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"The room was clean and I love the shuttle service they provided from pick up and drop off between hotel and the Toya JR station. All hotel staff were very nice and the only regret we had was that we only spent three nights in December. We booked the skii class at the site and the instructors and staff were fantastic as well! I highly recommend this place! "

"Everything was great. I highly recommend this hotel. The restaurants are excellent, though some are very pricey. "

"Everything was great the food, the onsen"

"The room was very nice, and it was fun that they provided a yukata in the room and made it easy to obtain more in the lobby. The grand bath was enormous, and I had an excellent time soaking in the different kinds of onsen water. The outdoors section of the bath was absolutely wonderful in the winter. It was also great to have the area behind the lobby before the grand bath with the restaurant, shopping center, capsule toy machines, and arcade; I really appreciated having those inside the hotel, especially during the frigid winter when I would have had to get out of the yukata and into winter clothes to go into town."

"Convenient location in the airport after 24 hour travel day. The room was small, but comfortable. Great breakfast. "

"The room service, the clean room and food! It was great and delicious! "

"Nice onsen, friendly staff"

"Thank you"

"We had the most gorgeous time at this beautiful ryokan/onsen/resort. The setting is so calm and luxurious – I’ll never forget sitting in the (huge) window of our room in the evening and morning, watching the birdlife over the pond and river, with the snowy mountains in the distance. The outdoor onsen is especially spectacular in the early mornings and late nights, and we appreciated that even at 'busy' times during our stay there were only a handful of other people at most in the onsen. It was also lovely to have information for those new to onsen, so everyone felt welcome and comfortable, and a recommended 'itinerary' for a one-night stay, acknowledging that many (like us) would only have a short time here. Dinner and breakfast were both stunning in the traditional ryokan style, with lovely sake and wine on offer in the evening. The hotel is clearly able to accomodate a large number of guests but is cleverly laid out (as is the dining room) to make it feel very intimate and private for each guest. It’s such a special and calm place, and one I’ll always think of very fondly! (PS. You can access the National Ainu Museum by foot via the hotel car park, or it’s a very quick drive next door. We visited after checking out — not to be missed!)"