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Reviews of The Ritz-Carlton, Laguna Niguel

5 out of 5
The Ritz-Carlton, Laguna Niguel
1 Ritz Carlton Dr, Dana Point, CA

Reviews

8.4

Very good

Rating 10 - Excellent. 275 out of 481 reviews" "
Rating 8 - Good. 82 out of 481 reviews" "
Rating 6 - Okay. 59 out of 481 reviews" "
Rating 4 - Poor. 38 out of 481 reviews" "
Rating 2 - Terrible. 27 out of 481 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing experience
Stayed 4 nights in May 2024

8/10 Good

Cindy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing experience at this resort. The staff is very accommodating. Their hospitality was the best and will definitely come back. I did have a serious issue that i would like to address. After leaving my car with the valet, they somehow left the headlights on for hours that it drained my battery. Coincidently my daughter needed something from the car and thats how they noticed. They had to give it a jump start and i was able to use it the next day. If it wasnt that i needed something it would had a dead battery the next day at check-out. Im so disappointed this happened because it cause a huge inconvenience due to having to reprogram my fob key which cost me time and money. I dont think I would do valet again.
Stayed 1 night in May 2024

10/10 Excellent

Creighton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best of the best. Amazing and friendly staff.
Stayed 2 nights in May 2024

10/10 Excellent

Gurjatinder, Elk Grove

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Ocean View available
Stayed 4 nights in May 2024

10/10 Excellent

Jing

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Custom service is really good
Stayed 2 nights in May 2024

10/10 Excellent

Lili

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

6/10 Okay

Stacye, san diego

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff by far is the most polite and had the willingness to assist us. It was very beauty and the fire pit/s'mores was a topper. I had an amazing experience. With that said, I’m offended I was charged $75 for overnight valet when I had no clue there was a cost associated with valet. They should be ashame for charging that amount. Plus $60 for resort fee. Other than that if you want to experience a high end luxury hotel, I recommend it. At least for a night.
Stayed 1 night in Mar 2024

10/10 Excellent

Marc

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pet friendly and luxurious!
Definitely pet friendly and luxurious. Service amazing. Food at Raya was 5 star.
Stayed 3 nights in Feb 2024

10/10 Excellent

Sukhleen kaur

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect getaway All the staff members paid attention to detail and were responsive to all our needs Raya is our go to restaurant and our server Rayan always gives us top notch service
Stayed 3 nights in Jan 2024

10/10 Excellent

JR

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Views were amazing
Stayed 3 nights in Jan 2024

10/10 Excellent

Dany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Devon

Stayed 2 nights in Jan 2024

10/10 Excellent

Jorge

Stayed 1 night in Jan 2024

10/10 Excellent

DMITRY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Hrant

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great walks on the beach which is easy steps from the property
Stayed 3 nights in Nov 2023

10/10 Excellent

Dominic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel, amazing staff and great location. Will definitely be back.
Stayed 3 nights in Oct 2023

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had our 40th wedding anniversary celebration there and it was great!
Stayed 1 night in Oct 2023

10/10 Excellent

Lars

Stayed 1 night in Oct 2023

10/10 Excellent

debbie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sisters trip
Fabulous stay . Excellent service from staff. Gorgeous views . 3 time staying there .
Gorgeous view
So peaceful
Beautiful flowers all throughout hotel
Stayed 3 nights in Sep 2023

6/10 Okay

Zarlasht

Travelled with family
Liked: Cleanliness
Valet parking charges $70 a night they park your car outside in the hot sun. It gets dirty and it took 40 minutes to get to my car on Saturday evening. Very disorganized. Room service had to call 3 times to get our order.
Stayed 2 nights in Aug 2023

10/10 Excellent

Jennifer

Travelled with family
Liked: Amenities
Staff was exceptional, we enjoyed warm smiles and super friendly service. Lauren from the pool crew was exceptional for our days by the pool. Well done
Stayed 3 nights in Aug 2023

8/10 Good

Ahmad

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I was disappointed with the valet parking staff. It seems unusual that nobody offered to help me with my suitcases when you checked out.
Stayed 2 nights in Aug 2023

8/10 Good

Janet

Liked: Property conditions & facilities
Needs physical updates for rooms
Stayed 2 nights in Aug 2023

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

6/10 Okay

Bita

Travelled with family
Disliked: Room comfort
Juliette the manager was very supportive and hope she can make our next stay a better experience. The room was not clean and nothing spectacular comparing to the neighbour hotel with the same price.
Stayed 1 night in Jul 2023

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Martha

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Overall it was good. Just a few things that you don’t expect from this type of resort. First, there is no body lotion cream in the room, you have to request it to guess services. Second, beds should have a duvet instead of blanket Third, the 30 minutes chair policy in the pool is very annoying. If you go for an hour to the beach, staff disrespectfully remove your belongings from the chairs. Last but not least, liquor type is very limited in the pool, for instance if you want Whiskey you have to get it from the bar.
Stayed 2 nights in Jul 2023

8/10 Good

Alisa

Liked: Staff & service
Stayed 4 nights in Jun 2023

2/10 Terrible

Edward

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
I booked two rooms and paid extra for two beds through Expedia. When I arrived there weren't any available and had to beg to get them. Then they put me in a ADA that I didn’t need but had to take what I could get. It was also noisy with dogs barking and doing their business on the carpet halls of the hotel. The hostess at the restaurant was rude and bothered with us asking for a table.
Stayed 4 nights in Jul 2023

8/10 Good

Marius

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service
Property staff at checking was rude. Gym was outdated. Pool area felt cheap. Rooms are small! Valet took 30 min to get car out multiple times. But on the positive, food here was amazing, views are amazing. Would not stay here but I’d definitely visit and dine!

2/10 Terrible

Amber

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Jun 2023

8/10 Good

Behrouz

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Jun 2023

10/10 Excellent

JESSE

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
This was the best weekend getaway I have ever had. The property was gorgeous. The views were breathtaking. The staff went above and beyond to make our stay the best possible. We will definitely be going back.
Stayed 1 night in Jun 2023

8/10 Good

William

Liked: Cleanliness, staff & service, room comfort
Beautiful location but the amenities are minimal.
Amazing location. The hallway carpet and rooms are a little outdated and worsen down. I would expect the Ritz to have a minibar in my room which it did not. Oddly, our room only had one nightstand which seemed weird. The bartender was very nice but she was clueless on how to make cocktails. The food food menu affected at the bar was very limiting. The gym was pretty small for the size of the resort.
Stayed 3 nights in Jun 2023

10/10 Excellent

Lilia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great!
Stayed 3 nights in May 2023

10/10 Excellent

Olivia

Stayed 1 night in May 2023

10/10 Excellent

Johanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

10/10 Excellent

Barry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This property was absolutely beautiful! The scenery, rooms, staff and the flowers were perfect!!
Stayed 3 nights in May 2023

6/10 Okay

Ellen

Stayed 1 night in May 2023

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything about the property was just amazing the service the room the restaurant the facility the most important to me was their Restroom in the shower it was amazing every thing was very good
Stayed 1 night in Apr 2023

6/10 Okay

Andy, Dallas

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Ritz must train their staff to turn off any set alarms on the alarm clock in the rooms when cleaning it after someone checks out. We were woken up at 5am due to this
Stayed 1 night in Apr 2023

10/10 Excellent

Marco

10/10 Excellent

Mohammed, PLANO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and great service
Stayed 1 night in Dec 2022

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ocean views/access to beach
Stayed 1 night in Oct 2022

10/10 Excellent

debbie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Fabulous stay at the ritz~carlton . Amazing service and wow, what views.
Stayed 3 nights in Sep 2022

2/10 Terrible

Jae sook

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
COMPARE TO THE PRICE LOW QUALITY
Stayed 1 night in Jul 2022

6/10 Okay

Patrick

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
It was a beautiful property with a pleasant staff, but the rooms were in poor condition. Our room smelled of mildew as soon as we walked in. The bathrooms were even worse and smelled of urine. There was hair on the bathroom ground and shower amenities spilt all over. The room overall, needed a facelift.
Stayed 3 nights in Jul 2022

10/10 Excellent

Liridon

Liked: Staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jul 2022