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Reviews of Motel 6 Aurora, CO - East Aurora

2 out of 5
Motel 6 Aurora, CO - East Aurora
14031 E Iliff Ave, Aurora, CO

Reviews

6.6
Rating 10 - Excellent. 273 out of 1002 reviews" "
Rating 8 - Good. 225 out of 1002 reviews" "
Rating 6 - Okay. 180 out of 1002 reviews" "
Rating 4 - Poor. 122 out of 1002 reviews" "
Rating 2 - Terrible. 202 out of 1002 reviews" "

7.0/10

Cleanliness

7.4/10

Staff & service

6.2/10

Amenities

6.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

Storm

Disliked: Staff & service
I was impressed with the convenience of getting aroud to places to get food.
Stayed 1 night in May 2024

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

2/10 Terrible

gerrad

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very Nice thank you. When upon entering our room, there was loose hairs on our pillows, in our bed, on our towels and in the shower. Arguments breaking out in the hallways leading to outside in the early morning. We came down to aurora for my husbands surgery. That was on the 10th. Again the staff at the front desk very nice thank you. But we will not return at this location.
Stayed 2 nights in May 2024

2/10 Terrible

Jessica

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No security, rooms were filthy and disgusting, hair on pillows and bed, missing duvet, not able to control air... Was just a terrible experience overall, not safe
Stayed 2 nights in May 2024

8/10 Good

Cole

Disliked: Staff & service
Stayed 1 night in May 2024

10/10 Excellent

Julie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the Convenience of being right off the highway and close to all the good Stores for shopping and food. Everything was super clean in the service very nice.
Stayed 1 night in May 2024
Response from Nancy Y. on 15 May 2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

6/10 Okay

Angela

Liked: Staff & service
It was okay
Stayed 4 nights in May 2024
Response from Nancy Y. on 15 May 2024
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Nancy Y.#Team6

8/10 Good

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The manager, front desk, housekeepers, property manager, everyone working here at this hospital is incredibly kind. There are specific rules in place to keep the customers who are paying for rooms in the hotel, safe. I will say, that there is quite a Of homeless people hanging out around the property. And dealing and using drugs as well. But, the hotel does its absolute best to show human kindness to those Who are homeless, and maintaining the safety of those who are staying in the hotel.
Stayed 1 night in May 2024
Response from Nancy Y. on 15 May 2024
We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly.Nancy Y. #Team6

2/10 Terrible

Kimmy

Disliked: Cleanliness, property conditions & facilities
SO UNSAFE!! It’s a shame the area is beautiful but don’t let it fool you. When the sun went down, our came all the goonies. People gathering outside of the hotel, mostly people living in the hotel also. Trash left outside and inside the hotel. The lock code entrance had been removed and door clearly kicked in. The smell of weed not just outside but inside the building was horrendous.
Stayed 1 night in May 2024
Response from Nancy Y. on 15 May 2024
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

4/10 Poor

Scott Andrew

Liked: Staff & service
Disliked: Cleanliness
Spent two nights in a room with no heat during a snowstorm.
Stayed 2 nights in Apr 2024
Response from Brand Experience Team on 7 May 2024
Hi Scott Andrew,Thank you for providing your feedback. Your experience is definitely not our standard of service. We appreciate you bringing this to our attention. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

10/10 Excellent

Peggy, Aurora

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was awesome and very helpful.
Stayed 28 nights in Mar 2024
Response from Brand Experience Team on 7 May 2024
Hi Peggy, We are glad you had a great experience and appreciate your feedback! We look forward to providing your future lodging needs. Maz K.#Team6

2/10 Terrible

Cameron

Disliked: Cleanliness, staff & service, property conditions & facilities
The staff is unprofessional
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 7 May 2024
Hi Cameron,Thank you for providing your feedback. Your experience is definitely not our standard of service. We appreciate you bringing this to our attention. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

6/10 Okay

Stacy

Disliked: Amenities
No breakffast
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 7 May 2024
Hi Stacy,Thanks for your review, we really appreciate the support. Maz K.#Team6

2/10 Terrible

Brandon, Webster

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Being double charged for a room.
Stayed 2 nights in Apr 2024
Response from Brand Experience Team on 7 May 2024
Hi Brandon,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

6/10 Okay

mary

Liked: Staff & service, amenities, property conditions & facilities
The stay was not bad i only had one complaint which didn't have to do with the place or people working there. They had to move me to a different room because inconsiderate people that could not obey the rules and not smoke their pot in their room. Which gave me a migraine. I take medication for migraines so i haven't had one in years and i was a little angry that i ended up having one because of that. Other then that is was just a nice stay
Stayed 2 nights in Apr 2024
Response from Brand Experience Team on 30 Apr 2024
Hi Mary, We appreciate you taking the time to rate your stay. Rest assured, we’ll do our best to give you a 5-star experience next time around.Until then, we’ll leave the light on. For you.Natalie #Team6

6/10 Okay

Kelly

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place, but had to put up with alot of human noise, dogs barking due to owners leaving them unattended. Wont ever stay there again
Stayed 1 night in Apr 2024
Response from Nancy Y. on 17 Apr 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

10/10 Excellent

Seare

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
The place is good, the room is clean, and everything is nice.
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 11 Apr 2024
Hi Seare,We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly.Lilith #Team6

10/10 Excellent

wilma

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful
Stayed 2 nights in Mar 2024
Response from Brand Experience Team on 11 Apr 2024
Hi Wilma,Thank you for recognizing the great service provided by our staff. We hope to see you soon, Safe Travels!Lilith#Team6

10/10 Excellent

Namahjae

Stayed 1 night in Mar 2024

10/10 Excellent

Mirline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 26 Mar 2024
Hi Mirline,Thank you for the amazing review! Maz K.#Team6

10/10 Excellent

Caren

Stayed 1 night in Mar 2024
Response from Brand Experience Team on 29 Mar 2024
Hi Caren,Thank you for the perfect rating!Lilith#Team6

10/10 Excellent

Mirline

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Feb 2024
Response from Brand Experience Team on 29 Mar 2024
Hi Mirline,Thank you for the perfect rating!Lilith#Team6

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities
Great people
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 26 Mar 2024
Hi Barry, Thank you for sharing your review. We are glad you enjoyed your stay! Maz K.#Team6

8/10 Good

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
It was ok.
Stayed 7 nights in Mar 2024
Response from Nancy Y. on 19 Mar 2024
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

2/10 Terrible

Zachary

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 29 Mar 2024
Hi Zachary,We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Lilith#Team6

8/10 Good

Gary

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
I thought the location was a bit off and seeing what was around in the way of food. Also there is the highway right there so i enjoyed this location.
Stayed 4 nights in Mar 2024
Response from Nancy Y. on 19 Mar 2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

10/10 Excellent

Ryan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was ok
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 12 Mar 2024
Hi Ryan,Thank you for the perfect rating!! Maz K.#Team6

4/10 Poor

Ali

Disliked: Cleanliness, property conditions & facilities
Terrible place, Noisy, the heat isn’t working at all and it’s outdated, children running around making a lot of noises, smells like a everywhere, I made a big mistake by choosing this motel, terrible experience, not worthy a penny let alone $70, avoid this motel at all costs,
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 12 Mar 2024
Hi Ali,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 14 Mar 2024
Hi Ivan, Thank you for the 5-star rating!Natalie #Team6

2/10 Terrible

Bella

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The guy who checked me in was nice i give him 5 stars but this hotel is garbage inside it smelled like cigarettes the floors where sticky the bath room is outdated. I mean i wouldnt stay here again. But the staff was nice.
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 12 Mar 2024
Hi Bella,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

10/10 Excellent

Namahjae

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the staff they a amazing people and they keep me coming back more and more because of them
Stayed 2 nights in Feb 2024
Response from Brand Experience Team on 12 Mar 2024
Hi Namahjae,Five stars?! Thanks for your review, we really appreciate the support. We hope to see you again real soon.Maz K.#Team6

4/10 Poor

Amy

Travelled with family
Convenient
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 12 Mar 2024
Hi Amy,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

4/10 Poor

Wynonna

Stayed 1 night in Feb 2024

10/10 Excellent

Namahjae

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Daphine is one of the sweetest people I’ve ever met. She’s accommodates our needs and she’s very helpful with everything we needed. The whole staff is the best. Everyone you meet coming into this motel is super nice and caring. Everyone has made us feel so welcomed. I would definitely come back here just because of how wonderful the full staff is.
Stayed 2 nights in Feb 2024
Response from Brand Experience Team on 27 Feb 2024
Hi NamahjaeWe appreciate you sharing your experience with us. We're happy to hear you enjoyed your stay and that our staff was helpful, and we look forward to seeing you again soon.Lilith#Team6

10/10 Excellent

Namahjae

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Brand Experience Team on 7 Mar 2024
Hi Namahjae,Thank you for the perfect rating!! Maz K.#Team6

10/10 Excellent

Namahjae

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely a wonderful place. I love the staff.
Stayed 3 nights in Feb 2024
Response from Brand Experience Team on 27 Feb 2024
Hi Namahjae,Thank you for the excellent review! We hope to see you soon.Lilith#Team6

8/10 Good

James

Stayed 2 nights in Feb 2024

2/10 Terrible

lilliana

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Nancy Y. on 8 Mar 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 27 Feb 2024
Hi Ivan,Thank you for the perfect rating!Lilith#Team6

10/10 Excellent

Timothy

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 27 Feb 2024
Hi Timothy,Thank you the perfect rating!Lilith#Team6

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
I am impressed by the EXCEPTIONAL Customer Service - Notably Daphne and Cory. Both provided the BEST assistance I have experienced in a long time. Their Clear communication and overall professionalism is STELLAR! I recommend stay at this location. 👍👍 Dave K.
Stayed 2 nights in Feb 2024
Response from Brand Experience Team on 27 Feb 2024
Hi David,Thank you for recognizing the great service provided by our staff. We hope to see you soon, Safe Travels!Lilith#Team6

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities
Alls fine.
Stayed 3 nights in Feb 2024
Response from Brand Experience Team on 27 Feb 2024
Hi Robert,Thank you for positively rating your stay!Lilith#Team6

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 27 Feb 2024
Hi Timothy,Thank you for the perfect rating!Lilith#Team6

4/10 Poor

Landon

Stayed 1 night in Feb 2024

6/10 Okay

Frederick

Stayed 1 night in Feb 2024
Response from Brand Experience Team on 27 Feb 2024
Hi Frederick,Thank you for positively rating your stay!Lilith#Team6

8/10 Good

Joann

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from Brand Experience Team on 27 Feb 2024
Hi JoannThanks for your review, we really appreciate the support. Lilith#Team6

10/10 Excellent

Audrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 27 Feb 2024
Hi Audrey,Thank you for the 5-star rating!Lilith#Team6

10/10 Excellent

Geoff

Liked: Amenities
Friendly staff, at check in
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 27 Feb 2024
Hi Geoff,Thank you for the excellent review! We hope to see you soon.Lilith#Team6

2/10 Terrible

Tanner

Stayed 1 night in Jan 2024
Response from Nancy Y. on 14 Feb 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

6/10 Okay

Shaniqua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Nancy Y. on 14 Feb 2024
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Nancy Y.#Team6