Book Town of Tuxedo Hotels

"I booked a king-size room with a balcony and breakfast included through Expedia. The hotel gave me the room I booked, but the room was not functional. The air conditioning was not working, and there was no hair dryer in the room. Around two o’clock in the morning, I woke up sweating because the room was extremely hot. I called the front desk because I could not sleep in a room with no working air conditioning. Instead of fixing the problem properly, they offered to move me to a downgraded room with two small beds, which was not what I paid for. The manager, Ryan, treated me extremely badly at two o’clock in the morning. He was rude, dismissive, and completely unprofessional. His attitude was basically: take the downgraded room, accept a fifty percent discount, or leave. He acted like because I booked through Expedia, it was not his problem. This was completely unacceptable. I paid for a king-size room with balcony and breakfast, but the room had no working air conditioning and no hair dryer. The only solution offered was a much worse room with two small beds. The way the manager handled the situation was disgusting. One of the worst hotel experiences I have ever had. I would not recommend this property."

"Room was clean and comfortable. Staff was friendly and attentive and helped with extra bedding request immediately. Only issue was finding parking due to construction equipment."

"Since our last stay here, things seem better looked after. Please keep making improvements! We enjoyed our stay and hope to be back."

"The hotel was clean and the staff were helpful and friendly. Staff came to the room at 2am to assist with an emergency! They were incredible. Breakfast was good and there were acceptable amount of options. There are many accessible entries other than the front door, which makes getting to your room more convenient. Free parking. Some areas of improvement are WiFi speed and showers. There is no plastic barrier so the water leaves the tub often."

"Room was nice. The bed was a bit hard. When checking in they couldn’t find me by name. I left a room key for my second guest and when they came in, the front desk couldn’t find my name again. My guest had to call me to speak with the front desk. They couldn’t find the key for my guest neither. I would still recommend this hotel."

"Staff members were outstandingly helpful. Hotel common areas are in good shape. Our room was small, furniture was chipped and excessively worn. But functional. "

"Check in staff was fine In room safe did not work. Bathroom Sink did not drain efficiently Bathroom light bulbs some were not working AC unit did not turn off when dry on Auto "

"Ample free parking for guests. Fresh brewed coffee in the lobby and microwave in the lobby. Small store for snacks. Room was very clean, comfortable beds and pillows. Free breakfast of eggs, sausage, bacon bits, juice coffee, tea bagels, breads and mini muffins or Danish pastry. Very close to other stores and eateries. Would definitely stay here again."

"Everyone was nice and welcoming "