Exterior

Reviews of Clayton Hotel & Members Club

4.5 out of 5
Clayton Hotel & Members Club
233 Clayton St, Denver, CO

Reviews

9.2

Wonderful

Rating 10 - Excellent. 118 out of 158 reviews" "
Rating 8 - Good. 23 out of 158 reviews" "
Rating 6 - Okay. 11 out of 158 reviews" "
Rating 4 - Poor. 5 out of 158 reviews" "
Rating 2 - Terrible. 1 out of 158 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our first time here and we will be back! Staff was SO friendly and helpful!
Stayed 4 nights in Apr 2024
Response from Thomas L on 30 Apr 2024
We're delighted to hear that you had such a positive experience during your first visit with us! Our team takes great pride in providing friendly and helpful service to all our guests, and we're thrilled that you felt well taken care of. We can't wait to welcome you back for another enjoyable stay in the future!

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Thomas L on 30 Apr 2024
Thank you so much for taking the time to leave us a 5-star review on Expedia! We're thrilled to hear that you had a fantastic experience during your stay with us. Our team works hard to ensure that every guest has a memorable and enjoyable stay, and we're delighted to hear that we succeeded with you. We hope to have the pleasure of welcoming you back again soon!

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was so helpful with all of our needs.
Stayed 1 night in Apr 2024
Response from Thomas L on 29 Apr 2024
I'm glad to hear that the staff was so helpful! It makes such a difference when you feel well taken care of during your stay. If you need any further assistance, feel free to reach out! Until next time, thank you for staying with us.

10/10 Excellent

Salwa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay! Great room, great club, good area with a very friendly staff.
Stayed 1 night in Mar 2024
Response from Thomas L on 20 Mar 2024
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you had a wonderful stay and enjoyed our great room, fantastic club, and the welcoming atmosphere created by our friendly staff. We strive to provide exceptional service and create memorable experiences for all our guests, and it's rewarding to know that we succeeded in doing so for you. We hope to have the pleasure of welcoming you back again soon for another fantastic stay!

10/10 Excellent

Lauren

Stayed 1 night in Feb 2024
Response from Thomas L on 27 Feb 2024
Thank you immensely for your glowing 5-star review! We're thrilled to hear that you had such a fantastic experience with us. Delivering top-notch service and ensuring our guests' satisfaction is always our goal, and we're delighted that we hit the mark during your visit. Your feedback means the world to us, and we can't wait to welcome you back for another wonderful stay in the future!

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was extremely friendly and accommodating. I was very impressed by the manner in which I was greeted with a “hello” or a “good morning” from every staff member. I’d also like to give a special shout out to Frankie who gave great, relaxed service along with good conversation. Looking forward to staying here again!
Stayed 3 nights in Feb 2024
Response from Thomas L on 27 Feb 2024
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that our staff made such a positive impression on you during your stay. Providing friendly and accommodating service is a top priority for us, and we're delighted that you felt welcomed from the moment you arrived. Frankie will be especially pleased to hear your kind words and know that their attentive service and engaging conversation left such a lasting impression. We can't wait to welcome you back for another enjoyable stay!

10/10 Excellent

Jose, Guatemala

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Thomas L on 8 Jan 2024
Thank you for the great rating. We look forward to welcoming you back to the Clayton in the near future.

10/10 Excellent

GEORGETTE, Denver

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Thomas L on 4 Jan 2024
Thank you for the feedback about your recent stay. We are happy to see you enjoyed your time with us. Please let us know when your travels bring you back to Cherry Creek.

10/10 Excellent

Eric

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Thomas L on 26 Dec 2023
Thank you for the great feedback. we are proud to see that we were able to provided best in class service and product. Please let us know if we can ever be of further assistance.

10/10 Excellent

Michelle

Stayed 2 nights in Dec 2023
Response from Thomas L on 8 Jan 2024
Thank you for the great rating. Please let us know if we can ever be of support. We look forward to welcoming you back soon.

10/10 Excellent

Tanya

Stayed 2 nights in Dec 2023
Response from Thomas L on 20 Dec 2023
Thank you for your recent feedback about your stay. We are so glad to see that you enjoyed your stay and look forward to welcoming you back in the near future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Thomas L on 17 Dec 2023
Thank you for the feedback about your stay. We are glad to see that you enjoyed your time. Please let us know next time your travels bring you back our way.

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing staff wonderful
Stayed 3 nights in Dec 2023
Response from Tyler on 7 Dec 2023
Thank you for staying with us and for leaving a great review. We look forward to you staying with us again on your next trip to Denver.

10/10 Excellent

Kaley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would return!
Great location, beautiful hotel, great food, and comfortable bed. Many thanks to Charlie at the front desk who got me into a room even though my hotels.com booking was not forwarded to the hotel - something certainly beyond the hotel’s control. I would definitely return.
Stayed 1 night in Nov 2023
Response from Thomas L on 6 Dec 2023
Thank you for taking the time to share your recent experiences. Please let us know when your travels bring you back this way.

10/10 Excellent

Caroline

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Third time staying at the Clayton and it’s fantastic! Great spot in the heart of Cherry Creek.
Stayed 1 night in Nov 2023
Response from Thomas L on 28 Nov 2023
Thank you for the amazing feedback. We are glad to hear that you loved your stay with us. Please let us know if we can ever be of further assistance.

10/10 Excellent

Bassima

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Nov 2023
Response from Thomas L on 17 Dec 2023
Thank you for the feedback about your stay. We are glad to see that you enjoyed your time. Please let us know next time your travels bring you back our way.

10/10 Excellent

Mary Sue

Stayed 1 night in Nov 2023
Response from Thomas L on 6 Dec 2023
Thank you for taking the time to share your experiences. We are glad to see it was a great stay. Please let us know how we can help you with any future arrangements.

8/10 Good

Mark

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Almost perfect stay. My room (305) had a view of a wall. A higher floor room with some light would have been preferred but the hotel was booked solid.
Stayed 1 night in Nov 2023
Response from Thomas L on 11 Nov 2023
Thank you so much for the feedback. I am sorry we were not perfect. Please let us know when your travels bring you back and we will do our best to get you on a street facing floor.

10/10 Excellent

Polly

Liked: Cleanliness, staff & service, property conditions & facilities
Nice room and property
Stayed 2 nights in Oct 2023
Response from Thomas L on 25 Oct 2023
Thank you so much for the feedback. We are excited to see that your stay was exceptional. If we can ever be of further support please let me know.

8/10 Good

Lois

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Tyler on 21 Oct 2023
Thank you for staying with us and for taking the time to give us a rating. We greatly appreciate it.

10/10 Excellent

Judie

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The Clayton is a unique and beautiful space to getaway. It’s also a members club so people are there to work as well. Each area is well appointed. The rooms are spacious, tasteful and comfortable. Since it was rather cool we did not explore the pool. But the gym on the ground floor has everything you could need! An added perk is a token for a coffee, pastry and alcoholic beverage. There’s plenty to see and do very close by. It’s a little on the pricey side but totally a treat as we celebrated my daughter’s birthday with a mom/daughter fall break!
Stayed 2 nights in Oct 2023
Response from Thomas L on 16 Oct 2023
Thank you so much for the great feedback about your stay. I hope the birthday weekend was extremely memorable and we are excited to have been a part of it. Please let us know if we can ever be of further assistance.

10/10 Excellent

JAVONTAY ROYALE

Liked: Cleanliness, staff & service, property conditions & facilities
The only place I’m ever staying in Denver again. Enjoyed everything about it!
Stayed 3 nights in Oct 2023
Response from Thomas L on 13 Oct 2023
Thank you so much. We are excited to welcome you back next time your travels bring you here.

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Private Club?
have stayed at sister hotel, next block over a few years back. While nicely designed and outfitted the rooms are dark, even on sunny days like we just had during our visit. Lighting is good but natural light limited.
Stayed 2 nights in Oct 2023
Response from Thomas L on 13 Oct 2023
Thank you so much for the feedback. I am sorry to hear about the lighting and we agree that nothin is better then natural light. If we can ever be of further assistance please do not hesitate to reach out.

8/10 Good

Kathy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have never stayed in a "Member Club" hotel and enjoyed being an honorary member during our stay, using the rooftop dining, coffee & pastries, and fitness room. The only reason I didn't give it a full 5 stars is that parking was either a couple of blocks away or valet each day.
Stayed 4 nights in Oct 2023
Response from Thomas L on 13 Oct 2023
Thank you so much for the great feedback and very sorry to hear about the parking challenges. If we can ever be of further assistance please do not hesitate to reach out to us directly

8/10 Good

Frederique, houston

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the hotel and location and the bars Didn’t like the bedroom set up with a sink in the entrance and no privacy from bedroom to bathroom Friendly staff
Stayed 2 nights in Oct 2023
Response from Thomas L on 10 Oct 2023
Thank you so much for the feedback at the property and team. I am sorry the room type did not provide the privacy needed. Please reach out to us directly next time you are looking to stay. We have several room types that would offer the privacy.

10/10 Excellent

Caroline

Travelled with family
Beautiful hotel, fantastic staff
Great hotel and incredible staff. This is my second time staying and always impressed with the hotel.
Stayed 1 night in Oct 2023
Response from Tyler on 8 Oct 2023
Thank you Caroline for taking the time to give us a wonderful review. We are ecstatic you chose to stay with us a second time and that we were able to make your second stay just as amazing as the first. We look forward to your next visit.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Thomas L. on 2 Oct 2023
Thank you so much the great feedback. We hope your travels bring you back this way. Please reach out to us directly if we can ever be of more assistance.

10/10 Excellent

Anamarie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Thomas L on 29 Sept 2023
Thank you for the wonderful review. We are so glad to hear your stay with us was a great. Please let us know when your travels bring you back to Cherry Creek.

10/10 Excellent

Michelle

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Thomas Lloyd on 27 Sept 2023
Thank you so much for the great feedback. We are glad you enjoyed your time at the Clayton. Please let us know if we can ever be of further assistance. Thank you

10/10 Excellent

Royce

Liked: Cleanliness, staff & service, property conditions & facilities
Ty
Stayed 6 nights in Sep 2023
Response from Thomas L. on 2 Oct 2023
Thank you for sharing your recent experiences here at the Clayton. When your travels bring you back this way please reach out as we would love to tell you about our upcoming activations.

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Thomas Lloyd on 18 Sept 2023
Thank you for the great feedback. We look forward to welcoming you back in the near future.

4/10 Poor

Linda

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Thomas Lloyd on 15 Sept 2023
Good Afternoon,I am very sorry to see that your experience with the property was not a 10 out of 10. I would love to connect and learn more about your experiences.

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Tyler on 2 Sept 2023
Thank you Jamie for taking the time to give us a rating. We greatly appreciate it.

10/10 Excellent

Tamara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Tyler on 26 Aug 2023
Hi Tamara! Thank you for taking the time to give us a review. We greatly appreciate it. We look forward to seeing you again for your next trip to Denver.

10/10 Excellent

Emily

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is nestled in the sophisticated neighborhood of cherry creek. The property is stunning. Each floor is artfully curated. The staff is personal and professional at every interaction. The rooms were spacious and incredibly quiet. We didn’t need to Uber anywhere as every type of high scale cuisine was within walking distance. This is our new go to hotel when in Denver.
Stayed 3 nights in Jul 2023
Response from Tyler on 18 Aug 2023
Hi Emily! Thank you for the excellent review. We are thrilled that you had a wonderful time at our property. Guest experience and satisfaction are our top priority, and your generous words reaffirm the hard work we put in every day. Clayton is committed to providing our guests with a home away from home and we are excited that you have chosen Clayton as your go to hotel when visiting Denver. We look forward to your next visit.

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely adored staying at this hotel. Everyone was fantastic
Stayed 4 nights in Jun 2023
Response from Thomas Lloyd on 16 Aug 2023
Thank you so much for sharing your feedback. We are glad to hear you love the property and the people. We look forward to welcoming you back very soon.

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Thomas Lloyd on 16 Aug 2023
Thank you for the perfect 10!!! Please let us know if we can be of any further assistance and look forward to welcoming you back soon.

10/10 Excellent

Michael

Stayed 2 nights in May 2023
Response from Thomas L on 30 Aug 2023
Thank you for the great feedback. We are excited we were able to deliver a Best in Class experience. Please let us know how we can be of further assistance with any future travels.

8/10 Good

Ronald, Sherman Oaks

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great members' club hotel. Nice breakfast options, lounge is a great place to hang out. Upstairs pool is quite small as is the bar area off the pool. Basic rooms are also strangely configured, you walk in the door into your bathroom! Beds are good, hotel is in great condition. We'll likely stay there every time we visit Denver.
Stayed 3 nights in Aug 2023
Response from Thomas Lloyd on 9 Aug 2023
Thank you for the great feedback about your recent stay. As your travels bring you back this way please be sure to check out the amazing calendar of events we have at the property. Please let us know if we can ever be of assistance from making day bed reservations to local attractions we are here. Thank you.

6/10 Okay

Patrick

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Thomas Lloyd on 18 Jul 2023
Good Afternoon,I am very thankful for your feedback. I see that we did not deliver a perfect 10. I would love to know, what we could of done to make your stay better. Please let us know if we can connect.

6/10 Okay

Gary

Business traveller
Liked: Cleanliness, staff & service
Very small king room. No chairs, no desk. Entered through the bathroom and no bath door.
Stayed 1 night in Jul 2023
Response from Thomas Lloyd on 14 Jul 2023
Thank you for sharing your feedback about the room product. Please note that the property does have a few larger room options if you enjoyed the overall experience. In the future if you reach out to us directly we would love to talk through our room types to ensure we provide you with a room that meets all your needs. Thank you

10/10 Excellent

Nadira

Stayed 3 nights in Jun 2023
Response from Thomas Lloyd on 6 Jul 2023
Thank you providing feedback about your recent stay. We are always striving to be the best in market. Please let us know if we can ever be of any further assistance.

10/10 Excellent

Thomas, Park City

Liked: Cleanliness, staff & service, property conditions & facilities
Pool area is too small and difficult to get lounge chairs.
Stayed 3 nights in Jun 2023
Response from Thomas Lloyd on 6 Jul 2023
Thank you for sharing your recent experiences. We know how frustrating the pool space can be as it is in high demand right now. We are always working on opportunities to improve and will continue to look at our pool process. Thank you and look forward to welcoming you back soon.

10/10 Excellent

Karla, Longmont

Stayed 1 night in Jun 2023
Response from Tyler on 21 Jul 2023
Thank you for choosing to stay with us. We are happy that you had a wonderful time at our property. We look forward to seeing you again.

8/10 Good

gavin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Thomas Lloyd on 30 Jun 2023
Thank you for sharing your feedback about your recent stay. We would love to know how we could have made your stay a 5 out of 5. Please let us know if we can ever be of further assistance

6/10 Okay

Beth, Depray Beach

Stayed 4 nights in Jun 2023
Response from Thomas Lloyd on 14 Jul 2023
Thank you for taking time to share your feedback. We would love to know what would have made your stay with us a 5 out of 5. Please let us know if you are available to discuss your recent stay.Thank you

6/10 Okay

Verified traveller

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Lots of room to improve
The hotel was great, service was fine the issue was with cleanliness. We had a half used water bottle and dried urine and other substances on the toilet seat.
Stayed 1 night in Jun 2023
Response from Guest Services on 20 Jun 2023
Thank you for your feedback, we apologize for your experience with the unsatisfactory cleanliness of your hotel room. We assure you we will take your feedback very seriously, and will communicate your feedback with the proper departments to ensure they are addressed.

4/10 Poor

katherine

Travelled with partner
Disliked: Staff & service
I booked one category of room and received a confirmation from the hotel that I would have the room that I booked, a Studio King. I received a second confirmation email stating that I had a different room, a Junior Suite booked. To avoid confusion, I called the hotel directly the day before arrival and was told that I had a “silver suite”. When we arrived for check in, we were told that we had a Studio King. This was not the room described and any of the emails or on the phone. The room was small and extremely dark. There was a tiny corner in an alcove of the room and no lighting anywhere near the closet. We had to request towels. There was a single robe in the room for the two of us.The shower was narrow and difficult to control. We asked about changing to a different room and were told that we could swap the following day but that the room would be smaller. What was worse was the lack of concern of the entire staff. When we arrived, there were 4 workers standing outside of the hotel in uniforms. Nobody welcomed us or asked if we needed help with our bags. This is the 5th hotel that I have stayed in within a 4 block radius. I will never book the Clayton again.
Stayed 2 nights in Jun 2023
Response from Thomas Lloyd on 17 Jun 2023
Thank you for providing us with this feedback. I would love to connect with you. As the general manager I am new to the property and our focus is to provide a best in class service and product.

8/10 Good

Darcelle

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
CLAYTON REVIEW
My stay was from June 13-15, 2023. Check-in was seamless, quick and easy. The amenities were scarce in that none of the essentials were replenished daily. My robe was not returned after the first night and receiving additional linens had to be requested. The gratuity "chips" provided were greeted by the staff on level 2 as a "bother" and were grudgingly delivered.
Stayed 2 nights in Jun 2023
Response from Thomas Lloyd on 17 Jun 2023
Thank you for sharing this feedback about your most recent stay. When you mention the amenities were scarce was it the offering or just the lack of replenishment? We love the feedback from our guest as it allows us the opportunity to improve. Thank you for that opportunity and please let me know if we can be of any further assistance.

4/10 Poor

jesse

Stayed 2 nights in Jun 2023
Response from Thomas Lloyd on 13 Jun 2023
Thank you for sharing feedback about your recent stay. It seems we came up a little short on providing a memorable product and service. We would love to connect to learn to more. Please let us know when a good time to connect would be.