Book a Deseronto Cottage

"FILTHY DISGUSTING The room was filthy on arrival: the bathroom had marks on the walls resembling dried bodily fluids and feces, silverfish in the shower, a grime-caked showerhead, and a dirty floor. The bed linens were stained and visibly dirty. The television flickered constantly, the remote didn’t work even with new batteries, HDMI and USB ports were broken, and the lamps flickered or turned off. Housekeeping did not refresh the room during our multi-day stay, and when we requested towels and cups, staff were rude and refused service. The pool was unusable due to dangerously high chlorine levels, which burned our eyes and left our vision cloudy. The only positive interaction was with one older staff member at check-in; every other employee was rude, dismissive, and unprofessional, particularly a blonde front desk worker who snapped at both guests and coworkers. Parking was poorly managed, and staff were unhelpful when we had to use a non-designated spot. Overall, the level of cleanliness, maintenance, and customer service was shocking and far below any reasonable standard. This hotel failed in every basic aspect, and I cannot recommend it to anyone. Immediate action is needed to prevent future guests from experiencing this unacceptable level of neglect."

"We made arrangements in large part because of the pool. We wished someone had reached out to us beforehand to say that it wasn't available. Our kids were very disappointed!!"

"The staff were very friendly, rooms were clean and had a great view. The grounds are nice, with an outdoor pool that would be nice in the summer. Great location. The indoor pool wasn’t great. It’s an old pool, in a lower level with no windows, very poor air circulation and the filters/jets were not on. Poor air circulation in the rooms as well, but the balcony door opened which was nice. Over all a good value hotel, but I would stay away from the indoor pool. "

"Great room (queen beds and suite,) breakfast was delicious and loved the 24/7 tea and coffee. Only note is the that my kids kept cutting themselves in the pool on the floor and walls of it. Would recommend water shoes. "

"Clean, beautiful and friendly hotel in a serene and relaxing setting. Delicious restaurant. Allows pets. I’m so happy I stayed here and would highly recommend."

"The room was large and everything was nicely put together. We got a greag upgrade due to issues with our original room. The upgrade was fantastic and greatly appreciated. "

"Rooms were good size and clean. Nice big lobby. Good location from highway and mall. "

"We arrived at some absolutely rediculous hour of the night/morning due to a significant snow storm. We had an appointment to make for 9am. When we arrived I used the intercom and had to wake the front desk staff but they were very nice and understanding about it. I think we got 3 hours of sleep before having to check back out which again I had to use the intercom and have someone come to the front to return my deposit and check out and again they were super nice about it and didn't give me any hard time about the deposit. Simple, quick, and friendly even if half asleep. Cleanliness was higher than expected and the room was a decent size and the bed was comfy. Parking was available right at our room door. "

"Quaint hotel next to the water. Really beautiful area behind the hotel with chairs. Extremely friendly staff. Free parking. The Lighthouse restaurant was just inside and was excellent. The rooms were small but comfortable. The sheets on the beds were so amazingly soft. "