Economy Double or Twin Room, Shared Bathroom

Reviews of Hotel Dalvik - Aurora Leisure

2.5 out of 5
Hotel Dalvik - Aurora Leisure
Skíðabraut 18, Dalvik

Reviews

8.2

Very good

Rating 10 - Excellent. 20 out of 43 reviews" "
Rating 8 - Good. 13 out of 43 reviews" "
Rating 6 - Okay. 6 out of 43 reviews" "
Rating 4 - Poor. 2 out of 43 reviews" "
Rating 2 - Terrible. 2 out of 43 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

May

Travelled with family
Liked: Amenities, property conditions & facilities
If there’s a hair dryer in the room, it’s will be better. Everything is good!
Stayed 1 night in Sep 2023
Response from Freyja Hotel Manager on 3 Sept 2023
Thanks May for the excellent review :) On you next visit make sure you get the hair dryer in the reception. We keep them all there :)

10/10 Excellent

magnus

Stayed 2 nights in Aug 2023
Response from Freyja Hotel Manager on 3 Oct 2023
Thank you Magnus for your great review. We hope to see you again :) Best regards Hotel Dalvik Staff

6/10 Okay

echo

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
Room is small, the heater was not working very well. The staffs were very nice and helpful, service was good. The breakfast was good too.
Stayed 1 night in Jul 2023
Response from Freyja Hotel Manager on 3 Sept 2023
Thank you Echo for the good review :)

6/10 Okay

larry

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
What staff? We arrived, it was locked tighter than a drum, we went to the little grocery store and a very helpful young lady called the owner, she met us there and gave us a key and took off! It was adequate, but I would look for something else next time
Stayed 1 night in May 2023

10/10 Excellent

Graeme

Liked: Cleanliness, staff & service
Clean and comfortable
Stayed 1 night in Nov 2022
Response from Freyja Hotel Manager on 27 Nov 2022
Thank you Graeme and welcome back again :) Best regards Hotel Dalvik

10/10 Excellent

Reet

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We loved this place! The staff was extremely kind and helpful and we got to stay in the newly built cottages to the side of the hotel so we got some additional privacy. The rooms were nice and clean and the area around the hotel is just beautiful.
Stayed 1 night in Aug 2022
Response from Freyja Hotel Manager on 14 Sept 2022
Thank you so much for your great review Reet. It was really nice to have you stay with us and we hope to see you again one day :) Best regards Freyja Hotel Manager

2/10 Terrible

Alejandro

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The first night we arrived late at night in May 2022 and there was nobody at the reception desk. Some other guest pointed to us that our keys were in a basket with our name attached to it, which was confusing. There was no elevator to the second floor. No top sheet on the bed. Small room, no toiletries. The next morning our host Freya was nice at the breakfast room and very helpful. So we left to explore the area for the day and we arrived late again that second night we realized our room wasn't cleaned at all. No way to ask for clean towels since nobody was at the reception desk and obviously our bed wasn't made, our bathroom was dirty and the trash was still there. There is a reason why we choose hotels over other types of accommodations and that's because we like our room to be cleaned everyday!! We stayed two nights in here and paid almost $300.00 US dollars for the two nights and no one cleaned our room!! That's never happened to us before. Is it a standard practice or is it just very, very bad management? How could they not clean a room in a hotel?? I am very disappointed, I wouldn't recommend this kind of hotel to anybody.
Stayed 2 nights in May 2022

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Apr 2022
Response from Freyja Hotel Manager on 19 Apr 2022
Thank you so much for the great review Susan :)

6/10 Okay

Melanie

Travelled with group
Liked: Cleanliness, staff & service
Very basic small accommodation but clean and safe
The primary reason to stay in Dalvik is probably to catch the ferry to Grimsey. The hotel is a very basic place to rest but not a place for long term . We stayed in the annex where you get basic room with shared bathroom and kitchen. The room is very small. Barely room to open a suitcase. The linens were clean and the bed comfortable. It felt like dormitory living. We also had loud roommates in other rooms but nothing EarPods couldn’t block out. No tv. WiFi signal was good. This is a very basic no frills hotel. It suited us fine, but it was cramped. It was a nice location to catch the ferry. Just know this is a bare-bones type stay. The front desk was nice. If you want luxury this hotel is not for you. If you just need a place to sleep, this place is clean and in a safe area. Breakfast is available for purchase but we opted to eat at the nearby gas station.
Stayed 2 nights in Aug 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We used Hotel Dalvik as a home base for the ferry ride to Grimsey Island to see the Arctic Circle. We loved the convenience to the port, just a couple of blocks away. The staff was outstanding, very helpful.
Stayed 2 nights in Jul 2021

6/10 Okay

Palmi

Liked: Staff & service
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2021
Response from johann on 12 Jul 2021
Thank you very much for your review. We very much appreciate it.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Staff - Great Location - Comfortable
Excellent hotel. The staff was super friendly and extremely helpful. Check-in and check-out were a breeze. The room itself was clean, comfortable and had plenty of space for luggage and to stretch out. The bathroom was in nice condition and the shower had super water pressure. The hotel has plenty of free parking and offers a nice breakfast to start off the day. The staff went above and beyond during this stay to help out with some extra assistance that was required. The location of the hotel is great, within easy walking distance to the center of town and to the Grimsey ferry. The staff recommended a pizza place that served some great pizza just a couple of blocks from the hotel. Would definitely stay here again in the future.
Hotel is in the back left of this photo from the ferry dock
Desk, chair, coat rack
View from room
Front of hotel
Stayed 2 nights in May 2021

8/10 Good

Ásdís

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ótrúlegt en satt að það er ekki hægt að fara út að borða á Dalvík, enginn veitingastaður.
Stayed 1 night in Jul 2020
Response from jóhann on 15 Jul 2020
Sæl Ásdís og takk fyrir komuna til okkar. Já víst er það skrýtið að ekki sé hægt að finna opinn matsölustað fyrir kvöldverð á Dalvík fyrri part vikunnar en þeir eru opnir síðari helming vikunnar og um helgar. Hádegisverð er hægt að fá alla virkadaga í menningarhúsinu Bergi. Varðandi kvöldverð þá hlaupa nágrannar okkar í Dalvíkurbyggð undir bagga og hægt er að fá kvöldverð bæði á Árskógssandi og Hauganesi Takk fyrir jákvæðar umsagnir um hótelið, við kunnum sannarlega að meta þegar gestir eru ánægðir.

8/10 Good

Dave

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff and management.
We stayed for 3 nights while in Dalvik and found the accommodation basic but always clean and comfortable. The main plus for this hotel is the staff and management. They will do anything they can to make your stay as comfortable as possible. Their local knowledge is wonderful and took care of every request we had even when it meant more work for them. We would stay here again simply because of the management and staff.
Stayed 3 nights in May 2019
Response from Ragnar on 17 Oct 2019
Thank you Dave for your kind review. Hope to see you again in Iceland.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Ragnar on 29 Aug 2019
Thank you for your review we appreciate it.

10/10 Excellent

pen2b

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff. The facility is immaculately clean and nicely furnished.
Stayed 1 night in Jul 2019
Response from Ragnar on 22 Aug 2019
Hello Pen2b, Thank you kindly for your review. Hope to see you again in Dalvik. All the best, Hotel Staff

8/10 Good

Kimberley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Ragnar on 11 Apr 2019
Thank you for your review Kimberly! We greatly appreciate it.

6/10 Okay

CWG, Houston Tx

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Room was very small. No TV or phone is room. Overly priced for available accommodations
Stayed 1 night in Sep 2018
Response from johann on 19 Sept 2018
Thanks for your review, we appreciate it

8/10 Good

Rebecca, St. Joseph, MO, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The outside of the hotel looks a little worn but inside the rooms were clean, updated and very comfortable. The host was friendly and made sure the room was to our satisfaction. I was looking for a basic but comfortable accommodation for the night and this fit the bill.
Stayed 1 night in Sep 2018
Response from johann on 19 Sept 2018
Hello Rebecca Thanks for staying at our Hotel and we appreciate your review very much.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018
Response from johann on 7 Aug 2018
Thank you very much for your review. We really appreciate it.

8/10 Good

Anubhav

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in Dalvik
Clean room with a nice view. They have special entrance for the guests to walk out late at night in order to watch the Northern Lights. The receptionist was kind enought to wait until late at night because we were running late. We saw and. Took good pictures of the aurora. Cozy place fit for a night stay in Dalvik when you are here for the aurora or the whale watching tour.
Response from johann on 11 Apr 2018
Dear Anubhav Goyal Thanks very much for your stay at Hotel Dalvik and taking time writing a review. We are glad you liked the stay and had luck with the Northern Lights. You are always welcome again.

10/10 Excellent

Serge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The checkin was a friendly informative man. Northern lights very visible v
Response from johann on 3 Apr 2018
Thanks for a friendly review. Hope to see you again

10/10 Excellent

Carlos, Costa Rica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
I was the only guest in the hotel and they opened just for me, great staff... fully recommended.
Stayed 2 nights in Oct 2017

10/10 Excellent

Stavros

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muito bom
Muito bom , espaçoso.
Stayed 1 night in Aug 2023
Response from Freyja Hotel Manager on 3 Sept 2023
Thank you Stavros for this great review :)

10/10 Excellent

Ivar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Freyja on 3 Sept 2023
Thank you Ivar for the great review :)

8/10 Good

Hildur K

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

8/10 Good

Hildur K

Stayed 1 night in May 2023

8/10 Good

Bjarni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

6/10 Okay

Arturo

Stayed 1 night in Feb 2023

8/10 Good

Leonel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bom custo x benefício para quem estiver passando
A cidade é pequena, nos atendeu apenas para pernoite numa viagem de carro. Quarto pequeno, mas suficiente. Check-in rápido e eficiente.
Stayed 1 night in Aug 2022
Response from Freyja Hotel Manager on 14 Sept 2022
Thank you for your kind review. Hope to see you again :) Best regards Freyja

2/10 Terrible

Jon

Travelled with family
Disliked: Property conditions & facilities, room comfort
Not good place to stay.
The picture on Hotels did not show the right room, which was very small and uncomfortable. I knew it had not private bathroom. But I did not know that the bathroom had also shower so it was occupied most of the morning. When we came it was said that we had not paid for breakfast which we had. Then after an argument they said it was included because we had booked 4 nights. When we complained over not be able to go to toilet they could move us into better rooms. The gave us the price of the room we had orderd the price show us that we had paid for breakfast as we said. We had to pay extra for better rooms and for the breakfast which they said was included for those who staid for 4 days.
Stayed 4 nights in Aug 2022
Response from Freyja Hotel Manager on 19 Aug 2022
Hello Jon, it doesnt surprise me to see your comment. You clearly indicated youd published a bad review before you left. We are truly sorry that the room you originally reserved didnt fulfill your expectations. We talked a lot to both you and your wife trying to solve the matter and luckily we were able to arrange a room with private bathroom for you the last two nights. As you mention your original reservation was for shared facility room. You were both very happy about that and we informed you right then there would be an extra upgrade fee because if that. You said then that would not be a problem. Your statement about being charged for breakfast twice is therefore just not true. We only added 5000 ISK pr night upgrade fee to last two nights. Your breakfast was already paid in your original reservation and there was never a doubt about that, no matter what you write here. Again we are sorry that your experience staying here wasnt as you expected, we tried everything possible to make it as good as possible for you and Sigga. Best regards Freyja Hotel Manager

10/10 Excellent

gunnlaugur

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022
Response from Hotel Dalvik on 10 May 2022
Takk fyrir góð ummæli :)

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super, freundlich unkomplitziert.
Stayed 2 nights in Aug 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

8/10 Good

Heiðrún

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from jóhann on 7 Jul 2021
Sæl Heiðrún Takk fyrir að skrifa umsögn. Við bjóðum þig velkomna aftur

8/10 Good

Anna María

Stayed 1 night in Nov 2019

8/10 Good

SooHan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Ragnar on 29 Aug 2019
Thank you kindly for your review.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Ragnar on 29 Aug 2019
Thank you for your review, it would help us to know what you were not satisfied with so we can make the appropriate changes. Hope your trip was memorable.

8/10 Good

Sooyoung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
오래된 호텔임에도 불구하고 깨끗하고 냄새도 적어요. 사장님 매우 친절하고 영어도 잘하세요! 가격대비 만족입니다!
Stayed 1 night in Aug 2018
Response from Jóhann on 8 Sept 2018
Thanks for your review. We really appreciate it. Hope to see you again.

10/10 Excellent

Jóhanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dalvík
Gott hótel á góðum stað.. Þjónustan til fyrirmyndar og aðstaðan góð... Mæli með þessu hóteli...
Stayed 1 night in Jul 2018
Response from Jóhann on 9 Aug 2018
Sæl Jóhanna Takk fyrir að velja Hótel Dalvík og við metum umsögn þína mikils. Þú ert ávallt velkomin aftur.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018
Response from johann on 30 Jul 2018
Thanks for your reviw