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Reviews of Wapiti Self-Service Lodge

2 out of 5
Wapiti Self-Service Lodge
21625 Hwy 160 West, Durango, CO

Reviews

7.0

Good

Rating 10 - Excellent. 113 out of 409 reviews" "
Rating 8 - Good. 118 out of 409 reviews" "
Rating 6 - Okay. 77 out of 409 reviews" "
Rating 4 - Poor. 50 out of 409 reviews" "
Rating 2 - Terrible. 51 out of 409 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

5.8/10

Amenities

6.8/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

10/10 Excellent

James

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wapiti Lodge is a great deal! Stayed here overnight and was convenient to everything. Definitely would book again!
Stayed 1 night in May 2024

4/10 Poor

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

Gary

Liked: Cleanliness, staff & service
Room appeared to have been recently upgraded, was clean,etc. The wall mounted a/c unit was mounted too high to reach the controls. Need a ladder or a stool to operate. TV didnt work but was tild they where waiting for new equipment to be serviced.
Stayed 1 night in Apr 2024

8/10 Good

Jaylah

Stayed 1 night in Apr 2024

8/10 Good

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The price was reasonable. The only window in the room faces the parking lot and walkway so there is not much privace with the shade up. Overall, a decent stay.
Stayed 1 night in Mar 2024
Response from Steven on 25 Mar 2024
Thank you for your feedback, glad you enjoyed your stay, hope you give us another opportunity to host you after we paint the exterior:)

6/10 Okay

Geoge, Sonora

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from -Steven on 4 Feb 2024
George! Thanks for the feedback, wanted to let you know the property just went under a complete remodel and is now under new management. We hope if you are in the area again you give us an opportunity to try and earn a 5 star review on your next visit. Stay safe:)

6/10 Okay

Susan

Travelled with family, Travelled with pets
Disliked: Staff & service, amenities, property conditions & facilities
Just needed a place to sleep and it was ok for that. Although basically clean, this motel needs some serious updating. It was overpriced. (Many Durango properties were overpriced during eclipse weekend).
Stayed 1 night in Oct 2023
Response from Steven on 4 Feb 2024
Hey Susan, know you stayed back in October. Just wanted to let you know we have just completed a 100% renovation as of Jan 2024! We hope if you come back to The area you give us another opportunity to host you under our new management, with our new product to offer!

2/10 Terrible

Edward, Cottonwood Heights

Travelled with family
Disliked: Cleanliness, staff & service, amenities
The property was not what it was advertised with a kitchen and onsuite and it was none of those things
Stayed 1 night in Oct 2023
Response from -Steven on 4 Feb 2024
Hey Edward, Sorry for the confusion under the pervious management. I hope if you try and book with us again you find our updated website and clearer room descriptions helpful. Nothing worse than not getting the room you thought you booked. We hope you give us a chance to earn a 5 star review from you on your next visit, I think you will find the updates to the rooms and kitchens a nice upgrade and our self-service model, modern and efficient. Stay Safe

2/10 Terrible

Bernard

Disliked: Cleanliness, amenities, property conditions & facilities
This has to be the worst hotel I have stayed in in 40 years and that's saying a lot. The front door doesn't have a deadbolt. Air is pouring from around the door all night. The bathroom sink doesn't have hot water. You listen to heavy road noise until 11:00 p.m. at night. The walls are as dirt as you can imagine. The baseboards are only partly there. Owner you have to do better
Stayed 1 night in Oct 2023
Response from -Steven on 4 Feb 2024
Hey Bernard! Sorry you had such a negative experience under the pervious ownership:( we hope that you give us another opportunity if you are ever in the area again. We just undertook a complete remodel, and is now under new management! Thanks for the feedback! it helped us in knowing what the major issues were when we redid the property:)

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean Overall and Comfortable Basic Accommodations
Clean, comfortable and basic. No frills. Not a lot of space to park toiletries. Tub looked a bit grubby with cracks and stains.
Stayed 1 night in Sep 2023

4/10 Poor

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Terrible service
Front Desk was very abrasive. Hard to communicate with. We feel like we were overcharged with the condition and comfort of the rooms. Charged us for the full stay even though we left early.
Stayed 1 night in Sep 2023
Response from -Steven on 4 Feb 2024
Sorry you had such a negative experience. Not to worry, if you are ever in the area again we have just remodeled the entire lodge, we hope you give us another opportunity to host you. And we've eliminated the front desk position all together:) We hope if you return you take advantage of all the cool tech we have around the property now, as we are Durangos first 100% self service lodging option.

10/10 Excellent

APOLLO

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the best check in experience i have had in years!! The 2 gentlemen at front counter were very fast and very respectful, they even showed me to my room amd made sure i was comfortable with the accommodations.. wich i can say are absolutely beautiful freshly remodeled!! 💯 stay here any time i am in durango.. local owner and operator
Stayed 1 night in Sep 2023

4/10 Poor

Kyle

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Would not stay again
Booked a room with two queen and a bunk bed… got one with two beds and two couches. It worked but it wasn’t what we booked. Tub was filthy, kids wouldn’t get in it. Overall “unsafe” atmosphere and I think we all went to sleep with one eye open.
Stayed 1 night in Sep 2023
Response from -Steven on 4 Feb 2024
Kyle, while I know you said you would not stay, I encourage you to give us another shot as we've just changed hands and remodeled the entire place, got rid of some bad clientele and are happy to now offer a 100% self-service, boutique style lodge. Check out our new website for details:)

6/10 Okay

Garrit, Loveland

Disliked: Property conditions & facilities
Old and outdated.
Stayed 1 night in Sep 2023

10/10 Excellent

Nancy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Girls getaway
DO not judge a book by its cover. This place is starting to shape up. The outside of the place is very deceiving. The have really put in a lot of work to this place and hopefully they continue. Looks rundown from the outside, but let me tell you the inside is completely remodeled. Very clean and renovated. No carpets, all new vinyl "wood" floors, new showers and very spacious. Especially the units in the back. Felt very safe and quiet. WOuld definitely stay there again.
Stayed 1 night in Aug 2023

6/10 Okay

Colin

Stayed 2 nights in Aug 2023

4/10 Poor

corinne

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

2/10 Terrible

Thomas

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Walls were damaged tub was cracked and dirty bed was very uncomfortable tv remote did not work well i got 2 rooms the other one was nice
Stayed 2 nights in Aug 2023

4/10 Poor

margaret

Travelled with pets, Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The tv was broken, and the owner said it couldn’t be fixed as it was the weekend and spectrum refused to come fix it. no safety locks on the door
Stayed 2 nights in Jul 2023

4/10 Poor

karen

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean & Comfortable.
Clean, comfortable and basic. Room looked to have been recently renovated. Might have been a work in progress. Walls were bare. Add hair dryer, iron and ironing board. No recycling provisions.
Stayed 1 night in Jul 2023

8/10 Good

Ernesto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Needed to have extra towels.
Stayed 1 night in Jul 2023

2/10 Terrible

Patricia

Travelled with family, Travelled with group
We needed a last minute place to stay, paid for booking. Arrived & there was no one to let us in nor anyone answering the phone. I would like to demand a full refund. This terrible experience has made our family question ever booking thru Expedia again.
Stayed 1 night in Jul 2023
Response from Steven on 4 Feb 2024
Sorry to hear you had a negative experience under the old ownership last year Patricia. Im happy to let you know we have covered to a 100% self-service property with all the latest tech to ensure what happened to you does not happen to anyone else under our management. Check out our new website for details and I hope you reconsider staying with us again if you ever return to the area. I think you will be pleasantly surprised with the efficiency of the self-service model.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Okay just to sleep
We chose to stay here because of the kitchen. The whole room smelled strong of curry, the stove was dirty the oven was filthy. There were no utensils, no dish soap and the dishwasher was inoperable. The refrigerator was missing a handle but otherwise worked fine. We ended up having to eat out more than we planned. The room was fine to just sleep that’s about it. No WI-FI password was provided, play ground area was full of overgrown vegetation. I also noted that there was a sign on smoking 20 feet away from the building per “Colorado Law” but no statute was cited. Dog waste was in the walk ways in the common areas. I did try to notify staff but despite the open sign on the door and being during business hours the door was locked.
Stayed 2 nights in Jul 2023

10/10 Excellent

Samantha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

2/10 Terrible

Shawn

Travelled with family, Travelled with group
Disliked: Cleanliness, property conditions & facilities
Dirty, run down, room in need of repair. Old Corona beer left in frig. TV did not work. Have stayed before about 5 years ago and understand it is an older, small motel but was cleaner and had character. Has gone down quite a bit since then. Will not return.
Stayed 1 night in Jul 2023
Response from -Steven on 4 Feb 2024
Shawn! Happy to let you know as of this year, 2024, we are under new management! Just remodeled the entire place, and implemented a ton of tech to offer Durango's first self-service property! If you are ever in the area agin, I hope you give us another shot!

10/10 Excellent

NATHAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

6/10 Okay

Lisa

Stayed 3 nights in Jun 2023

2/10 Terrible

Martha

Disliked: Property conditions & facilities
Not a good place!
The room was old and in terrible disrepair. Light and electric plugs were not covered. There were not blow dryers in the rooms. We had to go outside to cool off several times.
Stayed 1 night in Jul 2023
Response from -Steven on 4 Feb 2024
Martha:( I'm sorry you had a negative experience under the previous management. We hope that you give us another opportunity to host you if you return to Durango this year. The property just went through a complete remodel and I think you will be pleasantly surprised with the changes.

8/10 Good

Kris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room was nice, and check in was fast and friendly
Stayed 1 night in Jul 2023

4/10 Poor

Mary

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Run down motel with poorly patched holes in the walls. The sink was wobbly but at least that part we had a warning about that at check in. The bathroom door had a broken knob and looked like someone had tried the break it down. The bathtub did not have a handle for the hot water. Also lots of dust under the beds.
Stayed 1 night in Jul 2023

4/10 Poor

Lana

Travelled with family
Disliked: Cleanliness, staff & service, room comfort
This was a bad experience. The room had just been remodeled so that part was clean/nice. BUT, the oven was disgusting, dishes in the cabinets were put away dirty. Third bed was listed as bunk beds and it was a pull out couch that was horridly uncomfortable. I always am upfront that there are 5 adults staying and there are never enough towels. I had to go down and get more towels and then there was no cover for the third bed. Had to go down and ask again. He was not nice/friendly about having to give me more. I went and bought paper towels and dish soap just so we could stay there. Overall a bad experience.
Stayed 2 nights in Jun 2023

6/10 Okay

Jeane

Liked: Staff & service
The gentleman was very nice. The property was not kept up, grass not mowed and weeds were terrible. The floors under the bed were not cleaned - it was ok??
Stayed 1 night in Jun 2023

6/10 Okay

edward

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The Wapiti Lodge was very old and in rather bad shape. Somehow they did a very good job of keeping the room clean. The adjacent highway noise could not be heard in the room. It was very inexpensive compared to everywhere else in the high season in Durango.
Stayed 1 night in Jun 2023

2/10 Terrible

Ivy

Travelled with pets
Disliked: Cleanliness, property conditions & facilities
I felt like the place was not accurately presented on their booking site. My room had holes in the wall, dirty large cracks in the tub, trash littered all around the hot tub, and smelled like smoke. Overpriced for what you get. I had a two night booking ended up not even staying the night.
Stayed 2 nights in Jun 2023

2/10 Terrible

Deena

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Pros: hot water, beds were ok, lights worked; cons: extremely dirty everywhere (unrecognizable stains on ceiling and walls, cobwebs, smells, shower and tub had stains and glue or black tar in the tub), hair around toilet base, crud pretty much on all baseboards, no window screen but the frame was still there. TV remote only worked the box, not the TV, so manual on/off and volume. The smoke detector did not have batteries so there was none. The pictures shown on website must have been from when it was first opened and not much cleaning has been done since then. I cannot believe I had to pay $100 a night for this place.
Stayed 2 nights in Jun 2023

4/10 Poor

Marco

Disliked: Cleanliness, property conditions & facilities
Room was in pretty poor condition, beds were fine but most everything else was pretty sad
Stayed 1 night in Jun 2023

2/10 Terrible

Jessica

Travelled with family and small children, Business traveller
Disliked: Cleanliness, property conditions & facilities
If I could rate in the negatives I would! The first room he tried to give us was like a up stairs apartment. It was dusty, nasty and smelt awful. I went and talked to the front and he was shocked and gave me another room. The 2nd room was better but awful too. There was blue tape on the bathroom door where someone had punched it. There was black tape holding up the wall unit. The beds were hard and it smelt old and musky. My kids refused to shower! My 2 year old bottoms of her feet were black after walking around. Please don’t stay there!! The doors look like someone had broken In before. Spend the extra money and stay somewhere else.
Stayed 1 night in Jun 2023

10/10 Excellent

Georgina

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff. Quiet and safe surroundings. I would stay here again.
Stayed 2 nights in Jun 2023

8/10 Good

Carl

Liked: Cleanliness, property conditions & facilities
Toilet was man size . Very quiet . Did need security chain on the door . Time for a new mattresses.
Stayed 1 night in Jun 2023

2/10 Terrible

Dell

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The property is filthy and stench in the rooms was horrid. The fixtures were ancient and dirty and the obvious recent attempts to cosmetically improve the room somehow made it even creepier. I left (fled) within minutes. Avoid at all costs!
Stayed 1 night in Jun 2023

8/10 Good

Randi

Liked: Cleanliness, staff & service
The room was pretty clean and large and there was a half wall separating the beds, the AC worked nicely, the refrigerator was nice and cold. I The property was old however and the finish on the bathtub was peeling. It was a bit slippery and I had to be careful. No math mat was provided for when I stepped out onto tile. Soap and lotion and shampoo were provided but no conditioner and I have long hair. Lastly not a whole lot of outlets and the one by my bed as missing its cover.
Stayed 1 night in Jun 2023

10/10 Excellent

Bobby

Liked: Cleanliness, staff & service, property conditions & facilities
Very peaceful and enjoyable conversations with owner
Stayed 1 night in Jun 2023

8/10 Good

Frank

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10/10 for Durango, would stay again.
It was perfect for what we needed and the price couldn’t be beat compared to everything else in Durango. It housed 4 adults and a child for us. Half a mile or so from downtown. Everything was comfy & clean except the floors were a little dirty. It could’ve used a good sweeping but everything else about it was great. Beds were very comfortable and clean & we had lots of clean towels. Manager/owner was very nice & hospitable. Check-in took about thirty seconds.
Stayed 2 nights in Jun 2023

8/10 Good

Amy

Travelled with family
Liked: Cleanliness, staff & service
It was a good value.
Stayed 1 night in May 2023

6/10 Okay

Rachel

Travelled with family
Disliked: Property conditions & facilities
Holes in the door, things were broken in the room. We have stayed there many times over the last 4 years and always loved this cute little motel…but this time it looks like it hasn’t been taken care of. No longer will be on our list of hotels in the area
Stayed 2 nights in May 2023

8/10 Good

GLEN

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

2/10 Terrible

yvetta

Stayed 2 nights in Oct 2022

2/10 Terrible

Varian

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Just don't even think about staying here? One of the worst experience ever. Room service and rooms are very poor!
Stayed 1 night in Oct 2022