Downtown Norfolk Hotels, Norfolk

"Staff was rushing and communication was poor. Even though it was refunded I was charged for something I without knowing the amount nor that it was charge. Wasn’t aware i had to purchase a parking pass and I also had to ask the price of that because she just swiped my card for it. Not only that the property was very noisy and had a weird smell. I couldn’t sleep comfortably and the light in the room was too much that next morning. Blackout curtains would’ve been great but they had sheer curtains. It wasn’t work the price paid for one night "

"Clean"

"Shout out to the desk clerk Lee! She was top notch and went above and beyond to meet our needs. I’ll definitely return to this hotel from now on. Thank you Holiday Inn for providing your guests with such an exceptional professional customer service representative! She upgrades your hotel to another level 👍"

"The young house keeper was the best on the 5th floor "

"The indoor pool and hot tub were both cold and not heated. It was end of March and still cold outside,would have assumed they would have been warm and usable. The guest washing machine smelt of mildew and mold. "

"Just passing through "

"Clean. Great location. I wish the indoor pool was heated since our stay was in March. "

"Totally happy with our stay there!"

"Great stay. "