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"This was a first time I’ve ever stayed at hotel with such amazing customer service, hospitality cleanliness, a free half- portion of ramen at the evening snack, a variety of breakfast options, and complimentary ice cream after bathing. I highly recommend it to everyone.I’ll definitely come back to stay again."

"Staff were polite and very helpful. Room was clean and well kept. Front desk went out of the way to help me. Executive lounge was nice. Breakfast buffet had a lot of variety and the taste was good. "

"Stsff are very helpful and accomodating"

"We enjoyed our stay at this hotel as it is in a very convenient location (<5 minutes from the JR station). The staff were nice and we were checked in fairly quickly. There are 4 laundry machines for this hotel to be used by the guests and we did not experience any long wait times. The only thing I was not a fan of were the pillows as they were kind of hard and not comfortable to sleep on. "

"Excellent location, helpful staff, great views from our 10th floor room and a very good price when booked 1 month ahead.."

"Kashintei Shirahama is definitely one of the best Japanese ryokans we have visited. Location wise it's perfectly located right by Lake Tazawa, 30 minutes from Kakunodate, ski resort, Dakigaeri Valley, Tatsuko statue. The staff is extremely friendly and helpful, especially Nori-san and Minori. Whenever we hit a snag with our communications, Google Translate would hop in. The first floor is where the private onsen and public onsen are located. The rooms are on 3rd,4th and 5th, with 5 units on each floor. We got the room with 2 double beds. We ordered the half board option so we have Japanese breakfast and kaiseki dinner for 2 days. There's no duplicate dish, and we got to enjoy many Akita specialty such as Kiritanpo, Hinai chicken, Inaniwa udon. Every single dish is exquisite in taste and is a piece of art. The meals are served at a private dining room. You can also use the private onsen free off charge, it's first come first serve for 40 minutes max. There's a free parking lot across there street and elevator, so it's not of a concern with moving the luggage to the room. The bed is very comfortable, we slept like a baby. It's very relaxing vibe."

"The food was very delicious and the staff were very supportive."

"This is a great place to have an authentic Japanese experience. The traditional rooms with tatami floors were spacious and clean. The bedding was light and warm. The onsen experience was very pleasant. The traditional breakfast was flavorful and so were the welcome snacks. Definitely a valuable experience for those visiting the area."

"Onsen was nice and relaxing. Convenient to station."