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Reviews of The Plough Inn

3.5 out of 5
The Plough Inn
Coldharbour, Dorking, England

Reviews

9.0

Wonderful

Rating 10 - Excellent. 80 out of 122 reviews" "
Rating 8 - Good. 30 out of 122 reviews" "
Rating 6 - Okay. 6 out of 122 reviews" "
Rating 4 - Poor. 3 out of 122 reviews" "
Rating 2 - Terrible. 3 out of 122 reviews" "

9.0/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Gillian

Liked: Staff & service
Could have been cleaner (check toilet bowl), no t bags or spoon, kettle too big to fit under bathroom tap. A bright light outside the window on all night and a compressor noise all night. The worst thing was the outside metal stairs to get to the bedrooms, had it been raining I wouldn't have stayed. Food limited to what is offered on certain nights. The host was brilliant but his wife really shouldn't serve breakfast in her 'nightie'. Amazing location for walking and cycling.
Stayed 1 night in May 2024

8/10 Good

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were exceptionally nice and friendly. The property was a 20min walk from Leith Hill. Food was excellent, room comfortable.
Stayed 1 night in Apr 2024

10/10 Excellent

Geoffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked at The Plough for a night while exploring the Surrey Hills. The welcome was warm and the staff super helpful and nice to talk to! The room was nicely decorated with good bed linens and high quality amenities. There was a little noise from the pub below during the evening but nothing to worry about and that stopped at closing time. This is a village pub but NOT a rowdy one! We dined in the restaurant on the evening and had breakfast the next day. All food was super tasty and good value. Do eat there if you're staying there as you will certainly enjoy the food! All in all a lovely stay and we would certainly consider visiting again.
Stayed 1 night in Feb 2024

6/10 Okay

Andrew, Redmond

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
This was a mixed bag of a stay. The staff is very pleasant and the food at the inn really was excellent. The room itself seemed to have rather less attention to details. The entryway to the rooms was rather cluttered with linens laundry bags which remained throughout our stay, and only about half of the lights in the room worked, leaving it quite dim at all times. The staff noted to us the problem with the lights as we checked in but they seemed strangely uninterested in doing anything about it and this remained unaddressed. We also noted a bit of mold in the shower and ceiling in the bathroom which shouldn’t be tolerated. All in all this wasn’t a terrible stay, but if you have other options I would suggest considering those instead.
Stayed 2 nights in Feb 2024

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Needs an upgrade
The hotel was very shabby but not chic. Initially I was given a small room at the rear of the hotel. Wardrobe non functioning, door wedged closed with a coffee table. Inside very dusty with someone else’s clothes in a carrier bag. Shower room cramped and grubby with mould around the ceiling. Bed was clean and comfortable. Water hot but not draining properly. After complaining I was given a larger better room but lights didn’t work over the bathroom mirror. Paint peeling off the ceiling. Bed very comfortable. Management apologised for the state of the rooms and said they were waiting a refurbishment. Breakfasts were well prepared and tasty. I was given a 30% reduction on my bill. I don’t recommend this hotel until it is given a full renovation both inside and outside. Not appropriate for the elderly or disabled because all bedrooms are accessed up an outside metal fire staircase. It was a pity because the village of cold harbour was very pretty.
Stayed 2 nights in Feb 2024

10/10 Excellent

Glen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely place to get away, We only overnighted here, but we will be back. Very professional and friendly staff. Close to Gatwick but felt as if it was in some quite haven.
Stayed 1 night in Dec 2023

10/10 Excellent

Alana

Liked: Cleanliness
Wonderful staff and amazing food
Stayed 2 nights in Dec 2023

2/10 Terrible

richard

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a lovely Inn, very pleasant and helpful staff, we arrived at midday and was able to check in straight way as rooms were ready, normal check in 3pm. The rooms were a little on the small side but adequate. The curtains in our room were hanging off the rail just needed some hooks. The wardrobe door did not stay shut but a convenient side table was placed there to keep it shut. The towel rail in the bathroom was not working, and when we had a shower it was not draining away so overflowed out onto the bathroom floor. The outside of the property looks a little tired, in need of a lick of paint. We had dinner there but 4 of the mains were unavailable as sold out earlier in the day, there was also no cheese for the cheeseboard option in desserts, but what we had very was very good. Steaks were cooked just as requested. overall we had a pleasant stay.
Stayed 1 night in Nov 2023

10/10 Excellent

Donna

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Foreign solo travelers beware, unhelpful staff
First off, this Inn is NOT in Dorking as it states on the address, (as I based my decision to stay here) it is miles outside of the village. The buses that supposedly run through the area do not exist and I was basically laughed at by the staff when I asked about them. Without a car, you have to order a taxi hours in advance and it is about 30 pounds to go anywhere, even a few miles. The staff was not helpful or friendly when I told them of my predicament. There was also a lack of basic amenities (hair dryer, iron), the WIFI was spotty and the power went out multiples times. All and all, a very unfortunate and expensive experience for a solo traveler without a car. NOTE: I have requested hotels.com to update the information to reflect the true location and they still have not done so.
Stayed 2 nights in Sep 2023

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

ELAINE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, rural setting with friendly helpful hosts.
Stayed 1 night in Sep 2023

4/10 Poor

Ron

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

6/10 Okay

fran

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Very expensive for what it was
Stayed 1 night in Aug 2023

10/10 Excellent

Richard

Stayed 1 night in Aug 2023

10/10 Excellent

Sharon

Stayed 1 night in Jul 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service
Really a cool place to stay .... excellent location and a vast variety of hiking/biking trails. Excellent pub and pleasant hand helpful staff. Plus ... they brewed their own on site real ale.
Stayed 1 night in May 2023

8/10 Good

Colin

Stayed 2 nights in May 2023

6/10 Okay

Mei

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in May 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

8/10 Good

William

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2023

8/10 Good

Tom

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely pub
Stayed 1 night in Mar 2023

8/10 Good

Paul

Stayed 1 night in Mar 2023

10/10 Excellent

Dennis

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

Phil

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

10/10 Excellent

Brian

Travelled with partner, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Great atmosphere, excellent service from the manager.
Stayed 3 nights in Sep 2022

10/10 Excellent

Peter

Business traveller, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
As advertised
Stayed 1 night in Sep 2022

10/10 Excellent

Jay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cute and comfy
Lovely little Inn/Pub. Delicious dinner and breakfast. It's not right in Dorking, but area is beautiful. We took a nice 1.25-mile walk to the Leith Tower.
Stayed 1 night in Sep 2022

8/10 Good

Selden

Travelled with partner
Liked: Staff & service, property conditions & facilities
A quaint and charming inn in a small village setting, a 4 mile drive south of Dorking (on a *very* narrow country lane in a dark forest setting). The room was small and tidy, but had unbearably slow internet, or none at all. Had to go to the pub to get a signal. Pub food was excellent, and the free breakfast outstanding. All in all a very nice place with a few shortcomings.
Stayed 1 night in Sep 2022

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Jul 2022

6/10 Okay

Simon

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
If you're looking for a quirky chilled stay in the middle of nowhere, The Plough is the place for you. Unfortunately not what I was looking for on this trip. The positives - the food was excellent, the room was clean and quiet, and there's a micro-brewery on site. The negatives - the dinner service was chaotic, there was a drain smell in our bathroom and in the morning front-of-house was conducted by a woman on maternity leave carrying a baby! It was all a bit surreal for us!
Stayed 1 night in Jul 2022

4/10 Poor

Debit

Stayed 1 night in Jul 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming staff and good food. Nice friendly English pub atmosphere. A little find.
Stayed 1 night in Jun 2022

10/10 Excellent

Thomas

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent food and craft beer selection. Family and dog friendly, staff are awesome, very friendly and welcoming. Very good bed and breakfast rates.
Stayed 1 night in Jun 2022

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience and an unexpected wonderful location. The staff was extremely helpful and nice. Our room was very clean and quiet, and the meals were 5 star. Thank you for a wonderful experience.
Stayed 1 night in May 2022

10/10 Excellent

Byron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

10/10 Excellent

Wolfgang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wish I would have stayed longer!
This was an amazing stay. The countryside is incredible and the location is ideal. Our room was above the pub and it seemed to be just recently renovated--everything seemed brand new. The owner was super and the diner and breakfast was also very well done.
Stayed 1 night in May 2022

10/10 Excellent

Jeremy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great and an amazing pub.
Stayed 2 nights in Dec 2021
Response from The plough inn team on 21 Dec 2021
Thank you for your review, we look forward to seeing you soon!

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely position near to beautiful scenery. The accomodation was attractive and welcoming. The staff were very helpful and friendly, and breakfast was very appetising. The room was compact, and the paintwork was peeling in places and needed an overhaul. Otherwise it was comfortable and pleasant. Probably a larger room would be better next time. We would recommend this Inn and love to return.
Stayed 2 nights in Oct 2021

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic 16th century pub with awesome character. The food is exceptionally good, evening meal was delicious and the full english breakfast was fantastic. Very good cask ales in the pub and the staff were very friendly and helpful. The room was very quaint and comfortable. Will definitely stay here again on our next visit to the UK, only 30 minutes easy drive to Gatwick Airport. Well done to everyone at the Plough, first class service.
Stayed 1 night in Sep 2021
Response from The Plough inn on 17 Sept 2021
Dear Thomas, Thank you for your wonderful feedback. We are so pleased you enjoyed your stay and look forward to welcoming you back. Kind regards, The plough inn

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Friendly chilled atmosphere
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Stayed 1 night in May 2021

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable room - good food and friendly service
Stayed 1 night in Sep 2020

10/10 Excellent

Rosemary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stay
Olde worlde pub very good food very good service. Only problem is going upstairs to your room outside if you had walking difficulties then it would be hard. But had a wonderful night their 😀
Casper being nosy
Stayed 1 night in Aug 2020

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for overnight stay in the Downs
Lovely over night trip after a walk on the North Downs. Would recommend
Stayed 1 night in Aug 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay at the inn
Lovely escape in beautiful countryside, very comfortable bedroom. Great to have meals inside and outside
Stayed 3 nights in Jul 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020

10/10 Excellent

Graham

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019