- Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very hard to find on GPS.we were lead to another Homewood Suites in a different part of town Upon checkin there was a lot of extras that were charged to my acct. Unexpected 75.00 for pet fee that was not expected. 50.00 extra charge for the possibility of damage to room. Plus the high fee for the room. We were not told of all of the extras that were complimentary. Finding out that beverages and small salad and bread sticks were offered. We arrived at 630 ,once situated in room it was towards 7 (lights were out when we got down there (it ended at 7). Had to be to the airport for early departure and the breakfast starts at 6 ,we had to leave at 5, all we were offered was coffee. How fair is any of that? When we opened the sofa bed to use for my Granddaughter, it had huge dark stains on it, so unable to use. So for the same money as all guests we were not able to have a COMPLIMENTARY small supper or drink ,or breakfast. More attention is paid to other things and not informing incoming guests of things happening ,I had to find everything out on my own. Just not happy with this stay. Not a good night sleep at all.