Standard King room (No pets allowed) | Balcony view
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Reviews of Hotel Ilebal

3 out of 5
Hotel Ilebal
Chulavista # 112, Col. Centro, Cuernavaca, MOR

Reviews

8.2

Very good

Rating 10 - Excellent. 162 out of 417 reviews" "
Rating 8 - Good. 161 out of 417 reviews" "
Rating 6 - Okay. 54 out of 417 reviews" "
Rating 4 - Poor. 22 out of 417 reviews" "
Rating 2 - Terrible. 18 out of 417 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

ALEJANDRA

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
El hotel está un poco escondido y hay que caminar un par de calles de bajada para llegar a él. Con el Valet parking y la recepción todo muy bien. Los precios del menú son muy accesibles, las habitaciones muy espaciosas y cuentan con los básico. Creo que la relación precio calidad es lo esperado. Lo malo: me tocó una habitación del frente de la propiedad, y cruzando la calle hay casas y se escucha todo (por ejemplo, un bebé llorando toda la noche), salir caminando está un poco difícil para alguien mayor. La alberca tiene muy buen tamaño pero el agua ese día desafortunadamente tenía colorante azul, mi mamá tiene el cabello rubio y se le pintó por mechones de color verde. Al principio no encontramos explicación para esto, pero otros acompañantes que también usaron la alberca comentaron también que se les pintó la piel un poco, el cuero cabelludo o las partes blancas del traje de baño.
Response from Alejandra on 6 May 2024
Srta. Alejandra, le ofrecemos una gran disculpa por lo ocurrido con la alberca el pasado mes de enero. Se tomaron cartas en el asunto cuando ésto ocurrió, afortunadamente ya se soluciono. Agradecemos su valoración y la esperamos con mucho gusto.

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Feb 2024
Response from Michael on 22 Feb 2024
Thanks Michael! See you soon!!

10/10 Excellent

Samuel Garcia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Samuel on 8 Feb 2024
Estimado Samuel, agradecemos su valoración! Los esperamos muy pronto. Gracias por su visita y permitirnos atenderles!

10/10 Excellent

Araceli

Stayed 1 night in Feb 2024
Response from Araceli on 8 Feb 2024
Estimada Araceli, agradecemos su valoración! Los esperamos muy pronto. Gracias por su visita y permitirnos atenderles!

8/10 Good

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 5 nights in Apr 2023
Response from Hotel ilebal on 17 May 2023
gracias

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Hotel ilebal on 17 May 2023
Muchas gracias, estamos para servirles, nos alegra haber cumplido con sus expectativas, los esperamos nuevamente.

10/10 Excellent

DANIA MONSERRAT

Stayed 1 night in Apr 2023
Response from Hotel ilebal on 17 May 2023
Muchas gracias, estamos para servirles, nos alegra haber cumplido con sus expectativas, los esperamos nuevamente.

10/10 Excellent

José Vicente

Stayed 1 night in Apr 2023
Response from Hotel ilebal on 17 May 2023
Muchas gracias, estamos para servirles, nos alegra haber cumplido con sus expectativas, los esperamos nuevamente.

10/10 Excellent

Jean-Pierre

Stayed 2 nights in Apr 2023
Response from Hotel Ilebal on 17 May 2023
Muchas gracias, estamos para servirles, nos alegra haber cumplido con sus expectativas, los esperamos nuevamente.

10/10 Excellent

Evelyn

Stayed 1 night in Apr 2023
Response from Hotel ilebal on 13 Apr 2023
Muchas gracias, los esperamos nuevamente. Hotel Ilebal

10/10 Excellent

Evelyn

Stayed 1 night in Apr 2023
Response from Hotel ilebal on 13 Apr 2023
Muchas gracias, estamos para servirles, nos alegra haber cumplido con sus expectativas, los esperamos nuevamente.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Hotel ilebal on 8 Mar 2023
Gracias por preferir Hotel Ilebal, esperamos pronto tenerles de vuelta

8/10 Good

Paula

Stayed 4 nights in Feb 2023
Response from Paula on 8 Nov 2023
Buenos días Paula, agradecemos su calificación. Estamos trabajando, para que su estancia, sea completamente placentera.

2/10 Terrible

Paulina

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
El hotel no es NADA como lo indican sus reseñas. No hay lugar para dejar tu auto, el lugar es inaccsesible e inseguro, no hay nada cerca de la ubicación, no hay seguridad en el cuarto, las toallas y sábanas sucias, cargos extras TODO MAL
Response from Hotel Ilebal on 19 Jan 2023
Lamentamos que no haya tenido una buena experiencia, estamos trabajando en sus comentarios.

10/10 Excellent

VIN, west hollywood

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service all around was very special . From the check in to the food service ,the selection of soaps in room and overall ambiance was amazing. I will be booking and recommending to others . 👍👍
Stayed 1 night in Nov 2022
Response from Hotel Ilebal on 29 Nov 2022
Gracias, esperamos vuelvan pronto!

8/10 Good

Montserrat

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Apr 2022
Response from Hotel Ilebal on 19 Jan 2023
Estamos para servirle y que nuestros clientes tengan la mejor experiencia de viaje, esperamos poderle servirle en un futuro, ha sido un gusto atenderle

8/10 Good

Andy

Stayed 1 night in Mar 2022
Response from Hotel Ilebal on 19 Jan 2023
Estamos para servirle y que nuestros clientes tengan la mejor experiencia de viaje, esperamos poderle servirle en un futuro, ha sido un gusto atenderle

6/10 Okay

pedrto

Travelled with family, Travelled with partner
Liked: Staff & service
The hotel is very secluded if you do not have a car, but not far from socalo, it’s up hill from la catedral. The room was clean, the staffs were all wonderful,
Stayed 5 nights in Nov 2021
Response from Grupo Hotel Ilebal on 27 Nov 2021
Thank you for choosing Hotel Ilebal.

2/10 Terrible

Jason Brandon

Disliked: Staff & service
Stayed 1 night in Jun 2021
Response from Equipo hotel ilebal :) on 29 Jun 2021
Gracias por visitarnos.

2/10 Terrible

Raul

Stayed 6 nights in Dec 2020
Response from Violeta Abraham Estrada on 15 Jan 2021
Buena tarde, seguimos a sus ordenes : )

10/10 Excellent

myoungsoo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not too easy to access if you do not have a car.
It locates lower valley area,you have to fit to walk up to center of the town every time. Hotel itself is fine but surrounding is not so clean.
Stayed 3 nights in Feb 2020
Response from Alma E Torres on 9 Nov 2020
Gracias por su visita, y lamentamos que alredor del hotel como menciona no se encuentre limpio, corresponde al municipio, pero estamos trabajando para que las autoridades hagan su trabajo, gracias.

4/10 Poor

Estanislao

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Tuve la mala suerte de que en la cama de mi habitación encontrará muchas chinches (insectos), mate al menos 8, afortunadamente habia otra recámara disponible y nos la pudieron cambiar. Por el incidente el hotel nos ofreció un desayuno de cortesía el cual acepté, sin embargo, la experiencia fue de lo mas desagradable que he experimentado en un hotel. El personal del hotel muy amable.
Stayed 1 night in Feb 2020

2/10 Terrible

Manuel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel limpio, personal muy atento
Hotel Normal, limpio muy cerca del centro muy buena atención y facilidades del personal para tu estancia, todos muy amables
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Air conditioning is needed, hot is high inside room!
Stayed 2 nights in Apr 2019

8/10 Good

Marisol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was amazing, especially for the price! The only downside of it was the location, there's a short road stretch where is pretty dark and lonely, so its best to take a taxi, at least when you leave your hotel.
Stayed 1 night in Mar 2019

8/10 Good

Judit Minerva

Liked: Cleanliness, staff & service, property conditions & facilities
Good for a short stay
The hotel was ok for a 1 night stay. We basically just slept during the night and didn't really spend time in the hotel. We ordered room service for breakfast the next morning... wish they had more menu options.
Stayed 1 night in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Budget friendly
The hotel was easy to find. It’s located in a quiet area. I didn’t use many of the extras like the pool, but everyone else seemed to enjoy. It’s not located by many restaurants so you’ll have to walk to get food. The hotel offers food until about 4PM and then after that they offer snacks/drinks from the front desk.
Stayed 1 night in Nov 2017

10/10 Excellent

Polo, Melbourne Austrslia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Up the alley of what I like
The Ilebal is just 8 minutes walk from the main cathedral and the wonderful Borda Garden. It is tucked in a quiet nook, the room's on various levels, very clean An excellent hotel for a quiet stay.
Stayed 3 nights in Jul 2017

4/10 Poor

ANgel

Liked: Property conditions & facilities
Not for tourists, More for Lovers
Mosquito hotel. Had to walk up a couple of very dark winding streets to get to the church. Very hidden ideal for having an affair
Stayed 3 nights in Jul 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just a long walk up the hill to the center of town

8/10 Good

Retired Couple, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel but far from the centre
We enjoyed our stay. The rooms surround a swimming pool and beautifully manicured outdoor area. It was quiet at night. On weekends, they offered a breakfast basket with coffee, fruit and croissants filled with ham and cheese included in the room price.

8/10 Good

cesar, atlanta

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel for the most part
Facilities and personal were the best very helpful the only complaint that I have was the bed mattress was to hard very difficult to have a goodnight sleep but everything else was exelent I would cam back

8/10 Good

J James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Ilebal is a beautiful and charming hotel whose only flaw is its location, deep down in a valley. If you are prepared to take a taxi (cheap) to and fro, this place cannot be beat. Breakfast was delivered to the room, a delicious fresh large ham and cheese croissant, coffee, juice and locally made yogurt. The staff was very friendly and efficient.

6/10 Okay

Verified traveller

Liked: Cleanliness
The price is right

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not for senior citizens without a car
You must climb a steep hill for 10 minutes to access food or other facilities.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel, amazing experience
my boyfriend got super sick and had to stay in the hotel alone. The cleaning lady was checking in making sure he had enough towels or anything he needed. I felt great knowing they care about us staying.

6/10 Okay

Verified traveller

Liked: Cleanliness

8/10 Good

David, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cuernavaca overnight
Nice place with good pool. Biggest downside, while only a very short distance from the City center, it was a mountain to climb. Also at night the trip felt scary. Obviously if you have a car these issues go away.

10/10 Excellent

Delia, South San Francisco, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Loved the hotel and the city of Cuernavaca. Would stay there again!

8/10 Good

Luis, USA

Liked: Cleanliness
Great place for a busy tourist
We stayed here during May 2015.... The room was very clean when we arrived. They offered a very delicious complimentary "European style" breakfast for our first morning there. The staff was mostly friendly, the pool was clean, and the hotel is quaint and cozy. The downsides for us included the hard mattress, the lack of air conditioning which made the room very hot and humid at times, and one or two rude, or judgmental comments from one staff member in particular. Overall, great place for the price, specially if you plan on staying out being a tourist most of the day.

10/10 Excellent

Colette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely
I loved Hotel Ilebal! It's lots of fun and the staff are great. The breakfast baskets are a lovely touch - wander around the pool and set yourself up.

6/10 Okay

ozgur o.

Ok
Dogs barking,,hotel is on rampa.small swimming pool. Couertsy simple breakfast in the room.cafe cold.no elevator.there is parking area.with taxi 40 pesos to bus station in selva.there is case and refrigirator.really all during nights the dogs are barking nonstop

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
We slept there only one night. Everything was fine. A good, inexpensive hotel.

10/10 Excellent

Glenn, Oakland, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best value
If you are looking for a simple, inexpensive, non-luxury place that's very close to downtown, I don't think you could do better. Great service from the front desk, clean basic room, tv, comfy bed, etc. No restaurant, but the Hotel Orense up the road a bit is pretty good. The hotel is a 10-15 walk from downtown and the first 3/4 is dark and windywith bad sidewalks. No biggie, but if you're not comfortable with that, grab a taxi - they're very cheap.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
getting charged for not staying despite confirmed
I made a confirmed reservation - upon arrival the hotel was full - I was charged the night anyway and upon clarification request with hotel.com there is simply NO answer at all. good luck!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Get what you pay and then some
Yes it isn't in a good location compared to hotels right in the town center. But it is easy to take a cab to the center and the money you will save in comparison to staying in quality hotels in the center, is well worth the stay here. Best option for under 75$.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

G, Atlanta, Ga

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
GREAT POOL!
The hotel is very unique and great lines and architecture. Every one of the rooms seems unique and you feel like you are on the side of a cliff. No A/C so if that is an issue, then don't come here. A good ten minute walk to the village STRAIGHT up the hills, so bring tennis shoes.