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Reviews of Hilton Garden Inn Des Moines/Urbandale

3 out of 5
Hilton Garden Inn Des Moines/Urbandale
8600 Northpark Dr, Johnston, IA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 611 out of 1000 reviews" "
Rating 8 - Good. 289 out of 1000 reviews" "
Rating 6 - Okay. 63 out of 1000 reviews" "
Rating 4 - Poor. 26 out of 1000 reviews" "
Rating 2 - Terrible. 11 out of 1000 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Rhonda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sincerely, Rick on 20 Mar 2024
Rhonda, thank you for the outstanding review. We are glad to hear that you enjoyed your stay. Please stay with us again the nex time you are in the area.

10/10 Excellent

Craig

All was perfect- loved it
Stayed 1 night in Mar 2024
Response from Sincerely, Rick on 15 Mar 2024
Craig, Thank you for choosing to stay with us at the Hilton Garden Inn Des Moines/Urbandale. We appreciate your business and the outstanding score you gave us. I am glad that you enjoyed your stay with us. Please stay with us again the next time you are in the Des Moines area.

8/10 Good

Izaak

Liked: Cleanliness, staff & service, property conditions & facilities
Very much as expected for a property in this category.
Stayed 3 nights in Feb 2024
Response from Sincerely, Rick on 5 Mar 2024
Izaak, thank you for taking the time to fill out this survey. I am glad that you enjoyed your stay, and if there is anything I can do to for you please let me know. And please stay with us again the next time you are in the area.

10/10 Excellent

Kaylee

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, convenient location, room was clean. Only thing that would’ve made it better is if they offered free breakfast. But there are options within minutes of the hotel if you don’t want to spend the $9-$13pp.
Stayed 2 nights in Feb 2024
Response from Sincerely, Rick on 1 Mar 2024
Kaylee, Thank you for your review. Just to give you some information regarding the breakfast. All Hilton Garden Inn charge for breakfast. You always can book your room including breakfast which would save you additionally. Please let me know if you have any questions.

10/10 Excellent

Zachary

Stayed 1 night in Jan 2024
Response from Sincerely, Rick on 1 Mar 2024
Zachary, Thank you for choosing to stay with us at the Hilton Garden Inn Des Moines/Urbandale. I am glad to hear that you enjoyed your stay, thank you for the outstanding ratings.

6/10 Okay

Kimberly

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Sincerely, Rick on 15 Jan 2024
Kim, please let me know what happened that we only got a 3 out of 5 score. I would like to find out what happened so that I can look into the situation.

4/10 Poor

Jamie

Liked: Staff & service, property conditions & facilities
The water in my room would not get hot. I took 3 cold showers during my stay. I notified the front desk however, nothing was done to correct the issue. Also, the fitted sheet on the bed would not stay on. Also, notified office.
Stayed 4 nights in Dec 2023
Response from Sincerely, Rick on 19 Dec 2023
Jamie, I am so sorry that we dropped the ball on this. I do see where you informed the front desk regarding these issues. This is not what we want our guests to experience. I have refunded you one night's stay. If there is anything else that I can do for you, please let me know.

8/10 Good

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Sincerely, Rick on 11 Dec 2023
Valerie,Thank you for taking the time to fill out the survey. I hope you were able to visit some area attractions. If there is anything that I can do for you please let me know.

10/10 Excellent

Alejandro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just wanted to let you know about my recent stay at this hotel. The rooms were spotless and the showers were fantastic. I had such a great experience overall. I'll definitely be choosing this hotel again on my next visit. Highly recommended!
Response from Sincerely, Rick on 1 Mar 2024
Alejandro, Thank you so much for your awesome review. I will share it with the rest of the staff. We look forward to seeing you again.

10/10 Excellent

Mike

Stayed 2 nights in Nov 2023
Response from Sincerely, Rick on 4 Jan 2024
Mike, Thank you for the outstanding review. Please stay with us again.

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel! Convenient to highway. Staff very friendly and breakfast was delicious. Will definitely stay here again!
Stayed 2 nights in Nov 2023
Response from Sincerely, Rick on 26 Nov 2023
Nicole, Thank you so much for the kind words about the staff. I am glad that you enjoyed breakfast and your stay. Please stay with us again the next time you are in the Des Moines area.

10/10 Excellent

Melanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would go back if in the area
Overall great location. We didn’t expect to have to pay for breakfast as many other suite based hotels offer free breakfast. The room was nice, clean and comfortable
Stayed 1 night in Nov 2023
Response from Sincerely, Rick on 6 Nov 2023
Melanie, Thank you for the outstanding review. All Hilton Garden Inns charge for breakfast. One way to save on this is to book breakfast included. I hope that you will stay with us again the next time you are in the Des Moines area.

8/10 Good

Nicholas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Sincerely, Rick on 1 Nov 2023
Nicholas,Thank you for taking the time to fill out the survey. Thank you for choosing to stay with us. We consider anything less than a 9-a failing score. Please let me know more about your stay so I can address any issues.

10/10 Excellent

Sandra

Travelled with family
Liked: Property conditions & facilities
Our room was clean and the staff was friendly. The only issue we had was that one of the lights in the bathroom wasn’t working. Maintenance came and fixed it when we reported it though, so it was only a minor inconvenience.
Stayed 1 night in Oct 2023
Response from Sincerely, Rick on 29 Oct 2023
Sandra, Thank you for the awesome review and your understanding about the bathroom light. Please stay with us again the next time you are in the Des Moines area.

10/10 Excellent

Rosie

Stayed 1 night in Oct 2023
Response from Sincerely, Rick on 29 Oct 2023
Rosie, Thank you so much for the outstanding review. I hope that you will stay with us again the next time you are in the Des Moines area.

10/10 Excellent

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities
Nice location
Stayed 3 nights in Oct 2023
Response from Sincerely, Rick on 17 Oct 2023
Shirley, Thank you for taking the time to fill out the survey, and for giving us an outstanding score. Please stay with us again the next time you are in the Des Moines area.

10/10 Excellent

Courtney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were able to check in early, which was perfect, because we’re here for soccer.
Stayed 1 night in Sep 2023
Response from Sincerely, Rick on 1 Oct 2023
Courtney,Thank you for choosing for the great review and choosing to stay with us. Please stay with us again the next time you are in the Des Moines area.

10/10 Excellent

Lori

Liked: Cleanliness, staff & service
I dont like soft water. It made the bath tub slippery. Get rid of the soft water !
Response from Sincerely, Rick on 2 Oct 2023
Lori,Thank you for your great review. Please consider staying with us the next time you are in the Des Moines area.

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Sincerely, Rick on 30 Sept 2023
Lori, Thank you so much for the great review. Please consider staying with us again the next time you are in the Des Moines area.

6/10 Okay

Daina

Liked: Cleanliness
Stayed 1 night in Sep 2023
Response from Sincerely, Rick on 29 Oct 2023
Daina, I see that we fell short of your expectations. Please let me know more about your experience with us, so that I can make it right.

8/10 Good

Sara

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Sincerely, Rick on 26 Sept 2023
Sara, thank you for taking the time to fill out the survey. I see that we only got an 8 out of 10. Please let me know more about your stay so that I can address any issues.

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and Good Value Hotel
Front desk check in girl was awesome (Jami?) She went out of her way to check us in early and recommend a yummy burger place. Rooms were clean, bathroom was a little run down/older. Overall, we would stay there again.
Stayed 1 night in Sep 2023
Response from Sincerely, Rick on 18 Sept 2023
Thank you for choosing to stay with us. Jami does a wonderful job as you experienced. We are in the planning stages for a renovation, right now we do not have a start date. Please stay with us again.

8/10 Good

Paul

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We specifically picked this hotel based on price and the fact that it had a hot tub. When we checked in and went to the pool area the hot tub was drained and had a maintenance sign on it. There should be a way to make note of this before someone relies on the listing.
Stayed 1 night in Aug 2023
Response from Sincerely, Rick on 15 Aug 2023
Paul, I am sorry for the inconvenience. We did have a display banner on our website advising of the closure. Again, I for the inconvenience and hope that you will stay with us again.

10/10 Excellent

Jumeka, Cedar Rapids

Liked: Cleanliness, staff & service, property conditions & facilities
The property was great. We stayed in the suite and it was really nice. The staff was very friendly. The hotel was very clean. Will definitely stay again.
Stayed 1 night in Aug 2023
Response from Sincerely, Rick on 15 Aug 2023
Jumeka, Thank you for the awesome review and comments about our staff. Please stay with us again the next time you are in the Des Moines area.

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Sincerely, Rick on 7 Aug 2023
Jamie,Thank you so much for choosing to stay with us. I will share your awesome review with the rest of the staff. Please stay with us again the next time you are in the Des Moines area.

10/10 Excellent

Jeremy

Stayed 1 night in Aug 2023
Response from Sincerely, Rick on 30 Aug 2023
Jeremy, Thank you for choosing to stay with the Hilton Garden Inn Des Moines/Urbandale. I am so glad to hear that you enjoyed your stay. Please stay with us again.

10/10 Excellent

Tamara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great experience here. The staff were all friendly and helpful. Would definitely recommend!!
Stayed 3 nights in Jul 2023
Response from Sincerely, Rick on 2 Aug 2023
Tamara,I am so glad to hear you had a great experience while staying with the Hilton Garden Inn Des Moines/Urbandale. Thank you for the kind words about our staff, I will share your review with the rest of the team.

8/10 Good

Renee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room, pool not desirable
We had a nice room with two comfortable queen beds. I had three children with me and selected this hotel as it looked nice and had good reviews, however the pool did not meet my expectations. It was very small and not updated recently. It started at 3 ft. deep and ended at 4.6 feet. With about 7 kids playing it did lot leave a lot of room for playing in the water. Disappointing and expensive Ted more as the room was not cheap.
Stayed 1 night in Jul 2023
Response from Sincerely, Rick on 1 Aug 2023
Renee,Thank you for choosing to stay with us, I am glad to hear that you enjoyed your room. We are scheduled to have the pool repainted this month. Hilton Garden Inn are designed more for the corporate traveler, that is why the pool is smaller than some other hotels. I hope this information helps you with future hotel stays. I do not understand the comment that you made " Disappointing and expensive Ted more as the room was not cheap", please clarify this for me.

10/10 Excellent

Louise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would certainly stay here again.
Stayed 1 night in Jul 2023
Response from Sincerely, Rick on 31 Jul 2023
Louise, Thank you for choosing to stay with us at the Hilton Garden Inn Des Moines/Urbandale. I am glad that you enjoyed your stay, thank you for the outstanding rating. Please stay with us again.

8/10 Good

Greg

Stayed 1 night in Jul 2023
Response from Sincerely, Rick on 13 Aug 2023
Greg, Thank you for choosing to stay with us. We do hope that you will stay with us again the next time you are in the Des Moines.

10/10 Excellent

KIMBERLY

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Sincerely, Rick on 18 Jul 2023
Kimberly,That you for the outstanding review. We are glad that you chose to stay with us and hope that you will stay with us again the next time you are in the Des Moines area.

8/10 Good

Stacy

Liked: Cleanliness, staff & service
Response from Sincerely, Rick on 18 Jul 2023
Thank you for choosing to stay with the Hilton Garden Inn Des Moines/Urbandale. I am glad to see that you enjoyed your stay and we hope that you will stay with us again.

10/10 Excellent

teri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vaca
It’s an older hotel but nice. Bed is wonderful
Stayed 1 night in Jul 2023
Response from Sincerely, Rick on 15 Jul 2023
Teri, Thank you for the awesome 10 out of 10 score. I have to agree our beds are very comfortable. Please stay with us again the next time you are in the Des Moines area.

10/10 Excellent

justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again
Hotels.com/Expedia messed up the reservation, but Jami at the front desk helped me out and got me set up in the room. Thanks so much again!
Stayed 1 night in Jul 2023
Response from Sincerely, Rick on 10 Jul 2023
Thank you for staying with us. Sorry to hear that there was a issue with your reservation. I am glad that Jami was able to get it resolved for you. Please stay with us again the next time you are in the Des Moines area.

10/10 Excellent

Steve

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff
Stayed 3 nights in Jul 2023
Response from Sincerely, Rick on 5 Jul 2023
Thank you for taking the time to fill out our survey. I hope your trip was enjoyable and you could visit some area attractions. Our goal is to provide the best service possible. Please let me know if there is anything I can do for you. Have a wonderful day.

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Sincerely, Rick on 5 Jul 2023
Thank you for taking the time to fill out our survey. I hope your trip was enjoyable and you could visit some area attractions. Our goal is to provide the best service possible. Please let me know if there is anything I can do for you. Have a wonderful day.

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2023
Response from Sincerely, Rick on 5 Jul 2023
Thank you for taking the time to fill out our survey. I hope your trip was enjoyable and you could visit some area attractions. Our goal is to provide the best service possible. Please let me know if there is anything I can do for you. Have a wonderful day.

8/10 Good

Maung

Stayed 1 night in Jul 2023
Response from Sincerely, Rick on 23 Jul 2023
Maung, Thank you for choosing to stay with us. And for the awesome rating. Please stay with us again the next time you are in the Des Moines area.

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
Love staying at any Hilton Garden Inn and this one was no different. Plus, awesome restaurant with plenty of beer on tap immediately across the street.
Response from Sincerely, Rick on 8 Jun 2023
Brandon, Thank you for the awesome review. We look forward to having you stay with us again.

8/10 Good

Sandy

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was fine, overall but a bit pricey for “what you get.” There were several long strands of black hair on the bathroom floor, which makes one wonder about cleanliness. The view of the HVAC was disappointing. The hotel was fine and close to family so convenient
Stayed 5 nights in May 2023
Response from Sincerely, Rick on 6 Jun 2023
Sandy, Thank you for choosing to stay with us. I am sorry to hear about the bathroom floor. That is not our standard and I will be looking into this. Please let me know if there is anything I can do for you. Have a awesome day.

10/10 Excellent

Dave

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
The room and amenities were the best we've ever stayed at, would recommend this to anyone looking for a hotel stay.
Stayed 2 nights in May 2023
Response from Sincerely, Rick on 3 Jun 2023
Dave, Thank you for choosing to stay with us and for the kind words. I am so glad you enjoyed your stay and please stay with us again.

8/10 Good

Jesse Kenneth

Business traveller
Liked: Staff & service
The staff is by far the most accommodating people I’ve seen in a long time .
Stayed 4 nights in May 2023
Response from Sincerely, Rick on 31 May 2023
Jesse,Thank you for choosing to stay with us. And a big THANK YOU for the very kind words about our staff. Please stay with us again the next time you are in our area.

10/10 Excellent

AILEEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Sincerely, Rick on 15 May 2023
Aileen, Thank you for choosing to stay with us. I am glad that you enjoyed your stay and thank you for the great review.

8/10 Good

Shad

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2023
Response from Sincerely, Rick on 15 May 2023
Shad, thank you for choosing to stay with us. I am glad that you enjoyed your stay and thank you for the great review.

4/10 Poor

Jessica

Travelled with family
Liked: Cleanliness
Would’ve been impressed, except they had me wait for over an hour for a room after check in time so check in was at 3, didn’t get my room till after 4, and manager wanted to say it was due to allowing early check-ins, one then don’t allow that, not my problem but others were getting their room who had come after me so yeah not very impressed with this Hilton! And when I came to pool area the next day, around 7ish, the pool was a disaster, clothes (no more available pool towels), towels everywhere, someones shoes. They hadn’t cleaned the pool up from the night before!
Stayed 2 nights in Apr 2023
Response from Sincerely, Rick on 15 May 2023
Jessica, I am sorry that you had to wait so long to get into your room. The other guest that was able to check in before you might have had different room types then yours or were Hilton Honors members that had pre blocked their room. Thank you for letting me know about the pool condition, I will be addressing that.

10/10 Excellent

Cathy

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean ad comfortable hotel.
Stayed 1 night in Apr 2023
Response from Sincerely, Rick on 15 May 2023
Cathy, Thank you for choosing to stay with us. I am glad that you enjoyed your stay and thank you for the great review.

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is the second time we have stayed at this hotel and will go back again. The staff is welcoming. The l
Stayed 1 night in Apr 2023
Response from Sincerely, Rick on 7 Apr 2023
Kimberly, Thank you for coming back and staying with us. I am glad to hear that you will be returning. Have a awesome weekend.

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Sincerely, Rick on 5 Apr 2023
Jamie, Thank you for choosing to stay with us and for the awesome review. Please stay with us again the next time you are in the area.

10/10 Excellent

Douglas, Cincinnati

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good, business-class hotel with excellent breakfast and comfortable rooms.
Stayed 1 night in Mar 2023
Response from Sincerely, Rick on 30 Mar 2023
Thank you for the awesome review and for choosing to stay with us. Please come back again.

10/10 Excellent

james, Gastonia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Easy to get around and staff was attentive and personable.
Stayed 1 night in Mar 2023
Response from Sincerely, Rick on 21 Mar 2023
James, Thank you for staying with us and for the kind words about our staff. I hope that you stay with again the next time you are in the area.