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Reviews of Gateway Hotel by Nightcap Plus

4 out of 5
Gateway Hotel by Nightcap Plus
16 Fenton Street, Devonport, TAS

Reviews

8.6

Excellent

Rating 10 - Excellent. 470 out of 1000 reviews" "
Rating 8 - Good. 393 out of 1000 reviews" "
Rating 6 - Okay. 98 out of 1000 reviews" "
Rating 4 - Poor. 35 out of 1000 reviews" "
Rating 2 - Terrible. 4 out of 1000 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Harry

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff, excellent room service, nice selevtion,well stay again.Easy free parking
Stayed 1 night in May 2024
Response from Katherine on 17 May 2024
Thanks Harry!

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent value. Helpful and friendly staff. Great fòod.
Stayed 1 night in May 2024
Response from Katherine on 17 May 2024
Thanks Daniel, your feedback is greatly appreciated.

10/10 Excellent

Kathy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great centrally located hotel. Great service.
Stayed 1 night in Apr 2024
Response from Katherine on 26 Apr 2024
Thanks Kathy, your feedback is greatly appreciated.Safe travels.RegardsKatherineVenue Manager

10/10 Excellent

Kathleen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Business trip made easy. Parking on site. Easy room service and comfortable bedding.
Stayed 1 night in Apr 2024
Response from Katherine on 24 Apr 2024
Thanks Kathleen, so glad you had an enjoyable stay.RegardsKatherineVenue Manager

10/10 Excellent

Souheni

Stayed 1 night in Apr 2024
Response from Trudy - Assistant Manager on 8 May 2024
Thank you for stay, safe travels

10/10 Excellent

Mohammad Omer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and modern rooms
Stayed 2 nights in Mar 2024
Response from Katherine on 9 Apr 2024
Thanks Mohammad!

10/10 Excellent

Simona

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Mar 2024
Response from Katherine on 21 Mar 2024
Thanks so much Simona.Safe travels.

10/10 Excellent

Lydia

Stayed 1 night in Feb 2024
Response from Katherine on 21 Mar 2024
Thanks Lydia!

10/10 Excellent

Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 1 night in Feb 2024
Response from Katherine on 27 Feb 2024
Thanks Ann!RegardsKatherineVenue Manager

8/10 Good

Rachel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The room was lovely and I was upgraded to a spa suite. Food needs improvement.
Stayed 1 night in Feb 2024
Response from Katherine on 27 Feb 2024
Thanks Rachel, I'm glad you had a comfortable stay and enjoyed your room upgrade.RegardsKatherineVenue Manager

10/10 Excellent

Samantha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, easy parking, great restaurant
Stayed 1 night in Feb 2024
Response from Katherine on 19 Feb 2024
Thanks so much Samantha.Enjoy the rest of your travels. We hope to see you again.RegardsKatherine Venue Manager

8/10 Good

maureen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nothing really say
Stayed 1 night in Feb 2024
Response from Katherine on 19 Feb 2024
Thanks Maureen, we hope to see you again.RegardsKatherineVenue Manager

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good as a stay over for the princess
Stayed 1 night in Feb 2024
Response from Katherine on 19 Feb 2024
Thanks Jenny - so glad you enjoyed your time with us.RegardsKatherine Venue Manager

8/10 Good

Sopheia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location for easy access to shops etc
Stayed 2 nights in Feb 2024
Response from Katherine on 19 Feb 2024
Thank you for your review and feedback, Sopheia.Safe travels, we hope to welcome you again.RegardsKatherine Venue Manager

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Marvelous staff, great stay! I stayed 2 nights after being discharged from hospital with a broken leg and the staff were wonderfull. Sherri, and Jacinta on reception were amazing, even helping to organise medication delivered to my room, that the hospital had foŕgotten. The room cleaning ladies,were wonderfull, organising a plastic bag for my leg cast, so i could shower. Comfy rooms, great food..could not have asked for better
Stayed 1 night in Feb 2024
Response from Katherine on 13 Feb 2024
Thanks so much David - I'm glad we were able to assist in making your stay more comfortable given the situation.Safe travels and we hope to see you again.RegardsKatherineVenue Manager

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Katherine on 13 Feb 2024
Thanks Bruce.RegardsKatherineVenue Manager

10/10 Excellent

Matthew Scott

Liked: Cleanliness, staff & service
Everything
Stayed 3 nights in Jan 2024
Response from Katherine on 13 Feb 2024
Thanks Matthew, your review is greatly appreciated.Safe travels.RegardsKatherineVenue Manager

8/10 Good

Jen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, fantastic location and restaurant was lovely
Stayed 1 night in Feb 2024
Response from Katherine on 8 Feb 2024
Thanks Jen, so glad you enjoyed your time here.Safe travels.RegardsKatherineVenue Manager

8/10 Good

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
This is a nice motel with friendly staff. The bed is really comfortable and the unit was very clean; for me, the 2 most important features in a motel room.
Stayed 1 night in Jan 2024
Response from Katherine on 8 Feb 2024
Thanks Alison, your feedback is greatly appreciated.We hope to welcome you again soon at Gateway Hotel by Nightcap Plus.RegardsKatherineVenue Manager

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Comfy beds!
Stayed 2 nights in Jan 2024
Response from Katherine on 8 Feb 2024
Thanks Michael, it's great to know you had a comfortable stay.RegardsKatherineVenue Manager

10/10 Excellent

CRAIG

Stayed 1 night in Jan 2024
Response from Katherine on 21 Mar 2024
Thanks Craig, we hope to see you again soon.

10/10 Excellent

Katherine, Ely

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful warm welcome, much appreciated after a long and challenging day. Everything you need from a decent hotel, clean, fresh and spacious
Stayed 1 night in Jan 2024
Response from Katherine on 1 Feb 2024
Thanks Katherine, so glad you enjoyed your time with us.Safe travels - we hope to welcome you again at Gateway Hotel by Nightcap Plus.RegardsKatherineVenue Manager

10/10 Excellent

Colin

Location to the Ferry excellent parking facilities included at no extra cost. Simple easy walk to the main shopping strip Recommended
Stayed 1 night in Jan 2024
Response from Katherine on 15 Jan 2024
Thanks Colin, I'm glad our venue was convenient to your needs.We hope to see you again at Gateway Hotel by Nightcap Plus.RegardsKatherineVenue Manager

8/10 Good

Claire

Liked: Cleanliness, staff & service, property conditions & facilities
Yummy desserts and great service
Great stay, able to extend at the last minute. All staff were super helpful and accommodating. Room service was great with no delivery fee, desserts were amazing except were slightly different when ordered again? Disappointed no water or lemon lime bitters on the room service menu.
Stayed 1 night in Jan 2024
Response from Katherine on 15 Jan 2024
Thank you for your review and feedback Claire, it is greatly appreciated.I'm so glad you enjoyed your time with us.Apologies that water or lemon lime bitters was not available on the room service menu - we do stock these, so I will double check the ordering system and update it with these items.Safe travels and we hope to see you again.RegardsKatherineVenue Manager

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Just a little dated, but lovely and clean.
Stayed 1 night in Jan 2024
Response from Katherine on 15 Jan 2024
Thanks Karen, your feedback is appreciated.Glad you enjoyed your stay.RegardsKatherineVenue Manager

4/10 Poor

Sidi

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Good location for ferry terminal arrival/terminal; bad check-in experience with reception staff
Stayed 1 night in Jan 2024
Response from Katherine on 12 Jan 2024
Thanks Sidi, your feedback is appreciated.I'm sorry your check in experience was not as expected - I am happy to discuss further if you can advise what happened?I'm glad you enjoyed our location and we wish you well for future travels.RegardsKatherineVenue Manager

10/10 Excellent

Philippa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Katherine on 12 Jan 2024
Thanks Philippa, I'm glad you had an enjoyable stay.We hope to see you again at Gateway Hotel by Nightcap Plus.RegardsKatherineVenue Manager

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Katherine on 12 Jan 2024
Thank so much Cheryl, your review is greatly appreciated.Safe travels - we hope to welcome you again soon.RegardsKatherineVenue Manager

10/10 Excellent

sharni

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Katherine on 8 Feb 2024
Thanks Sharni.

8/10 Good

Mo Lin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Katherine on 1 Feb 2024
Thanks Mo Lin.RegardsKatherine Venue Manager

10/10 Excellent

Dylan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Katherine on 3 Jan 2024
Thanks Dylan, I'm glad you enjoyed your stay.See you again soon.RegardsKatherineVenue Manager

10/10 Excellent

YI-LIN

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is very clean and friendly staff. Walkable distance to Devonport CBD.
Stayed 6 nights in Dec 2023
Response from Katherine on 3 Jan 2024
Thanks Yi-Lin - your feedback is greatly appreciated and it is lovely to know you enjoyed your stay.RegardsKatherineVenue Manager

10/10 Excellent

Reynold, Preston

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The parking area is always full and several cars were not parked properly, ie. Parking over the designated lines.
Stayed 7 nights in Dec 2023
Response from Katherine on 3 Jan 2024
Thank you for your review and feedback, Reynold.Some of our parking spaces are a bit tight, however our newly updated second car park is much better for this issue.I'm glad you had a comfortable stay otherwise.RegardsKatherineVenue Manager

10/10 Excellent

Sally-Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for 1 night after disembarking from the Spirit of Tasmania. Staff were very friendly, special mention to the lady working in the bistro. Only complaint was a dripping shower.
Response from Katherine on 3 Jan 2024
Thanks Sally-Ann, it is great to know you enjoyed your stay with us.Safe travels, and we hope to see you again.RegardsKatherineVenue Manager

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a bad room bed was probably a bit too soft but no complaints.
Stayed 1 night in Dec 2023
Response from Katherine on 22 Dec 2023
Thanks David, your feedback is greatly appreciated.Have a great Christmas and we hope to welcome you again soon.RegardsKatherine

10/10 Excellent

Jennifer

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Katherine on 19 Dec 2023
Thanks Jennifer.Enjoy your travels and we hope to see you again.RegardsKatherine

10/10 Excellent

Paula

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Katherine on 17 Dec 2023
Thanks Paula, glad you enjoyed your time with us.

10/10 Excellent

Maki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is located in center of Devonport. There are many shops nearby so it is very convenient. Also receptionists (check-in/ checkout) were really nice and friendly. I will definitely comeback in the future with Tasmania trip. Thank you so much.
Stayed 1 night in Dec 2023
Response from Katherine on 22 Dec 2023
Thanks Maki, your lovely review is much appreciated.We look forward to seeing you again.RegardsKatherine

10/10 Excellent

Debra

Stayed 1 night in Nov 2023
Response from Katherine on 22 Dec 2023
Thanks Debra.Safe travels and we hope to see you again.RegardsKatherine

8/10 Good

Leena

Stayed 1 night in Nov 2023
Response from Katherine on 17 Dec 2023
Thank you Leena - safe travels and we hope to see you again.

10/10 Excellent

Daryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service.
Stayed 1 night in Nov 2023
Response from Trudy - Assistant Manager on 1 Dec 2023
Good Afternoon DarylThank you for choosing to stay at the Gateway Hotel and we hope to have the pleasure againwarm regards

10/10 Excellent

Kristy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room was great, modern and comfortable. Restaurant food was better than most top restaurants a highlight of our trip. Great that there was an on-site gym. Most notable was the service from Assist Venue Manager Karen. Well done and thank you!
Stayed 4 nights in Nov 2023
Response from Trudy - Assistant Manager on 1 Dec 2023
Good Afternoon KristyThank you for your kind words, I will certainly pass this on for you, we are very proud of what we have to offer and are so glad you enjoyed your staywarmest regards

8/10 Good

Yvonne

Stayed 1 night in Nov 2023
Response from Trudy - Assistant Manager on 1 Dec 2023
Thank you for choosing to stay at the Gateway Hotel

8/10 Good

Gary, Kingswood

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Trudy - Assistant Manager on 1 Dec 2023
Thank you for choosing to stay here with us at the Gateway Hotelregards

8/10 Good

Bevan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, quiet and convenient.
Stayed 1 night in Nov 2023
Response from Trudy - Assistant Manager on 1 Dec 2023
Hi BevanThank you for great review, we hope to have the pleasure again sometimewarm regards

10/10 Excellent

Alan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only issue was limited amount of parking spaces available for hotel guests.
Stayed 1 night in Nov 2023
Response from Trudy - Assistant Manager on 7 Nov 2023
Good Morning AlanThank you for your feedbackAs you may have noticed we are currently having one of our carparks renovated, we are sorry this has caused some difficulty with parking, however this will ensure that all our guests will be accommodated when it comes to being able to park and all veicles will be safe and secureThank you for choosing to stay at the Gateway Hotel and we do hope to see you againwarm regards

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Cool as
Stayed 1 night in Oct 2023
Response from Katherine on 19 Oct 2023
Thanks Adam, glad you enjoyed your stay!We hope to see you again at Gateway Hotel by Nightcap Plus.RegardsKatherine

10/10 Excellent

Manuel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for a great stay.
Stayed 1 night in Oct 2023
Response from Katherine on 19 Oct 2023
Thanks Manuel - safe travels.RegardsKatherine

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very happy with the service, room was very nice. Bed super comfortable.
Stayed 1 night in Oct 2023
Response from Glorianne on 15 Oct 2023
Thank you so much for your wonderful, positive feedback!We hope to see you again here at Gateway Nightcap Plus.Warm regards,GlorianneReception

10/10 Excellent

Kristi

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff, even offered to upgrade us when some noisy kids were booting our door in.
Stayed 2 nights in Oct 2023
Response from Glorianne on 14 Oct 2023
Hi Kristi,Thank you so much for your feedback and kind comments!We hope to see you again here at Gateway Nightcap Plus.