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Reviews of SpringHill Suites by Marriott Denver Airport

2.5 out of 5
SpringHill Suites by Marriott Denver Airport
18350 E 68th Ave, Denver, CO

Reviews

8.8

Excellent

Rating 10 - Excellent. 555 out of 993 reviews" "
Rating 8 - Good. 280 out of 993 reviews" "
Rating 6 - Okay. 86 out of 993 reviews" "
Rating 4 - Poor. 47 out of 993 reviews" "
Rating 2 - Terrible. 25 out of 993 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Lance

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property close to the airport with a decent gym, restaurants close by, and a really nice staff.
Stayed 2 nights in Apr 2024
Response from TC on 11 Apr 2024
We appreciate your feedback and look forward to seeing you again.

10/10 Excellent

Dawn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy with Springhill! Appreciate shuttle service to airport and frew breakfastvat hotel!
Stayed 1 night in Apr 2024
Response from TC on 11 Apr 2024
Thank you staying with us and sharing your feedback. We are glad you enjoyed your stay.

2/10 Terrible

Cheng-Tsung

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The checkin was slow. Wifi was not working. Airport shuttle has very limited space and the service was only every hour or every 30 mins. No shuttle when we needed it.
Stayed 1 night in Apr 2024
Response from TC on 3 Apr 2024
I'm sorry to hear about the inconvenience of your stay. Thank you for your feedback

8/10 Good

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from TC on 2 Apr 2024
Thank you for staying with us and sharing your feedback.

8/10 Good

Wendy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Conveniently located. Very nice room and friendly staff. Great Italian restaurant located within walking distance.
Stayed 1 night in Mar 2024
Response from TC on 28 Mar 2024
Thank you for sharing your feedback about your experience.

8/10 Good

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from TC on 26 Mar 2024
Thank you for sharing your feedback about your stay with us.

10/10 Excellent

Abigail

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay!
Stayed 1 night in Mar 2024
Response from TC on 20 Mar 2024
Thank you for your feedback and staying with us. I am glad you enjoyed your stay.

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff, WiFi isn’t the best here
Stayed 1 night in Mar 2024
Response from TC on 17 Mar 2024
Thank you for staying with us and sorry about the issues you had with wifi. We are currently working on upgrading the system for a better guest experience.

10/10 Excellent

Patrick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The person at the desk was very friendly and efficient. The room was spotless. The place is a great deal, with two beds and a trundle bed to boot, which rolls out from the couch in the adjoining room (if needed), for a very affordable price. The free breakfast was also better than average as far as these go.
Stayed 1 night in Mar 2024
Response from TC on 14 Mar 2024
Thank you for staying with us and sharing your feedback. We are glad you enjoyed your stay and look forward to seeing you again.

8/10 Good

Peter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They canceled a previous reservation and blamed Expedia.
Stayed 1 night in Mar 2024
Response from TC on 14 Mar 2024
I am sorry about the confusion of your reservation. I only show the one in the system for you and nothing canceled previously.

10/10 Excellent

Ashlee

Liked: Cleanliness
Stayed 3 nights in Mar 2024
Response from TC on 2 Apr 2024
Thank you for staying with us and sharing your feedback. I am glad you enjoyed your stay.

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from TC on 9 Mar 2024
Thank you for staying with us and sharing your feedback

10/10 Excellent

Kimberly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was FABULOUS! Very helpful. Rooms were very clean.
Stayed 1 night in Mar 2024
Response from TC on 7 Mar 2024
Thank you for sharing your feedback about your stay with us. We look forward to seeing you again in Denver!

6/10 Okay

yolanda

Travelled with family, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We booked our stay here because it said they offer shuttle service to the airport but when we tried to reserve the shuttle they said it was full, the staff at registration not so welcoming
Stayed 1 night in Feb 2024
Response from TC on 26 Feb 2024
Thank you for staying with us and sharing your feedback. The issues have been addressed with the staff.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from TC on 21 Feb 2024
Thank you for your feedback about your stay with us. We really appreciate it and look forward to seeing you again in Denver.

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and well lit. Staff was friendly and helpful
Stayed 1 night in Feb 2024
Response from TC on 19 Feb 2024
Thank you for staying with us and sharing your feedback. We look forward to seeing you again in Denver

2/10 Terrible

Roxana

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from TC on 12 Feb 2024
I am sorry it shows your reservation was canceled at our hotel and relocated to a different hotel.

10/10 Excellent

Dimis

Stayed 1 night in Feb 2024
Response from TC on 24 Mar 2024
Thank you for staying with us and sharing your feedback

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a long overnight layover and this was a great place to stay.
Stayed 1 night in Feb 2024
Response from TC on 8 Feb 2024
Thank you for choosing to stay with us and sharing your feedback

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Jan 2024
Response from TC on 8 Feb 2024
Thank you for staying with us and sharing your feedback.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to airport. Comfortable room
Stayed 1 night in Feb 2024
Response from TC on 4 Feb 2024
Thank you for staying with us and sharing your feedback. We are glad you enjoyed your stay and look forward to seeing you again.

10/10 Excellent

Dean, Casper

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, spacious, quiet as well as easy access to the Deaver Airport and a great value.
Stayed 1 night in Feb 2024
Response from TC on 4 Feb 2024
Thank you for sharing your feedback about your stay with us. We appreciate it and look forward to seeing you again on your next trip through DIA.

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient stop on the way to airport. Quiet clean and roomy rooms.
Stayed 1 night in Feb 2024
Response from tc on 3 Feb 2024
Thank you for staying with us and sharing your feedback.

6/10 Okay

Traci

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was great with no issues. Only problem was rowdy kids yelling and screaming in the next room from midnight until 130. Called the front desk and they said they would take care of it, but the noise continued at the same volume.
Stayed 1 night in Jan 2024
Response from TC on 29 Jan 2024
Sorry for the inconvenience with the noisy kids. We appreciate your business

6/10 Okay

Berny

Travelled with family, Travelled with family and small children
Stayed 3 nights in Dec 2023
Response from TC on 23 Jan 2024
Thank you for staying with us. Please feel free to reach out to me with any issues about your stay.

6/10 Okay

Mike

Stayed 1 night in Jan 2024
Response from TC on 24 Jan 2024
Thank you for your review of our property. Please reach out to me directly with any concerns or issues.

10/10 Excellent

Francis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet and comfortable.
Stayed 1 night in Jan 2024
Response from TC on 16 Jan 2024
Thank you for staying with us and sharing your feedback. We are glad you enjoyed your stay.

10/10 Excellent

Lizbeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast awesome
Stayed 1 night in Jan 2024
Response from TC on 14 Jan 2024
Thank you for sharing your feedback about your stay with us. we are glad you enjoyed it. hopefully we see you again soon.

10/10 Excellent

EDWARD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from TC on 14 Jan 2024
Thanks you for staying with us and sharing your feedback. We are excited you enjoyed your stay and look forward to seeing you soon.

8/10 Good

Patricia

Stayed 1 night in Jan 2024
Response from TC on 3 Feb 2024
Thank you for sharing your feedback about your stay with us. We appreciate your business.

8/10 Good

Anna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Traveled with family and kids. Nice rooms. Our shower head was messed up and the rooms need new pillows. They are VERY FLAT. Plus was we had to check in late due to a flight delay. The front desk attendant was so kind.
Stayed 1 night in Jan 2024
Response from TC on 14 Jan 2024
Thank you for staying with us and I will review your comments with the appropriate teams.

8/10 Good

Heather

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was comfortable and clean. My husband left his vehicle for 3 days, taking the hotel shuttle to and from DIA and it was kept safe. Breakfast was amazing. Of note: if you go out nearby to a store or restaurant, be prepared to see people on every corner asking for money. Not sure what's happened over the last year or so. We've stayed off Tower Rd many times flying in and out of DIA. Never seen anything like this - anywhere. Denver needs to step up and do something. Entire families (infants included) out begging and walking up to cars at every traffic light. :(
Stayed 2 nights in Dec 2023
Response from Tc on 14 Jan 2024
Thank you for staying with us and sharing your feedback.

10/10 Excellent

Carrie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was great for our family of five!
Stayed 1 night in Dec 2023
Response from TC on 14 Jan 2024
Thank you for staying with us and sharing your feedback. we are glad you enjoyed your stay.

10/10 Excellent

Wayne

Liked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Tc on 14 Jan 2024
Thank you for staying with us and sharing your feedback We look forward to seeing you again on your next trip to the Denver.

10/10 Excellent

Natanaiel

Travelled with family and small children
Stayed 1 night in Dec 2023
Response from TC on 8 Jan 2024
Thank you for staying with us and sharing your feedback. We are glad you enjoyed your stay.

10/10 Excellent

TERESA

Liked: Amenities
Stayed 1 night in Dec 2023
Response from TC on 8 Jan 2024
Thank you for staying with us and sharing your feedback.

10/10 Excellent

Scott

Stayed 1 night in Dec 2023
Response from TC on 1 Feb 2024
Thank you for sharing your feedback about your stay. We appreciate your business and look forward to seeing you again.

10/10 Excellent

Carolina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Customer Service was excellent and the bar was very convenient to have drinks with my husband.
Stayed 1 night in Dec 2023
Response from TC on 31 Dec 2023
Thank you for staying with us and sharing your feedback. We are glad you enjoyed your stay and look forward to seeing you again soon.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super friendly staff. Clean, comfortable, and up to date furnishings and decor. Convenient shuttle and parking. Great choice for our family trip!
Stayed 1 night in Dec 2023
Response from TC on 24 Dec 2023
Thank you for staying with us and sharing your feedback. We are glad you enjoyed your stay and look forward to seeing you again.

10/10 Excellent

John, Papillion

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very easy check in and nice place
Stayed 1 night in Dec 2023
Response from TC on 8 Dec 2023
Thank you for staying with us and sharing your feedback. We hope to see you again soon.

10/10 Excellent

Joshua

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay and staff!
Response from TC on 8 Feb 2024
Thank you for sharing your feedback. We are glad you enjoyed your stay with us.

8/10 Good

Carlos

Liked: Cleanliness, property conditions & facilities
Area is super nice and with alot of stuff near by, some spots that you can also just walk to
Stayed 4 nights in Nov 2023
Response from TC on 8 Dec 2023
Thank you for staying with us.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfectly situated for those early morning flights
We liked the set-up of this room: a couch, desk, footstool, bar area by the door which was separated by a short wall from the bed, TV, and dresser, so the light from one person staying up to read a bit didn’t bother the one trying to sleep. Sink outside the bathroom is very helpful when two people are trying to speed out the door early for a 3:30 am free “Western” shuttle to the airport for a 6 am flight. There is also a free shuttle available for those coming in from the airport. Well situtated in terms of proximity to restaurants within safe walking distance (well lit sidewalks), primarily in other hotels in this “airport hotel community.” Very quiet.
Stayed 1 night in Nov 2023
Response from TC on 8 Dec 2023
Thank you for staying with us and sharing your feedback. We appreciate it.

8/10 Good

Tyler

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Appreciate the shuttle to the airport, and was very satisfied with my room
Stayed 1 night in Nov 2023
Response from TC on 28 Nov 2023
Thank you for your review of your stay with us. Thank you and we hope to see you again soon.

10/10 Excellent

Calvin

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in.
Stayed 1 night in Nov 2023
Response from TC on 19 Nov 2023
Thank you for staying with us and sharing your feedback. We are glad you enjoyed your stay and look forward to seeing you in Denver again.

10/10 Excellent

Tyrone

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from TC on 14 Nov 2023
Thank you for sharing your feedback on the stay with us. We hope to see you again on your next trip through Denver.

6/10 Okay

Jesse

Travelled with family
Liked: Staff & service, property conditions & facilities
It wasn’t a bad stay for a night. My family and I stayed here for one night. I just didn’t like that the crib that was provided for my infant was stained and a few other things in the room was not clean or working in our room. Also, we encountered a rude employee. I wouldn’t stay here again but for a night it was fine.
Stayed 1 night in Nov 2023
Response from TC on 5 Nov 2023
Thank you for taking the time to let us know about your stay. I will follow up with the Housekeeping Manager on these issues for follow up. Sorry about the inconvenience.

10/10 Excellent

Robert

Travelled with family
Liked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from TC on 29 Oct 2023
Thank you for staying with us and we are glad you enjoyed your stay. We look forward to seeing you again on your next trip through Denver.

10/10 Excellent

Jared

Stayed 1 night in Oct 2023
Response from TC on 27 Oct 2023
Thank you for staying with us and we are glad you had a great experience. We look forward to seeing you again on your next trip through Denver.

4/10 Poor

Ismael

Stayed 2 nights in Oct 2023
Response from TC on 14 Nov 2023
Thank you for staying with us and sharing feedback