Douglas Hotels, Townsville

"Room tidy, but very small. Good location, close to lots of restaurants and pubs. Good parking if you have a car. Staff were amazing. Especially the manager. Our bathroom probably needed a deep clean. We had shower moths buzzing around which was a bit yucky. Also a few marks in the grout maybe. I’ve attached pictures. Housekeeping comes quite late, our room wasn’t done at 3:30pm. They did knock on our door to see if we needed anything though. "

"Beautiful big room, renovations happening atm, so a bit chaotic, it will be nice once it's all done and all the kinks worked out, here are a few things that should be noted atm but will probably be rectified over time. No parking available, had to try to get street parking, which is paid parking through weekdays. No hot water in the shower. Renovations happening atm and the paint and glue smell in the foyer and hallways was strong. Renovated room was nice but the floor still felt dusty and had sand grit. The safe locked me out, no big deal, just had to get reception to come up with the key. The aircon dripped constantly behind the bed head."

"Lovely clean refurbished rooms, superb air con. Seahaven is an older resort, hence it is quite cost effective to stay. The breakfast staff were so friendly and couldn't do enough to assist. Will definitely be back. "

"This property is tired and the lack of cleaning attention is evident. The bathroom featured a very highsided bathtub which could be dangerous to get in and out of. However the reception staff were very welcoming and helpful. "

"Room was clean, comfortable bed, great views. Water pressure for a shower was not the best."

"Clean and well appointed apartment "

"Room was clean & comfortable. AC was a bit earm & couldn't be adjusted. Staff asked on check out about AC."

"The room was clean, the pub next door was extremely loud till 3am."

"The hotel was clean and well-designed and stylish. Staff were friendly and helpful. Check-in & out process was quick and easy. The room was spacious and well-maintained. The bed & pillow was very comfortable. The swimming pool was really good especially the parasols and the swimming bed colour were super nice (instagrammable colours around the hotel). "