Reception

Reviews of Embassy Suites by Hilton Denver Central Park

3.5 out of 5
Embassy Suites by Hilton Denver Central Park
4444 North Havana Street, Denver, CO

Reviews

8.8

Excellent

Rating 10 - Excellent. 633 out of 1000 reviews" "
Rating 8 - Good. 222 out of 1000 reviews" "
Rating 6 - Okay. 75 out of 1000 reviews" "
Rating 4 - Poor. 35 out of 1000 reviews" "
Rating 2 - Terrible. 35 out of 1000 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was really nice. The hotel is really clean. The breakfast and bar was great.
Stayed 5 nights in May 2024
Response from Embassy Suites Denver on 16 May 2024
Dear Marie,It was our pleasure to pamper you during your time with us in Denver. Our team is known for its friendly welcome and we're glad you found your room to be perfectly prepared for you. Thank you for joining us for breakfast, and do come back to see us again!Best regards,Embassy Suites Denver Central Park

8/10 Good

Patrese

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The property is old. Needs a makeover. House keeping was slow or non-responsive. The hotel amenities were great. The price was decent.
Stayed 2 nights in May 2024
Response from Embassy Suites Denver on 13 May 2024
Dear Patrese,Thank you for sharing your positive score as well as your suggestions for improvement. We are glad you loved our amenities, such as our made-to-order breakfast, pool, and evening social hour, and we look forward to ensuring your top score next time.Kind regards,Embassy Suites Denver Central Park

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful lobby. Spacious room. Professional staff. Great breakfast.
Stayed 2 nights in May 2024
Response from Embassy Suites Denver on 10 May 2024
Hello Linda,What a pleasure to find your five-star approval waiting for us. We are glad we could make a great impression from the moment of your arrival, and that you joined us for our signature Embassy Suites breakfast. Until next time!Warm regards,Embassy Suites Denver Central Park

10/10 Excellent

Jenna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast and happy hour. Enjoyed the pool and hot tub. It's so nice having a separate room to put kid to bed and be able to have an area to relax in.
Stayed 1 night in Apr 2024
Response from Embassy Suites Denver on 29 Apr 2024
Dear Jenna,It was such a pleasure to ensure you felt at home with us in Denver! We're glad you made use of our pool and hot tub, and that our suites worked perfectly for your family. We agree that having an extra room is key!Until next time,Embassy Suites Denver Central Park

6/10 Okay

David

Travelled with family, Business traveller
Liked: Staff & service
Don’t like to pay for parking
Stayed 1 night in Apr 2024
Response from Embassy Suites Denver on 18 Apr 2024
Dear David,While we hope our parking fee, standard in our Central Park area, did not catch you by surprise, we appreciate your feedback. We hope the rest of your stay proved of high value for you, from our breakfast to our evening social hour, pool, and fitness center. We would love to welcome you back one day.Kind regards,Embassy Suites Denver Central Park

10/10 Excellent

Rick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 4 nights in Apr 2024
Response from Embassy Suites Denver on 17 Apr 2024
Dear Rick,Thank you for sharing your top score with us! It was a pleasure to welcome you to Denver, and we hope to see you again one day.Warm regards,Embassy Suites Denver Central Park

6/10 Okay

Lori

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The property just isn't maintained. The llight fixtures and the toilet paper holder were loose in the bathroom - the rooms aren't insulated well so it was very noisy. The staff was very nice, breakfast was great, we were just disappointed with the lack of maintenance in the room.
Stayed 1 night in Apr 2024
Response from Embassy Suites Denver on 8 Apr 2024
Hello Lori,We are glad you found our team here in Denver to be friendly and helpful and that you enjoyed our made-to-order breakfast. We are sorry, however, to hear that other aspects of your stay fell short of perfection. We will share your feedback with our maintenance team, and we hope we can fully impress you upon your next stay in Denver.Kind regards,Embassy Suites Denver Central Park

10/10 Excellent

Christina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very kind and our whole stay went beyond smooth!!
Stayed 2 nights in Mar 2024
Response from Embassy Suites Denver on 17 Apr 2024
Hello Christina,We are indeed known for our warm welcome here at our Embassy Suites, and we're glad you felt right at home! We would love to see you again should your travels include our Mile High City!Best,Embassy Suites Denver Central Park

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Embassy Suites Denver on 1 Apr 2024
Hello Justin,We are honored to earn your top score! We hope you found time to enjoy our many unique amenities here in Denver, from our evening social hour to our atrium pool and breakfast! If not, next time!Warmly,Embassy Suites Denver Central Park

10/10 Excellent

David R.

Travelled with family and small children
Liked: Amenities
People were so nice
Stayed 1 night in Mar 2024
Response from Embassy Suites Denver on 28 Mar 2024
Hello David,It was a pleasure to extend our hospitality here in Denver, and we hope to see you again before too much time has passed.Best regards,Embassy Suites Denver Central Park

6/10 Okay

Phillip

Travelled with family
Liked: Cleanliness, staff & service
Great facility but no hot water in the mornings.
Stayed 3 nights in Mar 2024
Response from Embassy Suites Denver on 25 Mar 2024
Hello Philip,We are sorry you experienced a water issue during your stay, and while we are heartened to hear you enjoyed our facility and amenities, we know we can ensure your complete comfort. We hope to earn your full faith in us one day soon.Warm regards,Embassy Suites Denver Central Park

6/10 Okay

Tami

Liked: Cleanliness
Stayed 2 nights in Feb 2024
Response from Embassy Suites Denver on 27 Feb 2024
Dear Tami,Thank you for taking the time to share your score with us. We hope our team members were able to assist you with any issues that may have arisen during your stay, as we strive to ensure a five-star experience for every guest.We hope you joined us for our made-to-order breakfast and evening social hour to make the most of your stay, and it would be our pleasure to welcome you back to ensure a seamless visit.Kind regards,Embassy Suites Denver Central Park

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Typical quality expected of the hotel.
Stayed 1 night in Feb 2024
Response from Embassy Suites Denver on 27 Feb 2024
Dear Daniel,We love knowing we met every expectation during your recent visit, and we hope we can count on your return the next time you are in Denver.Warmly,Embassy Suites Denver Central Park

10/10 Excellent

Robert F

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I had an absolute wonderful stay at the Embassy Suites Central Park, Denver. I would have given 5 Star * all around if it wasn’t for the one (and only one) very rude staff member working the night shift. I will say that everyone else was so kind, attentive and over the top professional. Breakfast’s were amazing, happy hours a big plus! Our room was comfortable, clean and spacious!
Stayed 4 nights in Feb 2024
Response from Embassy Suites Denver on 20 Feb 2024
Greetings Robert,Your top score and helpful feedback mean the world to us, and we are delighted to know that your experience with us in Denver was overwhelmingly positive. We have noted the exception to this rule and will review your feedback with our night shift, and we will share your glowing praise with our team overall. We hope we can welcome you and your husband back to our Embassy Suites soon.Warm regards,Embassy Suites Denver Central Park

10/10 Excellent

Merardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Embassy Suites Denver on 19 Feb 2024
Hello Merardo,What a treat to find your five-star rating waiting for us! Join us again in Denver soon!Best regards,Embassy Suites Denver Central Park

10/10 Excellent

ANTIONETTE D

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Complimentary happy hour and great food!
Stayed 1 night in Feb 2024
Response from Embassy Suites Denver on 19 Feb 2024
Greetings Antoinette,We loved seeing you at our evening social hour and we're glad you made the most out of your visit to our Embassy Suites here in Denver! Until next time!Best regards,Embassy Suites Denver Central Park

8/10 Good

Larronchez, Charlotte

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was awesome and made sure we had everything we needed
Stayed 4 nights in Feb 2024
Response from Embassy Suites Denver on 13 Feb 2024
Greetings Larronchez,It was our pleasure to ensure you wanted for nothing during your time with us in the Mile High City! Thank ou for allowing us to pamper you, and we hope you will remember us the next time you are in the city.Kindly,Embassy Suites Denver Central Park

10/10 Excellent

paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Oldie but Goodie
The property is starting to tire, but the people and the amenities keep it a top-rated property. Parking is a little confusing. There are signs and QR codes in the parking lot, but nothing was ever said about them at the front desk. It was cold and snowy so we didn't stand around outside to snap a picture of the QR code. We did ask at the front desk and they gave us a card with the QR code (wondering why they don't hand those out at check-in and explain it's required.
Stayed 1 night in Feb 2024
Response from Embassy Suites Denver on 13 Feb 2024
Dear Paul,As you noted, our team is the beating heart of our hotel, and we're glad you always feel the warmth of our welcome when you join us in Denver. We appreciate your feedback regarding our parking system, and we'll address this internally to ensure future guests are better oriented upon arrival. We hope we can welcome you back to our Embassy Suites again soon!Warm regards,Embassy Suites Denver Central Park

10/10 Excellent

Maryna

Stayed 1 night in Feb 2024
Response from Embassy Suites Denver on 21 Mar 2024
Hello Maryna, We love seeing perfect scores cross our desk, and it was a pleasure to ensure you felt right at home with us in Denver. Until next time! Best, Embassy Suites Denver Central Park

10/10 Excellent

Pamela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place to stay .. Clean and friendly people .
Stayed 2 nights in Feb 2024
Response from Embassy Suites Denver on 5 Feb 2024
Dear Pamela,Excellence is what we strive to provide for every stay at our Embassy Suites, and we love knowing we hit the mark! Until next time!Best regards,Embassy Suites Denver Central Park

8/10 Good

Melissa Ann, omaha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was comfy, room was clean, breakfast was hot and good.
Stayed 3 nights in Jan 2024
Response from Embassy Suites Denver on 31 Jan 2024
Hello Melissa,What a pleasure to receive your positive feedback! We hope we can ensure your comfort again soon.Best regards,Embassy Suites Denver Central Park

10/10 Excellent

Damien

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was tremendous and the hotel lighting was nice.
Stayed 4 nights in Jan 2024
Response from Embassy Suites Denver on 31 Jan 2024
Greetings Damien,We are glad you enjoyed our light, airy look and joined us for our full made-to-order breakfast! We would love to host you again should your travels bring you back through Denver.Warm regards,Embassy Suites Denver Central Park

8/10 Good

Jason

Travelled with family
Liked: Cleanliness, staff & service, room comfort
All in all, friendly and nice stay
This linked us from the slopes to the airport for a night. The area of town was a bit sketch and the hotel itself was dated...but service was very good and our stay was nice.
Stayed 1 night in Jan 2024
Response from Embassy Suites Denver on 30 Jan 2024
Greetings Jason,We are glad you joined us for a night between your ski trip and heading back to the airport, and it was a pleasure to ensure a friendly, comfortable landing place! We hope you found time to enjoy our evening social hour and made-to-order breakfast during your brief visit, and that you will remember us for future trips to Denver!Warm regards,Embassy Suites Denver Central Park

10/10 Excellent

Giancarlo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always Clean and Neat
Room is always clean and neat.
Stayed 1 night in Jan 2024
Response from Embassy Suites Denver on 25 Jan 2024
Dear Giancarlo,As you discovered, you can always count on our Embassy Suites to be clean, comfortable, and welcoming, and we appreciate your endorsement more than we can say! Join us again soon in Denver!Warm regards,Embassy Suites Denver Central Park

6/10 Okay

Steve

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from Embassy Suites Denver on 19 Jan 2024
Hello Steve,Thank you for taking the time to share your score with us following your stay in Denver. While we trust you enjoyed elements of your stay, we aim for five-star approval, and we apologize for any way in which we may have let you down.We hope to completely wow you the next time you join us at our Embassy Suites here at Central Park.Warm regards,Embassy Suites Denver Central Park

8/10 Good

Tami

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Not a real warm check in or check out. Staff seemed bothered. Amenities were wonderful, especially evening reception. Very generous. Clean, beautiful hotel but very dark at night inside.
Stayed 1 night in Jan 2024
Response from Embassy Suites Denver on 15 Jan 2024
Dear Tami,Thank you for your feedback for us. We are known for our warm welcome and apologize that your check-in experience was anything less than informative and friendly, but are glad you loved our amenities. We love seeing our guests at our evening social hour!We hope you also took advantage of our made-to-order breakfast, and it would be an honor to welcome you back one day soon. We know we can fully impress.Warm regards,Embassy Suites Denver Central Park

8/10 Good

mariana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Embassy Suites Denver on 10 Jan 2024
Dear mariana,Thank you for joining us here in the Mile High City! We hope we can ensure your comfort and relaxation again soon.Best,Embassy Suites Denver Central Park

6/10 Okay

Tara

Travelled with family, Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Nice location
Stayed 2 nights in Dec 2023
Response from Embassy Suites Denver on 31 Jan 2024
Dear Tara,Thank you for embracing our central location here in the city, perfect for those traveling through or needing a landing spot away from the bustle of downtown. We hope to see you again soon!Best regards,Embassy Suites Denver Central Park

2/10 Terrible

Dalia

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was bery good. Elevators did not work on one side of the building. TVs did not have the right titles for the channels. Could not call front desk. Called house keeping for towels for pool did not get. Called 2- 3 times no answer. 1 washer did not work. Very hard to talk to a person at front desk. Not very helpful.
Stayed 5 nights in Dec 2023
Response from Embassy Suites Denver on 31 Jan 2024
Hello Dalia,While we are glad you enjoyed our expansive breakfast offerings, we apologize for allowing other details to slip through the cracks. Our front desk and housekeeping teams should always be responsive, and we appreciate your patience with our elevators. We know we can do more to ensure a seamless experience, and to that end, we hope to host you again one day.Kind regards,Embassy Suites Denver Central Park

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t stay here!
There was one person checking people in, they gave us the wrong room (king bed, we booked two doubles) told us the hotel was fully book and nothing they could do. We had 5 people and two had to find other accommodation. The parking was paid, which wasn’t advertised. The bathroom by the bar had feces on the floor of one stall, no toilet paper in two of the 4 remaining stalls, of those only two doors worked and one was clogged. I went to the bar to tell them and there was two men behind the bar, one obviously a manager. Both ignored me ( it was 6pm). The manager looked at me and walked away and I finally got the bartender to’ acknowledge me and told him about the bathroom. He said “yeah we have a big party back there”, like that was an excuse to have the bathroom in that state. On top of that two of the four elevators were out of service.
Stayed 1 night in Dec 2023
Response from Embassy Suites Denver on 19 Jan 2024
Hello guest,We are sorry for letting you down, and we hope you enjoy happy and safe travels wherever you next roam.Warm regards,Embassy Suites Denver Central Park

8/10 Good

Sunshine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, except the bed was small and uncomfortable. The pillows were tiny. The breakfast was great!
Stayed 1 night in Dec 2023
Response from Ed on 31 Dec 2023
Thanks for sharing your comments with us. Mama and her team do provide a great breakfast each morning and we will be sure to let them know that you gave them recognition. Have a wonderful New Year!

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Ed on 30 Dec 2023
Thank you for taking the time to rate our hotel and your stay with us. Our whole team appreciate the opportunity to have served you. Happy New Year!

2/10 Terrible

Carlos, Frisco

Stayed 1 night in Dec 2023
Response from Ed on 31 Dec 2023
Thank you for the feedback. It appears that we missed the mark during your stay and wish that you had taken a few moments to speak with one of our team before leaving. Hope we have the opportunity to provide service for you again, with better results.

10/10 Excellent

Romero

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
CEO
It was good. No complaint.
Stayed 1 night in Dec 2023
Response from Ed on 26 Dec 2023
Thank you for letting us know about your stay with us. We appreciate the feedback. Hope you are enjoying a wonderful holiday season.

6/10 Okay

Verified traveller

Travelled with family
Can use some major updates!
Stayed 3 nights in Dec 2023
Response from Ed on 26 Dec 2023
Thanks for sharing your thoughts about our hotel. Would have been great to have spoken with you regarding the updates you mention. While we make improvements and updates each year, it is always good to get input from those we serve while staying with us. Hope you have a wonderful Holiday Season.

10/10 Excellent

Jason

Stayed 3 nights in Dec 2023
Response from Ed on 19 Dec 2023
Thank you for posting your review for our hotel. Our entire team appreciates you giving us this opportunity to have served you. Hope you have a wonderful holiday season.

4/10 Poor

Bernadette

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Rude Front Desk Clerk
Embassey Suites does not like it when you book through a 3rd party. I always have trouble when checking in. I will have to book directly through through Hilton for them to honor my request such as adjoing rooms or rooms near each other. They put us all on separate floors.
Stayed 1 night in Dec 2023
Response from Ed on 18 Dec 2023
This issue will be addressed immediately with our Front Office team. There is no excuse for this happening, no matter what method is used to book a reservation. I am very sorry this happened and assure you we will discuss this with the team.

10/10 Excellent

Claude

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location
The hotel is next to the ballfield and within walking distance of Ball Area. Staff was friendly and very helpful. The room was very clean. The little breakfast kiosk was a nice touch.
Stayed 1 night in Nov 2023
Response from Ed on 14 Dec 2023
Thanks for sharing your experience with us. Hope you have a wonderful holiday season and we look forward to seeing you again.

10/10 Excellent

Gregory

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Staff friendly Mostly - one of the front desk personnel was curt) Wait staff and breakfast GREAT
Stayed 3 nights in Dec 2023
Response from Ed on 14 Dec 2023
Thanks for letting us know how you stay was in our hotel. Hope you have a great Holiday season, and we look forward to seeing you again.

8/10 Good

Deanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Ed on 14 Dec 2023
We appreciate you taking a moment to rate your experience with us. Thanks for the opportunity to have served you. Happy Holidays!

10/10 Excellent

Taryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Ed on 11 Dec 2023
Thanks for giving us this opportunity to serve you. We look forward to seeing you again soon.

4/10 Poor

Jason

Travelled with family
Disliked: Staff & service
Check in clerk was rude Hot tub not working Parking costs extra Very disappointed
Stayed 1 night in Dec 2023
Response from Ed on 9 Dec 2023
Thank you for sharing your concerns. We apologize for the hot tub not being available. Unfortunately equipment does break down from time to time, placing us at the mercy of our suppliers. We are as upset as you are because of the delay. I will personally address the issue at the front office. Rudeness is not acceptable by any means. Again, thank you for your comments and we hope to have the opportunity to serve you again.

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stuff, easy check in, gpod food, stocked bar. Its a great place.
Stayed 1 night in Dec 2023
Response from Ed on 9 Dec 2023
We appreciate this opportunity to have served you while in Denver. We feel our hotel offers great service and the team will love knowing that their efforts were noticed.; Have a great holiday season.

8/10 Good

Brian

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outside parking in there lot was an extra $12 per day
Stayed 2 nights in Nov 2023
Response from Ed on 9 Dec 2023
Thank you for sharing your thoughts regarding parking. Feedback is essential to us. Hope to see you again soon. Happy Holidays!

10/10 Excellent

Steve

Travelled with partner
Liked: Cleanliness, staff & service, amenities
friendly staff and clean! reception and breakfast were great
Stayed 2 nights in Nov 2023
Response from Ed on 20 Nov 2023
Thanks for giving us the opportunity to take care of you while visiting Denver. Hope you have a great Thanksgiving and that we see you again soon.

8/10 Good

Damon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel carpet needed to be cleaned, the room was not as clean as I would’ve expected for a Hilton property. Staff was very friendly and accommodating.
Stayed 1 night in Nov 2023
Response from Ed on 20 Nov 2023
We have given your comments to our housekeeping team and be assured that the issue will be addressed. this is not typical of our team. Thanks for giving us this opportunity to have served you.

6/10 Okay

Richard

Travelled with family
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Ed on 19 Nov 2023
Thank you for rating your visit to our hotel. We wish we had the opportunity to address any concerns you may have had while staying with us. Our team could have addressed them for you while still with us. Hope to see you again soon...thanks!

10/10 Excellent

Charla

Stayed 2 nights in Nov 2023
Response from Ed on 13 Nov 2023
Feedback is very important, and our team thanks you for the great review. We appreciate the opportunity to have served you while in Denver.

2/10 Terrible

Tressa

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
booked thru an app and they didn't have the room we booked and the lady was terribly rude and the upgrade was actually a downgrade. Breakfast was fantastic, had to pay for the room and parking seperately?
Stayed 1 night in Nov 2023
Response from Ed on 6 Nov 2023
We understand your frustration, having requested a corner king suite, and not being assigned one on your arrival. Further follow-up is being done to address the issue with the team on duty when you arrived. I apologize for the inconvenience, and for failing to meet your expectations. Glad you like our breakfast and had the chance to enjoy it before leaving.

10/10 Excellent

Shaun

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dining options, cleanness, hospitality
Stayed 2 nights in Oct 2023
Response from Ed on 5 Nov 2023
We appreciate the opportunity to have served as your host while in Denver. Thanks for recognizing the effort our team makes to provide a great place for our guests to stay.