Doncel Hotels, Samaná

"Loved Everything"

"Loved everything! Looking forward to go back soon."

"En Terrenas un lugar magnifico"

"Awesome!"

"The place was almost perfect with the listing. We sent a message before arrival to make sure they had luggage storage after checkout and to have 24hr service reception this is why we booked it and the hotel confirmed with a message. Once arrival, the receptionist was very nice and friendly and we asked again about luggage storage and said they do have it and wouldn’t be an issue also said will respond when needed but we never really got replies back from her the next day. When checkout we went to reception to checkout and we have to wait 10 min under the sun at noon to get the receptionist to come to open the door as she was busy doing something else. The other service people came and were confused what we needed. It was very frustrating as specifically we wanted a 24 hour reception for this reason and wasn’t the case. Once the receptionist arrived which was a different from the previous day, she said that they did not have luggage storage and that they don’t store it. We can leave it at front desk, but that they will be unsafe due to multiple people coming and going in the reception. She was very defensive throughout the conversation, we lost our trust and left with our luggage. The place is clean and has everything you need expect one important thing we needed customer service,"

"The place is very good for the price, perfect location right on the Beach. The staff are very helpful"

"The food it was the same thing every day, and there was no activity for the guest at the hotel the pool and the beach is nice but need more to do at nite for guest I give the staff a full 100%"

"Really beautiful hotel. Staff was super friendly and helpful. Location is perfect, you are close to the beaches and to some nice restaurants. Really glad we stayed there and would stay there again"

"Friendly staff; always a YES as an answer for any request."