, it is very much appreciated

10/10 Excellent

Gemma

Liked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Reception Manager on 17 Feb 2024
Many thanks for your feedback

8/10 Good

Erin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Reception Manager on 17 Feb 2024
Many thanks for your feedback

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful nights stay, beautiful hotel
Stayed 1 night in Jan 2024
Response from Reception Manager on 17 Feb 2024
Many thanks for your feedback

10/10 Excellent

Neil

Stayed 1 night in Jan 2024
Response from Reception Manager on 17 Feb 2024
Many thanks for your feedback

10/10 Excellent

HONG SHING JOE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it's a very good hotel. The restaurant in particular was excellent.
Stayed 6 nights in Jan 2024
Response from Reception Manager on 17 Feb 2024
Many thanks for your feedback, it is very much appreciated

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in a listed building and so suits guests who like stained glass windows and quirky shaped rooms more than the big spaces of many contemporary hotels. Rooms are quite dark, as ceiling lights are not permitted, but they are comfortable and welcoming. Meals are taken in a stunning, round room, which more than compensates for rather ordinary food. Marco Pierre White needs to up his game here! We would definitely book this hotel again. Staff in all parts of the hotel are very friendly and helpful.
Stayed 2 nights in Jan 2024
Response from Reception Manager on 17 Feb 2024
Many thanks for your feedback, it is very much appreciated

8/10 Good

Reiko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I found the room lighting is too dark. The spotlight is only enough for reading and the rest of the room remained rather dark.
Stayed 2 nights in Dec 2023
Response from Reception Manager on 17 Feb 2024
Many thanks for your feedback. We are restricted, in terms of lighting with the hotel being a Grade 2 listed building, we are unable to have lights in the ceiling, however if you do return dont hesitate in contacting reception as we would be more than happy to provide an additional lamp. Many thanks

10/10 Excellent

Gemma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bars closed early but guess it was Christmas.
Stayed 4 nights in Dec 2023
Response from Reception Manager on 17 Feb 2024
Many thanks for your feedback, I have passed on your comments regarding the bar closing early.

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Reception Manager on 17 Feb 2024
Many thanks for your feedback

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Room comfort
Lovely hotel- awful room
Most uncomfortable bed/pillows I have ever slept on. The room was freezing and excessively dark. Had to use my phone torch to see the air conditioning controls. One bottle of water for two of us. We had a room which felt like it had been cut in half- it felt claustrophobic. Car park charges are extortionate. Use the multi storey for the shopping centre- only a few mins walk. Shower was lovely though and we did enjoy most of the breakfast. The hotel communal areas are beautiful. Would not return unfortunately.
Stayed 1 night in Dec 2023
Response from Reception Manager on 17 Dec 2023
Dear AnonymousI am sorry to hear that you haven't had a good experience at The Hotel Indigo Durham. We do appreciate you taking some time to give us your feedback. Many thanks

10/10 Excellent

Jayne

Stayed 1 night in Dec 2023

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
It was great
Stayed 1 night in Dec 2023
Response from Reception Manager on 17 Feb 2024
Many thanks for your feedback

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Lindy

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
There was a drain smell in the bathroom. The staff were very helpful
Stayed 2 nights in Nov 2023

10/10 Excellent

Gareth

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel. A gem in the Hotel Indigo chain
Was only here for a quick 1 night stay and arrived early evening. Great location to explore Durham with parking located at the back of the building. Was checked in easy by friendly staff. Room was very comfortable, clean and modern. One of the nicest rooms I’ve stayed in and was impressed by the unique decor which tied into Durham and the North East. Breakfast was excellent with plenty of options. This will be the first hotel I look at when staying in the region again for business or pleasure.
Stayed 1 night in Nov 2023

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities
Overall a brilliant hotel and stay. Only downside is the parking which is limited and expensive
Stayed 1 night in Nov 2023

10/10 Excellent

Elizabeth

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous central hotel. 2 beautiful rooms. Really easy to find and modern rooms. Bathroom amenities were plentiful and we loved the nespresso in the room to have a morning espresso.
Stayed 1 night in Nov 2023

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Indigo highly recommended!
Hotel Indigo is brilliantly situated in the heart of Durham City and the hotel’s architecture is amazing! Big clean room with comfy bed and all creature comforts!
Stayed 1 night in Nov 2023

10/10 Excellent

Marcelle

Stayed 2 nights in Nov 2023
Response from Reception Manager on 17 Feb 2024
Many thanks for your feedback

10/10 Excellent

Elenore, New Orleans

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My favorite place to stay in Durham because the premises are lovely but most of all the staff are warm and friendly.
Stayed 4 nights in Nov 2023
Response from Reception Manager on 1 Dec 2023
Thank you for your Feedback, it is very much appreciated

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Joanne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful hotel, perfectly situated in the centre of Durham. The on site restaurant served a fabulous evening meal and breakfast. We look forward to returning!
Stayed 1 night in Nov 2023
Response from Naomi Duggan on 28 Nov 2023
Thank you very much for taking the time to complete a review of your stay. Here at Hotel Indigo, Durham we really value our guests’ feedback, and we use this to improve our processes across all our hotel departments. I would like to thank you personally for your kind words about our hotel, facilities, and staff. We look forward to seeing you back in our beautiful city in the near future. Best Wishes

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Rodney

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Naomi Duggan on 18 Nov 2023
Dear Rodney, Thank you for choosing to visit us at Hotel Indigo Durham and for your great rating. I hope we will be able to welcome you back in the near future. Kind Regards,Hotel Reception Team