4/10 Poor
Vishal
Travelled with family
10 May 2024
Liked: Cleanliness
Disliked: Staff & service
This was my first stay at this hotel and the hotel group. It has a mediocre vibe and this is reflected in their service and the staff. Check in took a while as the staff asked for the identification documents in piecemeal rather than in a one go. We ordered a couple of cappuccino for our room and not only the coffee served was not hot but also had a horrible taste. We then went to the onsite bar ( Black Stallion) and again the service was very slow. The bartender was server as well! They didn’t know how to serve single malt whiskey on the rocks! Overall, this hotel should be a 3-star at the best. A few of our family stayed at JW Marriott next door and they had a fantastic experience as one should in a 5-star hotel in India.
Vishal
Stayed 1 night in May 2024