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Reviews of City Express by Marriott Durango

3 out of 5
City Express by Marriott Durango
Blvd. Francisco Villa No. 4021, Col. 20 de Noviembre, Durango, DGO

Reviews

8.6

Excellent

Rating 10 - Excellent. 384 out of 723 reviews" "
Rating 8 - Good. 220 out of 723 reviews" "
Rating 6 - Okay. 63 out of 723 reviews" "
Rating 4 - Poor. 24 out of 723 reviews" "
Rating 2 - Terrible. 32 out of 723 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the friendly and accommodating staff at the hotel. The price was more than reasonable and affordable. Breakfast was plentiful and delicious. Lasted a long enough to be able to wake up late and still eat breakfast and a late checkout. Parking lot was huge and easy to park locate and enter hotel. I felt very safe in this area and when I had Uber drivers it was easy for them to find the hotel. I would definitely strongly recommend this hotel if you’re coming to Durango. I will definitely be coming back to stay here in the future.
Stayed 1 night in Apr 2024
Response from Gerente City Express Durango on 7 May 2024
Thanks for your comments, we are so happy to know that your stay was pleasant!. We hope to have you back soon!Best regards

10/10 Excellent

Heinrich, Aylmer

Stayed 1 night in Apr 2024
Response from Gerente City Express Durango on 20 Apr 2024
Gracias por su preferencia! Esperamos poder tenerlo pronto de regreso!

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Gerente City Express Durango on 15 Apr 2024
Estimado Sr. Michael, muchas gracias por su preferencia! Esperamos poder tenerlo pronto de regreso en esta su casa!

8/10 Good

VICTOR ANTONIO

Travelled with family, Travelled with family and small children
Liked: Staff & service
Cuarto en PB muy ruidoso, se escucha el elevador. Se descompuso el aire a media noche, no se podía apagar la luz del minisplit y ya descompuesto estuvo parpadeando. No ponen toallas suficientes, solo había 2, solicitamos y solo nos dieron una adicional.
Stayed 1 night in Apr 2024
Response from Gerente City Express Durango on 10 Apr 2024
Estimaod Sr Zazueta, le ofrezco una disculpa por los inconvenientes ocasionados, hubo una falla general en los aires acondicionados lo cual pudo solucionarse hasta la mañana del dia 9 de abril, lamento mucho haber dejado esa mala experiencia en su visita a nuestro hotel, sin embargo le pido nos vuelva a considerar como opción de hospedaje para poder estar pendiente de cualquier necesitad durante su visita.Estamos para servirle!

10/10 Excellent

Javier, Mount Vernon

Stayed 1 night in Jan 2024
Response from Gerente General on 13 Jan 2024
Estimado Sr. Javier, agradecemos su preferencia y sus comentarios, esperamos poder tenerlo pronto de regreso!

8/10 Good

Hermengildo

Travelled with family
Stayed 1 night in Jan 2024
Response from Gerente General on 9 Jan 2024
Estimado Sr. Hermenegildo, gracias por su respuesta, esperamos poder tenerlo pronto de regreso en esta su casa!

10/10 Excellent

Mildred

Stayed 1 night in Dec 2023
Response from Gerente General on 2 Jan 2024
Estimada Srita Mildred, agradecemos su preferencia, esperamos poder tenerla pronto de regreso!

10/10 Excellent

Sara

Stayed 1 night in Dec 2023
Response from Gerente General on 5 Jan 2024
Estimada Srita Sara, agradezco el tiempo tomado para responder nuestra encuesta, esperamos poder tenerla pronto de regreso!

10/10 Excellent

Javier, Mount Vernon

Stayed 1 night in Nov 2023
Response from Gerente General on 28 Dec 2023
Gracias por su preferencia! Esperamos poder tenerlo pronto de regreso!

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accessible and convenient
Stayed 7 nights in Nov 2023
Response from Gerente General on 28 Nov 2023
Agradecemos sus comentarios y su preferencia, esperamos tenerlo pronto de vuelta!

10/10 Excellent

Gloria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay in this place.
Stayed 4 nights in Sep 2023
Response from Gerente City Express Durango on 27 Sept 2023
Buen dia Srita Gloria, muchas gracias por sus comentarios, esperamos poder tenerla pronto de regreso en esta su casa!

10/10 Excellent

Adan

Stayed 1 night in Aug 2023
Response from Gerente City Express Durango on 13 Sept 2023
GRacias por su preferencia! Esperamos tenerlo pronto de regreso!

10/10 Excellent

Efren

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean and safe
Stayed 2 nights in Jul 2023
Response from Gerente City Express Durango on 14 Aug 2023
Gracias por su preferencia, esperamos poder tenerlo pronto de regreso!

6/10 Okay

Erik, Las Cruces

Liked: Cleanliness, amenities, property conditions & facilities
The young lady at the front desk was very friendly and professional, she either needed an assistant or a less complicated check in system. It took about 30 minutes to get checked in and I was only third in line.
Stayed 1 night in Aug 2023
Response from Gerente City Express Durango on 14 Aug 2023
Gracias por sus comentarios, son tomados en cuenta para mejorar nuestro servicio, esperamos poder tenerlo pronto de regreso!

8/10 Good

Yolanda

Stayed 2 nights in Jul 2023
Response from Gerente City Express Durango on 14 Aug 2023
Gracias por su preferencia, esperamos poder tenerlo pronto de regreso!

8/10 Good

Jose

Stayed 1 night in Jul 2023
Response from Gerente City Express Durango on 10 Aug 2023
Gracias por su preferencia! esperamos poder tenerlo pronto de regreso!

10/10 Excellent

Carolina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy to get here from airport and easy to check in . Wonderful breakfast and very helpful
Stayed 1 night in Jun 2023
Response from Gerente City Express Durango on 28 Jun 2023
Thank you for your comments, we hope to have you back soon!Best Regards!

4/10 Poor

Miguel

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
All in all, it wasn't a good experience because of the cleanliness. The hotel looks like an old place in most of the zones, forniture is age-worn and the maintenance is poor for the most part.
Stayed 1 night in Jun 2023
Response from Gerente City Express Durango on 26 Jun 2023
We are sorry for the inconvenience, we hope to have the opportunity to receive you again and to be able to serve you in a better way.Best regards

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Place In Durango Mexico 👍👍👌
Awesome stay
Stayed 1 night in Jun 2023
Response from Gerente City Express Durango on 20 Jun 2023
Thank you for your comments, we hope to have you back soon!

8/10 Good

Maria E

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
En general mi estadia fue muy agradable, el area de recepcion es un punto donde pueden mejorar. Precio accesible y desayuno incluido.
Stayed 1 night in Jun 2023
Response from Gerente City Express Durango on 19 Jun 2023
Muchas gracias por sus comentarios, los tomaremos en cuenta, y esperamos poder tenerla pronto de regreso!Saludos cordiales!

2/10 Terrible

Elsa

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Property was extremely dirty
Stayed 7 nights in May 2023
Response from Gerente City Express Durango on 3 Jun 2023
We are sorry for de inconvenience, we hope to have you back soon.

2/10 Terrible

Elsa

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Peoperty was super dirty inside the room and all the carpets on hallways
Stayed 1 night in May 2023
Response from Gerente City Express Durango on 10 May 2023
Thanks for your comments, Im sorry for the inconvenience, we are working on correcting these details.Best regards.

10/10 Excellent

Derek, cincinnati

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff.very helpful
Stayed 1 night in Apr 2023
Response from Gerente City Express Durango on 22 Apr 2023
Thank you for your comments, we hope to have you back soon!

8/10 Good

Gilberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Gerente City Express Durango on 17 Apr 2023
GRacias por su respuesta, esperemos poder tenerlo pronto de regreso!

10/10 Excellent

Ella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2023
Response from Gerente City Express Durango on 17 Apr 2023
Gracias por su respuesta, esperemos poder tenerlo pronto de regreso!

10/10 Excellent

Martin

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Everything was great.
Stayed 5 nights in Apr 2023
Response from Gerente City Express Durango on 11 Apr 2023
Thank you for your comments, we hope to have you back soon!

10/10 Excellent

Ana Elena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La gentileza y atención del personal fue notoria.
Stayed 7 nights in Mar 2023
Response from Gerente City Express Durango on 30 Mar 2023
Mucha gracias por sus comentarios, los transmito a todo el personal para que sigan esmerandose en ofrecer el mejor servicio!Esperamos tenerla pronto de regreso!

10/10 Excellent

Santos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Gerente City Express Durango on 22 Mar 2023
Muchas gracias por su evaluación esperamos poder tenerlo pronto de regreso!

10/10 Excellent

Mohamad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sandra es muy linda y attentivo (-: Espero volver otra vez
Stayed 1 night in Mar 2023
Response from Gerente City Express Durango on 13 Mar 2023
Muchas gracias por sus comentarios, esperamos que pueda volver pronto!

8/10 Good

Carlos

Stayed 2 nights in Jan 2023
Response from Gerente General on 8 Nov 2023
Gracias por su preferencia! Esperamos poder tenerlo pronto de regreso!

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Gerente City Express Durango on 17 Dec 2022
GRacias por su respuesta y su preferencia, esperamos poder tenerlo pronto de regreso!

2/10 Terrible

Alejandro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t like that I had issues at check in had to wait three hours and plans were ruined
Response from Gerente City Express Durango on 9 Nov 2022
We are sorry for the inconvenience caused, your comments help us to improve, thank you for your response.

8/10 Good

Noe

Stayed 2 nights in Oct 2022

10/10 Excellent

Eugenio

Stayed 1 night in Aug 2022
Response from Gerente City Express Durango on 15 Aug 2022
Estimado huésped Muchas gracias por su preferencia. Lo esperamos pronto en la Ciudad de Durango. Reciba un cordial saludo

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022
Response from Gerente City Express Durango on 26 Jul 2022
Hola María Buenas tardes, Muchas gracias por los comentarios y por hospedarte en City Express Durango

4/10 Poor

Matthew

Stayed 1 night in Jul 2022
Response from Gerente City Express Durango on 24 Jul 2022
Hola Matthew Buenas tardes, Sentimos mucho que tu experiencia no haya sido como lo esperabas, trabajaremos con las áreas involucradas, Que pases bonita tarde,

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleaning staff was friendly. Arrival staff could be more courteous.
Stayed 1 night in Jun 2022
Response from Gerente City Express Durango on 14 Jun 2022
Hola David Buenas tardes, Mucas gracias por tu valoración y por hospedarte en City Express Durango, esperamos verte pronto!

8/10 Good

guillermina

Stayed 1 night in May 2022

2/10 Terrible

Luz Maria

Stayed 2 nights in Apr 2022
Response from Gerente Hotel City Express Durango on 13 Apr 2022
Hola Luz Maria, Buenas tardes, muchas gracias por tus comentarios, Saludos cordiales,

2/10 Terrible

Martha

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Sucio/ mal atendido/ instalaciones en mal estado
Stayed 1 night in Apr 2022
Response from Gerente Hotel City Express Durango on 11 Apr 2022
Hola Martha Buenos días, Muchas gracias por tu comentario, estamos atendiendo la queja con el area involucrada, te deseamos buen viaje de regreso.

10/10 Excellent

Abraham

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything good but the area around is not the best
Stayed 1 night in Mar 2022
Response from Luis Hotel City Express Durango on 23 Mar 2022
Hola Abraham Buenos días, muchas gracias por el comentario que tengas un buen viaje de regreso y te esperamos pronto, saludos,

10/10 Excellent

Martha Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Stayed 1 night in Dec 2021
Response from Gerente Hotel City Express Durango on 4 Jan 2022
Hola ! Buenos días ! Es un gusto poder servirte vuelve pronto !

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location, close to Walmart, breakfast was ok
Stayed 1 night in Jan 2022
Response from Gerente Hotel City Express Durango on 4 Jan 2022
Hola ! Buenos días ! Muchas gracias por los comentarios ! Esperamos poder servirte en un futuro ! Saludos !

10/10 Excellent

Martha Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Clean and comfortable
Stayed 1 night in Dec 2021
Response from Gerente Hotel City Express Durango on 4 Jan 2022
Hola Martha, buenos días, muchas gracias por hospedarte en City Express Durango y por la valoración ! Esperamos verte pronto !

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Good hotel for the price
Excellent location and good breakfast
Stayed 1 night in Dec 2021
Response from Gerente Hotel City Express Durango on 29 Dec 2021
Hola ! muchas gracias por la valoración y por hospedarte en City Express Durango.

8/10 Good

ana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Creo que deberían renovar las camas,están un poco incómodas. El personal es muy servicial y atento a todo lo que se les solicita.
Stayed 2 nights in Dec 2021
Response from Gerente Hotel City Express Durango on 27 Dec 2021
Hola Ana, Buenos días, muchas gracias por tu valoración y por hospedarte en City Express Durango, ya estamos dando seguimiento a tus comentarios y esperamos verte pronto ! Buen viaje !

10/10 Excellent

Bertha Angélica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Gerente Hotel City Express Durango on 28 Dec 2021
Hola Bertha, muchas gracias por tu valoración y por hospedarte en City Express Durango, esperamos verte pronto.

8/10 Good

ana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Gerente Hotel City Express Durango on 27 Dec 2021
Hola Ana, buenos días! Muchas gracias por tu valoración y por hospedarte en City Express Durango ! Vuelve pronto !

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2021

10/10 Excellent

eduardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2021