3 outdoor pools, pool umbrellas, pool loungers
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Reviews of Hosteria Las Quintas Hotel

4 out of 5
Hosteria Las Quintas Hotel
Avenida Gustavo Diaz Ordaz 9, Colonia Cantarranas, Cuernavaca, MOR

Reviews

8.8

Excellent

Rating 10 - Excellent. 564 out of 1004 reviews" "
Rating 8 - Good. 320 out of 1004 reviews" "
Rating 6 - Okay. 80 out of 1004 reviews" "
Rating 4 - Poor. 26 out of 1004 reviews" "
Rating 2 - Terrible. 14 out of 1004 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Manolo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Make me feel at home !
Stayed 6 nights in May 2024

10/10 Excellent

Luis trejo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice !
Stayed 1 night in May 2024

4/10 Poor

Gerardo

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024

2/10 Terrible

Enrique

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
My experience at check-in was terrible. I booked at suite with a king bed and a terrace (suite king terrace) but the hotel tried to give me a small, dark standard King room. I was suspicious when the paperwork the gentleman at the check-in desk gave me to sign said "King terrace room," not "Suite king terrace", but he reassured me it was a suite, which it was not. I returned to the front desk, asked for the manager, and a nice lady came saying the manager was out but she would help me. She tried to tell me the room is not meant to be like shown in the pictures at booking, but I replied I fully understood that but the SIZE of the room and its overall amenities must match what was booked. She took me to another room that, while still not matching the size and amenities, was much larger and nicer than the one they tried to "sell" me, and she said it was the last one they had, so I took it. In the Expedia website, the terrace suite king shows at 377sq ft (35sq meters), but the first room they tried to give me was barely 250 sq ft (23sq meters), measuring with the iPhone "Measure" app. The room I took measured at about 320 sq ft (30sq meters), so still much smaller and less amenities than shown in the pictures, but I kept it because it was late in the day and I was there for a family event. I was mostly bothered by the evident lack of honesty of the gentleman that check me in after I asked him directly if the first room he was sending me to was what I had booked.
Stayed 2 nights in Apr 2024

6/10 Okay

Anataly

Travelled with partner
Liked: Staff & service, amenities
Nos hospedamos en suite con jacuzzi. Al jacuzzi le hace falta limpieza profunda. Al llenarlo salía suciedad. Amenidades, únicamente pusieron a la llegada, al momento de limpiar la habitación ya no volvieron a poner. Hacen falta batas de salida para el jacuzzi. El servicio y la atención excelente muy atento el personal. El servicio a la habitación Excelente.
Stayed 2 nights in Apr 2024

8/10 Good

Martha

Stayed 3 nights in Mar 2024

10/10 Excellent

Lizeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place worth the price
Stayed 4 nights in Jan 2024

10/10 Excellent

Monica

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good
Stayed 3 nights in Dec 2023

10/10 Excellent

MARIA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed in this place twice, and everything has been great so far. The staff are always helpful and friendly, the gardens are amazing, pools are nice and the food is great. I absolutely recommend staying at this hotel. The rooms are comfortable and very clean. Additionally, the restaurant is beautiful and the waiters are amazing! I would rate with 10 stars if I could.
Stayed 2 nights in Feb 2024

10/10 Excellent

Jose

Travelled with family
Liked: Amenities
Stayed 4 nights in Jan 2024

6/10 Okay

DAVID

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Sound travels everywhere in the buildings. From your room you can hear everything in the hallways and adjacent rooms. There was a party next door, called reception several times and they wouldn’t stop it. They had a karaoke machine in there ffs. The pool is very small and water temp was chilly. The gym is terrible, one half working treadmill. Food is good but pricey.
Stayed 3 nights in Jan 2024

10/10 Excellent

David

Stayed 2 nights in Jan 2024

8/10 Good

Sergio Enrique

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen hotel, buena ubicación, costo de buffet de desayuno demasiado caro para la calidad.
Stayed 3 nights in Dec 2023

6/10 Okay

Carmen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Excellent place, people at restaursnt are wondeful. Staff iat the font desk are extremely unfriendly.
Stayed 1 night in Dec 2023

10/10 Excellent

Alfredo, HOUSTON

Stayed 2 nights in Dec 2023

10/10 Excellent

Gloria

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The gardens
Stayed 1 night in Dec 2023

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Beautiful and stunning place- character and just relaxing and lovely
Stayed 3 nights in Dec 2023

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

8/10 Good

Carlos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Meals are excellent here. All the dinner & breakfast just incredible!!!
Stayed 1 night in Nov 2023

8/10 Good

Mario

Travelled with family, Travelled with partner
Nos gustó el jardín y el restaurante mucho. Pero había un groupo cantando mucho a todos horas que no nos gustó. Cuando 50 jóvenes se pone a cantar no hay manera de evitar molestias.
Stayed 3 nights in Nov 2023

10/10 Excellent

Laci

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a fantastic little paradise. The gardens are beautiful and the pools were so much fun for the kids and the adults.
Stayed 1 night in Nov 2023

10/10 Excellent

Trajano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

MARLENE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Marco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, one of the prettiest hoteles I’ve ever stayed at. Excellent service by everyone, great buffet selection
Stayed 2 nights in Sep 2023

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Classic Cuernavaca. Gorgeous gardens and three pools. Outdoor dining. Lovely balconies and great staff.
Stayed 4 nights in Sep 2023

8/10 Good

Angie

Liked: Cleanliness, property conditions & facilities
Beautiful gardens, the hotel has rooms that were updated mine was not but it was very clean. Front desk staff was not the most helpful, some of them acted like they didn’t want to work there, not the most kind or welcoming. Restaurant staff was always nice.
Stayed 2 nights in Sep 2023

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing experience!
Stayed 1 night in Sep 2023

10/10 Excellent

Federico M

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023

10/10 Excellent

Gloria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent place
Stayed 1 night in Sep 2023

10/10 Excellent

Gloria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The gardens are amazing
Stayed 2 nights in Sep 2023

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a place to retreat and relax.
Stayed 3 nights in Aug 2023

10/10 Excellent

Guy Raymond

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for conducting business
Stayed 2 nights in Aug 2023

6/10 Okay

Oscar

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Cannot park yourself, hotel closed at night, need to ring bell for service. No room service during the night. One small pool.
Stayed 4 nights in Jul 2023

10/10 Excellent

Alejandro

Travelled with partner
Súper nice place. A lot of green everywhere. Staff is excellent. The spa is super super recommendable.
Stayed 2 nights in Jul 2023

10/10 Excellent

Lisa

Stayed 3 nights in Jun 2023

10/10 Excellent

Martin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful gardens and open spaces for walking, highly recommended.
Stayed 1 night in May 2023

10/10 Excellent

JUAN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un lugar increíble con áreas verdes y la comida deliciosa
Stayed 2 nights in May 2023

6/10 Okay

MANOLO

Liked: Cleanliness, property conditions & facilities
Location is pretty good, but maid service wasn't that good
Stayed 6 nights in May 2023

10/10 Excellent

David Bo

Stayed 2 nights in May 2023

8/10 Good

MARIA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The garden is beautiful and the restaurant is amazing. Unfortunately the property did not give us the room we booked initially. We arrived and got told that they do not have rooms with King size bed as advertised on the Expedia site. We had to change to a bed with two queen beds instead.
Stayed 1 night in May 2023

10/10 Excellent

Adela Rodriguez

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room did not have a full lenght mirror.
Stayed 2 nights in Apr 2023

10/10 Excellent

Felipe

Liked: Cleanliness, staff & service, amenities
Nice Hotel with good restaurant
Stayed 2 nights in Mar 2023

10/10 Excellent

Daniel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, clean and spacious room. Convenient, complimentary valet parking. Excelent restaurant with varied menu.
Stayed 2 nights in Mar 2023

10/10 Excellent

David Bo

Stayed 2 nights in Mar 2023

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The gardens are beautiful, rooms are clean and beds are very comfortable. Also the food is very good.
Stayed 2 nights in Mar 2023

8/10 Good

Felipa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the property itself! Excellent service! Front desk was very helpful in finding someone to come to our room to give us a massage! Loved the restaurant, food was delicious!
Stayed 1 night in Feb 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

10/10 Excellent

Nancy, Houston

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The grounds are stunning and immaculate. Someone is always tending to them. Gorgeous flowers and trees… superb food in the restaurant. Gracious staff, attentive and warm. The room and amenities were also excellent! I would absolutely return.
Stayed 3 nights in Feb 2023
Response from Reservaciones on 15 Feb 2023
Hello, it is a pleasure to serve you and to know that you had a pleasant stay, we hope to have your preference again.

10/10 Excellent

Cecilia Estrada De la

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Carmen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe, beautiful, wonderful service, hospitality, food, clean