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Upper Ross Hotel

2.5 star property
Riverside hotel with restaurant and bar/lounge

Choose dates to view prices

Upper Ross Hotel in Rasmussen offers a comfortable base with practical amenities for extended stays. Enjoy laundry facilities, free WiFi in common areas, a billiards table for entertainment, and an on-site bar and restaurant for relaxation after a day of exploring.

Reviews

6.0 out of 10

Popular amenities

  • Bar
  • Laundry
  • Free WiFi
  • Air conditioning
  • Parking included
  • Restaurant
The current price is NZ$96
includes taxes & fees
16 Nov - 17 Nov

Room options

View all photos for Economy Double - Shared Facilities

Economy Double - Shared Facilities

Economy Double - Shared Facilities

Highlights

Air conditioning
Fridge
TV
Coffee/tea maker
Electric kettle
Desk
Wardrobe
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

Economy Room With Double Bed And Shared Bathroom

  • Sleeps 2
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About the area

Map
1209 Riverway Drive, Rasmussen, QLD, 4185

What's nearby

  • Townsville Barra Fishing & Cable Ski Park - 1 min drive - 1.1 km
  • Riverway Lagoon - 6 min drive - 5.8 km
  • Willows Shopping Centre - 6 min drive - 5.8 km
  • James Cook University - 20 min drive - 9.0 km
  • Magnetic Island Ferry Terminal - 22 min drive - 21.4 km

Getting around

  • Townsville Station - 23 min drive
  • Townsville, QLD (TSV) - 23 min drive

Restaurants

  • ‪McDonald's - ‬9 min walk
  • ‪Riverview Tavern - ‬7 min drive
  • ‪Subway - ‬6 min drive
  • ‪McDonald's - ‬6 min drive
  • ‪Cactus Jack's - ‬5 min drive

About this property

Upper Ross Hotel

Hotel located in Rasmussen
At Upper Ross Hotel, you can look forward to laundry facilities, a bar and a restaurant. Stay connected with free WiFi in public areas.
Other perks at this hotel include:
  • Free self-parking
  • Smoke-free property and a billiards/pool table
Room features
All guest rooms at Upper Ross Hotel offer comforts, such as air conditioning.
Extra amenities include:
  • Shared bathrooms with showers
  • Fridges, electric kettles and limited housekeeping

Similar properties

Café

Madison Plaza Townsville

  • Free WiFi
  • Air conditioning
  • Laundry
  • 24/7 front desk
7.2 out of 10, Good, 1,020 reviews
The price is NZ$164
includes taxes & fees
1 Dec - 2 Dec
Madison Plaza Townsville

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • A bar/lounge
  • A restaurant

Restaurants on site

  • Upper Ross Bistro

Things to do

  • Billiards/pool table

Conveniences

  • Laundry facilities

Guest services

  • Housekeeping (weekly)

Outdoors

  • On a river

Accessibility

  • No lift

More

  • 1 building
  • 1 floor
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Shared bathroom
  • Shower
  • Towels provided

Entertainment

  • TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

More

  • Air conditioning
  • Desk

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 10:00 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Contactless check-out

Special check-in instructions

There is no front desk at this property
Guests must contact the property in advance for check-in instructions; your host will greet you
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation

Access methods

Host will greet you

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children 18 and younger are not allowed at this property; all guests older than 18 are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have any lifts
This property caters to LGBTQ+ guests
Children 18 years old and younger are not permitted at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Upper Ross Hotel Rasmussen
Upper Ross Hotel
Upper Ross Rasmussen
Upper Ross
Upper Ross Hotel Hotel
Upper Ross Hotel Rasmussen
Upper Ross Hotel Hotel Rasmussen

Frequently asked questions

Is Upper Ross Hotel pet-friendly?

No, only service animals are welcome at the property.

How much does it cost to stay at Upper Ross Hotel?

As of 6 Nov 2025, prices found for a 1-night stay for 2 adults at Upper Ross Hotel on 16 Nov 2025 start from NZ$95.87, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Upper Ross Hotel?

Self-parking is free at this property.

What time is check-in at Upper Ross Hotel?

Check-in start time: 2:00 PM; check-in end time: 10:00 PM. Late check-in is available during limited hours.

What time is check-out at Upper Ross Hotel?

Checkout is at 10 AM.

Where is Upper Ross Hotel located?

Located in Rasmussen, this hotel is 0.8 mi (1.3 km) from Townsville Barra Fishing & Cable Ski Park and within 3 miles (5 km) of Riverway Lagoon and Tony Ireland Stadium. Martial Art Academy and Willows Shopping Centre are also within 6 miles (10 km).

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Upper Ross Hotel Reviews

Reviews

6.0
Rating 10 - Excellent. 8 out of 38 reviews
Rating 8 - Good. 8 out of 38 reviews
Rating 6 - Okay. 6 out of 38 reviews
Rating 4 - Poor. 5 out of 38 reviews
Rating 2 - Terrible. 11 out of 38 reviews

7.4/10

Cleanliness

7.2/10

Staff & service

5.6/10

Amenities

6.8/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Great large bed
Stayed 2 nights in Jul 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service
Stayed 1 night in Apr 2025

8/10 Good

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
The Manager looked after us very well. Thank you for ensuring a comfortable stay.
Stayed 1 night in Sep 2023

2/10 Terrible

Trent

Disliked: Amenities
Keys stuck in doors
Stayed 1 night in May 2024

4/10 Poor

Anne

Disliked: Cleanliness, amenities, property conditions & facilities
I only stayed for one night
Stayed 14 nights in May 2025

2/10 Terrible

Charmaine

Disliked: Amenities, property conditions & facilities
I liked how they gave out the breakfast packs but didnt.like the shared bathroom amd toilets and there were smell of drugs through the hallway
Stayed 3 nights in May 2025

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome service five star Thanks!
Stayed 1 night in Dec 2024

8/10 Good

Kelvin

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and tidy
Stayed 1 night in Mar 2024

8/10 Good

Hayden

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were good and very helpful and room was modern and clean.
Stayed 3 nights in Jan 2024

8/10 Good

Daryl

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were very nice, modern and well equipped. The location of the property however was not in a very nice area of Townsville.
Stayed 1 night in Oct 2023

10/10 Excellent

Alberta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was like a home away from home I enjoyed it. The accommodation was comfortable. I would have liked single beds.
Stayed 6 nights in Aug 2023

2/10 Terrible

Jesse

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed before. Booked the room got turned away this time for being local. In a town ravaged by drugs FROM OUTSUDE OF TOWN, you dont look after your. Kindly, shut down.
Stayed 1 night in May 2023

6/10 Okay

BETTY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice and clean but for old people it having to walk to toilet and to fill the jug had to go bathroom Had GREAT Meals and nice staff
Stayed 1 night in Jan 2023

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was a great place to stay close to public transport minutes away from shops
Stayed 3 nights in Jul 2022

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Amenities
One of the reasons that I choose this hotel was for the continental breakfast, but they gave me nothing. Also, the kettle was dirty with mould, so I couldn’t even drink a coffee.
Stayed 2 nights in Jul 2019

8/10 Good

Geoff

Liked: Cleanliness, amenities, property conditions & facilities
When we got there the staff didn't know anything about it being booked through Wotif. We only stayed one night instead of 2 because the job was finished early, We paid for the one night but had to pay 100 dollars deposit for the key and they said it would be back in our account in 4 days. Its now been seven days and nothing. To top it of Wotif billed out account for 2 days after we got back so basically we have been ripped of. Will deal direct from now with Motels
Stayed 2 nights in May 2019

6/10 Okay

Damian, Brisbane

Liked: Room comfort

Nice cheap hotel but the security bond is a pain

Was handy to the Cowboys Stadium and booking in at the gaming room wasn't too inconvenient. Biggest issue was wanting the $100 security deposit in cash and not being able to get it back until 10am when the hotel opened. Not one for the early starter or the card user. Communal Bathroom was as expected for a Hotel.
Stayed 1 night in Aug 2018

8/10 Good

EVELYN

Liked: Cleanliness, property conditions & facilities, room comfort

Cheap accomodation

The motel was closeby wheremy friends partyis being held.
Stayed 1 night in Nov 2017

2/10 Terrible

Tiny, Australia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor. $100 deposit for the key (cash or charged to your credit card, supposedly refunded on checkout). Credit card detals also taken and openly recorded on an unsecure database. Forced to sign some kind of contract that they obviously figure entitles them to defraud the credit card company for damage fees. Flood light right outside window. No water in the room, had to fill jug from a communal shower. Very odd set up, clearly experienced with problem guests. All the reasons in the world not to recommend anyone stays here. Getting the key deposit tirned out to be just the saga that was accepted. You either need to stay until 10am to check out and get it done then. If you have to leave b4 10 you're at their mercy as to when/if they process the refund. I had to call and prompt them only to be told it will take 5-7 days gor me to see the money. Expedia should not be supporting this hotel. Bad practices are being imposed on Expedia customers.
Stayed 1 night in Jun 2017

2/10 Terrible

Tiny, Aus

Disliked: Staff & service, property conditions & facilities, room comfort

It's all about them Jack.

I've never stayed at a hotel with such poor customer service.. $100 deposit for the key (cash or charged to your credit card. Actually deducted from your card.). Credit card detals also taken and openly recorded on an unsecure database. Forced to sign some kind of contract that they obviously figure entitles them to defraud the credit card company for damage fees. Flood light right outside window. No water in the room, had to fill jug from shower. I'm not sure there were pillows in the cases, just seme-thick pillow cases I think. Very odd set up, clearly experienced with problem guests. All the reasons in the world not to recommend anyone stays here. Getting the key refund is something of a problem. You can't checkont until staff arrive at 10am but if you leave earlier they eventually pay you back. I had to phone up and regardless it'll take 5-7 days to see the money again. This hotel should not be on Expedia its a bad advert all round for the hospitality industry.
Stayed 1 night in Jul 2017

4/10 Poor

Steve , w

Disliked: Cleanliness, property conditions & facilities, room comfort

Shared bathroom and expensive

The room was average, no ensuite, expensive , they call it a motel but I'd describe it as a backpackers, had to leave a $100 key deposit and they had a computer problem and held the deposit as they didn't think I'd paid. I had to return 3 days later to collect the deposit once they'd sorted themselves out. I arrived it still took almost 30min to get the deposit back as nobody knew what was going on. Very poor experience.
Stayed 1 night in Jun 2017

2/10 Terrible

J, Cairns

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible

Not what is stated on your site, you stated that breakfast is included and it didn't. Not happy about the fact that we had to go elsewhere to get breakfast when it said breakfast was included and that was the only reason we booked this place. Not happy to recommend this place to anyone. Not happy with the room either, was uncomfortable and only had a double bed not even a queen bed and was for 2 ppl? Will not be staying here again and I suggest you take it off your site

8/10 Good

Caitlin

Liked: Cleanliness, property conditions & facilities, room comfort
You'll need $100 for a key deposit and the rooms are available for $70 a night you find out once you're there. Clean and neat rooms.

6/10 Okay

Happy, Sydney

Liked: Staff & service

Nice hotel

Nice hotel, at a very good price and even with shared amenities very clean. Staff were friendly and very helpful.

2/10 Terrible

sports travelle, C

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Accounting

Had a bad experience with dealing with the check in and charging system at the hotel. Paid for the booking on Wotif - has to pay 100$ key bond !!!! - and then got charged twice = $352 on my credit card !- which they refused to accept responsibility for until 2 weeks later. it is all fixed now.