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Reviews of Hampton Inn & Suites Denver/South-RidgeGate

2.5 out of 5
Hampton Inn & Suites Denver/South-RidgeGate
10030 Trainstation Cir, Lone Tree, CO

Reviews

9.0

Wonderful

Rating 10 - Excellent. 635 out of 1000 reviews" "
Rating 8 - Good. 264 out of 1000 reviews" "
Rating 6 - Okay. 61 out of 1000 reviews" "
Rating 4 - Poor. 23 out of 1000 reviews" "
Rating 2 - Terrible. 17 out of 1000 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Adan

Liked: Property conditions & facilities
Disliked: Staff & service
Breakfast service was very poor. The food service worker was preoccupied with her phone conversation. You were able to hear very loud with her conversation. So all good choices were not available. There was garbage everywhere around the counters. This happened around 8:30. I don’t know why it was out of food choices because she was not paying attention to make refills.
Stayed 1 night in May 2024
Response from Brandon G on 27 May 2024
Thank you for your honest feedback, I'm sorry you experienced this inconvenience during your stay. I will look further into this issue and once again sorry for the inconvenience during your stay.

10/10 Excellent

RODNEY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Bradnon G on 27 May 2024
Thank you for your positive review!

8/10 Good

Lori

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2024
Response from Brandon G on 22 May 2024
Thank you for your positive feedback!

10/10 Excellent

Katie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed to be close to hospital. Excellent choice
Stayed 3 nights in May 2024
Response from Brandon G on 15 May 2024
We're glad you enjoyed your stay with us! Thank you for your positive feedback!

10/10 Excellent

Dax

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay.
Stayed 1 night in May 2024
Response from Brandon G on 20 May 2024
We're glad you enjoyed your stay with us.Thank you for the positive feedback!

10/10 Excellent

jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was nice.Only bad thing is there is no pool
Stayed 2 nights in May 2024
Response from Brandon G on 7 May 2024
Thank you for your positive feedback!

8/10 Good

Frank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient access to major highways. Nice shower!
Stayed 1 night in Apr 2024
Response from Brandon G on 18 Apr 2024
We're glad you enjoyed your stay with us. Thank you for the positive feedback!

10/10 Excellent

Michael

Stayed 2 nights in Apr 2024
Response from Brandon G on 7 May 2024
We're glad you enjoyed your stay with us! Thank you for the positive feedback!

10/10 Excellent

William

Stayed 4 nights in Apr 2024
Response from Brandon G on 7 May 2024
Thank you for your feedback!

10/10 Excellent

Ross

Liked: Property conditions & facilities
All good
Stayed 2 nights in Apr 2024
Response from Brandon G on 15 Apr 2024
We're glad you enjoyed your stay, thank you for the positive feedback!

10/10 Excellent

Gerald

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was hidden and great location. I like quiet and thank you
Stayed 1 night in Apr 2024
Response from Brandon G on 15 Apr 2024
We're glad you enjoyed your stay, thank you for the positive feedback!

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really like this hotel. Excess to the light rail is great. Loved the room and will always stay there when im in denver
Stayed 1 night in Apr 2024
Response from Brandon G on 4 Apr 2024
We're happy you enjoyed your stay with us! Looking forward to seeing you again. Thank you for the positve feedback!

6/10 Okay

Adannelly

Business traveller
My staff and I stayed at the Hampton during a snow storm; We work at the hospital in that area. We thought that staying near by at a hotel will be safer and convenient. Turns out this location does not plow the side walks or the parking lot, we were not able to get out! It was a mess out there, with cars parking literally anywhere, to not plowing the parking lot. We will not be sending our staff to stay at this location in the future.
Stayed 1 night in Mar 2024
Response from Katherine McQuade - Director of Sales on 18 Mar 2024
Dear Adannelly,I am terribly sorry for your experience during the snow storm. We do have a company that comes to plow, but due to guests trying to leave prior to the plow coming in the morning and getting stuck, the plow was unable to plow around these cars without damaging them. This is why they were only able to finish the back of the lot. I hope you will give us another chance in the future to provide you with excellent service. We truly strive for this with every guest and would love to talk further about how we can win you & your staff back. I understand how important it is for your staff to be able to get to work and will discuss with the GM about how we can ensure this will happen for future extreme snow storms. Sincerely,Katherine

10/10 Excellent

Tamra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place close to the surgery center
Stayed 1 night in Mar 2024
Response from Brandon G on 7 Mar 2024
We're glad you enjoyed your stay. Thank you for the positive feedback!

10/10 Excellent

Loretta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I treated myself to a spa night in my room and it was beyond what i expected. I was extremely comfortable and very satisfied with the room i choose.
Stayed 1 night in Feb 2024
Response from Brandon G on 3 Mar 2024
Thank you so much for your positive feedback on your stay! We're Glad you enjoyed your stay!

8/10 Good

Lisa

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Brandon G on 3 Mar 2024
Thank you for the positive feedback on your stay!

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Brandon G on 28 Feb 2024
Thank you so much for your feedback!

10/10 Excellent

Diane

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2024
Response from Brandon G on 28 Feb 2024
Thank you so much for your feedback!

10/10 Excellent

Vince

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Brandon G. on 19 Feb 2024
Thank you for the positive feedback!

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 3 nights in Feb 2024
Response from Bradnon G on 28 Feb 2024
Thank you so much for your feedback!

10/10 Excellent

Norman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Nina H on 12 Feb 2024
Thank you so much for the wonderful review!

6/10 Okay

Ronald

Travelled with partner
Liked: Amenities
Room maintenance was supposed to be completed every other day; I spent three nights at the hotel they didn’t provide room maintenance
Stayed 3 nights in Jan 2024
Response from Nina H on 12 Feb 2024
Thank you for you feedback on your stay with us. I will take a look into your reservation and see why you did not get every other day service. Thank you so much for bringing this to my attention.

10/10 Excellent

Sandra

Stayed 1 night in Jan 2024
Response from Brandon G on 20 Mar 2024
We're glad you enjoyed your stay! Thank you for the positive feedback!

6/10 Okay

Howard

Business traveller, Travelled with partner
Disliked: Staff & service
I was caught off-guard by the front desk lady who deducted a $50 deposit for the room in addition to the room rent! I have never heard of such a thing and will not do business with Hampton Inn in the fyture. She said they would refund the deposit in "2 or 3 days." She was also less than friendly. I will not stay here again.
Stayed 1 night in Jan 2024

8/10 Good

Whitney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Nina H on 12 Feb 2024
Thank you so much for the great review!

6/10 Okay

Craig

Stayed 1 night in Jan 2024
Response from Nina H on 15 Feb 2024
Thank you for the great review!

10/10 Excellent

Larry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to hospital, the desk host was very kind.
Stayed 1 night in Jan 2024
Response from Nina on 28 Jan 2024
Thank you for the great review!

10/10 Excellent

Don

Stayed 2 nights in Jan 2024

6/10 Okay

susan

Stayed 2 nights in Jan 2024

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
9.2 ⭐
Wonderful stay and breakfast is good.
Stayed 2 nights in Dec 2023

10/10 Excellent

keith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Daniel, Dallas

Stayed 1 night in Oct 2023

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2023

10/10 Excellent

Mary Ellen

Travelled with family
Liked: Cleanliness, staff & service, amenities
Nice place
Stayed 1 night in Nov 2023

8/10 Good

Dana

Liked: Staff & service, property conditions & facilities, room comfort
Just what we needed
Nice hotel, convenient location, pleasant staff
Stayed 1 night in Nov 2023
Response from Nina on 13 Nov 2023
Thank you for the awesome review!

10/10 Excellent

Cynthia

Stayed 1 night in Nov 2023

10/10 Excellent

Jason

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very good! Ty
Stayed 1 night in Nov 2023
Response from Nina on 13 Nov 2023
Thank you so much for the great feedback!

10/10 Excellent

Vickie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Nina on 13 Nov 2023
Thank you for the wonderful review!

10/10 Excellent

Russell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay, great staff. Difficult to get to from the freeway. Apple Maps directs you to enter from the I25 access road and there is no driveway in that area. Entrance is behind the building off a side street following several turns. Just a bit confusing, but the property was first class!
Stayed 1 night in Oct 2023
Response from Hampton Inn Lone Tree on 25 Oct 2023
Thank you for your recent stay with us and for taking the time to leave a kind review. We hope to see you back again soon!

10/10 Excellent

Yolanda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Hampton Inn Lone Tree on 10 Oct 2023
Thank you for your recent stay with us and for taking the time to leave a review. We hope to see you back again soon!

4/10 Poor

Robert

Disliked: Staff & service, property conditions & facilities
There was an entire rugby team having a party on the floor with us. Management would neither ask them to be quiet before 10:00, nor would they give us another room.
Stayed 2 nights in Oct 2023
Response from Hampton Inn Lone Tree on 10 Oct 2023
Thank you for your recent stay with us and for taking the time to leave a review. I'm sorry to hear you had a less than stellar experience at our hotel. I do see Saturday was a sold out date with no warning of a team. I have met with the front desk agents about how to handle noise complaints from big groups like these incase they weren't aware. I do apologize for any inconvenience this may have caused you and that there was no other room to move you to for a more comfortable stay. We hope to have the opportunity to see you again in the future.

2/10 Terrible

Ranjith

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Hampton Inn Lone Tree on 6 Oct 2023
I’m really sorry to hear that you’ve had a less than stellar stay at our hotel. We pride ourselves on providing the best possible service, and it sounds like we missed the mark this time around.

8/10 Good

Deanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Hampton Inn Lone Tree on 6 Oct 2023
Thank you for your recent stay with us and for taking the time to leave a review. We hope to see you back again soon.

8/10 Good

Stewart

Stayed 1 night in Sep 2023
Response from Hampton Inn Lone Tree on 3 Oct 2023
Thank you for your recent stay with us and for taking the time to leave a review. We hope to see you back again soon!

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Nice room at a reasonable price
Stayed 1 night in Sep 2023
Response from Hampton Inn Lone Tree on 3 Oct 2023
Thank you for your recent stay with us and for taking the time to leave a kind review. We hope to see you back again soon!

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great choice.
Great location for our needs, comfortable bed, free parking and breakfast. Would definitely stay again.
Stayed 2 nights in Sep 2023
Response from Hampton Inn Lone Tree on 27 Sept 2023
Thank you for your recent stay with us and for taking the time to leave a kind review. We hope to see you back again soon!

10/10 Excellent

Jenn

Stayed 1 night in Sep 2023
Response from Hampton Inn Lone Tree on 10 Oct 2023
Thank you for your recent stay with us and for taking the time to leave a review. We hope to see you back again soon!

8/10 Good

Jennifer

Travelled with family
Liked: Room comfort
Disliked: Cleanliness
Not great.
We have stayed at this hotel a few times now and love the location. Unfortunately, this time I was disappointed in the breakfast. Everything was filthy and the offerings were old. The brown sugar was gross and hard. The young ladies that work the front desk are nice enough, but we sat there while they were all getting snacks and talking when we arrived Sunday night to check in. I’m not sure we will stay at this location next time.
Stayed 1 night in Sep 2023
Response from Hampton Inn & Suites on 20 Sept 2023
I’m really sorry to hear that you’ve had a less than stellar stay at our hotel. We pride ourselves on providing the best possible service, and it sounds like we missed the mark this time around.

10/10 Excellent

Rusty

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and good location
Stayed 3 nights in Sep 2023
Response from Hampton Inn Lone Tree on 19 Sept 2023
Thank you for your recent stay with us and for taking the time to leave a kind review! We hope to see you again soon.

6/10 Okay

Leonard

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Room is small; just a bed, desk and TV. No couch or chair. More like a motel 8 than a hotel room. Forx$133 it should be a bit better.
Stayed 1 night in Sep 2023
Response from Hampton Inn Lone Tree on 19 Sept 2023
I’m really sorry to hear that you’ve had a less than stellar stay at our hotel. We pride ourselves on providing the best possible service, and it sounds like we missed the mark this time around.